HH Gregg Appliances

November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her sofa.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a...

return or an exchange for the sofa. As indicated in our return policy, the return period for furniture is 3 days from the date of purchase.Furniture sold in our stores comes with a one-year warranty. If [redacted] has any questions about the warranty or would like assistance with locating an alternate service provider, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

August 29, 2014
Tahoma, sans-serif; LETTER-SPACING: -0.2px">
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about her installation.
I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with regional management so that they can address any issues with their personnel. 
I have enclosed the service plan cancellation form. For further assistance with her request, we request that Ms. [redacted] fill out the enclosed form and mail it to the address at the bottom of the form.  
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]
Enclosure
-------------------------------
Request to Cancel Warrantech Extended Service Plan
 
 
I hereby request H.H. Gregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law.  I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered.  This form must be completed by the original purchaser.
 
 
            Original Purchase Information                                  �...⇄ (Send Refund to)   Same ÿ
 
 
 
Name ______________________________             Name________________________________
 
Address (original)_______________________                        Address_______________________________
 
City________________________________             City__________________________________
 
State/Zip____________________________             State/Zip______________________________
 
Purchase Date________________________             Telephone # ___________________________
 
PSP Purchase Price____________________
 
Sales Invoice Number____________________
 
PSP Model Number_____________________
 
Customer Signature_________________________________     Date ___________________
(Original Purchaser)
 
 
Reason: _______ok per DM/RB to refund the RNWT2I-5 service plan purchased on G135-001274 if coverage has not been used and form is received by 10/03/14.
 
Mail To: Warranties Department hhgregg, 4151 E. 96th Street, Indianapolis, IN  46240.
 
Revised: 01-21-10

We are VERY UNSATISFIED with there service department that we purchased through Warrantech of Bedford Texas. We purchased the extended warranty 3 appliances washer & Dryer front load and and a french door fridge all Samsung brand. They took an entire month to replace my front load washer was it was less than 1 year old and did replace it with a brand new one because they claim they could not find a service center for my area. We only live 17 miles outside of Baton Rouge that is not rural area!!
And now my only 2 year old Samsung fridge is displaying a code and the panel is frozen. They called said same story could not find anyone to service it in my area so was sending a new one and I would be notified,,,as of June 6, 2016 and have not heard anything. I called them and now after 3 weeks they are telling me that the same service repair people are waiting for me to call them and that I dont have to pay up front, but this was after I called them to check on it and after 3 weeks!! So first they say they cant find anyone to service and they are sending me a new and they would call me in 2 days to set up a delivery day and now after another week passed by on June 6, 2016, I call to check and they say they now found a place to service your fridge....sorry that no one called you to tell you this.....here is the number you can call to schedule it. I asked to speak to a supervisor and they gave me a team leader instead named Latijtra and a real supervisor has to call me within 24 hours.This started on May 21st 2016 and as of June 6, 2016 my fridge that I bought extended warranty with is still UNRESOLVED!!!

June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about the service...

plan.I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

June 3, 2016Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]
I have received your recent letter regarding [redacted] concerns about the...

emails.I apologize for any frustration. We have submitted her request to be removed from the list to the appropriate personnel. The address removal should take effect in the next 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

November 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her repair.We regret her continued disappointment. However, our representatives are unable to authorize returns or exchanges for products that are covered by Warrantech service plans. Due to the continuing issues, Warrantech has arranged a follow-up service call. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution]i can not except this, I have been without the appliances that I purchased from them for way to long. This has cost me more money trying to get HH Greg to honor their aggrearment. I understand that they are a big cooperate company that had absolutely no problem taking my hard earned money. But I can not just sweep this under the rug. I don't even understand what they are trying to cancel and refund. I purchased an extended warrenty so I would be covered if anything ever happened, not only did things happen but HH Greg has not been helpful nor have they been fair. They have sent me in circles, trying to get these issues fixed. I have been sat on the burner until they knew they could get out of making this right. I have taken a total of 13 days of work to allow them to send service to my home, only to not show up or call to cancel and tell me it will be another 2 weeks. They have even called and told me that they have all the parts ordered and will be able to fix the appliances. When they showed up they didn't have any of the right parts and told me they would need to order the right parts which would take another 2 weeks and then someone would call and schedule another service call. This happened right after I filed the compliant with The Revdex.com. I have given them so many opportunities to honor their agreements and policies. HH Greg has pushed me off so many times to make sure I'm past the allowed time to return. I have done everything I can to be patient and have tried to work with them but in the end this has cost me more time off work, unnecessary stress, and more money. I would like a fair resolution. I don't know what else to do, I have all the phone calls, emails, and notes of everyone I have spoken with and confirmation numbers. I know I have not been treated fairly as a consumer. Thank you again for your time. 
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s  product Issue. I regret that at this time we do not have any updated information. The manufacturer denied the claim along with our local store. Due to the nature of the damage to a product that was installed we are unable to provide a return or exchange. We appreciate having the opportunity to answer the complaint. Sincerely,                                         ...⇄ Z.A. N[redacted] Executive Desk

January 9, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]...

[redacted] concerns about the dishwasher.I apologize for any inconvenience he experienced. However, we are unable to offer authorize a refund. As indicated on the back of our invoices, the return period is 30 days.We were unable to locate a record of the purchase to which he referred. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We appreciate having the opportunity to respond to Mr. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the order.I...

apologize for any frustration Ms. [redacted] experienced. Due to privacy issues, we are unable to provide her with the information she requested. If she files a police report, our personnel will cooperate with law enforcement. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her rebate.Our records indicate that her order qualified for one delivery rebate. If she has not received it, the rebate processing company can be reached at (800) 318-7972. We are unable to offer any further refunds or price adjustments. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I, [redacted], case #[redacted] have not received correspondence from h.h. Gregg appliance Inc. May 29, 2015.
Regards,
[redacted]

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about her purchase.We regret her continued disappointment. As previously stated, we are unable to provide any further refund. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize...

for any inconvenience she may have experienced. We regret that we are unable to honor her request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. Our records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I purchased a refrigerator on December 10,2016. The delivery date was scheduled for December 19,2016. The day before the delivery I received my confirmation call and was given a window of time for delivery the next day. When the delivery day came, half way during the window of time I was told to be home, I was called an informed that the refrigerator was not put on the delivery truck from the warehouse and I would have to wait until December 26,2016. Now it's December 26,2016 and again, during the delivery time, I'm called and told the same "story" about the refrigerator not being put on the delivery truck. Then the person tried to tell me that they didn't tell me the same thing last week. I called their customer service and the rep told me they didn't even have the refrigerator I purchased in stock right now...but it should be here by Thursday December 29,2016. Forgive me if I don't believe that. This company will lie to you, hang up on you and act as though they are filing a complaint for you through customer service yet never ask for my name, invoice number or any detailed information. I have never written a negative review in my life, never. But this is beyond bad service.

Revdex.com:
I contacted Sharp and they told me that it was up to hh greg to fix the television. I called hh gregg and told them what Sharp had said. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
Thanks a lot for taking my concern to HHGregg office.At first, I didn't get any kind of help/ support from the 2501 Wabash Store Manager or from the Customer care support. They were really unprofessional to me.Later I had sent a mail to "[email protected]" explaining about the incident happened to me. The Jessica, Executive Assistant HHgregg replied me and apologized on behalf of hhgregg and addressed my issue.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Regards,
[redacted]

November 16, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about his giftcard. I apologize for any frustration Mr. [redacted] has experienced.   After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $50.00. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

October 20, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted]       Dear Ms. [redacted]:We have received your letter regarding [redacted]’...

concern about his credit card account.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we do not have any access to the credit card information due to security purpose. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team