HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product...

issue.
We apologize for any inconvenience Ms. [redacted] may be experiencing. Because Ms. [redacted] is under a manufactures warranty with LG and outside of 30 days hhGregg is not authorized to make any decisions regarding repairs and or exchanges. We ask that if Ms. [redacted] has any questions regarding food reimbursement or compensation that she contacts LG directly.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the...

television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for it. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlbEnclosure

September 13, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

washer/dryer combo.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a replacement.Our representative contacted the service plan administrator and was informed that parts were received and a service call was scheduled. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding Laura [redacted] concerns about the computer and her interaction with the store personnel.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed for the computer. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James T. McNees

April 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the...

television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Our representatives are not authorized to override decisions made by the manufacturer regarding coverage. He may have the option to request a cancellation of the service plan coverage as long as the coverage has not been used and he has not already received a refund for it. If he would like to request the cancellation, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure

September 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I...

apologize for any frustration Ms. [redacted] experienced. We forwarded her claim of damage to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

purchase.I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to honor her request. As indicated on our invoices, the return period is 30 days from the date of purchase. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

mso-fareast-font-family: 'Arial Narrow'; mso-bidi-font-size: 11.0pt">I have received your letter regarding [redacted] complaint about her order.
I apologize for any Inconvenience Ms. Woods experienced. We regret any delay with the shipment. Our records indicate that the order was shipped. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to Answer Ms. [redacted]' complaint.
Sincerely,
James [redacted]

October 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 11615492)Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the sofa.We regret his continued disappointment. However, we are unable to offer a refund. We have shared his comments with the service plan administrator. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. In the interest of good customer relations, we can offer a partial reimbursement for the shipping cost for the tablet. We request that she submit a copy of the receipt for shipping to the following address.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 29, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his microwave.We regret his continued disappointment. I am sorry if he did not receive the microwave foot from the store. We can offer to reimburse Mr. [redacted] up to $25 for the foot if he would like to order one from the manufacturer. We request that he submit the receipt to the following address for reimbursement.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 14, 2016
-0.15pt;">    [redacted]       Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted] concerns about the tv pick-up and pricing. I apologize for any inconvenience Mr. [redacted] experienced.   Due to the delay in order pick-up processing, communication and confusion surrounding Mr. [redacted] order, we are in good faith issuing an in-store gift card for the requested amount of $117.00. The gift card will be mailed to Mr. [redacted] via USPS mail and he can expect to receive it within 1-2 weeks.   We appreciate having the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]...

concerns about his receiver.I apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to honor his request for a replacement. According to our records, the service plan he purchased is administered through Warrantech. Our representatives are not authorized to make decisions regarding repair or replacement. We recommend that he proceed with the service process. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The salesman should not have lied to me and told me if the price drops in the next 30 days, that I would get that sale price. It also appears you have lied in your initial response to me and in a letter I have where you stated that the price match guarantee does not apply to previous purchases. I had to provide you proof from your own website to prove to you that your price match does apply to previous purchases. That is fine sir. I now know hhgregg lies to their customers. I will ensure I share your replies on social media as well as forward to other media outlets letting them know of my experience and the proof of your lie in the letter (referring to previous purchases). I can assure you I will never shop at hhgregg again and I will assure all of my contacts on social media know of my experience and proof of your lies.
Regards,
[redacted]

October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. Richardson:I have received your letter regarding Robert Fannin’s concerns about the microwave.I...

apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return. As indicated in our Return Policy, the return period is 30 days. We hope that the manufacturer is able to resolve his concerns about the microwave in an expeditious manner.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his purchase.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a price adjustment of $117.16 was processed. He should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 30, 2014
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]
I have received your letter regarding [redacted] claim of damage.
I apologize for any frustration Mr. [redacted] experienced. We forwarded his claim to the appropriate personnel. It is our understanding that a representative should contact him within the next 5-10 business days.
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]