Hisense USA Corp.

I purchased a Hisense product that does not perform as advertised I purchased model 55h8c on 1/23/ It is a Hisense product that was sold through Best Buy The product's website prominently advertises that the product features HDR (High Dynamic Range) processing The claim is supported by the quick start guide The website, quick start guide, and specifications sheet all also boast buiapps including Netflix and Amazon Both Netflix and Amazon provide HDR programming On or around March 21st, I became aware that I was not receiving HDR content I contacted both Netflix and Hisense Netflix informed me that this model does not support HDR Hisense advised that I needed to upgrade my firmware After receiving an email to update firmware, contacted hisense again They informed me that I already had the most current firmware, but that HDR is not supported via the internal applications Furthermore, I was advised that HDR processing is only supported vi

TV picture does not properly fit into screen I have taken picture of all tv settings (wide, cinema, normal, etc) and sent them to Hisense asking how to fix No one in customer service seems to have an answer Last conversation was that they were going to ship me a new tv and that some would call me in days to arrange That was weeks ago

Not recieving my inch television back after warranty issue said it arrived broke I shipped televsion back for warranty issue Hisense recieved tv on 12-23-I called days later to check on it to be informed it came in brokeI used there shipping label they sent and paid ups to pack itHisense wanted copy of reciept where I paid ups to pack itwhich I emailed them the same dayHisense filed a claim with ups for dollars ups has been waiting for hicense to fill out claim form for reimbursement of the tv for over daysI still have no tv and no one has filed paperwork or contacted me from hisense yetI would like the refund of the and the paper work to be completed by hisense to recieve the funds.I do not want that televsion fixed anymore because they could ship a brand new one for which is more than I paid for the tvHisense incident number is INC92849.I do not want to deal with hisense anymore terrible customer service and wouldnt own another produc

I bought a Hisense dehumidifier at Lowes 8-13-and it started freezing up and leaking on the floor in 1/monthsLowes said to call dealer about warranty because they have a month warranty at LowesSo I called the company and they told me that it had a two year warranty and to fill out papers that was sent to me through email and to send a copy of the receipt and to cut the cord off the machine and they said after they received the package I would get a new machine in business daysI did all of the things that they had told me to doThey received the package on January and this is January after several calls in which they know nothing about it and tell me someone will call me within 24-hours and still no call backOne of the employees said they could see it arrived the 9th but now they can't seem to find where it isBad customer service with employees seeming to know nothing Product_Or_Service: Hisense dehumidifier

chrome book broke 5 times within the warranty period. A replacement was finally sent to me, but arrived broken. No help when I called hisense Hisense incident # [redacted] . I purchased a chrome book which had the same part break 5 times during the warranty period. I requested a replacement after the 3rd incident, and finally, after the 5th time, the company agreed to a replacement after the original chrome book arrived at my house from the repair center broken. The company did agree to replace my chrome book, but the replacement arrived broken as well. When I called Hisense, they could not fix it. I went online and figured out how to fix it myself while I was on hold with Hisense. When the supervisor got back on the phone, I asked him why the service person didn't know how to fix the chrome book. He didn't have an answer, but apologized. I asked for a new/extended warranty on this new chrome book, and he said he couldn't help. So if this one breaks after the first warranty is up, I will

I have a mental disability as explained during first conversation about my TV had blown with none back round the woman tried to give me instructions using a flash light to shine on the dark TV that just played a soundAs I was told to send the TV in I did sEnd it in paying for shipping where my TV was never returned no one contacted me at all as I had lost my mind with my disabilityThe TV keeps me busy I have been in and out of mental in patients as well as been very stress as the post office paid them for repair they still refused to repair or replace my TVYes they are not sticking to they warrentee and is causing defults do to the shipping back of the product

My 55" Hisense Smart TV started smoking and I unplugged it before it went furtherI called the company and they said it is out of warranty My 55" TV was purchased years ago and I am aware it is out of warrantyIt started to smoke and I became concerned of an electrical fire and unplugged itI called the company and offered to return the TV so they can determine if what caused the smoking was a defective part so they can correct it going forwardIn our final conversation, I offered if they found it to be defective they could send me another televisionIf they did not find anything conclusive they didn't have to do anythingMy point to them was if a part was defective, they could have some recourse with the supplier of the defective part and avoid further incidentsThey were not interested in taking the tv back to see if the part(s) were defectiveThey did not seem interested at all in evaluating what was going out to the public for saleI was told that since I pulled the

Hisense air conditioner missing partsWanted them sent overnight to me at my expenseCustomer service refused Purchase the $Hisense air conditioning unit portableCoupler was missing that attaches to the machineWanted to pay for overnight of the piece at my expense and customer service refused

My tv Power button stopped working April 2nd and they still have yet to resolve this issueTv should of been picked up and fixed by now Bought a inch 4K sharp smart TV on February the power button stopped working to turn the tv on April contacted the company on April 2, Was assured they would have the TV picked up or fixed within a week or twoIt is now May I have gone back-and-forth with phone calls, emails the whole yards the last email I received was an April telling me they were going to arrange pick up of the TV within to business hours it is now May and I'm getting the same response from calling them that they will have somebody contacting me within to business hours to have the TV picked up and brought in So now I've been without my TV for over a month and we're looking at 2-more weeks before I'll get it back I cannot deal with them anymore I bought the TV from Best Buy Janesville Wisconsin on February payment amount was $

Hisense asked me to send a television that was purchased by me by UPS, and sent a shipping sticker by emailOnce received, the TV was packaged carefully, to include taping all items belonging to the television, filling the entire box with items to resist risk of being damaged, and taped tightly with packaging tapeThe TV was not damaged upon packagingThe TV was then taken to UPS in [redacted] without any damage, inspected by UPS,put FRAGILE on the box, and then shipped to UPSI called Hisense a couple of days later to see if they had received it and they stated that the TV was broken, and they would not fix it or replace it, due to improper packagingwell I knew much better than this, and continued to dispute with them and UPS, concerning this matterNeither company is at all interested in owning up to their mistake and taking care of the customer, only trying to pass the buckTwo notes-(1)Hisense made a judgement on the TV BEFORE filing a claim with UPS(stated as such when

65inch TV had lines in it, they replaced TV, still has lines, took to repair, said would take 7-days now been almost a month without a TV I purchased a 65h8c TV in from Best Buy in 11/28/it was declared a bad TV under warranty after I contact them re: lines across the screen They came out and replaced the TV with a new one The new TV had the same problem so I contacted them again in January of They came and took the TV 1/8/and said they would repair it and I would have it back in 7-days It is currently 2/2/and still no TV back and every time I call they give me the runaround and cannot even give me a date when I will have the TV back This is unacceptable, I did not spend thousands on a TV to have to go without it and they should have at least given me a loaner if they can't do timely repairs Multiple calls to the company have resulted in no resolution and here I am out the $$ and no TVI can provide all case numbers if needed

I purchased a Hisense Smart TV for approximately $at a Walmart store around JulyWithin months of owning the TV and getting a Netflix subscription, the Netflix app did not workAs my day warranty was up I could not return the TV back to Walmart; however, I still have a year manufacturing warrantyI contacted Hisense on October 15, spoke with [redacted] and he went through some trouble shooting with me; which didn't resolve the issueCalled back between Oct16-21, spoke with [redacted] did some more trouble shooting which didn't resolve the issue in which they were to set up an appointment with repair technician and to call back to scheduleSpoke with [redacted] on 10/22/and he wanted to do more trouble shooting before scheduling the Repair TechnicianCalled back on 10/23/15, spoke with ***; he stated they are working with contract with Netflix to fix updatesI was then advised to call back in a few weeks if no responseNever got a response from HisenseTime elapsed

A refrigerator was purchased at Brandsmart on 4/16/it stops working on 5/23/12-month warranty with Hisense(manufacture)8/1/still not repairedthe warranty company has come out twice to repair the product and have been unsuccessful and will be sending a third partI have three kids at home on summer vacation a non-work fridgeI spent + TaxI can no longer wait for them to keep coming out to repair a product that is not repairableI want my money backI have requested for relacement servieral times, and have been denied that optionII have called over 20times and there is still no solution to the problem how much longer do I have to be without a working refrigerator Product_Or_Service: Hisen RF20N6ASE Order_Number: [redacted] Account_Number: [redacted]

On July 17th the 50" television we bought in November went blankI called the customer service numberand was emailed a shipping labelWhen we returned from vacation, we shipped the television for repair It was returned on September 11th with a damaged screenI called Hisense and was told to return the television and it would be replacedI did wait a few days to return it because there was a miscommunication between myself, Hisense & UPS on what to do about the televisionWhen I called and got it cleared up I shipped the television for replacement On September I spoke to a manager named Ryan, who assured me everything about my claim was good and was guaranteed an arrival date of no later than October 1st of the new television October 1st has come and no televisionI called again and spoke to Naomi who said there was a delay at the warehouse due to end of month inventory and it would be an additional 3-business daysI asked about a refund instead and was told that would take 6-weeks! Basically, we've been months with no television and at this point I would rather them keep it and refund my moneyI'm waiting on final resolution before lodging a formal complaint I WILL NEVER PURCHASE ONE OF THEIR PRODUCTS AGAIN!!!

My son received a Hisense 40" Roku TV as a gift from grandparents. Upon plugging it in for the first time, the screen would turn red after a few minutes of viewing. It would continue to do this off and on for a while. It's a huge TV, so , we were not anxious to have to remove it from the wall & drag it back. When the problem persisted, we decided to go ahead and take it back to Best Buy. Best Buy would not accept the return as they were "no longer doing business with Hisense because so many of these TV's were returned and Hisesns was not cooperative." They advised me to contact Hisense to enforce the warranty. After a multitude of emails, phone calls, and photo documentation, (all stall tactics to expire the warranty)Hisense finally sent us a UPS return label citing that we would need to send it in for repair. We went to the UPS store and had them professionally pack the television in its original box.The TV that we sent in was in new condition without a single scratch & we have pho

I purchased a dehumidifier from Lowes Dec6,Model dh70kpsdleThe handle on the bucket that collects water and is used to empty the water.The handle brookelast weekI called their service line and was told it was wear and tearI said it was defective or a poor designWhat is a warranty for if does not cover operation of the product? Product_Or_Service: dehumidifer

I purchase a Hisenese tv its been one problem after another distorted sound or picture, popping sounds and volume adjusting it selfand the tv went black for over to weeks, no picture no sound

Not honoring Warranty Bought Hisense Dehumidifier on 6/14/Product comes with years warrantyDehumidifier started making a terrible noise weeks agoCalled support got nowhereEmailed and got no response Emailed again after days and have not heard back

TV not working Under warranty, but HISENSE refuses to fix it because receipt from Costco "not valid." Hisense case # HXXXXXX Hisense 55" Class 4K Smart LED Ultra HDTV 55T880UW - Item# XXXXXX pruchased from costco 10/4/ TV quit working in August Started with problem turning on in July Would take several moments to several minutes to turn tv onThen, by 9/7/it would no longer turn on at all  Called Hisense several times to resolve issue Finally, talked with a rep 9/7/said that it was under warranty and technician would have to come out and fix itShe corrected our information - the previous rep had the address and phone wrong She said all we needed to to do was send in receipt Sent in receipt immediately via emailCalled several times, each time the rep told us they haven't received the receipt 9/22/I called Costo consierge for help Costco told me they would forward a proof of purchase I talked with Hisense again on 9/28/ Hisense

On Feb26, 2018, I contacted Hisense for warranty service on my H8-series 4k TV because the unit exhibited panel resolution locking and blinking issues (case# [redacted] )After an in-home repair, the same issue reoccurred and I requested another warranty service on March 22, (case# [redacted] )After the second in-home service, the same issue reoccurred again, leading me to request a third warranty service on Aug23, by mailing the unit to Hisense service center (case# [redacted] )After the unit was evaluated by technicians, I received messages stating that my unit could not be repaired and therefore, a replacement would be processedHisense processed the replacement but sent the unit to an incorrect address in another stateI immediately informed Hisense that the replacement unit was being shipped to an incorrect address and had to be rerouted while in transitWhen I finally received the replacement, not only was this exchange a lower model H6-series (from my original H8-serie