HH Gregg Appliances

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have told the company I do not want a refund. I want an exchange. I was never offered the service of them delivering the television to my house. Also, how was I suppose to know the TV was damaged before leaving the store. Regards,[redacted]

October 1, 2015RE: [redacted] Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his...

request.We contacted the rebate processing company and informed them of the error in the original rebate submission. They are issuing a replacement rebate card and sending it to Mr. [redacted]. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It's clear hhgregg does not care about the customer experience. You didn't request a picture or anything to observe the type of damage, yet your have the audacity to imply I could have damaged the stool. All that aside, the disconnected seat top could have been easily reattached with screws. But the torn seat, picture attached, I guess I could have sat in it and torn the leather perfectly from the buttons, in addition, dent the button??? I think not, this is manufacturing/poor craftsmanship. Something you have not addressed. These stool are of very poor quality. hhgregg does not stand behind the products they sell because it appears you're well aware of that you're furnishing the consumers with sub par products. I still am seeking consideration for a refund of all 3 stools due to the poor quality and the one that was received damaged. There was not a review on your website to attest to the quality. I wrote an unfavorable one and it is still not being displayed. I'm sure someone had the same experience and you'll have done the same thing in not displaying the poor review to bate unsuspecting customers in. 
Please note....I've been trying to submit my response and keep getting an error saying the page is temporarily down or has move. I'm trying to send without the pictures attached. If this make is to you. please provide me an alternative option to send the jpg. that may be contributing to the error. Thanks
 
Regards,
[redacted]

September 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his rebate. We...

apologize for any inconvenience and the delay Mr. [redacted] encountered. He will be receiving his gift card within 15 to 30 days. Mr. [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. A list of services that are offered for each type of appliance is available on our website.
For dishwashers, the basic delivery service includes drop-off, move the old unit within the home, and haul away old unit on a one-for-one basis. The minimum charge for the installation of a replacement dishwasher is $149.99. I am sorry for any misunderstanding. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the television.I am sorry for her continued disappointment. However, we are unable to offer a return or an exchange. In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about the order.
The refund was issued back to the original form of payment. The confirmation for the refund is
[redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Ryan M[redacted]
Executive Desk

June 22, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the charge on her...

account.I apologize for any misunderstanding. According to our records, no service plan was listed on the purchase invoice. Ms. [redacted] may be referring to a charge that was being applied to her account by RAC. We regret that our representatives do not have access to accounts or the authorization to make changes. If she has any questions about her payments or the agreement, RAC can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

range. I apologize for any inconvenience Ms. Bradshaw experienced. We regret that we are unable to honor her request for a refund. However, if a factory-authorized technician determines that the range is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize...

for any frustration Ms. [redacted] experienced. A representative contacted her and offered a price adjustment. She should receive a refund of $80 in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his account.We regret his continued disappointment. Our representatives do not have access to accounts or the authorization to make changes to RAC accounts. If he has any questions or he still needs assistance, RAC can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  I was able to come to an agreement with Mr Hagan to settle the situation.  While I preferred to not have the issue in the beginning compensation was given to cover the loss.  
Regards,
[redacted]

September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. The rebate company has confirmed they sent the rebate.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I went in to the HH Gregg location located in Novblesville IN to shop for TVs. I was met with a sales associate who showed me a few TVs. I liked a Sony and the sales associate suggested that a floor model would be cheaper. When I inquired about the price, the manager give me 100 off the the brand new unopened box price with a 5 year warranty on the floor model since it was a floor model. I thought that it was fair deal since the TV was $100 cheaper and with a 5 year warranty. Told the sales associate and the manager that I need a day or two to think about it. A day later I was searching on their website and noticed that the same TV had dropped a $100 in price. So now I was thinking that the floor model will be cheaper by $100 since the brand new TV was the same price as a the floor model TV that they had offered me with a 5 yr warranty. When I went back in and asked what the price would be now on the floor model since the price on the new TV had dropped a $100. They decided that they would not offer me a 5 year warranty on the floor model after all. The manager didnt even have enough courtesy to come to me and apologize regarding not matching the same offer they had offered me a day before.
Is this how HH Gregg treats potential customer? Ive bough plenty of electronics from them but will refrain from shopping at any HH Gregg locations.

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that his refrigerator was delivered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

June 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his furniture.I...

apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we issued store credit for the replacement of the sofa and the loveseat. For further assistance, he can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. R[redacted]:I have received your letter regarding [redacted]’ concerns about her order.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her sofa was delivered on 3/15. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 7, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to honor...

her request. Our records indicate that a store credit was authorized for the replacement of the refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations