HH Gregg Appliances

We are VERY UNSATISFIED with there service department that we purchased through Warrantech of Bedford Texas. We purchased the extended warranty 3 appliances washer & Dryer front load and and a french door fridge all Samsung brand. They took an entire month to replace my front load washer was it was less than 1 year old and did replace it with a brand new one because they claim they could not find a service center for my area. We only live 17 miles outside of Baton Rouge that is not rural area!!
And now my only 2 year old Samsung fridge is displaying a code and the panel is frozen. They called said same story could not find anyone to service it in my area so was sending a new one and I would be notified,,,as of June 6, 2016 and have not heard anything. I called them and now after 3 weeks they are telling me that the same service repair people are waiting for me to call them and that I dont have to pay up front, but this was after I called them to check on it and after 3 weeks!! So first they say they cant find anyone to service and they are sending me a new and they would call me in 2 days to set up a delivery day and now after another week passed by on June 6, 2016, I call to check and they say they now found a place to service your fridge....sorry that no one called you to tell you this.....here is the number you can call to schedule it. I asked to speak to a supervisor and they gave me a team leader instead named Latijtra and a real supervisor has to call me within 24 hours.This started on May 21st 2016 and as of June 6, 2016 my fridge that I bought extended warranty with is still UNRESOLVED!!!

June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I...

apologize for any inconvenience [redacted] experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our Call Center can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I have received your letter regarding Michael Richmond's concerns about his refund.
I apologize for any inconvenience Mr. Richmond experienced. Our Accounting Department canceled the first refund check and sent a replacement to the address listed on his invoice. If he has any questions, our Call Center can be reached at (800) 284-7344.
 
                 
                 
ees
Dire' or, Service Operations
JTM/rlb
We appreciate having the opportunity to answer Mr. Richmond's complaint.
                    Sincerely,
                    James T. McNees

I have received your letter regarding [redacted]'s concerns about his rebate.
0pt 0.05in">I apologize for any inconvenience Mr. [redacted] experienced. According to our Marketing department, there were issues with some of the ecodes that were sent for rebates. It is our understanding that they are sending rebate cards to replace the ecodes. If he does not receive the rebate card in the next 30 days, we request that he contact Deb Katra at (800) 944-8710 for further assistance.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
James T. M[redacted]%3

January 4, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any inconvenience...

Mr. [redacted] encountered. Our records indicate that the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be received. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Roman'">I have received your letter regarding [redacted]'s concerns about his purchase.
I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a price adjustment of $42.35. He should receive the refund in the next 30 days.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
James T. M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Hhgregg wants me to call and find a dealer that can work on my receiver, they want me to pay for shipping, which would be a lot considering my receiver weighs around 20 pounds and still don't know if they will pay for it or not. This isn't the way a extended warranty should work. They need to find me a dealer that can work on my receiver, they need to send me prepaid shipping boxes to that address and they should pay for it to be fixed, not expecting me to pay and they may or not pay me back, I DO NOt TRUST THEM !!  If they can't do this then I should receive a full refund 89.99 plus tax.                                                                                                                                                                                                                                                                          Best Regards,     [redacted]

November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I apologize...

for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund of $239.52 was processed on 11/15. We regret the delay. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 7, 2014
 
[redacted] Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]:
I have received your recent letter about [redacted] concerns about his washer.
I apologize for any inconvenience Mr. [redacted] experienced. It is our understanding that the service plan administrator authorized a replacement. Mr. [redacted] may be eligible for a laundry credit through the service plan administrator. 
For further assistance, we recommend that he contact Warrantech at (877) 456-9643.
We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. 
Sincerely,
 
[redacted]Corporate Manager
%

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Someone was supposed to come check out the dryer for 2 issues on 8/29. And I cannot believe that you all are willing to waste way more than $36 in coming to get this dryer and giving me a refund in full that was promised by your customer care center rep and have Lowe's match your price and get my $699.99.
 
And no one has still addressed that the verbiage in the price match policy doesn't refer to befor tax purchase price but refers to SELLING PRICE and the selling price the day I bought it was $739.99 and NOT $699.99. 
 
I simpky ply cannot believe that HH Gregg is that money hungry over $36 you would lose the $760+ sale. 
Regards,
[redacted]

July 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her range. We regret her continued disappointment. However, our representatives are not authorized to override manufacturer decisions regarding repair or replacement.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the order was canceled and a refund was processed. If he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

New Roman';">I have received your letter regarding [redacted] concerns about his dryer.
I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan administrator authorized a store credit for the replacement of the dryer.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
 
[redacted]

June 15, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE[redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for...

any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase date, we are unable to authorize a return. The service plan she purchased is administered through Warrantech. Our representative contacted the service plan administrator and was informed that the issue she is experiencing is not covered by the service plan. If she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

August 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding Edward [redacted] concerns about his...

dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $75 toward the cost of the replacement parts for the rack. If he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service Operations

January 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. We do not charge sales tax on service plans sold in Illinois. We are unable to offer any additional refunds.Regarding her financing, refunds for service plans would not affect the terms of her hhgregg card account. If she would like information about how her minimum payment is calculated, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.We regret her continued disappointment. Her information was forwarded to a representative in our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refund.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was applied to the credit card used to make the purchase. It should appear on the billing statement within the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb