HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This has been dragging on for weeks/several months now.  HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls.  We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls.  We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND.  We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND.
> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame. 
You called us and told us that you would come pick up the appliances.  We took off of work and sat home ALL DAY.  Nobody ever showed up, and nobody came to pick up our appliances on October 13, 2016.  
YOU LIED TO US AGAIN!!
This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up!  Nobody comes to pick up the appliances.  STOP LYING TO US!!  When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything.  So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock?  We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND.  We don't want to deal with this anymore, we don't want to deal with the LIES.  We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUND. For the past three months since you don't have the appliances in stock, we just want a FULL REFUND.  We have told you this for 3 1/2 months now... we just want a FULL REFUND.  Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!!
We don't want anymore LIES.  Stop "dragging your feet".  We are tired of dealing with this.  Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND.  That is the ONLY thing that we want.  We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND.  Stop making EMPTY promises, and LIES.  Just come pick up the appliances and issue us a FULL 100% REFUND.  That is all that we want.  We just want a 100% FULL REFUND.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regards to this issue I do not accept the resolution Because there was no way I could determine whether the product was damaged until I was able to open it and remove from the packaging. When that occurred, I noticed the scratches. I immediately called customer service as well as the Store I purchased the item from. The representatives explained that they could not honor the return. However, I also wrote a complaint to the HH [redacted]g corporate office and received a response urging me to take the TV back and ask to speak with the General Manager of the Store. I took the TV back on January 1, 2015 and explained to who I believed to be the manager what the issue was. They took the TV to the back to inspect, and determined that the return would be honored. I have since received my refund on the product. However, this was a horrible, confusing, and misleading customer experience. I would really hope that no other customer has to go through all the trouble I have for an issue that they are not at fault for. Unless customers inspect products before they leave the store, there is no way to assure that the product isn't damaged. With this type of return policy, there is not way for a customer to prove that a purchased product had been damaged prior to purchase. Although my issue was resolved through the complaint to the company, I cannot accept the response given by HH [redacted]g. The return policy is very vague and sketchy. 
Regards,
[redacted]

November 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the television.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the delivery team left the home, there is no way to determine how any damage may have occurred. If Ms. [redacted] would like assistance with locating an authorized service provider in her area, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Will this be the total of $493? There was not a total provided and I believe the only fair resolution is to refund the amount of the warranty as well since it did not provide me any service or worth.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the...

dishwasher.I apologize for any frustration Mr. [redacted] experienced. However, we are unable to honor his request. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a refund as he...

requested. Our representative contacted the service plan administrator and was informed that service was scheduled. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations

October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about her store credit.I apologize for any disappointment Ms. [redacted] experienced. Our records indicate that a store credit in the amount of $1647 was authorized for the replacement of the refrigerator. In the interest of good customer relations, we increased the amount of store credit to $1830, which is the price of the original refrigerator before sales tax. We are unable to offer any additional store credit for the water line or delivery. As indicated in the Terms and Conditions for the service plan, only the product is covered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 5, 2016Revdex.com151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted]...

experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at ([redacted] We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for...

any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a similar model at the same price. However, as customer satisfaction we have issued a $75.00 gift card to use in our store. He should be receiving it within seven to fourteen business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

February 2, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]...

[redacted] concerns about the television.I apologize for any inconvenience she experienced. Our records indicate that a store credit was issued for the replacement of the television. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I...

apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that our store personnel contacted her to assist with scheduling a delivery for the refrigerator. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Last week on Thursday, [redacted] the company contracted by HHGREGG to perform the stove repairs told me my part was in. I asked the lady at that time when I would be scheduled for repair, and she told me that it would be done this week. She stated that some would call me and tell me my appointment time for this week. [redacted] is closed on Monday so I called yesterday without successful contact, and today I they told me that they will not be out to perform the repair. I informed Ginger that I was told that this would be done this week, and that it is unacceptable tell me that the repair will be done this week and that is not accurate. I asked for a date and time it will be repaired next week, and was told that they would call me with a date and time. This is the same thing that they did last week. Bottom line is that my stove needs to be fixed or they need to give me the money for my stove towards a new one.
Regards,
[redacted]

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator. We regret her continued disappointment. However, we are unable to offer the amount she requested for food loss. In the interest of good customer relations, we authorized a price adjustment of $50. She should receive the refund in the next 10-15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the television.I...

apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

August 22, 2014
 
 
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about the computer.
 
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. 
 
Our records indicate that she purchased a Total Defense Internet Security Subscription. We recommend that she contact Total Defense Customer Support at (877) 205-7962 for further assistance.
 
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the...

rebate.I apologize for any inconvenience Ms. [redacted] experienced. In the interest of good customer relations, we authorized a store credit to reimburse her for the rebate. For further assistance with using the store credit, she can visit our store and refer to invoice [redacted].We appreciate having the opportunity to answer Ms. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about the order.I am sorry for any inconvenience Ms. Falbo experienced. Our records indicate that a refund is being processed. She should receive it in the next 30 days. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me, for the time being.
Regards,
[redacted]