HH Gregg Appliances

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

rebate.I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the rebate processing company and was informed that they are sending her a rebate card for $250. She should receive it in the next 15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience...

Mr. [redacted] encountered. Our records indicate that the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be received. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

May 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the discount code.I...

apologize for any frustration [redacted] experienced. There was an issue with the system that resulted in his email address being deleted from the rewards program. Our Marketing department has resolved the issue. A representative from our corporate office attempted to contact [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Hhgregg wants me to call and find a dealer that can work on my receiver, they want me to pay for shipping, which would be a lot considering my receiver weighs around 20 pounds and still don't know if they will pay for it or not. This isn't the way a extended warranty should work. They need to find me a dealer that can work on my receiver, they need to send me prepaid shipping boxes to that address and they should pay for it to be fixed, not expecting me to pay and they may or not pay me back, I DO NOt TRUST THEM !!  If they can't do this then I should receive a full refund 89.99 plus tax.                                                                                                                                                                                                                                                                          Best Regards,     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Today is May 18th and the dishwasher is still broken. 
The last technician was there on May 11th and stated that he had found the reason it was flooding my kitchen and replaced a part that should fix that issue, however I am not able to confirm this yet as the Control Board was bad and he had the wrong one to replace it with so again I am waiting on a part again (getting a new part has taken 2 weeks or more every time in the past). 
Revdex.com -  Please advise whether I should change this complaint to be against Frigidaire at this point.  I think it is more than realistic to expect that they replace this thing after 6 repair visits, taking 4 months so far, that have not fixed it.  I am still extremely disappointed in hhgregg for not assisting me in getting the manufacturer to replace this piece of garbage that they sold me, but since they apparently do not care, I am thinking I need to make a complaint against Frigidaire.
Do I need to start a brand new complaint, or can we use this information to open a new one?
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Business DID NOT CALL US YET I dont know what is the resolution offer.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Someone was supposed to come check out the dryer for 2 issues on 8/29. And I cannot believe that you all are willing to waste way more than $36 in coming to get this dryer and giving me a refund in full that was promised by your customer care center rep and have Lowe's match your price and get my $699.99.
 
And no one has still addressed that the verbiage in the price match policy doesn't refer to befor tax purchase price but refers to SELLING PRICE and the selling price the day I bought it was $739.99 and NOT $699.99. 
 
I simpky ply cannot believe that HH Gregg is that money hungry over $36 you would lose the $760+ sale. 
Regards,
[redacted]

August 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding Edward [redacted] concerns about his...

dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $75 toward the cost of the replacement parts for the rack. If he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service Operations

July 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her range. We regret her continued disappointment. However, our representatives are not authorized to override manufacturer decisions regarding repair or replacement.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I have received your letter regarding Michael Richmond's concerns about his refund.
I apologize for any inconvenience Mr. Richmond experienced. Our Accounting Department canceled the first refund check and sent a replacement to the address listed on his invoice. If he has any questions, our Call Center can be reached at (800) 284-7344.
 
                 
                 
ees
Dire' or, Service Operations
JTM/rlb
We appreciate having the opportunity to answer Mr. Richmond's complaint.
                    Sincerely,
                    James T. McNees

November 7, 2014
 
[redacted] Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]:
I have received your recent letter about [redacted] concerns about his washer.
I apologize for any inconvenience Mr. [redacted] experienced. It is our understanding that the service plan administrator authorized a replacement. Mr. [redacted] may be eligible for a laundry credit through the service plan administrator. 
For further assistance, we recommend that he contact Warrantech at (877) 456-9643.
We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. 
Sincerely,
 
[redacted]Corporate Manager
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June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I...

apologize for any inconvenience [redacted] experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 5, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] claim of...

damage.I apologize for any frustration [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.That was not even delivered to my address or anywhere near me ! I live in York Pa and that was delivered to upper Darby Pa. 
Regards,
[redacted]

Roman'">I have received your letter regarding [redacted]'s concerns about his purchase.
I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a price adjustment of $42.35. He should receive the refund in the next 30 days.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
James T. M[redacted]

New Roman';">I have received your letter regarding [redacted] concerns about his dryer.
I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan administrator authorized a store credit for the replacement of the dryer.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
 
[redacted]

June 15, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE[redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for...

any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase date, we are unable to authorize a return. The service plan she purchased is administered through Warrantech. Our representative contacted the service plan administrator and was informed that the issue she is experiencing is not covered by the service plan. If she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.We regret her continued disappointment. Her information was forwarded to a representative in our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refund.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was applied to the credit card used to make the purchase. It should appear on the billing statement within the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb