Hisense USA Corp.

I purchased a Hisense Beverage Dispenser (Chill by Hisense) at HOME Depot on 11-8-2015.On March 3, I NOTIFIED *** @ 12:p.m.that said unit was not workingHe gave me case number *** and told me a represenitive would contact me about unitRepresenitive*** *** contacted me and looked at said unit and it was his determination the compressor went badHE INFORMED ME THAT I WOULD BE CONTACTED BY REPRESENITIVE OF HISENSEI waited until 3-7-and still no response so I contacted *** at DICKSON City Home Depot and was told I was to contact HISENSESpoke to *** @ HISENSE on 3-7-@ 2:p.mand gave him case number ***,he told me they were working on claimWaited until 3-10-@11:a.mand spoke to*** who also told me claim was being worked onOn 3-15-@ 4:p.m.spoke to *** because we received no email or call from HISENSEAgain on 3-20-spoke to *** @10:a.mwho told me to cut power cord,copy of receipt and serial tag

I was haven an issue with my inche tvI called in I wish I had the name of the person helping me she was so helpful answered any questions that I had

Company has intentionally lied and used stall tactics to avoid honoring their 4-year warranty to repair my 5-month old TV
TV: Hisense 4K TV 50H8C
Purchase Date: August
Date of Death: December
Initiation of product repair: 12/10/
Case #: ***
12/10/:Sent email reporting broken TV
12/12: Received request for video and additional informationAssigned Incident #***
-No further contact received from Hisense until I contacted them on 12/via phoneAccording to CSR The incident # Id previously been assigned was not showing any account data12/Was asked to resubmit all prior dataAssigned *** Incident #The paper work I received to send the TV in for repair stated "if the TV is damaged in transit, your warranty is void." When I went to the office of their required courier (UPS) I was informed by UPS that 50% of all TV's are damaged in transitThere was no declared value on the shipping label, which per UPS means that no one is liable if

During last year I received Lack-Luster service with this company when I had a tablet that broke that WAS NOT MY FAULT, I also have the recipe
OK SO about last year I fell IN LOVE with the Hisense brand and really adored them enough to upgrade from a Sero to a Sero and loved the 8! However about a month after I bought the sero the tablet started having problems ie could not connect to wireless so I just turned it off and tried turning it back on which did not work and it fails to turn on to this day, I have been fighting ever since to get a response to this company and to get a new tablet, However they do not come throughI could ignore this had there not been a MASSIVE PROBLEM with cunsumer service because when I tried contacting them, not only did it take FOREVER to get a responceTHEY MADE ME SHIP IT TO THE WRONG ADDRESSAt this point they are claiming UPS lost it because they could not find it when again THEY gave me the WRONG ADDRESS so I am stressing when I am on vac

was told that TV was covered and then told minutes later that it was damaged
I purchase a Hisense 4k TV about a little over a year ago They show 11/and my records show 2/ About days ago the picture went out I called customer service and was told that it had a year warranty and that it would be fixed or replaced as long as the screen was not damaged We received a FedEx shipper box and made sure that it was properly packed ( we inspected the TV prior to packing it just to make sure that there were no scratches on the screen and there were none) and took it to the FedEx office to be shipped I want to also note that the TV has been hanging on the wall in the living room since it was purchased and there would be no way it could be scratched I received a call at 7:pm on August 9, from customer service stating that they would be replacing the TV I then received another phone call at 7:pm (minutes later) stating that the TV would not be replaced becau

I purchased two Sharpe sound bars, they didn't work after many months of going back and forth with the customer service, they told me to send them back to them because they didn't work!
I sent them back at my expense 172.72! After a month passed and they have lied to me repeatedly ask for proof of purchase, I sent it to them times, the tracking numbers, I sent this times
They told me now that they are giving me a refund but not for the shipping they will not send me new sound bars so I spent $for no reason at all this is a scam!
Product_Or_Service: Sound bars

This is our first Smart T V and we are members of the baby boomers generationThat only means that we enter this generation at a great disadvantageOur generation started with learning on manual typewriters It was scary to try to program this television but with the help of your great customer service agent Latashia (I hope that's correct) I was able to follow her instructions easilyHer patience was well appreciated

We received our Sharp in tv on July 12, The tv worked for approximately minutes and quit workingI immediately called and did everything asked of us to started an exchangeWe had to wait a week for one to be located in the warehouse to sendFast forward to today August 6, and we receive our exchangeWe watched the delivery company unload the double boxed tv and when removed from the box the screen was completely shatteredWe took pictures of the screen and refused the exchangeI then call customer service while they re-box the tv and load onto their truckCustomer service requests additional picturesThe delivery men were nice enough to unload the tv again to acquire these picturesI email the pictures to Sharp and am told it will take to business hours to get a responseThey have to locate another tv and do the process againThe delivery company only delivers to my area on MondaysWe are looking at yet another weeks to receive another replacement

My family is recent recipients of a 55" Hisense television due to winning a raffleUpon receiving this prize, we noticed some issues when we went to install it; inside the box there was no power cord, we only had stand when the tv calls for and there was no remoteWe have contacted the manufacturer (Hisense) in regards to these issues, but haven't received any of the items that we require to operate the tvAs of Tuesday, September 2016, we have come across several other issues when trying to resolve our problem: Hisense told us we could to go to Walmart and exchange the item, but Walmart can't assist because we don't have a receipt of purchaseWe explained this to Hisense, but they keep talking about a day warranty, as this doesn't apply since we won the television in a raffleWe are requiring that Hisense replace our tv, since we have so many items missing from the original packagingIf there is any assistance you can provide, please let us know
Product_Or_Service: H

I purchased my TV from Best Buy on 1/20/On 2/14/18, I reached out to Hisense because of defect, since it was too late to go back to Best BuyOver the next few weeks, we exchanged emails until exhausting troubleshooting options, and they acknowledged they would need to repair the TV.The problem is that in order to have this done, I have to be within a TV for two weeksI have to send them my TV, and then after they are done with it, they send it back, and the process takes 7-business daysThat is unacceptable as I should not be the one inconvenienced by their defective productIt is ridiculous that they expect me to just not have a TV for two weeks just because their product does not work.This was already escalated to management, who advised that refunds are not in the warranty, so they took no further attempt at proper responsibility for their poor product
Product_Or_Service: TV
Order_Number: Incident HXXXXXX

I purchased a brand new roku TV made by Hisense at my local Walmart and they refuse repairs or sending tech to my home to fix under warranty policy
I bought a brand new Hisense roku tv at my local walmart and only had it for days My local channels will not come in even though I was assured they would There is an antenna adapter in back of tv and I bought a dollar brand new GE general electric antenna covering miles away and it would not even pick up ch Coastal TV here in rockland maine where I live so it is NOT the new antenna They kept me on the phone on Monday - for over hours to pm and again pm to pm making me push buttons "trouble shoot " issues going through different settings on the TV a supervisor named Val ( a woman ) was very rude and unhelpful and refused to send a technician out to my home even though I was assured there are some in Maine They just wanted me to suffer over the phone for hours My entire day of Monday March th was r

I just brought a new 60inch tv less then two weeks ago since day one the remote has a very bad response time approx second delayI had a online chat with customer service with a rep named joan she was extremely rudeShe told me there was no solution to a laging remote.so my question was what do I do return the tv for a new one? Her response was I never told you to return it thats your choice! I questioned that comment with what other option is there if you are the rep and you tell me theres no fix? Her next response was is there anything else I can help you with and ended the sessionHorrible customer serviceOn the better side I would buy a hisense tv any there units are price right and there pictures are incredible this is my second hisense tv

Defective TV, company not following up with customer as promised and is offering an unacceptable solution
I purchased a inch 4k tv from HisenseIt was defective out of the box with a dead pixel in the middle of the screenContacting support I was told it would fall under warrantyHowever they wanted me to ship it to GA for repair instead of having an on-site repair done the way almost any other warranty is done (see best buy, squaretrade etc..)
I contacted them back regarding this and explained my reservation about shipping a tv (I've seen many damaged in shipping) and was promised a call from a manager to discuss my concernThis never came
I contacted support again and was only told I'd get a manager call back within 24-hours as was previously promised
Shipping for repair is not acceptable given what often happens to tvs in shipping (I've worked in it and know UPS and FEDEX don't handle with care) and the miscommunication from Hisense is also unacceptable

copied from my FB post on HISENSE - they can read the private conversation for more details- over an hour typing Sadly they will not take responsibility even though my husband was recording himself and his game while playing - you canapost see the screen but his reaction to that the TV is doing somethingHe leans forward on video to see what is happening and it pops so they are saying he hit the screen - UH playing a game why lean forward Even sent the video to the guyVery nice guy on chat but sadly their job seems to be if there is any way to question what happened to not take care of the customerWILL NEVER BUY FROM THEM AGAIN unless this TV is replacedwasnapost even requesting a new one - just a replacement Definitely if you are thinking HISENSE products do more research and you will see a pattern of this poor customer serviceas far as standing behind their product - doesnapost matter that the guy was nice
Product_Or_Service: Hisense 50" Smart TV HSeries

Purchase three dehumidifier one for a Xmas giftThe two we have have not performed at allOne we have in our camper in Franklin,nc which we have visited the camper approximately days since purchaseBoth units operate when activated but do not take any moisture from the airI have a Frigidaire dehumidifier approximately twenty feet from the nonsense unit and have the pint container full on an overnight operation as we live in a lake in Lexington,scMy wife is currently on an allergy shot regimen because of constant headachesContacted nonsense numerous times and were told we would be contacted but have never heard from themThey kept saying we need the sales receipt for warranty considerationsApparently they have had a problem with the quality issues with these units
Product_Or_Service: Dehumidifier

My husband and I purchased a Hisense 50" TV November 22, at Walmart.com It worked fine until November when a message started flashing on the screen every once in a while that would affect the sound We first called Walmart in December and were told that we would need to contact the company directly since there was a two-year warranty on the TV We then contacted Hisense and were told that maybe a technician would need to come look at it and were told we would hear back from them in 1-days We never heard anything so we contacted them again January 9, and they assigned a case # and we were instructed how to factory reset it and were told we would be contacted in days We never heard back and called them again January I suggested emailing a picture of what was happening so they could see itI was told I would be contacted again in 2-days after email was receivedI emailed them that night and received an email that it was receivedNever heard back from th

I purchased the Sharp (Hisense) Tv LC-55N6000U with the expectation and under the premise that it is an "HDR" enabled televisionUnfortunately it is advertisement and the tv in no capacity is HDR enabledWhenever I try to play HDR enabled games or shows it says that my television does not support HDRI bought the television from a third party vendor however the HDR enabled advertising is universally on the Hisense website as well as all third party vendorsThis television is not HDR enabled!

I have called the Hisense customer service number and was told to send pictures of my damaged television due to a faulty stand The television had always been put on a wall but then it was just recently changed and put on the stand While watching tv, the stand broke and caused the television to fall and break I then called Hisense customer service and gave them my case number and was put on hold and asked if I sent in pictures of the damage and told her yes Then I was put on hold again and she stated they didn't have themThen she put me on hold yet again and came back and told me she found them and that she would have to escalate the case, which I was told was already done So I called the next day and gave my case number and put on hold several times and asked again about pictures only to be told he would escalate the case and also gave me a new case number I don't quite understand what the problem is The stand for the television was defective and broke which caused the

I bought a hisense television years agoI loved it it was greatrecently my remote has been acting upit started getting really hot and the tv was not responding to itI called to replace the remote because the ones in the store are not working I tried at least the tv and remote has now been discontinued because it was a special modeland they can not replace the remotehe went on to tell me that even if I find a remote my whole tv is still not going to work anyway because google doesn't support the system any more because they upgraded to a better systemso the only thing I can do is connect devices such as a chromecast or fire stickthey are unwilling to help with this matter so now I have a inch tv that doesn't work any morehisense should really let people know this ahead of time
Product_Or_Service: hisense television

Screen is black in the lower left cornerIt is very hot and is a fire hazard