HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]  This problem has been going on since the installation and we (my husband and I) have contacted HH Gregg who gave us a contractor name, and contact info. We contacted him and he came for a service call#1: stated the problem was due to a "bad regulator" and replaced it. Problem continued- we notified contractor again several times. Service call#2: checked out range, we pointed out the range door and inside were black. Stated he would order a new regulator and a new door and call us when it came in. We asked if it was safe to use since gas odor was bad and he stated it was perfectly safe. We received no return call so we called him back and left messages since no one was answering our calls. In August 2014, called HH Gregg and spoke with Dennis P[redacted] who gave us 2 numbers to the Frigidaire company. Called Frigidaire on August 18,2014 and they stated it was still under warranty and HH Gregg would take care of it. 1/12/15, called Dennis P[redacted] at HH Gregg and told him what was going on and he stated he would pass it on the the manager when we asked to speak with the manager.  Kept calling contractor and finally on 1-13-2015, secretary answered and stated contractor Andy at [redacted] Appliance in Brownstown, Indiana did not turn it in nor had he ever ordered it. Notified Frigidaire, they set up another contractor to come check out/find/fix the problem. He stated that when it was installed, they did not turn the air flow valve and that the black could not be cleaned off. He reported back to Frigidaire and the reference number he gave is 7834430. I have filed a complaint with Frigidaire against Andy [redacted] of [redacted] Appliance in Brownstown, In as well as HH Gregg located on US 31 Indianapolis In. Kelia with Frigidaire gave me complaint reference number #[redacted]. My daughter (with my approval and on my behalf) has contacted HH Gregg Corporate office and I received a call back stating there was nothing they could do because they don't know if the installers did it or the contractor (Andy [redacted]) did it when replacing the regulator. Frigidaire stated it is HH Gregg's responsibility to replace the stove since the problem originated from installation and that it was under warranty. I was also told that they do have it on record where we called in to complain on August 18,2014 (still within the warranty time) about this situation and to get help with it. Frigidaire has since refunded the monies for the extended warranty we purchased in January of 2014 due to it (range) being damaged already from improper installation. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Below is the message I received. When I clicked the problem was resolved, I meant that though I was not happy with the time frame, I would be patient and wait for the completion of the project based on the business' timeline. Under no circumstances will I consider the complaint closed until the job and damages are taken care of. 
It has been over a month since I filed my complaint and still nothing has been done,
Please advise what I should do next.
Thanks.
Regards,
[redacted]

DO NOT DO BUSINESS WITH HHGregg. This company has a broken internal system dealing with customer refunds and delivery. It took two months with six phone calls (I was on hold over 25 mins on several calls.) to obtain refunds for unwanted extended service warranties. During a delivery, workers scratched all the walls along the stairwells & damaged the landing. Last but not least, store contacted me twice to confirm the delivery date. The evening prior, they screwed up some paperwork and prohibited the warehouse from releasing the appliance for delivery.

November 1, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted]       Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we do not have any access to the credit card information due to security purposes. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.   My credit card company indicates that the refund has been processed. 
Thanks for your assistance in this matter.
Regards,
[redacted]

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the television.We regret her continued disappointment. However, we stand by our previous response.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 11, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her furniture.We...

apologize for any inconvenience Ms. [redacted] encountered. We do need to view in detail the damage of the unit to provide a resolution. She can email images to; [email protected]. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

January 17, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the order was returned. The refund was processed back onto the hhGregg credit card on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about his television.We regret his continued disappointment. However, we are unable to offer additional store credit. A store credit for a replacement product is not considered a reimbursement and would not include sales tax.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Tahoma; mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about the service plan.
I apologize for any inconvenience Ms. [redacted] experienced. In the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address listed at the bottom of the form.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

May 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

television.I apologize for any inconvenience Mr. [redacted] experienced. I have shared his feedback with the regional management so that they can address any issues with their personnel. It is my understanding that the television was exchanged. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted]'s concerns about her refrigerator.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a store credit for the replacement of the refrigerator was authorized. It is my understanding that a representative contacted her.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
James T. McNees

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The above referenced Complaint against HH Gregg, Inc. has not been resolved and should not be stated as such on your website. The response to my Complaint was the same as the initiation of the complaint, wherein HH Gregg refuses to honor their 30 day return policy, as well as the Magnuson Moss Act which covers implied warranties. Please remove the statement which indicates a resolution immediately. Thank you,
[redacted]
 
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October 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We have received your letter regarding Jamie Bell’s concern about her appliances.We apologize for any...

inconvenience [redacted] and [redacted] encountered. We regret to inform them that we are unable to return the units. There is a 30 day return policy; after 30 days there are no returns or exchanges.  However, the products are currently under the one-year manufacturer warranty. Samsung can be reached at (800) 726-7864.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

August 8, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Billing or Collection...

issues.
I apologize for any inconvenience Mr. [redacted] experienced. I have made several attempts to contact Mr. [redacted] in regards to his interest fees. Once I receive a call back from Mr. [redacted] we can take the appropriate step to correcting the issue.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his...

order. I apologize for any inconvenience Mr. [redacted] experienced. I have shared his comments with the Online Order department management so that they can address any issues with their personnel. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. If he has any questions, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] When I purchased the tv hhgreg didn't ask if I needed delivery and as I stated early on I did no damage to the tv it was damaged when I plugged it in the socket this is one reason I asked for an exchange.

April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the...

washer.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan administrator and was informed that a technician determined that the problem she is experiencing may be caused by an issue with her plumbing. We regret that our representatives are unable to override decisions regarding repair or replacement. If [redacted] has any questions, Warrantech can be reached at ([redacted] We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team