HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I did finally get a new TV stand with very helpful people, still waiting on recliner not loveseat.  My complaint is mostly about the customer service from the Gastonia NC store. The manager did not follow through with any of his calls back to me or help me in anyway.  We did not get a discount after having to wait 2 weeks on a new tv stand and more importantly no apology from the Gastonia store manager.  After our first complaint we did have better service the second time. There just seems to be no customer service at that store, sales people were helpful just very rude manager

June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize...

for any inconvenience Mr. [redacted] experienced. Our records indicate that the order of the range was canceled and a refund was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her...

dishwasher.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the dishwasher qualifies for an exchange.If she needs assistance with arranging a repair, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her dishwasher.I...

apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they issued a refund of $114.18 for the replacement of the dishwasher. In the interest of good customer relations, we issued a store credit for $200.18. For assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about the refund.We regret her continued disappointment. The transaction number for the refund is [redacted]. If her account does not reflect this information, she may want to contact the account administrator for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I have...

received your letter regarding [redacted] concerns about her canceled order.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the order was voided in our system.
Our representatives do not have access to Acceptance Now accounts or the authorization to process refunds. We recommend that she contact Acceptance Now for further assistance.
We appreciate having the opportunity to answer Ms. [redacted]' complaint.
Sincerely,
[redacted]

December 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about her installation.I apologize for any inconvenience Ms. [redacted] experienced.  We are unable to offer a refund. Our records indicate that an installer visited her home to address the issues with the installation. If she still needs assistance, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern.I apologize for any inconvenience Ms. [redacted] may have experienced. I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern. I apologize for any inconvenience Ms. [redacted] may have experienced.
I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

May 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her...

rebate.I apologize for any inconvenience Ms. [redacted] experienced. The rebate form she submitted expired before the day she made her purchase. Additionally, the $100 rebate card offer was for purchases totaling $1199 and over. Her purchase total was $1125.48, which would have qualified for a $50 rebate.In the interest of good customer relations, we are reimbursing her for the $50 rebate. She should receive a $50 gift card in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I...

apologize for any inconvenience he experienced. We regret that we are unable to honor his request. Our store management was unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her...

dishwasher. I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the manufacturer and was informed that the dishwasher does not qualify for a replacement. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that she proceed with the service process.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Absolutely horrible company, I placed an order on 23 Nov and the money was changed to my account the same day. Order never shipped till 16 Dec, I keep trying to send company emails and try to contact them, no response at all.
I am thinking to file a report against the company, buyers beware!

This company has continued to harass me over a debt owed by another family member who does not live with me. After multiple request to have them stop contacting me over this debt not owed by me they continued to do so. In addition to the phone calls and door tags, they sent an individual dressed as a police officer to my home to collect on the debt. I was intimidated thinking this individual was a real police officer. After checking with the local police, I found out this person was impersonating an officer and not a real officer. The police instructed me to call 911 if someone in a police uniform should come to my door again . They will dispatch an officer to verify the person is indeed a police officer. I can't think of more vile waste of our police forces time nor a more perverted way to do business.

January 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his...

purchase.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of $120. He should receive it in the next 30 days.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

September 10, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear [redacted]:I have received your letter regarding [redacted]’s concerns about her...

refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan she purchased is administered through Warantech. It is our understanding that a representative from the administrator attempted to contact her. If she still needs assistance, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. Mc[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have contacted Acceptance Now and they are pulling the usual Rent A Center denial. I have asked you to step in and help us because your company has allowed them into your business. When I was denied credit I was told that I could deal with the "our finance guy" and maybe he can do something. There are no signs that this company rents space from you and we were definitely not told we were dealing with Rent A Center it was insinuated that we were dealing with one of your employees. This is fraud between the two of you and I have also filed a complaint with the Attorney General  of Illinois to investigate these and your stores. I thought maybe you were a decent company but you and the employees at your store have not wanted to help us - I'm sure you have some sort of pull with them as they are renting out space in all your stores. Yes I did sign their agreement but was not given correct information regarding the payout. I have found there are numerous complaints filed in Texas regarding this and am sure this information was not given to me on purpose. [Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. A representative from our corporate office attempted to contact her.Our records indicate that a refund for the tablet was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 14, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange. Our representative contacted the service plan administrator and was informed that service was scheduled. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team