HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Can we reopen complaint ID [redacted]  I received a phone call on November 14th requesting additional information via email which I sent on November 15, 2015 at 8:34, I requested a delivery receipt which I got, however I never got a read message nor a callback.
We are now receiving late bills for the delivery charge and we were never compensated for the $150 damages charge.
Regards,
[redacted]

Bettaer Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
To whom it may concern 
 
I never received the Xbox. And have called several times to customer service and they have verified I never received it and I'm yet to get a refund. This is poor customer service And I'm being taken advantage of. How can I pay for a product I never received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

font-size: 10pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her refund.
I apologize for any inconvenience Ms. [redacted] experienced. We regret any misunderstanding. According to our records, a refund of $114.63 was applied to her credit card. A refund check of $550 was processed as well. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
 Sincerely,
[redacted]

Went to the HHGregg in Fenton, Missouri over a year ago and bought a brand new washer and dryer with our tax refund. Only wanted to spend $700 or so. Got the washer and dryer for around $300 each, but were talked into the extended warranty for another $200, which the sales guy insisted would cover anything and everything for 5 years. If it couldn't be fixed, they would replace it with a brand new unit.

My dryer broke a month ago (pretty sure it's something simple like a belt), and I called for them to replace it. I was told by this woman that a repair guy would be in touch about a service call. He never was. 2 weeks later, I called again, and was told by a man that they gave me store credit instead of coming out to fix it (good to know, right?) and that he couldn't tell me how much it was. So I go up there, and I'm informed by the "customer service" lady that it hasn't "come in yet," and she'll call me when it does. Meanwhile, I'm without a dryer, which is a giant inconvenience, and I feel like they should replace it and then some, for all the trouble this has been.

Never buying anything else from HhGregg again. Ever.

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted]’ concerns about his...

refrigerator repair.I apologize for any inconvenience [redacted] experienced. It is our understanding that the service plan administrator is reviewing another service option and a representative should contact him. If he has any questions, Warrantech can be reached at (877) 456-9643.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand that HHGregg cannot reimburse me the costs of the dishwasher installation. However, they do seem to acknowledge in their response that they caused me great inconvenience due to their actions and poor handling of my order. I would ask that they compensate me in some form for my trouble, either through store credit or in some other way as a showing of commitment to good customer service. I would like to remind them that I have received no explanation for their actions and they ignored my repeated requests for an explanation, which led me to escalate this matter to the Revdex.com. I would hope that this is not how HHGregg hopes to encourage repeat customers.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Moreover, the business did everything in the most courteous and professional manner and exactly as promised in their response. The service was done by their technician exactly as promised and with high quality and full explanation.h.h.gregg provided first-rate service and never showed discontent or made me uncomfortable.I am very satisfied by their reaction.Thank you.
Regards,
[redacted]

April 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about her rebate.I...

apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the rebate processing company approved her submission. She should receive the rebate in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Dear Ms. [redacted]:
New Roman", serif; letter-spacing: -0.15pt;">  I have received your letter regarding [redacted]’s concern about the headphone purchase. I apologize for any frustration [redacted] has experienced.   After review, we were unable to ship the items per [redacted]’s request. The order has been cancelled and refunded under invoice [redacted]. We ask that 3-5 business days be allowed for the funds to post.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have in fact been provided with a replacement with a replacement dryer.  While on a visit to the store to arrange the pick up and return of both units Virginia, the store manager and the ONLY person willing to offer a resasonible solution arranged to have the damaged dryer exchanged for a b ew one. HHGregg should value her as a appreciated employee. Regards,
[redacted]

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I...

apologize for any frustration Ms. [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Your feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. In regards to the $90.08 refund, our records indicate that it was processed on 12/16/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

April 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the...

table.I apologize for any inconvenience [redacted] experienced. According to our records, the service plan he purchased is administered through Warrantech. Our representatives are not authorized to override decisions regarding repair or replacement. It is our understanding that the problem he described is considered normal wear and tear. If he has any questions, Warrantech can be reached at [redacted]
We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I...

apologize for any inconvenience Ms. Gregory experienced. Our records indicate that the store personnel provided a small loaner refrigerator for her to use until the refrigerator she ordered arrives. They also authorized a price adjustment for her inconvenience. We are unable to offer any further discounts or refunds. A representative should contact her to schedule delivery once the refrigerator arrives. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]
 
I have received your letter regarding [redacted] concerns about her washer.
 
I apologize for any inconvenience Ms. [redacted] experienced with the washer. Our representative contacted the service plan administrator and was informed that the washer was repaired. If she has any questions, Warrantech can be reached at (877) 456-9643.
 
We appreciate having the opportunity to answer Ms. [redacted] complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

March 24, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted]...

concerns about the financing.I apologize for any inconvenience [redacted] experienced. We forwarded a request that the finance period be updated to reflect the 24-month offer. Any changes should appear on her statement within the next 2 billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team