HH Gregg Appliances

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about the tablet.
 
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. As indicated on the back of our invoices, the return period is 30 days from the date of purchase. 
 
According to our records, the tablet should still be covered by the one-year manufacturer’s warranty. For further assistance with service, we recommend that she contact Samsung at (800) 726-7864.
 
The service plan she purchased with the tablet covers the repair of defects and replacement in the event the service plan administrator determines that the tablet cannot be repaired due to a covered defect. If Ms. [redacted] would like to request a cancellation of the coverage for a possible prorated refund, our store personnel should be able to assist her.
 
We appreciate having the opportunity to answer Ms. [redacted]’ complaint. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms. [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the...

range.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange. It is my understanding that the range was delivered in good condition. If he has not yet done so, Mr. [redacted] may want to schedule a service call to determine whether the issue was caused by a manufacturer defect or physical damage. Whirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 21, 2015RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the sales tax.I apologize for any inconvenience [redacted] experienced. Our records indicate that a refund of the...

sales tax was processed on 10/15.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations

January 6, 2016RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the order.I apologize for any inconvenience [redacted] experienced. Our records indicate that the order was canceled and a...

refund was processed. He should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

watch.I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to honor her request. As indicated on our invoices, the return period is 30 days from the date of purchase. We do not sell products that are not authentic.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

July 22, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his...

computer and the service plan.I apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to honor his request. Computer service plans sold in our stores do not include an in-home service coverage enhancement. It is our understanding that Warrantech attempted to send him a shipping label. If he has not yet received it, we recommend that he contact Warrantech and proceed with the service process.We appreciate having the opportunity to answer Mr. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate...

having the opportunity to answer the complaint. Sincerely,
Ryan [redacted]
Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no resolution provided. The company took no accountability for their failures.  Instead, they apologized for "my frustration", but no apologize for the company's actions (or lack of) that engendered the "frustration".   Nor did they provide or identify a remediation for the inaccurate and fraudulent information provided on their website. HH Greggs continues to exhibit poor customer service and proves that they do not value the customer.
Regards,
[redacted]

August 2, 2016   [redacted] Revdex.com, Inc. 151 N Delaware St #2020 Indianapolis, IN 46204   RE : [redacted] (# [redacted])   Dear Ms. [redacted]:   We have received your letter regarding [redacted]' concerns regarding her air conditioner.   We apologize for any inconvenience Ms. [redacted] encountered. We regret to inform that we are unable to return the unit due to the fact that it has been over 30 days. However, the product has a one-year manufacturer warranty. Haier can be reached at (877) 337-3639 if she needs assistance with service.   We appreciate the opportunity to address the complaint     Sincerely,     Stephanie Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I...

apologize for any frustration Ms. [redacted] experienced. However, we are unable to authorize a return or an exchange. The service plan she purchased is administered through [redacted]. As indicated in the What is Not Covered section of the Terms and Conditions, issues with liners and rust are not covered. We regret any misunderstanding. If she has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Thank you for responding back to me. Yes I have a warranty and have had one since date of purchase. The current one is with frigidaire. The original one was with hhgregg.

March 6, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns about his...

refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Given the length of time that has passed since the date of purchase, we are unable to authorize a return. As indicated on our invoices, the return period is 30 days from the date of purchase. Most appliances come with a one-year parts and labor manufacturer’s warranty. If he needs assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

September 18, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted]...

(# [redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about her vacuum.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a return was processed. She should receive the refund in the next 10-15 days if she has not received it already.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
James T. M[redacted]
Director, Service Operations
JTM/rlb

size="3">[redacted]I have received your letter regarding [redacted] concerns about his chair.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.
Our records indicate that he purchased a service plan that is administered through Warrantech. It is our understanding that they need to know which of the two chairs purchased on the invoice is covered.
A representative from our corporate office attempted to contact Mr. [redacted] If he still needs assistance, we request that he contact Deb [redacted] at ([redacted].
We appreciate having the opportunity to answer Mr. [redacted] complaint.
Sincerely,
James [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her refrigerator.
I apologize for any inconvenience Ms. [redacted] experienced. According to our records, she purchased an RFWT3I-5 service plan, which is administered through Warrantech. Our representative contacted the service plan administrator and was informed there were some issues due to the fact that multiple servicers were scheduled to evaluate the refrigerator.
It is our understanding that A&E Factory Service is scheduled to install parts. If she has any questions, we recommend that she contact Warrantech at (877) [redacted].
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

Dear Ms. [redacted]:
New Roman", serif; letter-spacing: -0.15pt;">  I have received your letter regarding [redacted]’s concern about the order refund. I apologize for any frustration Ms. [redacted] has experienced.   After review, on 12/6/16, the order was refunded under confirmation invoice [redacted]. We ask that Ms. [redacted] allow 3-5 business days for the funds to post.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

March 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her sectional.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or an exchange.It is my understanding that parts are on order and a representative should contact her to schedule service once they arrive. If Ms. [redacted] had any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb