HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

May 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.I...

apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse her for up to $100 toward the cost of a replacement range door. If she would like to take advantage of this offer, we request that she submit a copy of the receipt for the range door to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

March 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her sectional.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or an exchange.It is my understanding that parts are on order and a representative should contact her to schedule service once they arrive. If Ms. [redacted] had any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the range.I...

apologize for any frustration Ms. [redacted] experienced. However, we are unable to authorize a return or an exchange. The service plan she purchased is administered through [redacted]. As indicated in the What is Not Covered section of the Terms and Conditions, issues with liners and rust are not covered. We regret any misunderstanding. If she has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have a question regarding the response about the refund. The order was placed under my husband's name and credit card. Does the company have the proper information to provide the refund?
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have told the company I do not want a refund. I want an exchange. I was never offered the service of them delivering the television to my house. Also, how was I suppose to know the TV was damaged before leaving the store. Regards,[redacted]

June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize...

for any frustration Ms. [redacted] experienced. A representative contacted her and offered a price adjustment. She should receive a refund of $80 in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his account.We regret his continued disappointment. Our representatives do not have access to accounts or the authorization to make changes to RAC accounts. If he has any questions or he still needs assistance, RAC can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Terrible place! Waited 5 hours for delivery that was supposed to be a 3 hour window only to recieve a damaged dishwasher...waited an hour an a half to speak with someone about my damaged dishwasher and when I finally spoke with someone, they said an exchange would happen two days later but I never receive anything! I called and there was no record of it (after explaining my situation to 4 different people). Prior to all of this to schedule original delivery and exchange microwave for a range hood...spoke to 5 different people who all refused to help me. I was told my original salesperson would be the only person that could help. I asked for compensation and was denied. Excluded many frustrating details, but hope this deters people from wasting time and money on this place.

I'm a single mother of three children and ordered the only gift my oldest wanted for christmas (laptop) from their website on 12/16/14. I never received an email confirming shipment so I called their 800 number. No one was able to give me a straight answer as to why I was not inforned the item was not in stock and why I was able to add it to my cart and have the amount deducted from my bank account. Hold time each time I called was 15+ minutes and was hung up on as well when asking to speak with management. I was told the item shipped on 12/24/14 (christmas eve) when their site stated a guarantee delivery by christmas if ordered well after I placed my order. When I checked the tracking progress on 12/26/14. it still had not shipped! Needless, to say, my daughter did not have much to open on christmas...a box with a note promising a special laptop was on its way to her. Horrible, horrible, horrible!!!

November 15, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery...

issue.
We apologize for the inconvenience and frustration this may have caused Mr. [redacted]. Unfortunately we are not able to refund Mr. [redacted] the dispute amount.
-Delivery was at no cost
-Dryer was not installed due to Mr. [redacted] having gas line not capped (which is also visible in the pictures took by the delivery team)
-Old units were removed.
Mr. [redacted] did also sign off the delivery, indicating everything was fine, however we will issue Mr. [redacted] a $20.00 refund for the broken pipe.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

June 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his furniture.I...

apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we issued store credit for the replacement of the sofa and the loveseat. For further assistance, he can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her furniture.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that 2 chairs were exchanged due to defects.We are unable to offer a refund as she requested. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the table left the store premises, there is no way to determine how any damage may have occurred. We appreciate having the opportunity to answer Ms. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We...

apologize for any inconvenience and the delay Mr. [redacted] encountered. He will be receiving his gift card within 15 to 30 days. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’s concerns about the sofa.I apologize for any inconvenience Mr. [redacted] experienced. Given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange.Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 1, 2015RE: [redacted] Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his...

request.We contacted the rebate processing company and informed them of the error in the original rebate submission. They are issuing a replacement rebate card and sending it to Mr. [redacted]. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

range. I apologize for any inconvenience Ms. Bradshaw experienced. We regret that we are unable to honor her request for a refund. However, if a factory-authorized technician determines that the range is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 7, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to honor...

her request. Our records indicate that a store credit was authorized for the replacement of the refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations