HH Gregg Appliances

April 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10554213)Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her sofa.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or an exchange. Our records indicate that a service call has been scheduled. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty...

issue.
We apologize for the inconvenience Mr. [redacted] experienced. Mr. [redacted] was issued a credit by the warranty provider to reselect on 10/03/16. He did take advantage of the credit and purchased a new unit on 10/10/2016.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his rebate card.I...

apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the rebate processing company and was informed that there may have been an issue with the mailing address.They are deactivating the original rebate card and are sending a replacement card. It is our understanding that he should receive it in the next 15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service OperationsJTM/rlb

Tahoma; mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about his refrigerator.
I apologize for any inconvenience Mr. [redacted] experienced with his refrigerator. We regret that we are unable to honor his request for an exchange. As indicated on the back of our purchase invoices, the return period is 30 days from the date of purchase.
Our representative contacted the servicer and was informed that they ordered a part for the refrigerator. It is our understanding that the servicer should contact Mr. [redacted] once the part arrives.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

television.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.According to our records, the service plan he purchased is administered through Warrantech. Our representative contacted the service plan administrator and was informed that there are parts on order. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 4, 2017
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her purchase.We apologize for...

any inconvenience Ms. [redacted] encountered. Our delivery center has been provided with Ms. [redacted]’s issue. She should be contacted today to schedule the service call date.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her...

purchase.I apologize for any misunderstanding. According to our records, there were originally two delivery charges listed on her invoice. However, one delivery charge was reversed.Our store personnel were unable to combine the military discount with the sale price discount she received. They were also unable to offer a competitor price match because the competitor’s model was not the same model she purchased at our store.It is my understanding that her furniture was not sold as “open-box”. There was a direction on the invoice for the delivery team to open and inspect the furniture before it was placed on the delivery truck. We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s range.I am sorry for her continued disappointment. However, we are unable to offer further compensation. We hope that the servicer is able to resolve her concerns in an expeditious manner.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted] The Man came & HOPEFULLY this will be the end of this fiasco!

June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I...

apologize for any inconvenience she experienced. Our store management informed me that they were unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

May 12, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns.I apologize for any...

inconvenience Mr. [redacted] experienced. I have shared his feedback with the regional management. In the interest of good customer relations, we are honoring his request for a $100 gift card. He should receive it in the next 30 days.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

H.H. GREG ADVERTISED I CAN RETURN MATTRESS WITH IN 30DAYS IF NOT SATISFIED. STORE DON'T TELL YOU THAT WE CANT RETURN MATTRESS AT STORE MUST GO THROUGH CUSTOMER SERVICE.
HH GREG CUSTOMER SERVICE # IS ALWAYS BUSY. TOOK 2 DAYS & OVER HOUR ON HOLD TO GET ANSWER.
HH GREG TELL YOU FOR MATTRESS WARRANTY TO YOU MUST BUY BOX SPRING. BUT DONT TELL YOU YOU CANT RETURN BOX SPRING IF NOT SATISFIED WITH MATTRESS.
I ASK TO BUY ONLY SERTA MATTRESS FOR $1399 BUT WAS CHARGED FOR THE SET FOR $1800
THE MANAGER WOULD NOT GIVE RECEIPT OF EXCHANGE , HE SAID IT IS IN SYSTEMS. (HIDING WHAT HE REALLY CHARGED ME) ASK FOR SCREEN PRINT BUT IT DIDN'T LIST AMOUNT OF CREDIT OR AMOUNT CHARGED FOR SERTA MATTRESS.
REGIONAL MANAGER STEVE D[redacted] SAID THERE WAS NOTHING THAT COULD BE DONE AND BOX SPRING CAN NOT BE RETURNED.
NEVER SHOP AT HH GREG

May 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] and [redacted] concerns...

about the order.I apologize for any inconvenience they experienced. Our records indicate that a refund was processed. It should appear in their account within the next few business days if it hasn’t already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her appliances.We regret her continued disappointment. According to our records, the service plans she purchased are administered through Warrantech. Our representatives are not authorized to override decisions made by the service plan administrator. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Ms. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her purchase.We...

apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the pedestal is scheduled to be delivered today, 12/06/16 between 2:45 pm to 5:45 pm. We hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

November 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. As previously stated, there is a 30 day return policy; after 30 days there are no returns or exchanges. The unit does have a one-year manufacturer warranty. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team

mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt'>I have received your letter regarding [redacted] concerns about the service plan.
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request.
Our records indicate that Ms. [redacted] purchased an FPWTS-5 service plan. Television premium service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement.
If the coverage has not been used, she may be eligible for a cancellation of the coverage and a refund. If she would like to request a cancellation, we request that she fill out the enclosed form and mail it to the address at the bottom of the form.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

June 3, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his order.I apologize for any...

inconvenience [redacted] experienced. We regret that we are unable to honor his request. Our records indicate that his order was delivered and our store personnel discounted the replacement washer model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I purchase a television from HH Gregg on 3/23/2015. I purchase the LG television for the sole purpose of the Floyd Mayweather fight. I never removed the television from the box until May 1, 2015, I removed the television from the box on May 1, 2015 and the 42in LG screen was cracked on the inside of the screen. You can clearly see that it was from the manufacturer and not something I as a customer had anything to do with. I put the television back into the box after seeing it was damage on May 1, 2015 (day of the event) and I took it back to HH Gregg. I address the concerns with the HH Gregg sales representatives and floor manager and they both stated that “there was nothing they can do about the defective product because it was passed 30 days and they didn’t try to give me a resolution for the defective product that was purchased and that was the General Manager call and he would not be back until Wednesday May 5, 2015 and it was the General Manger’s determination. I asked both the sales representative and the floor manager to contact the general manager because I have purchase a defective television and I am out of $400.00. The floor manager stated that he did not have any contact information to contact the general manager and that I have to wait until Wednesday. Because of the event and the social gathering, I then had to purchase another television on May 1, 2015 with the expectation of the General Manager and his position and as myself as an executive manager that the General Manager will do the right thing for a product that was purchase defective and being a loyal customer to HH Gregg. I left my number three times with three different sales representatives and I never received a call from the general manager directly. After leaving a request on Wednesday May 5-7, 2015, I received a call from the sale representative on May 8, 2015 and not the General Manager which showed a lack of customer courtesy etiquettes and customer satisfaction from the general manager. This was not customer satisfaction by any means nor was it good business practices when it comes to selling a defective product, floor manager not able to make a manager’s decision, and general manager non-responsiveness after several requests. As a customer, these areas were not met: customer’s satisfaction, a lack of quality services, any type of compensation, resolution, or customer direction, solution on defective product, or a path forward on what can be done about the defective product. Again this is not good business practice. As for a customer who has an account with HH Gregg, I will not being doing any more business with the company nor will I recommend any of my peers, colleagues, friends or anyone in my different professional field that I encounter on a day to day basis if an issue to this caliber can’t be resolved on a product that was never used and just removed from the box.

September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about the refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team