HH Gregg Appliances

May 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the discount code.I...

apologize for any frustration [redacted] experienced. There was an issue with the system that resulted in his email address being deleted from the rewards program. Our Marketing department has resolved the issue. A representative from our corporate office attempted to contact [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

June 3, 2016Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]
I have received your recent letter regarding [redacted] concerns about the...

emails.I apologize for any frustration. We have submitted her request to be removed from the list to the appropriate personnel. The address removal should take effect in the next 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Due to the fact that your manager assaulted me, I was called names by him question on being a disabled veteran and sent a repair company who caused more harm.  I've asked weeks ago for communication to resolve.  I've already bought a new refrigerator and I don't want a store credit it needs applied to my hhgregg credit card.  But, that still will not resolve all your company has put me and my family through.  I am currently in the hospital.  Your person (Cheryl) on FaceBook I need to file a Police Report against your manager Jeff.  My dog have run out of food I make for them and had to spend 10xs the amount on a store made product as well as pay someone to bring me food while I've waited on your response.  I will either need someone from you Office of the President to talk to me as the person I did talk to refused to assist me or I will contact my VA advocate or a lawyer for other options.  As I am not at home I do not have my notes to let you know the many phones calls I made asking for assistance and was pushed away.
Regards,
[redacted]

November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her sofa.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a...

return or an exchange for the sofa. As indicated in our return policy, the return period for furniture is 3 days from the date of purchase.Furniture sold in our stores comes with a one-year warranty. If [redacted] has any questions about the warranty or would like assistance with locating an alternate service provider, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

July 22, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his...

computer and the service plan.I apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to honor his request. Computer service plans sold in our stores do not include an in-home service coverage enhancement. It is our understanding that Warrantech attempted to send him a shipping label. If he has not yet received it, we recommend that he contact Warrantech and proceed with the service process.We appreciate having the opportunity to answer Mr. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

November 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her repair.We regret her continued disappointment. However, our representatives are unable to authorize returns or exchanges for products that are covered by Warrantech service plans. Due to the continuing issues, Warrantech has arranged a follow-up service call. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Thank you for responding back to me. Yes I have a warranty and have had one since date of purchase. The current one is with frigidaire. The original one was with hhgregg.

September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms. [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

January 9, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]...

[redacted] concerns about the dishwasher.I apologize for any inconvenience he experienced. However, we are unable to offer authorize a refund. As indicated on the back of our invoices, the return period is 30 days.We were unable to locate a record of the purchase to which he referred. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We appreciate having the opportunity to respond to Mr. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Dear Ms. [redacted]:
New Roman", serif; letter-spacing: -0.15pt;">  I have received your letter regarding [redacted]’s concern about the order refund. I apologize for any frustration Ms. [redacted] has experienced.   After review, on 12/6/16, the order was refunded under confirmation invoice [redacted]. We ask that Ms. [redacted] allow 3-5 business days for the funds to post.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

August 2, 2016   [redacted] Revdex.com, Inc. 151 N Delaware St #2020 Indianapolis, IN 46204   RE : [redacted] (# [redacted])   Dear Ms. [redacted]:   We have received your letter regarding [redacted]' concerns regarding her air conditioner.   We apologize for any inconvenience Ms. [redacted] encountered. We regret to inform that we are unable to return the unit due to the fact that it has been over 30 days. However, the product has a one-year manufacturer warranty. Haier can be reached at (877) 337-3639 if she needs assistance with service.   We appreciate the opportunity to address the complaint     Sincerely,     Stephanie Executive Team

size="3">[redacted]I have received your letter regarding [redacted] concerns about his chair.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.
Our records indicate that he purchased a service plan that is administered through Warrantech. It is our understanding that they need to know which of the two chairs purchased on the invoice is covered.
A representative from our corporate office attempted to contact Mr. [redacted] If he still needs assistance, we request that he contact Deb [redacted] at ([redacted].
We appreciate having the opportunity to answer Mr. [redacted] complaint.
Sincerely,
James [redacted]

January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her rebate.Our records indicate that her order qualified for one delivery rebate. If she has not received it, the rebate processing company can be reached at (800) 318-7972. We are unable to offer any further refunds or price adjustments. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 20, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted]       Dear Ms. [redacted]:We have received your letter regarding [redacted]’...

concern about his credit card account.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we do not have any access to the credit card information due to security purpose. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the order.I...

apologize for any frustration Ms. [redacted] experienced. Due to privacy issues, we are unable to provide her with the information she requested. If she files a police report, our personnel will cooperate with law enforcement. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

watch.I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to honor her request. As indicated on our invoices, the return period is 30 days from the date of purchase. We do not sell products that are not authentic.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

September 18, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted]...

(# [redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about her vacuum.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a return was processed. She should receive the refund in the next 10-15 days if she has not received it already.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
James T. M[redacted]
Director, Service Operations
JTM/rlb

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her refrigerator.
I apologize for any inconvenience Ms. [redacted] experienced. According to our records, she purchased an RFWT3I-5 service plan, which is administered through Warrantech. Our representative contacted the service plan administrator and was informed there were some issues due to the fact that multiple servicers were scheduled to evaluate the refrigerator.
It is our understanding that A&E Factory Service is scheduled to install parts. If she has any questions, we recommend that she contact Warrantech at (877) [redacted].
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]