HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

October 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:We have received your letter regarding Jamie Bell’s concern about her appliances.We apologize for any...

inconvenience [redacted] and [redacted] encountered. We regret to inform them that we are unable to return the units. There is a 30 day return policy; after 30 days there are no returns or exchanges.  However, the products are currently under the one-year manufacturer warranty. Samsung can be reached at (800) 726-7864.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

February 13, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about his refrigerator.We regret his continued disappointment. However, we are unable to offer an additional refund or an exchange.If he has not yet scheduled a service call and would like assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. Our records indicate that our floor models will be delivered to him on 12/27/16 until we receive replenishment of the washer and dryer purchased. We hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

February 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]:I have received your letter regarding [redacted] concerns about his...

refund.I apologize for any inconvenience he experienced. We have processed a refund for the hoses. He should receive it in the next 15 business days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Purchased a new 55" TV through their website and selected in-store pickup because it was less expensive to pick it up myself. At this point, I had no problems.
A couple weeks after my purchase, the TV began to develop blotchy light areas around the edge of the screen. Per the HH Gregg policy, I decided to just return the unit for a refund. This is where things started going south.
Per the HH Gregg website, customers who purchased online, can bring items back within 30 days, to any store for exchange or refund. I wanted to verify this so I tried calling the web support number only to be told that wait time was in excess of 10 minutes, which I was unable to do at that time. I decided that I would just take the chance and take the TV back to the store anyways.
When I arrived, I happened to connect with Floyd, the store manager, along with another associate. When the associate looked at my invoice and saw that I had ordered it from the website, she informed me that I would need to contact the Web Support department and arrange to the TV picked up. She and Floyd stated emphatically that they could not take back TV's at the store. I pointed out their policy, on their website, in their store but was told repeatedly that there was nothing they could do and I would have to make arrangements through Web Support. After 20 minutes of trying I decided I could not do anything more with these individuals and left. Floyd & his associate made absolutely no attempt to try to help me get the matter resolved. When I tried to call Web Support, at 6:25 central time, they were already closed for the day.
The next morning, I called and was informed that again, they had so many calls, wait time could be longer than 10 minutes. But I wanted to get service so I held on. 32 minutes later, my call was finally answered by Barry.
I told Barry that I wished to return a defective TV that I had purchased via their website. Barry asked if there was a store located anywhere near me. I told him yes, but it was about an hour and 15 minutes away. Barry then said that my best solution was to simply take the TV back to the store where I had gotten it from originally. I explained to Barry what had happened the day before when I tried to do that very thing and was told repeatedly that I had to call Web Support. Barry told me that FexEx was not able to pick up 55" TV's and I would need to take it back to the store. After some go-around, Barry offered to get the store manager on the line to verify that I could indeed take the TV back.
After much more time spent on hold, Floyd the manager, finally came back on the line & said I could bring the TV back and it was all just a big misunderstanding. He offered to take a few dollars off another set as compensation for my troubles. I was hesitant, but I figured I would at least take a look to see if there was something else that met my requirements.
Upon arriving the 2nd time, I was told that Floyd was "out at the bank or something” and should be back in a few minutes. As I wanted to speak with him personally, I went to see if there was another TV that would work for me. After a good 30 minutes of waiting, Floyd had apparently not return yet so I decided to just get my money back and leave. As I was walking to the service desk, the young lady I had encountered the night before recognized me and saw the TV sitting nearby. I could see her face instantly get an angry look and she started to try to tell me again that I couldn’t return the TV at the store. Before she could too far, another associate cut her off and explained that the return had been authorized. She then told me that she would have to submit a “check request” and that I should have it in 5 to 7 business days even though I had paid electronically with a debit card. It was quite obvious that she was unhappy about something as she was filling out the form. Her attitude towards me was far from warm & friendly.
Based on this experience, I will never shop at this company again and will actively tell friends and family to avoid them as well. No one at the store ever attempted to apologize for what happened not to mention I never received any ‘compensation’ for all my troubles. The in-house communication regarding operating policy at HH Gregg appears to leave much to be desired. They also seem to have significant issues with training employees on good customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I HAVE already SUBMITTED THIS FORM TO THEM AND THE REFUND WAS DUE FEB 6TH
note that the form  WHICH THEY HAVE ATTACHED REFERS TO A pro rated refund
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I cannot yet accept any resolution because there hasn't been one.  I accept that this business had contacted me, and is trying to gather information.    I will await further contact from the business.
Regards,
[redacted]

February 18, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] request for a price adjustment.We regret his continued disappointment. Our price guarantee listed on our website excludes certain sales periods. We stand by our previous response.We appreciate having the opportunity to respond to Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.HH Gregg should ask the agent company that HH Gregg sent to my home to install my dishwasher if they voided my warranty on their own, when I asked them for a copy of the installment documents that I was signing. If HH Gregg's installer or HH Gregg says that my warranty was not voided by what the installer told me when he came to my home, then I would be satisfied and would consider this matter settled. 
Regards,
[redacted]

January 17, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the order was returned. The refund was processed back onto the hhGregg credit card on 01/10/17. Please allow 5 to 7 business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The resolution described is the same thing I've been told on the phone multiple times over the course of several months.  30 days later when I call back to check, still no progress is made, and I'm another month without the $900 I am entitled to, with no recourse.  I therefore have no confidence that my issue will be resolved via the rebate vendor per this response.  I checked the rebate vendor's site after waiting 5 days, and nothing is showing pending for me.  HHGregg needs to own this issue and cut a check themselves because their process is broken, and I have suffered long enough.Regards,[redacted]

November 13, 2014
[redacted]
Revdex.com, Inc.
Indianapolis, Indiana 46204
RE: [redacted] (# [redacted]) 
Dear Ms....

[redacted]
I have received your letter regarding [redacted] concerns about her refrigerator.
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request.
In the interest of good customer relations, we can offer to sell her a new refrigerator at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days. Please note that some upcoming holiday sale prices may be at or below our cost.
We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. It took me cancelling the order before a reply was sent out by HHGREGG.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] When I purchased the tv hhgreg didn't ask if I needed delivery and as I stated early on I did no damage to the tv it was damaged when I plugged it in the socket this is one reason I asked for an exchange.

September 3, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about the service...

plan.I apologize for any misunderstanding. We regret that we are unable to honor his request. According to our records, the service plan he purchased is administered through Warrantech. Our representatives are not authorized to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer Mr.[redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]Enclosure