HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9956846, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Amanda Bennett
 
 I am rejecting the response from hhgregg.  The response that was given makes things seem so much more simple than it actually was. I WAS NOT offered $212.00 back until I asked for it. The sales girl and the manager did not try to resolve this by offering any money back until I demanded it. I called hhgregg  on 02/27/2014 and talked to the same sales lady who sold us our appliances and I had to ask her how the money would be credited back to our account. I asked if our bank card was needed and she advised me that it was NOT NEEDED. She said that she could credit our bank card with the number on file but it would take 7-10 days to show in our account. On 03/06/2014, the money was still not showing in our account so I called the corporate office and was placed on hold by Rowna while she called the Elizabethtown store. Rowna advised me that the store was claiming that they NEVER did the credit because they could not get a hold of me to bring the bank card in. NO ONE from hhgregg called me. They had my cell phone number and my home number and both have voicemail and caller id, I received no call whatsoever. Rowna then transferred me to the manager (Emma) at the Elizabethtown store. I explained to Emma that NO ONE has called me. Emma apologized and said that the sales lady should have told me that they CAN NOT credit my bank card without the actual card in hand. So AGAIN, the sales lady was wrong and told me the customer the wrong thing AGAIN. Emma advised me that I would have to drive to the Elizabethtown store AGAIN, another 45 minute drive each way, to receive the discount that I had to suggest them to give me. She also said that it  would take another 3-5 business days to process. The $212.00 that I had to suggest them to offer back to me was not worth the hassle and the 2 trips I had to drive there (a total of 180 minutes) and me missing a day of work when I was originally supposed to pick my appliances up. The sales lady needs additional training and needs to make sure what she tells the customer is correct before just saying something that is wrong. Hhgregg needs to own their mistakes and remember that the customer is ALWAYS right and without the customer, they would not be in business. I am just relieved to put this horrible appliance buying experience behind me and I will be sure to not recommend hhgregg to anyone in the future.
Sincerely,
Amanda Bennett

June 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her television.I...

apologize for any inconvenience Ms. [redacted] experienced with the repair. We regret that we are unable to honor her request for a replacement television.Our representative contacted Samsung and was informed that the television does not qualify for an exchange. It is our understanding that the parts needed for the repair should arrive within the next 5-10 business days.In the interest of good customer relations, we are sending Ms. [redacted] a $100 gift card. She should receive it in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

'Times New Roman';">I have received your letter regarding [redacted] concerns about his financing.
I apologize for any inconvenience Mr. [redacted] experienced. A representative in our Accounting department forwarded his request to GE Money, the administrator of the hhgregg card. Any changes to his account could take up to two billing cycles to show on his statement.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
 Sincerely,
[redacted]

May 4, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your follow-up letter regarding [redacted] concerns about his mattress.It is our understanding that the manufacturer is handling the exchange directly. If [redacted] still needs assistance, he can contact Serta at ([redacted] and refer to WayBill# [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards & Thank-you
[redacted]

October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding Ms. Wood’s concerns about the gift card.We regret her continued disappointment. The gift card was not previously processed. I am sorry for the delay. She should receive it in the next 10-15 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

rebates.I apologize for any inconvenience Mr. [redacted] experienced. We contacted the rebate processing company. It is our understanding that they are sending him rebate cards. He should receive them in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 13, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. We are unable to offer a refund in the amount she requested. However, in the interest of good customer relations, we processed a price adjustment of $70. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s complaint.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I ordered a washer in Aventura, FL on Saturday, 12/3/16 from a lovely man named James D[redacted]. It was scheduled to be delivered today, 12/13/16. The driver arrived this morning without insurance. I called HH Gregg, and they told me that I should have filled out a "COI" form (I learned that's a certificate of insurance form). They told me to go to the store to do so. How would I know their policies, I asked? Then the driver told me not to worry, that the regularly scheduled, insured driver would come with the machine tomorrow, 12/14/16. To be sure, I recalled their 800 number, and was told that what the driver said was not correct, and that I had to go to the store and fill out a COI. I got upset, and the woman (Monique) offered to do it for me. She said, as had the driver, that the insurance would need 24 hours to take effect, which meant I could get delivery tomorrow. Then I called the Aventura, FL office directly. They told me that it would take 24 - 48 hours. They put a rush on it with the warehouse, but they would make no guarantees. I asked why it was in a warehouse when the driver had just brought it to my building?
I cleared time from work to be home for the delivery. Now I am like a firefighter holding the net, waiting for them to show up whenever they feel like it. Reading all the bad reviews that HH Gregg has for customer service, I would not purchase from them again. If they make this right by tomorrow, 12/14, I will reconsider.

It took seven weeks and even more lies for my appliance's to be delivered. I will never deal with this company again. And suggest no one else do either. If they continue to treat people the way they treated us they won't be around much longer any way. Just take a few minutes and read other reviews. The only thing consistent with them is their poor customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Prior to the cancellation of the warranty with hhgregg, there were service problems on the refrigerator that were addressed but did not resolve the issues we encountered. Only after not getting any satisfaction from hhgregg's warranty, did I decide to switch warranties and go with frigidaire and the issues still have not been resolved. And since I have lodged my complaints, all I have received from anyone is passing the buck and no one is helping or even attempting to help.  So, does this mean that I am stuck with a poor quality refrigerator? What good is the Revdex.com when it comes helping the customer?
Regards,
[redacted]

March 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his purchase.I apologize for...

any inconvenience Mr. ** experienced. According to our records, he purchased a DS1 delivery service, which does not include the installation of a microwave. The DS1 delivery charge was refunded via rebate.A refund was processed for the microwave. Our store also processed a refund of $58.82. We are unable to offer any further refunds. If he has any questions about his purchase, we recommend that he contact the store management for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize...

for any inconvenience Ms. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the washer. If she has any questions, she can contact our Vendor Relations department at (877) 800-7894.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Here is the response for [redacted] complaint.

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that his refrigerator was exchanged. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his range.I...

apologize for any inconvenience Mr. [redacted] experienced. We were unable to locate a record of a replacement authorization for the range. If he still needs assistance, we recommend that Mr. [redacted] contact the manufacturer.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mrs. [redacted] warranty...

issue.
We apologize for the issues Mrs. [redacted] experienced with her washer. Warrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs. [redacted] with a credit to reselect.
If the warranty is canceled Mrs. [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked date. Warrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it.
If Mrs. [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 I have received the check.  Thank you for your assistance.

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
RE: [redacted] (#[redacted]) 
Dear Ms. [redacted]
I have received your letter regarding [redacted] concerns.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request for a refund. Our records indicate that the delivery of a replacement refrigerator is scheduled.
We appreciate having the opportunity to answer Ms. [redacted] complaint. 
Sincerely,
 
[redacted]Director, Service Operations
 
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