HH Gregg Appliances

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, the exchange for a new TV was completed on 12/20/16 under invoice [redacted]. We look forward to continuing to serve Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns...

about her order.I apologize for any inconvenience and frustration she experienced. We have processed a refund. She should receive it within the next 30 days if she has not received it already.We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

I do not know if the tv stand was under warranty or not  The man at HH Gregg told me all items could only be returned after 30 days   The TV stand,  made of steel and glass,  simply collapsed causing the TV to crash on the floor    Fortunatly no one was in the...

room at the time   Pieces of glass went all over the living room  I was in the other room and heard a terrible crashing sound.   I was shocked when I rushed into the Living room and saw what had happened  I immediatly loaded up the TV and stand and took them back to HH Gregg.  HH Gregg recommended the TV stand to go with the TV I bought  It was NOT MY fault that the stand collapsed causing the TV to be demolished.  The manager at HH Gregg was not at all sympathetic to my cause.  He just said " Do You want to buy another TV "   What can I do ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

January 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding Joel Jenkins’ concerns about [redacted] appliances.We regret their continued disappointment. However we are unable to authorize a replacement.It is our understanding that if a factory-authorized technician determines that the refrigerator is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that they proceed with the service process.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about the furniture.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. Our records indicate that she received exchanges.
The furniture came with the standard warranty. It was not voided. We are sorry for any misunderstanding.
We appreciate having the opportunity to answer Ms. [redacted]' complaint.
Sincerely,
[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.I apologize...

for any inconvenience Ms. [redacted] experienced. In the interest of good customer relations, we can offer to reimburse her for up to $275 toward the cost of the conversion. If she would like to take advantage of this offer, we request that she submit a copy of the receipt for the conversion to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.
parts were ordered once already, that did not fix the problem. Now there are additional parts order for the second time. I understand the first option is to attempt to fix the tv. However if the tv can not be repaired, I want the purchased price back on my debit card. I do not want an hhgregg store credit because I refuse to deal with their warranty department. This has been a two moth issue. On any tv I buy I purchase a warranty and I refuse to deal with the warranty company that hhgregg uses. Of I need to I can get an attorney, or call the local news to inform people of the horrible warranty center hhgregg uses.
Regards,
[redacted]

October 22, 2015RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan...

administrator and was informed that the dryer was repaired. She may have the option to request reimbursement for laundry expenses through the administrator of the service plan.We appreciate having the opportunity to answer [redacted]’s complaint. Sincerely,James [redacted]Director, Service Operations

Customer service pretty much non existent? Buyer beware! You have to purchase expensive extended warranty to get ANY product coverage with this store!!!! BUYER BEWARE!!!!

September 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding his...

dishwasher.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the return was completed on 09/25/16. His account should reflect the refund within 7 to 10 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her...

purchase.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the refund she received as a result of changes to her order was correct. We regret any misunderstanding. However, we are unable to offer her any further refunds.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

This has been one of the worst purchasing experiences I have ever had. Do not trust the Sales people or the managers. What they tell you they are selling you is not necessarily what you end up receiving, if you receive it at all.

The Company we work for does a high volume of purchasing from Hhgregg (as they are now known) and we will use all of the influence we have to get them to stop purchasing.

Dont ever buy appliance warranty from HH Gregg. We bought an extended warranty on our Samsung washing machine. When the machine broke down we made a claim. Never got the call we were promised from the repair man. Had to make numerous calls before "Shawn" answered. Had to wait a week for him to come. Turns out "Shawn" is really Syed. Ole Syed showed up 6 hours early so I wasn't home. Syed told my wife the repair was done and ran out before I could drive less than 2 miles home. The washer still doesn't work. Still getting the run around from Syed, the warranty company and HH Greg. We bought the warranty to have less hassle not more.
The manager at HH Gregg said they only contract with the warranty people so there's nothing they can do. So we paid our money for nothing. I get the feeling HH Gregg doesn't really care. Too big I guess.

August 14, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted] 
Dear [redacted]:
I have received your letter regarding [redacted] concerns about his delivery.
I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the appropriate personnel. It is our understanding that a representative should contact him in the next 5-10 business days. 
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
Sincerely,
James [redacted]
Director, Service Operations
JTM/rlb

October 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the service plan.We are unable to offer a full refund for the service plan he purchased in 2012. However, in the interest of good customer relations, we can offer to cancel the coverage and refund 50% of the price of the service plan. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10669776) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his computer.I apologize for any inconvenience and frustration he experienced. However, we are unable to offer an extension for the return period or process a store return for a product via shipment.The computer came with a one-year parts and labor manufacturer’s warranty. If Mr. Delpino would like assistance with arranging service, Asus can be reached at (888) 678-3688.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your recent letter regarding [redacted]...

concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request for price adjustments. According to our records, the replacement model was a different model than the one listed on her original invoice. Our records indicate that there was no charge for the DS1 delivery service for the original or the replacement range. Therefore, the purchase would not be eligible for the DS1 delivery rebate.We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same response I have received all along from the HH Gregg store, Delivery Center, and the Corporate HH Gregg website.  The Store Manager, Delivery Center Manager, Sales Rep, and multiple employees have given me the same response, "We will send this to the appropriate person to handle and they will follow up," is what I have been told since this issue occurred.  I do not feel my complaint will be addressed appropriately or in a timely manner.  I have lost all faith and trust in HH Gregg and I do not think I should have to wait 15 more business days (three weeks) to have this issue resolved.  I also do not feel that this will be addressed accordingly by forwarding this to the appropriate place within HH Gregg.  I have been told multiple times only the Delivery Center Manager can take care of this and that has not happened.  He was unprofessional, rude, evasive, and I feel I have been bullied and purposely avoided.  I feel this needs to be addressed in a more timely manner by someone that can present themselves as a professional.  I would prefer to be contacted by a Corporate Representative within the next week.
Regards,
[redacted]