HH Gregg Appliances

The Sales People at HH Gregg are very nice but the extended warranty plan is absolutely awful...terrible! DO NOT buy anything there! You cannot get them to come out. They tell you find a repair place and pay for it and submit a claim. I will never buy anything else from them again!! This has happened multiple times. Never buy anything from them!

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the order.
The refund was issued back to the original form of payment. The confirmation for the refund is
[redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Ryan M[redacted]
Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]7, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
  Why can't my money just be refunded? The t.v. Has now been worked on again. When it was returned it actually worked for an hour and fourth five minutes. Now it needs worked on again. This will be 7 repairs. I hope this kind of ridiculous and extremely poor customer service puts H.H. Gregg out of business!! It's what you deserve!
[redacted]

We have received your letter regarding [redacted] concern about the appliance repair.  I apologize for any frustration Mr. [redacted] has experienced.
After review, I regret we are unable to refund the cost of the dishwasher.  Per the service agreement, Warrentech is only obligated...

toreimburse for product replacement the cost of the product, minus the claims they've paid.  HH Gregg can only take what has been given by
Warrentech under their plan contract.
In regards to the service plan, as a good faith cost to HH Gregg, we are willing to refund the service plan in full.  Attached is a cancellation form
and we ask that it be sent with a copy of the letter.
We value our customers and appreciate the opportunity to answer the complaint.
Sincerely,
Z.A. N[redacted]
Executive Team

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that his refrigerator was delivered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I'm still waiting for the credit to be issued, which they said it can take up to 10 business days, so hopefully there will be no issues with that.
Regards,
[redacted]

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. R[redacted]:I have received your letter regarding [redacted]’ concerns about her order.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her sofa was delivered on 3/15. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I went in to the HH Gregg location located in Novblesville IN to shop for TVs. I was met with a sales associate who showed me a few TVs. I liked a Sony and the sales associate suggested that a floor model would be cheaper. When I inquired about the price, the manager give me 100 off the the brand new unopened box price with a 5 year warranty on the floor model since it was a floor model. I thought that it was fair deal since the TV was $100 cheaper and with a 5 year warranty. Told the sales associate and the manager that I need a day or two to think about it. A day later I was searching on their website and noticed that the same TV had dropped a $100 in price. So now I was thinking that the floor model will be cheaper by $100 since the brand new TV was the same price as a the floor model TV that they had offered me with a 5 yr warranty. When I went back in and asked what the price would be now on the floor model since the price on the new TV had dropped a $100. They decided that they would not offer me a 5 year warranty on the floor model after all. The manager didnt even have enough courtesy to come to me and apologize regarding not matching the same offer they had offered me a day before.
Is this how HH Gregg treats potential customer? Ive bough plenty of electronics from them but will refrain from shopping at any HH Gregg locations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the television.I am sorry for her continued disappointment. However, we are unable to offer a return or an exchange. In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

July 13, 2016
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[redacted]    
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
 
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted]s refrigerator purchase.
 
I apologize for any inconvenience Ms. [redacted] experienced. We are delivering Ms. [redacted] a replacement unit at no extra cost. The store manager will contact Ms. [redacted] to schedule a delivery date.
 
We appreciate having the opportunity to answer the complaint.
 
Sincerely,
 
 
Whitney E[redacted]
Executive Team

June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her...

refrigerator.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan administrator and was informed that they authorized a replacement. A representative should contact [redacted] within the next few business days. If [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. The rebate company has confirmed they sent the rebate.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I purchased a home a year ago from a deceased person who had purchased a transferrable 5 year warranty on 3 appliances they had purchased from HHGREGG in Bradenton FL. I have the original receipt, and called the warranty number to have service on my LG refrigerator. After 1 45 minute conversation, and another hour long call, most of which I was on hold, I was told that I have to produce a death certificate in order for them to transfer the ownership to my name. I would have no idea where to get one, and have a freezer full of thawing food, and they say they can't help me until they receive the copy of the death certificate at their data entry facility in Texas.
How long do I think all this would take? I believe that if they keep you on hold long enough, you will give up and have the appliance repaired at your own expense. Too bad for the person who spent $300.00 on the extended warranty on the refrigerator alone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It's clear hhgregg does not care about the customer experience. You didn't request a picture or anything to observe the type of damage, yet your have the audacity to imply I could have damaged the stool. All that aside, the disconnected seat top could have been easily reattached with screws. But the torn seat, picture attached, I guess I could have sat in it and torn the leather perfectly from the buttons, in addition, dent the button??? I think not, this is manufacturing/poor craftsmanship. Something you have not addressed. These stool are of very poor quality. hhgregg does not stand behind the products they sell because it appears you're well aware of that you're furnishing the consumers with sub par products. I still am seeking consideration for a refund of all 3 stools due to the poor quality and the one that was received damaged. There was not a review on your website to attest to the quality. I wrote an unfavorable one and it is still not being displayed. I'm sure someone had the same experience and you'll have done the same thing in not displaying the poor review to bate unsuspecting customers in. 
Please note....I've been trying to submit my response and keep getting an error saying the page is temporarily down or has move. I'm trying to send without the pictures attached. If this make is to you. please provide me an alternative option to send the jpg. that may be contributing to the error. Thanks
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

January 5, 2016[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the...

refund.I apologize for any inconvenience [redacted] experienced. Our records indicate that the refund was processed. He should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  I was able to come to an agreement with Mr Hagan to settle the situation.  While I preferred to not have the issue in the beginning compensation was given to cover the loss.  
Regards,
[redacted]