HH Gregg Appliances

Roman'">I have received your letter regarding [redacted]s concerns about his purchase.
I apologize for any inconvenience Mr. [redacted] experienced. We request that he provide us with a legible copy of the purchase invoice so that we can research his concerns further.
         We appreciate having the opportunity to answer Mr. [redacted]'s complaint. 
         Sincerely,
         James

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.   My credit card company indicates that the refund has been processed. 
Thanks for your assistance in this matter.
Regards,
[redacted]

December 11, 2015RE: [redacted] 
Dear [redacted]:I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was...

authorized for the replacement of the mattress. If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Below is the message I received. When I clicked the problem was resolved, I meant that though I was not happy with the time frame, I would be patient and wait for the completion of the project based on the business' timeline. Under no circumstances will I consider the complaint closed until the job and damages are taken care of. 
It has been over a month since I filed my complaint and still nothing has been done,
Please advise what I should do next.
Thanks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

October 11, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her furniture.We...

apologize for any inconvenience Ms. [redacted] encountered. We do need to view in detail the damage of the unit to provide a resolution. She can email images to; [email protected]. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

April 14, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your letter regarding [redacted] concerns about the microwave.I apologize for any...

inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. Our records indicate that our personnel provided a 3-year service plan as an apology for the service issue.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the microwave cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the microwave qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I actually received the rebate yesterday.  Thank you!
Regards,
[redacted]

Tahoma; mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about the service plan.
I apologize for any inconvenience Ms. [redacted] experienced. In the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address listed at the bottom of the form.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her...

range. I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or a replacement.Most appliances come with a one-year parts and labor manufacturer’s warranty. If she needs assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

November
5, 2015RE: [redacted] Dear
[redacted]:I have received your
letter regarding [redacted] concerns about the television.I apologize for any
inconvenience. We regret that we are unable to authorize a refund. As indicated
on our purchase invoices, damaged products are not eligible for return or
exchange. Given that our personnel did not deliver the television and no damage
was reported before it left the store, there is no way to determine how any
damage may have occurred.We appreciate having
the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service
Operations

mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 'Arial Narrow';">I have received your letter regarding [redacted] concerns.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. Our company is not liable for any damage that may have occurred.
It is my understanding that the insurance company denied the daim. Our representatives are not authorized to override decisions made by the insurance company. Ms. [redacted] may have the option to file a claim with her homeowner's insurance.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
 Sincerely,

My refrigerator had broken down on the weekend of 8/6. I bought a refrigerator online with HH Gregg on Monday 8/8, and delivery was communicated to occur on Saturday 8/13. As soon as I walked away from the computer my bank called to tell me that my card had been compromised by their website. I had to resolve this with my bank to receive a new card.

On 8/13 I still had not received a call from HH Gregg about the delivery that should occur on 8/13, so I called them. I was informed that the refrigerator that I had bought on Monday had since sold out.

They did not call to tell me that they sold out AFTER I had already bought the product. They did not call to tell me that my delivery would not occur as scheduled. I had already gone a full week without a refrigerator and HAD to have something

Their HQ did not help at all. I had to make several complaint phone calls to reach customer service. In the end, they did not do much to rectify the situation. I am now getting a refrigerator on 8/14, but it's not the same refrigerator that I originally ordered. The only offer for my trouble was a $50 gift card for a store I'm obviously never going to give my consumer dollars to again.

April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the...

washer.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan administrator and was informed that a technician determined that the problem she is experiencing may be caused by an issue with her plumbing. We regret that our representatives are unable to override decisions regarding repair or replacement. If [redacted] has any questions, Warrantech can be reached at ([redacted] We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the haul-away service charge and the water connection were refunded. We are unable to offer any further price adjustments or refunds. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Tahoma; mso-bidi-font-family: 'Times New Roman';">We have received your letter regarding Amanda Bennett's concerns about her order.
I apologize for any inconvenience Ms. Bennett experienced. According to our records, the store personnel processed a price adjustment in the amount of $212.
The installation services for the dishwasher and the microwave are not included with the standard delivery and setup. We regret that we are unable to honor her request for the installations.
We appreciate having the opportunity to answer Ms. Bennett's complaint.

Sincerely,



Sincerely,
James T. McNees

February 17, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his...

range.I apologize for any inconvenience [redacted] experienced. Given the length of time that has passed since the purchase in 2013, there is no way to verify how any issues with the range may have occurred.In the interest of good customer relations, we can offer to reimburse him for up to $100 of the cost of replacement parts. If he would like to take advantage of this offer, we request that he submit a copy of the paid receipt to the following address within the next 60 days.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

May 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

television.I apologize for any inconvenience Mr. [redacted] experienced. I have shared his feedback with the regional management so that they can address any issues with their personnel. It is my understanding that the television was exchanged. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted]'s concerns about her refrigerator.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a store credit for the replacement of the refrigerator was authorized. It is my understanding that a representative contacted her.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
James T. McNees