HH Gregg Appliances

October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the sales tax.I apologize for any inconvenience [redacted] experienced. Our records indicate that a refund of the...

sales tax was processed on 10/15.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize...

for any inconvenience she may have experienced. We regret that we are unable to honor her request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. Our records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 6, 2016RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted] experienced. Our records indicate that the order was canceled and a...

refund was processed. He should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about her purchase.We regret her continued disappointment. As previously stated, we are unable to provide any further refund. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Revdex.com:
Thanks a lot for taking my concern to HHGregg office.At first, I didn't get any kind of help/ support from the 2501 Wabash Store Manager or from the Customer care support. They were really unprofessional to me.Later I had sent a mail to "[email protected]" explaining about the incident happened to me. The Jessica, Executive Assistant HHgregg replied me and apologized on behalf of hhgregg and addressed my issue.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am willing to submit all the required proof of purchase. As I stated this was not my fault, after spending close to $6,000.00 the least they could do is offer some assistance to loyal customer who planned to do future purchases. I do feel I have a case that I do not wish to get my lawyier involved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about the tablet.
 
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. As indicated on the back of our invoices, the return period is 30 days from the date of purchase. 
 
According to our records, the tablet should still be covered by the one-year manufacturer’s warranty. For further assistance with service, we recommend that she contact Samsung at (800) 726-7864.
 
The service plan she purchased with the tablet covers the repair of defects and replacement in the event the service plan administrator determines that the tablet cannot be repaired due to a covered defect. If Ms. [redacted] would like to request a cancellation of the coverage for a possible prorated refund, our store personnel should be able to assist her.
 
We appreciate having the opportunity to answer Ms. [redacted]’ complaint. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution]i can not except this, I have been without the appliances that I purchased from them for way to long. This has cost me more money trying to get HH Greg to honor their aggrearment. I understand that they are a big cooperate company that had absolutely no problem taking my hard earned money. But I can not just sweep this under the rug. I don't even understand what they are trying to cancel and refund. I purchased an extended warrenty so I would be covered if anything ever happened, not only did things happen but HH Greg has not been helpful nor have they been fair. They have sent me in circles, trying to get these issues fixed. I have been sat on the burner until they knew they could get out of making this right. I have taken a total of 13 days of work to allow them to send service to my home, only to not show up or call to cancel and tell me it will be another 2 weeks. They have even called and told me that they have all the parts ordered and will be able to fix the appliances. When they showed up they didn't have any of the right parts and told me they would need to order the right parts which would take another 2 weeks and then someone would call and schedule another service call. This happened right after I filed the compliant with The Revdex.com. I have given them so many opportunities to honor their agreements and policies. HH Greg has pushed me off so many times to make sure I'm past the allowed time to return. I have done everything I can to be patient and have tried to work with them but in the end this has cost me more time off work, unnecessary stress, and more money. I would like a fair resolution. I don't know what else to do, I have all the phone calls, emails, and notes of everyone I have spoken with and confirmation numbers. I know I have not been treated fairly as a consumer. Thank you again for your time. 
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s  product Issue. I regret that at this time we do not have any updated information. The manufacturer denied the claim along with our local store. Due to the nature of the damage to a product that was installed we are unable to provide a return or exchange. We appreciate having the opportunity to answer the complaint. Sincerely,                                         ...⇄ Z.A. N[redacted] Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I, [redacted], case #[redacted] have not received correspondence from h.h. Gregg appliance Inc. May 29, 2015.
Regards,
[redacted]

Revdex.com:
I contacted Sharp and they told me that it was up to hh greg to fix the television. I called hh gregg and told them what Sharp had said. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

November 16, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about his giftcard. I apologize for any frustration Mr. [redacted] has experienced.   After review, in good faith we are sending Mr. [redacted] a new giftcard valued at $50.00. We ask that Mr. [redacted] allow 1-2 weeks to receive the card via USPS mail.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

I purchased a refrigerator on December 10,2016. The delivery date was scheduled for December 19,2016. The day before the delivery I received my confirmation call and was given a window of time for delivery the next day. When the delivery day came, half way during the window of time I was told to be home, I was called an informed that the refrigerator was not put on the delivery truck from the warehouse and I would have to wait until December 26,2016. Now it's December 26,2016 and again, during the delivery time, I'm called and told the same "story" about the refrigerator not being put on the delivery truck. Then the person tried to tell me that they didn't tell me the same thing last week. I called their customer service and the rep told me they didn't even have the refrigerator I purchased in stock right now...but it should be here by Thursday December 29,2016. Forgive me if I don't believe that. This company will lie to you, hang up on you and act as though they are filing a complaint for you through customer service yet never ask for my name, invoice number or any detailed information. I have never written a negative review in my life, never. But this is beyond bad service.

I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate...

having the opportunity to answer the complaint. Sincerely,
Ryan [redacted]
Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no resolution provided. The company took no accountability for their failures.  Instead, they apologized for "my frustration", but no apologize for the company's actions (or lack of) that engendered the "frustration".   Nor did they provide or identify a remediation for the inaccurate and fraudulent information provided on their website. HH Greggs continues to exhibit poor customer service and proves that they do not value the customer.
Regards,
[redacted]

March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the...

range.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange. It is my understanding that the range was delivered in good condition. If he has not yet done so, Mr. [redacted] may want to schedule a service call to determine whether the issue was caused by a manufacturer defect or physical damage. Whirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

March 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]I have received your letter regarding [redacted] concerns about the store...

credit.I apologize for any inconvenience [redacted] experienced. The service plan covers the product only. It does not cover delivery or sales tax and cannot be transferred to a replacement product. As indicated in the Terms and Conditions for the service plan, once a store credit for the replacement is authorized, the coverage is deemed fulfilled.Our Vendor Relations department reinstated the expired store credit on invoice 0031-030076. The credit expires in 30 days, after which time, we will no longer be able to offer store credit for the replacement of the washer. For further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 6, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns about his...

refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Given the length of time that has passed since the date of purchase, we are unable to authorize a return. As indicated on our invoices, the return period is 30 days from the date of purchase. Most appliances come with a one-year parts and labor manufacturer’s warranty. If he needs assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb