HH Gregg Appliances

I am highly dis-satisfied with the service I received from Weldon, the sotre manager at the HH Gregg location in Naperville, IL. It started with the delivery team who delivered a Samsung side by side refrigerator into my measured and approved spot and to my demise, after the installation the refrigerator door would not open due to the kitchen wall. When I called the store, Weldon, the store manager, told me that the installer, who would install my microwave and dishwasher would also would come out the next day and move the refrigerator and install my water line. The installer came out, but he said he was not told about the previous issue and he could not move the refrigerator by himself. He said the store's protocol should have been to make sure they sent two men out to do that. In the meantime, I lost a great deal of money on food that could not fit into the refrigerator or freezer. A Friday job turned into a Monday job. It was a lot of confusion and calls back and forth to the store and to the delivery department. Unfortunately, my refrigerator was not installed until after 9:30 (beyond the 6-9 pm) time window the gave me. My refrigerator and water line finally got installed properly and in a different location in my kitchen. My advice is that HH Gregg needs to hire qualified technicians who know what they are installing and where the product will be installed. I believe the technicians that came out were only following the backwards procedures that HH Gregg teaches them. However, I found out after this incident that other appliance stores like [redacted] and [redacted], for example, have floor plan layouts that they go over with the customer to make sure that their product will fit correctly in their home. However, with HH Gregg, they only are concerned about selling the product and making the profit. Consequently, this leaves the consumer with a product that doesn't fit or is inoperable to normal usage standards. This was my case when they put the side by side refrigerator in and the refrigerator door would not open. Who does this?
Overall, Weldon seemed to quickly get me off the phone and did not properly handle my concerns, nor did he call back to make sure I was completely satisfied. He has poor customer service skills and in my judgement, he is not qualified to be a manager in any capacity! Therefore, I will not ever, buy anything from HH Gregg again! You have lost a customer for life HH Gregg!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The above referenced Complaint against HH Gregg, Inc. has not been resolved and should not be stated as such on your website. The response to my Complaint was the same as the initiation of the complaint, wherein HH Gregg refuses to honor their 30 day return policy, as well as the Magnuson Moss Act which covers implied warranties. Please remove the statement which indicates a resolution immediately. Thank you,
[redacted]
 
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December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his...

order. I apologize for any inconvenience Mr. [redacted] experienced. I have shared his comments with the Online Order department management so that they can address any issues with their personnel. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. If he has any questions, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

October 18, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] ([redacted])Dear Ms. [redacted]:We received your letter regarding [redacted]’s concern about her laptop purchase.We apologize for any...

inconvenience Ms. [redacted] encountered. The incorrect model can be returned to her local store along with original packaging. She can reference invoice [redacted].We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about his television.We regret his continued disappointment. However, we are unable to offer additional store credit. A store credit for a replacement product is not considered a reimbursement and would not include sales tax.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

August 8, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Billing or Collection...

issues.
I apologize for any inconvenience Mr. [redacted] experienced. I have made several attempts to contact Mr. [redacted] in regards to his interest fees. Once I receive a call back from Mr. [redacted] we can take the appropriate step to correcting the issue.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It seems the company is not willing to do the right thing and correct the error their employee made. Not sure what else we can do here except close out the issue. However, please note this response is not accepted and that needs to be logged on the Revdex.com complaint. I understand standing by your employee, but not when you made a mistake that cost the end customer money.
Regards,
[redacted]

The WORST experience I have ever had as a shopper EVER. This is no exaggeration. Went in to look at a TV that they had advertised on THEIR website labeled as 'Get Black Friday Prices Now'. Was told by an associate who came over to assist us that he can match whatever price that was listed on the Ad, as long as it wasn't labeled as a doorbuster, which this item was not. We showed him the Ad, he went off to somewhere, without saying where to, and then came back and told us that he can't do it until they get them in stock a few days later. This is understandable, so we left to return on the day they get it in. We returned to the store, another associate helped us, and we showed him the Ad and explained that we'd like to purchase it for the advertised price. This associate again, walked off without telling us where or why, and said that they couldn't sell it for the advertised price. Remember, THEY told us they could match it, were willing to do it the first day, but were out of stock, and now, we waste the trip back just to be told no!? Speaking with the Manager, he didn't even want to bother speaking to us, or to satisfy a customer that THEIR associate deceived! He just said No, and wouldn't work out some sort of deal for this inconvenience. I asked to get the Customer Service number, and he nonchalantly told the associate to write it down, so it obviously meant nothing to them. The associate refused to give me their store number, and said 'WE DON'T HAVE A STORE NUMBER.' and to just tell them the location, which is Oakleaf. This of course, turned out to be another lie! I call the Customer Service number, and speak with a Customer Service Representative, who asks for the store I was at. She puts me on the line with someone who says they're the manager, and I explain the situation all over again. This Manager says that's fine, just bring in the Ad, and ask for them directly. So I return AGAIN, to speak with the person I was just on the phone with... and that person DOESN'T EVEN WORK THERE. The Customer Service Representative connected me to the Ocala store... the wrong store! This is how I found out that they DO have a store number. At this point, I ask for a contact with someone with some sort of authority and care at all. I ask for A District Person or Regional Person to contact, and they said they don't have one, and refused to give me the information. The original associate was then there at this point, the one who helped us the first time, and then proceeded to literally call myself and my significant other 'liars'. At this point, their game is over if we are to keep it civil. We left, and will NEVER be returning to any hhgreg ever in our lives. You lost a customer, and gave me the worst shopping experience in my life.

Good morning Ms. [redacted], please be advised that the Insurance carrier, [redacted] has fully investigated and denied liability of this claim. I have attached hereto a copy...

of the denial letter. Mr. [redacted] and Ms. [redacted] do not agree with the carrier's decision they will have to appeal their denial with [redacted]. Therefore, we are closing the claim at this time.
Thank you for your attention in this matter,
[redacted], Claims Department
[redacted]

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns about his...

washer.I apologize for any inconvenience Mr. Wayne experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that the repair was completed. If he has any questions, Warrantech can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Ms. Freehill experienced. Our records indicate that [redacted] signed the delivery invoice indicating that he inspected and accepted the products when he received them in November of 2014. I have enclosed a copy of the signed invoice. We regret that we are unable to offer an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not approve of this response. I received a 10% discount due to the inconvenience of them giving my fridge away and not receiving it on the fate it was to arrive. However, the loaner fridge I was given is dorm size and not any where near the same size that I ordered. This size difference caused me to have to throw out all of the food in my old houses' refrigerator which was near $500 worth of frozen food and fresh so I could put in a half gallon of milk carton and two yogurts which only fit into my new dorm loaner fridge. This is unacceptable. Your business would not even give me a loaner fridge the same size as the one I ordered, even though the mistake was on your end. This has caused me a lot of money and anguish as I had to throw out breast milk I had frozen and saved for my baby as well of lots of food. Poor customer service. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Due to the fact that your manager assaulted me, I was called names by him question on being a disabled veteran and sent a repair company who caused more harm.  I've asked weeks ago for communication to resolve.  I've already bought a new refrigerator and I don't want a store credit it needs applied to my hhgregg credit card.  But, that still will not resolve all your company has put me and my family through.  I am currently in the hospital.  Your person (Cheryl) on FaceBook I need to file a Police Report against your manager Jeff.  My dog have run out of food I make for them and had to spend 10xs the amount on a store made product as well as pay someone to bring me food while I've waited on your response.  I will either need someone from you Office of the President to talk to me as the person I did talk to refused to assist me or I will contact my VA advocate or a lawyer for other options.  As I am not at home I do not have my notes to let you know the many phones calls I made asking for assistance and was pushed away.
Regards,
[redacted]

I have received your letter regarding [redacted]'s concerns about his rebate.
0pt 0.05in">I apologize for any inconvenience Mr. [redacted] experienced. According to our Marketing department, there were issues with some of the ecodes that were sent for rebates. It is our understanding that they are sending rebate cards to replace the ecodes. If he does not receive the rebate card in the next 30 days, we request that he contact Deb Katra at (800) 944-8710 for further assistance.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
James T. M[redacted]%3

October 4, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s complaint concerning the appliance refund and kick plate. I apologize for any frustration Mr. [redacted] has experienced.   On 9/20/16 under invoice [redacted] the funds of $295.93 were refunded back to Mr. [redacted]’s card. On 10/2/16 our delivery center brought the requested kick plate to the customer’s home.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. We do not charge sales tax on service plans sold in Illinois. We are unable to offer any additional refunds.Regarding her financing, refunds for service plans would not affect the terms of her hhgregg card account. If she would like information about how her minimum payment is calculated, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the order was canceled and a refund was processed. If he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize...

for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund of $239.52 was processed on 11/15. We regret the delay. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team