HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I actually received the rebate yesterday.  Thank you!
Regards,
[redacted]

The WORST experience I have ever had as a shopper EVER. This is no exaggeration. Went in to look at a TV that they had advertised on THEIR website labeled as 'Get Black Friday Prices Now'. Was told by an associate who came over to assist us that he can match whatever price that was listed on the Ad, as long as it wasn't labeled as a doorbuster, which this item was not. We showed him the Ad, he went off to somewhere, without saying where to, and then came back and told us that he can't do it until they get them in stock a few days later. This is understandable, so we left to return on the day they get it in. We returned to the store, another associate helped us, and we showed him the Ad and explained that we'd like to purchase it for the advertised price. This associate again, walked off without telling us where or why, and said that they couldn't sell it for the advertised price. Remember, THEY told us they could match it, were willing to do it the first day, but were out of stock, and now, we waste the trip back just to be told no!? Speaking with the Manager, he didn't even want to bother speaking to us, or to satisfy a customer that THEIR associate deceived! He just said No, and wouldn't work out some sort of deal for this inconvenience. I asked to get the Customer Service number, and he nonchalantly told the associate to write it down, so it obviously meant nothing to them. The associate refused to give me their store number, and said 'WE DON'T HAVE A STORE NUMBER.' and to just tell them the location, which is Oakleaf. This of course, turned out to be another lie! I call the Customer Service number, and speak with a Customer Service Representative, who asks for the store I was at. She puts me on the line with someone who says they're the manager, and I explain the situation all over again. This Manager says that's fine, just bring in the Ad, and ask for them directly. So I return AGAIN, to speak with the person I was just on the phone with... and that person DOESN'T EVEN WORK THERE. The Customer Service Representative connected me to the Ocala store... the wrong store! This is how I found out that they DO have a store number. At this point, I ask for a contact with someone with some sort of authority and care at all. I ask for A District Person or Regional Person to contact, and they said they don't have one, and refused to give me the information. The original associate was then there at this point, the one who helped us the first time, and then proceeded to literally call myself and my significant other 'liars'. At this point, their game is over if we are to keep it civil. We left, and will NEVER be returning to any hhgreg ever in our lives. You lost a customer, and gave me the worst shopping experience in my life.

November 13, 2014
[redacted]
Revdex.com, Inc.
Indianapolis, Indiana 46204
RE: [redacted] (# [redacted]) 
Dear Ms....

[redacted]
I have received your letter regarding [redacted] concerns about her refrigerator.
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request.
In the interest of good customer relations, we can offer to sell her a new refrigerator at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days. Please note that some upcoming holiday sale prices may be at or below our cost.
We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It seems the company is not willing to do the right thing and correct the error their employee made. Not sure what else we can do here except close out the issue. However, please note this response is not accepted and that needs to be logged on the Revdex.com complaint. I understand standing by your employee, but not when you made a mistake that cost the end customer money.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. It took me cancelling the order before a reply was sent out by HHGREGG.
Regards,
[redacted]

Tahoma; mso-bidi-font-family: 'Times New Roman';">We have received your letter regarding Amanda Bennett's concerns about her order.
I apologize for any inconvenience Ms. Bennett experienced. According to our records, the store personnel processed a price adjustment in the amount of $212.
The installation services for the dishwasher and the microwave are not included with the standard delivery and setup. We regret that we are unable to honor her request for the installations.
We appreciate having the opportunity to answer Ms. Bennett's complaint.

Sincerely,



Sincerely,
James T. McNees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I HAVE already SUBMITTED THIS FORM TO THEM AND THE REFUND WAS DUE FEB 6TH
note that the form  WHICH THEY HAVE ATTACHED REFERS TO A pro rated refund
Regards,
[redacted]

September 3, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 18, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] request for a price adjustment.We regret his continued disappointment. Our price guarantee listed on our website excludes certain sales periods. We stand by our previous response.We appreciate having the opportunity to respond to Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

October 4, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s complaint concerning the appliance refund and kick plate. I apologize for any frustration Mr. [redacted] has experienced.   On 9/20/16 under invoice [redacted] the funds of $295.93 were refunded back to Mr. [redacted]’s card. On 10/2/16 our delivery center brought the requested kick plate to the customer’s home.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not approve of this response. I received a 10% discount due to the inconvenience of them giving my fridge away and not receiving it on the fate it was to arrive. However, the loaner fridge I was given is dorm size and not any where near the same size that I ordered. This size difference caused me to have to throw out all of the food in my old houses' refrigerator which was near $500 worth of frozen food and fresh so I could put in a half gallon of milk carton and two yogurts which only fit into my new dorm loaner fridge. This is unacceptable. Your business would not even give me a loaner fridge the same size as the one I ordered, even though the mistake was on your end. This has caused me a lot of money and anguish as I had to throw out breast milk I had frozen and saved for my baby as well of lots of food. Poor customer service. 
Regards,
[redacted]

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

rebate.I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the rebate processing company and was informed that they are sending her a rebate card for $250. She should receive it in the next 15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Today is May 18th and the dishwasher is still broken. 
The last technician was there on May 11th and stated that he had found the reason it was flooding my kitchen and replaced a part that should fix that issue, however I am not able to confirm this yet as the Control Board was bad and he had the wrong one to replace it with so again I am waiting on a part again (getting a new part has taken 2 weeks or more every time in the past). 
Revdex.com -  Please advise whether I should change this complaint to be against Frigidaire at this point.  I think it is more than realistic to expect that they replace this thing after 6 repair visits, taking 4 months so far, that have not fixed it.  I am still extremely disappointed in hhgregg for not assisting me in getting the manufacturer to replace this piece of garbage that they sold me, but since they apparently do not care, I am thinking I need to make a complaint against Frigidaire.
Do I need to start a brand new complaint, or can we use this information to open a new one?
Thank you,
[redacted]

June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the service...

plan.I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

November 5, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] claim of...

damage.I apologize for any frustration [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Ms. Freehill experienced. Our records indicate that [redacted] signed the delivery invoice indicating that he inspected and accepted the products when he received them in November of 2014. I have enclosed a copy of the signed invoice. We regret that we are unable to offer an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure

August 29, 2014
Tahoma, sans-serif; LETTER-SPACING: -0.2px">
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about her installation.
I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with regional management so that they can address any issues with their personnel. 
I have enclosed the service plan cancellation form. For further assistance with her request, we request that Ms. [redacted] fill out the enclosed form and mail it to the address at the bottom of the form.  
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]
Enclosure
-------------------------------
Request to Cancel Warrantech Extended Service Plan
 
 
I hereby request H.H. Gregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law.  I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered.  This form must be completed by the original purchaser.
 
 
            Original Purchase Information                                  �...⇄ (Send Refund to)   Same ÿ
 
 
 
Name ______________________________             Name________________________________
 
Address (original)_______________________                        Address_______________________________
 
City________________________________             City__________________________________
 
State/Zip____________________________             State/Zip______________________________
 
Purchase Date________________________             Telephone # ___________________________
 
PSP Purchase Price____________________
 
Sales Invoice Number____________________
 
PSP Model Number_____________________
 
Customer Signature_________________________________     Date ___________________
(Original Purchaser)
 
 
Reason: _______ok per DM/RB to refund the RNWT2I-5 service plan purchased on G135-001274 if coverage has not been used and form is received by 10/03/14.
 
Mail To: Warranties Department hhgregg, 4151 E. 96th Street, Indianapolis, IN  46240.
 
Revised: 01-21-10

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.That was not even delivered to my address or anywhere near me ! I live in York Pa and that was delivered to upper Darby Pa. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Business DID NOT CALL US YET I dont know what is the resolution offer.]
Regards,
[redacted]