HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have tried calling the number multiple times, wait on hold for 45 minutes at a time, and never get to actually speak to someone. Additionally, there was no packing slip, and in trying to resolve the issue via email, they simply stop responding. I did send the item back to the address listed on the packing slip. I am hoping to see a full refund on my product. None of this is as they state. They do not respond to any sort of communications, and there were no directions on how to return the product prior to you assisting with this issue.
Thank you for your assistance in helping me resolve this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Service has installed the new parts. Unfortunately, the freezer portion is still not working correctly. Service tech stated that they have to call hhgreg to see what the next step will be. Waiting to hear back from the service tech.
Regards,
[redacted]

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concern.I apologize for any...

inconvenience [redacted] experienced. We did not find a record of service plan coverage listed on his purchase invoice. If he believes that there are erroneous charges to his account, he may have the option to dispute the charge with the financial institution or account administrator.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

June 29, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his freezer.I...

apologize for any inconvenience Mr. Jordan experienced. We regret that we are unable to honor his request. Our records indicate that the store personnel processed a refund for the major component service plan. We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience...

Ms. [redacted] encountered. Our records indicate that the order was fulfilled on 12/26/16. We hope the pick up process went smoothly and hope she enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Verdana;">I have received your letter regarding [redacted] concerns about the dishwasher.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase date, we are unable to authorize an exchange. As indicated on the back of our purchase invoices, the return period is 30 days from the date of purchase.
Most appliances come with a one-year parts and labor manufacturer's warranty that covers the repair of manufacturer defects. If Ms. [redacted] believes that the dishwasher is not functioning properly, we recommend that she schedule another service call. She may have the option to request that an alternate service provider evaluate any issues she is experiencing.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

I was there for their Black Friday 2016 sale in hopes of purchasing TVs for Christmas gifts. There were having computer issues and Danielle who was a manager had a very nasty attitude and brushed me off very rudely. The store manager Rick also was very rude when it came time to leave with my TVs. Then comes Allen (another manager) who refused to help as well and demanded that I stand in a 3rd long line if I wanted my product. Needless to say the management at this store is a joke and corporate is no better. I tried to call them for days and couldn't get anyone to talk to me. Also I left an email on their website requesting a call and fully detailing my experience but I have yet to hear from anyone. I have heard bad things about them before and now I understand why.

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the dishwasher. It is our understanding that the servicer ordered parts and has scheduled service. If Ms. [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree with their response. I have already been to the store 3 different times. Each time they said they would rectify the situation caused because the original washer and dryer purchased had been returned and a more expensive set purchased. They failed to do that and the time they had more self come to the store to call Synchrony together, the manager was not there. I have done my part and yet the store wants to be cit loose of any responsibility. I went in and they failed to even be available after saying they would be. I have heard this about HH Gregg from others also. 
Contact 6 is a local helpline through our news station in Milwaukee. At this point what do I have to lose?
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s refrigerator concern.I apologize for any inconvenience Ms. [redacted] may have experienced. A delivery service call has been scheduled for 12/29/16 to see if this is a correctable issue. If the unit cannot be restored to new condition then an exchange will be processed. We ask that Ms. [redacted] continue to work with her local store and salesman for any further information. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 If multiple repairman were scheduled, it was because when I contacted the Revdex.com, warentech finally decided they might need to do something.  They scheduled one for a friday night and one for a saturday morning.  The only one we were aware of was the one friday;   Well, after they came we had to wait for parts.  They came back and installed the parts and guess what?! The refrigerator still does not work.  Now what do I do?  If HHgregg sells waranties, they should make sure the waranty company takes care of their customers.

February 27, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret his continued disappointment. We processed a refund of the service plan proration. He should receive it in the next 30 days.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s shipping concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, it appears that a shipping error has occurred. Due to the error Ms. [redacted] has been refunded the full amount of the order. We ask that invoice [redacted] be referenced and 3-5 business days be allowed for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

I bought a iPad mini 16 gb from the fields ertel location and it was having trouble with cycling and charging so I took it to back to the store I returned at 930 am in the morning and they said they didn't have enough cash to return it I would have to wait it has been 7 hours now and still nothing. Horrible customer service representives. Need to have return policy on back of receipt and they didn't. Will never buy from this store again

January 28, 2016RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that the...

refrigerator was returned. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted both Paypal and Discover and the transaction code given from HH Gregg does not verify and refund given to me, as the dispute was closed and they received the money back when I cancelled the dispute thru Discover.
Regards,
[redacted]

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about his order.I...

apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer an exchange. Our records indicate that model [redacted] was returned and a refund is being processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I purchased a brand new washer and dryer from the HH Gregg on Glencrossing way in Western hills. The salesman said the washer didn't come with hoses and I needed to buy them, so I did. I get home and open the washer and there were hoses that came with the washer, so I blew that off, 30$ wasn't worth my time anyways. On top of that, the washer bay is covered in rust. I called to ask for an exchange. They told me they wouldn't come pick up the old washer, that I had to bring it to the store. I didn't want that liability on my shoulders of something happening on the way to the store since the washer was out of the packaging. The General Manager [redacted] continued to argue and argue with me that it wasn't their fault, and it was Haier's (the brand of washer) fault. He talked down to me. Refused to come pick up the rusted washer and exchange for a new one. I asked for the corporate number and his condecending attitude completely changed. He made arrangments to have it delivered to my home on 7/23. I called to make sure everything was set up and then I was told he had set it up to be delivered 7/24. A little notification would have been nice. I understand they don't do timed deliveries, but I had absolutely nobody that could be at my house on 7/24 to let the delivery men in. I could have had someone there on 7/23 which was the original date they told me the delivery was scheduled for, but they changed the date without telling me. I'm fed up with the fact that I spent over 600$ at their store, was sold a rusted washer which was "brand new", then I get talked down to, and ridiculed by their general manager. I would reccomend never buying from HH Gregg. Their customer service absolutely blew my mind with how awful it was.