Hisense USA Corp.

Brought a 55 inch Hisense tv Six month ago and the tv stop working I called the customer service representative they keep giving me the run-around the was supposed to come and repair the tv I waited all day no one called or emailed to say they was not coming When I try calling the phone keep cutting off I will not advice anybody to buy that brand of tv and the customer service is horrible .Please keep your money it's best for you to throw it in the dumpster because that were the tv will end up anyway so the my advice keep your money buyer beware don't buy I give one star wish I can give zero

Purchase three dehumidifier one for a Xmas giftThe two we have have not performed at allOne we have in our camper in Franklin,nc which we have visited the camper approximately days since purchaseBoth units operate when activated but do not take any moisture from the airI have a Frigidaire dehumidifier approximately twenty feet from the nonsense unit and have the pint container full on an overnight operation as we live in a lake in Lexington,scMy wife is currently on an allergy shot regimen because of constant headachesContacted nonsense numerous times and were told we would be contacted but have never heard from themThey kept saying we need the sales receipt for warranty considerationsApparently they have had a problem with the quality issues with these units Product_Or_Service: Dehumidifier

I've only had my inch Hisense TV for less than months..I called customer service almost a week ago..the technician on hand couldn't fix the problem..My tv turns off and on by itself.It won't work anymore Product_Or_Service: Hisense 43" Smart Tv

A Hisense dehumidifier I bought from Lowes had a month WarrantyIt quit working approx in months.Hisense stated they could do nothing for me except to take it to a repair shop, guess what they don't have any repair shops they can recommend and they don't have any or know of anyThey did not offer to pro rate the warranty or offer a discount on another Hisense dehumidifier Product_Or_Service: Dehumidifier

Unable to get company to pickup 60" tv for warranty repair, or issue letter for refund Product purchased in July of 2016, panel broke and tv became pixelated on or about November Called for warranty repair, tv has not been picked up for repair after scheduled times to be picked up by HisenseEvery phone call I am told I will receive a phone call back with a "Final Decision" within hours or within hoursNever receive said phone call, I call them and am basically told the same thing by a different person and the whole process starts overI have requested an authorization letter to allow Best Buy (Business of Purchase) to refund purchase price to exchange product for a functional oneCompany refuses to provide answers or solve problem other than saying they will call me back later, and then they never do

Called 5/about issue with TV no longer having sound, picture, or staying onSpoke with Hisense for minutes to get the issue resolved They said they would have a tv repair technician come to my home and fix the TV 5/I called back and spent minutes on the phone since I had not received a call from a technician to find out they needed a physical address, however my phone number was correct, but they didn't call me in those days to get the information they needed 5/ the technician came out and said the TV was beyond their scope of repair, therefore I called Hisense and they advised me to send the unit in get fixed to the GA location 6/spent $on packing material to ship the TV via UPS to GA location 6/called to get a status on the TV to find out it was a panel issue that was replaced 6/TV was received back to my home 6/family left on vacation and left TV in box it was received 7/family returned from vacation and hooked tv up, now for the internet n

Warranty issues My Brand new 65" TV that I bought a little over days ago brokeI've contacted the manufacturer that supposedly offers this great year warranty for this specific modelThey confirmed there is a problem with the TV after inspecting the photos that I've took and requested that I ship the tv back to themFirst of all, I don't think it's reasonable to ship a inch TV they should just send a technician to do it onside, especially it will take few days for them to receive it, then few days to fix and then again few days for me to get it backI already lost almost weeks with all the emails and phonecalls back and forth with their service departmentSecond, I don't have the box to ship such large tv in and they would not provide me with oneAt this point I think they should either send me a brand new TV and I will return this one back to them in the box that it will arrive in or at least send a technician to service it at my home

Purchased Hisense 55H7G May Registered product for the year warranty The TV went out and Hisense refuses to honor the year warranty Purchased Hisense 55H7G May Registered product for the year warranty The TV went out and Hisense refuses to honor the year warranty Model: 55H7G Purchase Date: 05-01- Purchased from [redacted] Hisense has now removed any reference of this model from their website, so they do not have to honor the warranty and will not provide extended warranty service they advertised back in I did register the product in May of It went out last year with another issue and they fixed the problem Ticket HXXXXXX Closed New Ticket: H HXXXXXX In they shorten the warranty period and want me to stick with the new policy unless I can provide proof in writing of the policy Since they have removed all reference to this model I cannot show them in writing

was told that TV was covered and then told minutes later that it was damaged I purchase a Hisense 4k TV about a little over a year ago They show 11/and my records show 2/ About days ago the picture went out I called customer service and was told that it had a year warranty and that it would be fixed or replaced as long as the screen was not damaged We received a FedEx shipper box and made sure that it was properly packed ( we inspected the TV prior to packing it just to make sure that there were no scratches on the screen and there were none) and took it to the FedEx office to be shipped I want to also note that the TV has been hanging on the wall in the living room since it was purchased and there would be no way it could be scratched I received a call at 7:pm on August 9, from customer service stating that they would be replacing the TV I then received another phone call at 7:pm (minutes later) stating that the TV would not be replaced becau

We had recently purchased a Hisense television that we had shipped to another one of our addresses in their manufacturer's boxThe item was shipped in this box simply because the BMC sticker they have stamped on the box states "this double wall box meets all construction requirements of applicable freight classification" HOWEVER, the item was damaged in shipping and upon filing the claim with UPS (an applicable and well know freight company) the damage claim was denied solely because IN ACTUALITY "The new, double-wall, corrugated shipping container with less than a 200-lbs-per-square-inch burst strength was not sufficient to protect the merchandise" I immediately contacted Hisense and let them know that due to their misleading information listed on their box our company is now out of a television and $We were only asking that this company take responsibility in some way, considering the claim was ONLY denied because of THEIR misleading BMC stickerWe would have appreciated assistance in anyway whether it had been a refund, replacement, or we would have even settled for a repairThey provided me with incident number [redacted] , but they refused to assist or help in anywayI advised their customer service team that this was unacceptable and let them know that this issue needed to be escalatedI was told the case was being escalated several times, but it seems they were only circling me around for months (since September to be exact) to the same team and departmentI do not believe they even have an escalation teamI had spoken with a manager there and it had slipped out from this manager that they had actually stopped shipping items via UPS because of this same issueSo with Hisense OBVIOUSLY KNOWING this, why try and cut corners and not just update the information that they are continuing to list on their boxes??? Not only thatbut why not try to help out their customers once the issue is brought to their attention?? All of this information was not only verbally brought to their attention, but all of the supporting documentation was sent over to them and they still refused to assist or help in anywayThis is the ABSOLUTE WORST television company with the ABSOLUTE WORST customer service

Bought a 51" Hisense TVThe tv started blinking on and offContacted the store where it was purchasedThey told me contact Hisense directlyHisense then gave me a case # ( [redacted] ) and told me Pro tv would send a tech to fix itThe tech came and replaced circuit boards which did not fix the problemHe said he would be in touchWhen I called a week later they told me Hisense had dropped the caseI then called Hisense backAfter being on hold twice for a long period, the representative told me I would have to send it back to them and it would have to be packaged professionally by ups or they would not be able to take it backI then asked why do I have to pay for the packaging and shipping when I put my money and faith in their product when I bought it and was told they would be happy to take care of it completelyAfter half an hour on hold, the rep told me they would send me a shipping label but I would have to go somewhere to print it off computer and then have it packaged a

Hisense [redacted] **" Class 2160p 4K Ultra HD Smart LED TV purchased on July 6, from Best BuyIn September responded to onscreen prompt to update firmwareUpdate completed and now there is a loud beeping sound when the channel changes9/22/Service Order Case # assigned and a initial email acknowledgement received stating ? We are sorry to hear that you have been having problems with your Hisense equipmentWe will work diligently until we have resolved your issueThe case number for your incident is ***-- Please feel free to track the progress of the repair at any time using the link belowINCIDENT STATUS REPAIR HISTORY Event Date Work Order Created 09/22/Service Order Created 09/22/Status Changed to Void - Do Not Bill10/05/I called Customer Service for explanation of the VOID statusI was told multiple times that it simply meant it was beyond their ability to resolve it over the phone and the issue was elevated up to R&D for resolution"Someone" will cal

I was given a inch Hisense Roku TV as a giftOn November 2, I took the tv out of the box and connected it to my cable serviceWhen the tv came on, there were stripes and color blogs on the left side of the tvThe entire picture was not shown on the screenI called Hisense and explain the problem with themI gave them the model# which is 32H4C and the serial number which is [redacted] The representative told me that the model and serial number were coming up as a inch tvShe then transferred me to the Roku departmentI was never connected with this departmentSo, my only resort was to contact the company because they were not interested in help me by sending me a workable tv In order to satisfy my claim, I want a new tvI will send the defected tv back to the company in its original box with all of the original paper work that came with Product_Or_Service: Hisense Roku 32" Televison Order_Number: na Account_Number: na

Two months after purchasing a Hisense dehumidifier the handle on the water reservoir broke off In talking with the service department they say they have neither a handle or a reservoir in stock to replace Product_Or_Service: Hisense Dehumidifier Model Order_Number: [redacted] invoice

Hisense lcd tv black screen I bought a hisense tv about months ago was watching tv and the screen went black but it still has soundI paid $for this flat screen led lcd inch tv.model # [redacted]

My TV needed some minor repairs and sent it for repairThey said they are sending replacement TVThey sent me a lower model TV without notifying me I bought this Hseries Hisense tv a year or so agoIt developed some issues with the screen and I sent it for repairAfter few days I get a call saying the TV was damaged and they will send me a replacement TVAfter few days when I called they said they have shipped the replacement TV without any detailsThe TV arrived today, and this TV is a lower model Hseries TVWhen I contacted customer service and told them that this is not my TV, they tried to explain that this TV is comparable model to mineI showed my friend the same TV series we had watched together, it was clear that the models are not comparable by any leagueIf you look into the their website, it describes the two models distinct and publicise it differentMy biggest issues is if both the model are comparable why dont they replace mineAdditionally, the new model

Purchased TV on 4/14/with a yr service plan TV was looked at twice while at my house by a 3rd party vendor/repair company I was then told to send TV to Hisense USA for repair I was told to drop off at nearest UPS TV was shipped from UPS in Houston and it arrived damaged at the Hisense warehouse I was not in charge of packing the TV at any point during the transaction I have given Hisense USA all the documentation I have UPS handed me a one page letter size document that is a "Process A Drop Off Package/Shipment" Product_Or_Service: Hisense TV Order_Number: [redacted] Account_Number: yr Service Plan

Hisense will not schedule a technicianGive a fake email address and unanswered phone number My sharp branded Tv, Model number [redacted] , serial number [redacted] stopped accepting commands from the remoteThe remote is verified as working via another TV Originally the warranty line said it was the verified working remoteAfter a big todo, they accepted that it was the TV and would schedule a technicianproblem is they keep giving me bold faced lies about the technician date of serviceEvery person changes the BS date, but agrees that an actual technician is not really assigned to my caseThey gave me a number to call to get a date confirmed, but that company (ITI) does not answer their phoneThey have me an email address that is complete BS and caused an immediate return of my emailBasically Hisense is playing a long drawn out game of screw you

I purchased a 50" Hisense television that stopped working within months of purchaseDamage Claims dept has not honored warranty or made contact Hisense TV Model 50H5G Purchase price $Visa Date of purchase 5/3/ Problem date January 1st, I purchased a 50" Hisense television that stopped working within months of purchase - no displayThey sent two different techs, who both complained of receiving the incorrect part from HisenseThen Hisense told me to ship the TV backI shipped the TV back 12/28/They shipped it back a few weeks later - the screen now comes on, but there is no menu, just a distorted pattern that their CSR had me take a picture of and send them via emailTheir Damage/Claims dept has not honored the warranty or contacted me, despite repeated assurances from multiple Hisense CSRS that I would get a call within business days (this first assurance was made 1/15/2016, and repeatedly thereafter)They have opened case #but not one CSR I

I have multiple Hisense televisionsOne particular television updated and remove Pandora and Vidu icons, I called, Hisense about this and after a few weeks of getting the run-a-round with email that never showed, the company finally sent me an USB drive to updated the television and restore Pandora and Vudu(the main reason I chose this brand) The update did restore both Pandora and Vudu however completely destroyed the software of the television and the picture has a rainbow color defect! So far after multiple phone calls to the corporation they have not helped result my permanently damaged television which is under warrantyThe customer relations with this company is any positive review such as the Revdex.com as listed So far this company has not done any type of costumer service, I had to call them and so far have only a broken TV and reoccurring phone call conversations I have had to place with this company only to get nowhere!