HH Gregg Appliances

December 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about the washer.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we authorized an exchange for the washer. The delivery is scheduled for 12/10. If he needs to schedule the delivery for another date, he can contact our call center (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I...

apologize for any inconvenience Ms. Barrett experienced. In the interest of good customer relations, we processed a refund for the shipping charge. She should receive it in the next 30 days if she has not received it already. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
-HHGregg never told us that the gas line had to capped. We brought it up to the sales person that we had both gas and electric hookups and currently the gas line was hooked up to the old unit. He said no worries at all, the delivery team will take care of it.
- We asked the delivery team to wait for 15 min so we could run quickly to the store and buy a cap ourselves but was denied.
- Delivery team never tested the wash machine, yet that unit was the cause of the water damage to our cabinet.
-Old washer and dryer was removed but they still left behind trash that was apart of the old units.
-HHGregg has never verbally apologized.
- We had no other option than to sign off on the delivery. We were told they had to leave no matter because they were out of time.
- Delivery manager who came and inspected the damage was rude and refused to understand the water damage until we were forced to recreate it. 
Regards,
[redacted]

September 5, 2014
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted]...

(#[redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about his delivery.
I apologize for any frustration Mr. [redacted] experienced. However, we are unable to honor his request. Our company is not responsible for any damage.
It is our understanding that Mr. [redacted] was offered $125 for the scratch repair. We stand by the delivery contractor’s decision. 
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
 
[redacted]Director, Service Operations
[redacted]

January 20, 2016RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the best in sales...

and service and we regret that we fell short of our goal in this instance. Our records indicate that the order was canceled and refunded. If she has any questions, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] the response from hhgregg was to call for a repair service again, when trying to call service, the waiting time is average 40 minutes, last time the repair person came to my home on January 3 2015  he only came to take pictures, we are only two adults in our home, the center console in the center of the love seat is collapsing on one side, the response from the repair person is that the cushion do not have a zipper for him to take and repair, the back seat are not even, again nothing was done for this matter.Never to say this is the second love seat. Our credit is impeccable, we bought a tv set from hhgregg with no problem.the first love seat purchase from hhgegg on 8*7*2013 was returned for the one we have now, with very similar problems, and the same person that comes to repair.thank you for your attention to this matter

August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. I am sorry for any frustration she experienced with the lack of stock. We are committed to providing the best in sales and service and we fell short of our goal in this instance.Our records indicate that a refund check was sent to the address listed on her invoice and cashed in July. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
   here is my invoice of the purchase I made on the washer I bought on 10/21/2010 with a 5 year warrenty. I also feel since it took this company two months to finally have the guy come out to fix it and now its broke again im waiting on repair guy to come back to put a belt on it and fix it when the belt comes in I feel I should be refunded for having to go to the laundry mat spending $20.00 a week for the past 7 weeks now .

I have received your follow-up letter regarding [redacted] concerns about the television.
We regret her continued disappointment. According to our store management, the television is still located at our store. Our company is not responsible for abandoned products. We request that she retrieve the television within the next 30 days.
We appreciate having the opportunity to answer Ms. [redacted]' complaint.
Sincerely,
[redacted]

November 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize...

for any inconvenience Mr. [redacted] experienced. We forwarded his information to the appropriate personnel. If he does not receive a call in a timely manner, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

December 19, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns about...

the dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. As indicated on the back of our invoices, the return period is 30 days from the date of purchase. We did not locate a record of the purchase listed under the name or phone numbers provided with his complaint. According to the information he provided, the technician was not able to verify that the dishwasher was defective. If he is still experiencing a problem, Mr. [redacted] may have the option to request that an alternate service provider evaluate the dishwasher. If he would like assistance with locating an authorized service provider in his area, we recommend that he contact our Call Center at (800) 284-7344 or the manufacturer.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize...

for any inconvenience Ms. [redacted] experienced. Our records indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, assuming that I actually receive a gift card within 30 days.
Regards,
[redacted]

October 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize...

for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement and Mr. [redacted] purchased a new television.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I only recieved 100 dollars credit when I was promised 100 twice which equals 200
Regards,
[redacted]

size="3">I have received your letter regarding [redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the order shipped on 7/19/14. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
 Sincerely,
 
[redacted]

I have received your follow-up letter regarding [redacted] concerns about the canceled order.
We regret his continued disappointment. Our representatives resolved the issue with his credit card charge. Due to an issue with our system, they were unable to change the status of the order on the website. If he has any questions, our Call Center can be reached at [redacted].
 
ees
Dir- '••r, Service Operations
ITM/r1b
           We appreciate having the opportunity to answer Mr. [redacted] complaint.
            Sincerely,
            James [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[On March 16 Maurice TV and Electronics called me at 2:30 and told me that he wanted to come out to see if he could repair my TV. I told him I had just got off work and asked him what time he planned on coming by and he told me between 4:30 and 5:00. He came and proceeded to put in the part but the TV still would not come on. He then told me that he would have to order another part.  I asked him why didn't he take the back off the TV the first time to completely diagnose the problem and how long would it take because I have already waited  6 weeks for my TV to be repaired he told me he did not know because he had to get approval from my warranty company and then order the part and it might be ANOTHER 6 WEEKS. He said his hands were tied. Then he wanted to  argue with me about why it was taking so long. Rude!   When I called HHGregg and told them what the repairman had told me they said they would research my case and call me back the next day. Of course they did not. The TV is only 1 year and 5 months old.   I paid for an extended warranty to HHGregg and I have nothing to do with the fact they contracted out to a warranty company.  They should have given me another TV because I have waited long enough. Suppose it was a refrigerator or stove?  Very Poor Customer Service.
Regards,
[redacted]

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order he...

placed through our website.I apologize for any inconvenience he experienced. However, we are unable to honor his request. His online order currently lists a white refrigerator. It is my understanding that he has the option to cancel the order and receive a refund. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 3, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’ concerns about her rebate.
I apologize for any inconvenience Ms. [redacted] experienced with the rebate. It is our understanding that the submission was approved and she should receive the rebate in the next 30 days.   
We appreciate having the opportunity to answer Ms. [redacted]’ complaint. 
Sincerely,
James[redacted]
Director, Service Operations
JTM/rlb