Hisense USA Corp.

I purchased the Sharp (Hisense) Tv LC-55N6000U with the expectation and under the premise that it is an "HDR" enabled televisionUnfortunately it is advertisement and the tv in no capacity is HDR enabledWhenever I try to play HDR enabled games or shows it says that my television does not support HDRI bought the television from a third party vendor however the HDR enabled advertising is universally on the Hisense website as well as all third party vendorsThis television is not HDR enabled!

Worst customer service I have ever encountered Bought a 50in 1080p tv last year Within months the screen went black and had to send it in I have had a replacement "lost" during shipping and now they plan to give me a refund It has been months since they said they would send a refund check and I still haven't received it No matter who I talk to nothing gets done When you ask to talk to someone higher up they put you on a wait list and they call you, I am currently awaiting a call for over a week now This whole process has taken me from September to now (May 25, 2015) with nothing being done Never buy from Hisense

Screen is black in the lower left cornerIt is very hot and is a fire hazard

Will not honor warranty
I purchased my sharp tv from Walmart on 07/20/Hisense handles service issues for this televisionAfter a software update was sent outI attempted to update my television after the update the television has blue and grey lines across the screen and does not load to the sharp page or menuI contacted Hisense and was told that another firmware update would be emailed to meI did not receive the email after hours I called back and was told the email time is to hours business hoursThe group that is responsible for sending the emails out needs to speak with me directly however this issue would be escalated and I could expect a call on MondayMonday afternoon I called again since I still had not been contacted and was assured that I would be contacted before the end of the business dayTuesday morning (5th day) I contacted Hisense and was told that photos of my television and purchase receipt was needed before the repairs could proceedI expla

TV failed to upload updates,and had a pixel issue in bottom right hand corner of TVThey sent a technician to fix the upgrade issue but not the pixel
We sent TV back to Hisense in Georgia to repiar the pixel issueand they returned our TV a week later unrepaired claoming it was fixed, but the pixel, white light hole still exist and when we called they said to send it back again, they will not exchange,send a technician and wanted us to take even more pictures of the issue This would be another extreme inconvenience

I purchased a hisense air conditioner that was damaged and contacted hisense about repair and got no response back still here with damaged ac unit
I bought a hisense ac unit that was very expensive form rent a center in*** a cpl years agoand after a few months the ac unit was broke and still under warranty within the seventh month of the warranty, when I went to the store I bought it from to my surprise then rent a center closed down so I contacted rent a center corp office and hisenseI even went to another rent a center to inquire about it two blocks away and filed a complaint against rent a center with the Revdex.com in 2013, the unit was over 700.00.*** rent a center states they ha ve no records because it was at the rent a center that they were unfamiliar with (that closed down) I that there was nothing that could be doneI contact Hisense and they state that theyre looking into it and will me call back (no call back) I litterally had ownership of an

I purchase a TV from Wal-Mart that was made by HiSense USA on Febuary On March 2017, I contacted them because my TV had black vertical lines going down the right side of my screenI sent them the pictures that they have asked for and then even some additionalThey told me on March 2017, that I should wait for a box with the shipping label to have my TV sent in to be fixed, today's current date is May
Product_Or_Service: TV/Warranty Issue

Turned in tv for repair and they indicated I would get a replacement tvI gave my address and repair box sent to my address (in Ga) by company then mailed to repair center in AtlantaRepair warehouse sent our replacement tv to another addressReplacement tv arrived to wrong address in another stateThey are not sending a replacement tv to meInstead have indicated I should go get tv from state hrs away on my ownThey are now indicating only my request is under review for past months now are refusing to give any further details and no longer calling me back when I have repeatedly asked for call back by manager to explain my current status
Product_Or_Service: Sharp in tv

My tv was replaced with a downgraded model
On 4/27/I called customer service regarding a technical issue I was having with TVThe backlight was brokenI was told that the unit was under warranty and that it needed to be sent in for repairOn 5/09/I received a phone call from customer service telling me that the TV was damaged in transit and that it will be replaced with a comparable modelI asked the representative what model I would be receiving because I would like to look at the technical aspects of it to make sure it was the same as what I hadShe informed me that she was unable to find that information and the only way I would know is when I got the replacementI asked specifically about refresh rate as that is super important to meThe tv that I had had a refresh rate of that could be unconverted to The representative assured me that the replacement would be the same as what I hadThe replacement arrived on 5/12/18, only then was I able to confirm what ty

THIS IS A TERRIBLE PRODUCT, ITS BEEN MESSING UP SINCE A COUPLE MONTHS AFTER I BOUGHT IT
THE EXPERIENCE I HAD TALKING WITH CUSTOMER SERVICE WAS UNACCEPTABLE, MY TELEVISION HAS BEEN MESSING UP EVERY SINCE A COUPLE MONTHS AFTER I BOUGHT IT.(BOUGHT IT JUNE 2015) THE CUSTOMER SERVICE REP (***) AND MANAGER (***) PASSED ASSUMPTIONS AS TO WHY MY TV WAS MESSED UP WITHOUT LOOKING AT IT OR SMELLING THE BURNING SMELL THAT HAS BEEN COMING FROM THE BACK OF MY TVIM DISAPPOINTED AND ANGRY THAT I BOUGHT A $600+ 55' HISENSE MODEL # 55H6B TV WITH EXTENDED WARRANTY AND IM HAVING TO JUMP THROUGH HOOPS TO GET IT FIXEDTHIS IS COMPLETELY UNACCEPTABLEINITIALLY THE TV HAD THIS MESSED UP COLOR SCREEN AND IT WOULD CUT OFF AND CUT BACK ON, THEN PROGRESSIVELY IT KEPT HAVING THAT SCREEN BUT IT WOULD CUT COMPLETELY OFFI'VE BEEN SMELLING A BURNING SMELL IN THE BACK OF THE TV WHICH LED ME TO TAKE IT OFF OF THE MOUNTEVERYTIME I CUT IT ON NOW IT HAS THIS BLACK SCRATCHED SCREEN AND SMELLS REALLY BAD IF

I purchased a Hisense Tv through *** in February The tv stopped working about months after I purchased it I got a hold of the company "Hisense", and they had a technician come out to my house to repair the tv The technician was unable to repair the tv So Hisense emailed me a shipping label to send the tv to them to repair it I was unable at the time to print the label So I went to the web sight and tried contacting them directly through their web site different times I wrote detailed information dates, serial numbers, phone number ect I was unable to call that is why I contacted them through the website To let them know I was unable to print the label out To ask if they could send another label by email, because I was able to print it the second time
I received NO communication from the company regarding my issue! I called them August 4th or so, and asked them why I have not heard anything from them They said they have not received any communicat

I had my chromebook for almost months then it crashed on meI have contacted customer service to fix my chromebook, but they refuse to move forward citing issues with my receiptI have sent about emails, spent hours on the phone with *** and finally a representative from *** emailed me a receipt, which I forwarded to HisenseI called Hisense immediately after I emailed the receipt, the representative then told me that it was goodFast forward to a week later and I get a call continuing to state that the date of purchase is missing.It has been weeks going back and forth and no one has been of any assistanceI don't understand why they are being so difficult
Product_Or_Service: Hisense Chromebook
Order_Number: XXXXXXXXXXXXX

Purchased a Hisense TV from Walmart back in August Was having some renovations done in my home so just had the TV sitting in the box until I completed renovations and found someone to come and mount the wall items for the TV When I was finally ready to mount the TV it was not working Plugged it up attached the cables and nothing on the screen or just a line was coming through I tried returning it to Walmart but due to me doing renovations and time lapse they said that I had a year manufacture warranty although I purchased and extended warranty at the time I have tried to put claims into Hisense Tv customer care and they claim by the pictures uploaded that there was damage to the screen I have never been able to use the television so the screen came damaged from the manufacturer or Walmart but I am being penalized because I did not open the TV right away It is not fair that I am out of $plus extended warranty money
Product_Or_Service: Hisense 55" Tv
Order_

I have had this TV for a year months and today will be my second time sending it back to the company for repairs and as I have read online I'm not the only person and Walmart is selling this product
Product_Or_Service: No
Order_Number:
Account_Number:

Purchased a Hisense TV model #50H8C on October 5, The TV Included a year manufacture's warranty standard with an additional year warranty if the product was registered Warranty registration was completed within the window given and the product should have a total warranty period of years Have spoken with Hisense multiple times and they do acknowledge the TV is still covered under the warranty In beginning of November the TV began to malfunction with multiple issues It has lines and large dark colored blocks covering a large portion of the screen Also, am unable to navigate menu settings and input selection screens When selected on the remote any type of menu screen is either missing or doesn't respond to the remote The issue with Hisense is the company's lack of action to resolve the matter I have contacted them by phone/email on several occasions and always get the same response "The case is being reviewed and the review will take between to

I USED MY 50" HISENSE TV A COUPLE DAYS AGO AND IT WAS FINETHE NEXT DAY,THE TV HAS NOTHING WRONG WITH THE OUTSDE, NO PHYSICAL DAMAGE OUTSIDE OR LOOKING AT THE SCREEN, OFFTURN IT ON AND CRACK ALL INSIDE THE SCREENCALLED WARRANTY AND THEY HAD A TECHNICIAN COME OUT TODAYTHE TECH STATES THAT THESE HISENSE TV'S ALL YOU HAVE TO DO IS TOUCH THEM AND THEY CAN CRACK-THAT IT HAPPENS ALL THE TIME WITH THESE TV'STHAT THEY CAN NOT FIX IT, WITH A WARRANTYTO FIX IT IS WASTING YOUR MONEY
I BUY A TV AND ITS SUPPOSE TO LAST FOR YEARS, THIS IS MY FIRST HISENSE AND IM NOT HAPPY WITH BEING MISREPRESENTED BY HISENSEIM REALLY NOT HAPPY AT WHAT THE TECHNICIAN STATED ABOUT THIS PRODUCT HE SEES THIS ALL THE TIME SOMETHING NEEDS TO BE CORRECTEDI CALLED HISENSE *** TWICE AND WAS HUNG UP ONCALLED HISENSE *** PHNONE NUMBER WAITED ON HOLD SEVENTEEN MINUTES AND WAS TOLD SIMPLY...NOTHING WE CAN DO, IT IS PHYSICAL DAMAGE
NO ONE GOES NEAR THAT TV BUT ME'
$FOR WHAT?

Got great customer service with Yori at Hisense in their chat analysis of my problem

Has been going on for over six months three phone call and told they will resolve the problem lines down the screen they tell me to take pictures of t
model number*** lines throughout the screenHave called three times with no resultsWas told to take pictures of the screen and email to them.You cannot see the problem with the pictureI am going to keep doing this until a new tv is sent to meI have spent enough time trying to get the resolvedanother problem the tv will shut off by itself and then come back onThere waiting until the warrant to run out so they don't have to cover itPlease help me resolve this without any more problemsJust replace the tv and am good

Hisense was contacted March about the internet not connecting to our SMART TV and the TV restarting itself as frequently as minutesOn March we received an email asking for proof of purchaseAs soon as I emailed the proof of purchase (to the email Hisense supplied), I receive an auto-respond that my email will not be responded toOut of concern, I called Hisense the following day and they told me they would send out a technician out to fix the TVHisense told me a technician would contact me Friday or Monday to schedule an appointment for TuesdayI called the technician on Monday and they told me they could not out Tuesday because the part would not be there till WednesdayThey earliest they could see me was the FOLLOWING TuesdayNot even an hour after the technician left, the TV starting restarting every minutes multi timesI contacted the Hisense twice the following day and Hisense told me they would need to UPS my TV (that Hisense would provide the shipping label)

I purchased a 40inch Smart Roku TV from Hisense on MaMy TV just stopped working after it kept going out and reseting itselfI sent the company on the website the information they requested and they refused serviceThey stated that product only had a warranty!! All my TVs I purchased, exSamsung, come with a year warranty unless I purchase additional warrantyIts not even a year yet from the date of purchase and they refused to assist me in any wayNo suggestions or help on what they can do for mei spent the cash and now they refuse to assist in any way
Product_Or_Service: Hisense 40H4Cinch 1080p