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Hisense USA Corp.

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Reviews Hisense USA Corp.

Hisense USA Corp. Reviews (309)

I purchased a inch Hisense TV at Walmart in December of I purchased an extended warranty for the TV as wellThe TV worked great up until February of in which the screen didn't display the video correctly anymoreThere was double images as well as vertical and horizontal lines across the displayI contacted Walmart it and they told me that I would need to contact Hisense for warranty repair because it was still under their standard year warrantyI contacted Hisense, gave them all of the purchase information, the model and serial number of the TV, and a copy of the original purchase receiptThey asked me to describe what was wrong with the TV and to send them pictures with the TV off and then on, and then they tell me whether they would send someone to repair the TV or if I would need to send it to their customer service center in GAI emailed them all of the required documentation and they called me a few days later letting me know that I would need to send it to t

Worst customer service I have ever encountered Bought a 50in 1080p tv last year Within months the screen went black and had to send it in I have had a replacement "lost" during shipping and now they plan to give me a refund It has been months since they said they would send a refund check and I still haven't received it No matter who I talk to nothing gets done When you ask to talk to someone higher up they put you on a wait list and they call you, I am currently awaiting a call for over a week now This whole process has taken me from September to now (May 25, 2015) with nothing being done Never buy from Hisense

Will not honor warranty
I purchased my sharp tv from Walmart on 07/20/Hisense handles service issues for this televisionAfter a software update was sent outI attempted to update my television after the update the television has blue and grey lines across the screen and does not load to the sharp page or menuI contacted Hisense and was told that another firmware update would be emailed to meI did not receive the email after hours I called back and was told the email time is to hours business hoursThe group that is responsible for sending the emails out needs to speak with me directly however this issue would be escalated and I could expect a call on MondayMonday afternoon I called again since I still had not been contacted and was assured that I would be contacted before the end of the business dayTuesday morning (5th day) I contacted Hisense and was told that photos of my television and purchase receipt was needed before the repairs could proceedI expla

My tv was replaced with a downgraded model
On 4/27/I called customer service regarding a technical issue I was having with TVThe backlight was brokenI was told that the unit was under warranty and that it needed to be sent in for repairOn 5/09/I received a phone call from customer service telling me that the TV was damaged in transit and that it will be replaced with a comparable modelI asked the representative what model I would be receiving because I would like to look at the technical aspects of it to make sure it was the same as what I hadShe informed me that she was unable to find that information and the only way I would know is when I got the replacementI asked specifically about refresh rate as that is super important to meThe tv that I had had a refresh rate of that could be unconverted to The representative assured me that the replacement would be the same as what I hadThe replacement arrived on 5/12/18, only then was I able to confirm what ty

I had my chromebook for almost months then it crashed on meI have contacted customer service to fix my chromebook, but they refuse to move forward citing issues with my receiptI have sent about emails, spent hours on the phone with *** and finally a representative from *** emailed me a receipt, which I forwarded to HisenseI called Hisense immediately after I emailed the receipt, the representative then told me that it was goodFast forward to a week later and I get a call continuing to state that the date of purchase is missing.It has been weeks going back and forth and no one has been of any assistanceI don't understand why they are being so difficult
Product_Or_Service: Hisense Chromebook
Order_Number: XXXXXXXXXXXXX

I purchased a hisense air conditioner that was damaged and contacted hisense about repair and got no response back still here with damaged ac unit
I bought a hisense ac unit that was very expensive form rent a center in*** a cpl years agoand after a few months the ac unit was broke and still under warranty within the seventh month of the warranty, when I went to the store I bought it from to my surprise then rent a center closed down so I contacted rent a center corp office and hisenseI even went to another rent a center to inquire about it two blocks away and filed a complaint against rent a center with the Revdex.com in 2013, the unit was over 700.00.*** rent a center states they ha ve no records because it was at the rent a center that they were unfamiliar with (that closed down) I that there was nothing that could be doneI contact Hisense and they state that theyre looking into it and will me call back (no call back) I litterally had ownership of an

I purchase a TV from Wal-Mart that was made by HiSense USA on Febuary On March 2017, I contacted them because my TV had black vertical lines going down the right side of my screenI sent them the pictures that they have asked for and then even some additionalThey told me on March 2017, that I should wait for a box with the shipping label to have my TV sent in to be fixed, today's current date is May
Product_Or_Service: TV/Warranty Issue

THIS IS A TERRIBLE PRODUCT, ITS BEEN MESSING UP SINCE A COUPLE MONTHS AFTER I BOUGHT IT
THE EXPERIENCE I HAD TALKING WITH CUSTOMER SERVICE WAS UNACCEPTABLE, MY TELEVISION HAS BEEN MESSING UP EVERY SINCE A COUPLE MONTHS AFTER I BOUGHT IT.(BOUGHT IT JUNE 2015) THE CUSTOMER SERVICE REP (***) AND MANAGER (***) PASSED ASSUMPTIONS AS TO WHY MY TV WAS MESSED UP WITHOUT LOOKING AT IT OR SMELLING THE BURNING SMELL THAT HAS BEEN COMING FROM THE BACK OF MY TVIM DISAPPOINTED AND ANGRY THAT I BOUGHT A $600+ 55' HISENSE MODEL # 55H6B TV WITH EXTENDED WARRANTY AND IM HAVING TO JUMP THROUGH HOOPS TO GET IT FIXEDTHIS IS COMPLETELY UNACCEPTABLEINITIALLY THE TV HAD THIS MESSED UP COLOR SCREEN AND IT WOULD CUT OFF AND CUT BACK ON, THEN PROGRESSIVELY IT KEPT HAVING THAT SCREEN BUT IT WOULD CUT COMPLETELY OFFI'VE BEEN SMELLING A BURNING SMELL IN THE BACK OF THE TV WHICH LED ME TO TAKE IT OFF OF THE MOUNTEVERYTIME I CUT IT ON NOW IT HAS THIS BLACK SCRATCHED SCREEN AND SMELLS REALLY BAD IF

TV failed to upload updates,and had a pixel issue in bottom right hand corner of TVThey sent a technician to fix the upgrade issue but not the pixel
We sent TV back to Hisense in Georgia to repiar the pixel issueand they returned our TV a week later unrepaired claoming it was fixed, but the pixel, white light hole still exist and when we called they said to send it back again, they will not exchange,send a technician and wanted us to take even more pictures of the issue This would be another extreme inconvenience

I purchased a Hisense Tv through *** in February The tv stopped working about months after I purchased it I got a hold of the company "Hisense", and they had a technician come out to my house to repair the tv The technician was unable to repair the tv So Hisense emailed me a shipping label to send the tv to them to repair it I was unable at the time to print the label So I went to the web sight and tried contacting them directly through their web site different times I wrote detailed information dates, serial numbers, phone number ect I was unable to call that is why I contacted them through the website To let them know I was unable to print the label out To ask if they could send another label by email, because I was able to print it the second time
I received NO communication from the company regarding my issue! I called them August 4th or so, and asked them why I have not heard anything from them They said they have not received any communicat

Turned in tv for repair and they indicated I would get a replacement tvI gave my address and repair box sent to my address (in Ga) by company then mailed to repair center in AtlantaRepair warehouse sent our replacement tv to another addressReplacement tv arrived to wrong address in another stateThey are not sending a replacement tv to meInstead have indicated I should go get tv from state hrs away on my ownThey are now indicating only my request is under review for past months now are refusing to give any further details and no longer calling me back when I have repeatedly asked for call back by manager to explain my current status
Product_Or_Service: Sharp in tv

Purchased a Hisense TV from Walmart back in August Was having some renovations done in my home so just had the TV sitting in the box until I completed renovations and found someone to come and mount the wall items for the TV When I was finally ready to mount the TV it was not working Plugged it up attached the cables and nothing on the screen or just a line was coming through I tried returning it to Walmart but due to me doing renovations and time lapse they said that I had a year manufacture warranty although I purchased and extended warranty at the time I have tried to put claims into Hisense Tv customer care and they claim by the pictures uploaded that there was damage to the screen I have never been able to use the television so the screen came damaged from the manufacturer or Walmart but I am being penalized because I did not open the TV right away It is not fair that I am out of $plus extended warranty money
Product_Or_Service: Hisense 55" Tv
Order_

I have had this TV for a year months and today will be my second time sending it back to the company for repairs and as I have read online I'm not the only person and Walmart is selling this product
Product_Or_Service: No
Order_Number:
Account_Number:

Purchased a Hisense TV model #50H8C on October 5, The TV Included a year manufacture's warranty standard with an additional year warranty if the product was registered Warranty registration was completed within the window given and the product should have a total warranty period of years Have spoken with Hisense multiple times and they do acknowledge the TV is still covered under the warranty In beginning of November the TV began to malfunction with multiple issues It has lines and large dark colored blocks covering a large portion of the screen Also, am unable to navigate menu settings and input selection screens When selected on the remote any type of menu screen is either missing or doesn't respond to the remote The issue with Hisense is the company's lack of action to resolve the matter I have contacted them by phone/email on several occasions and always get the same response "The case is being reviewed and the review will take between to

I USED MY 50" HISENSE TV A COUPLE DAYS AGO AND IT WAS FINETHE NEXT DAY,THE TV HAS NOTHING WRONG WITH THE OUTSDE, NO PHYSICAL DAMAGE OUTSIDE OR LOOKING AT THE SCREEN, OFFTURN IT ON AND CRACK ALL INSIDE THE SCREENCALLED WARRANTY AND THEY HAD A TECHNICIAN COME OUT TODAYTHE TECH STATES THAT THESE HISENSE TV'S ALL YOU HAVE TO DO IS TOUCH THEM AND THEY CAN CRACK-THAT IT HAPPENS ALL THE TIME WITH THESE TV'STHAT THEY CAN NOT FIX IT, WITH A WARRANTYTO FIX IT IS WASTING YOUR MONEY
I BUY A TV AND ITS SUPPOSE TO LAST FOR YEARS, THIS IS MY FIRST HISENSE AND IM NOT HAPPY WITH BEING MISREPRESENTED BY HISENSEIM REALLY NOT HAPPY AT WHAT THE TECHNICIAN STATED ABOUT THIS PRODUCT HE SEES THIS ALL THE TIME SOMETHING NEEDS TO BE CORRECTEDI CALLED HISENSE *** TWICE AND WAS HUNG UP ONCALLED HISENSE *** PHNONE NUMBER WAITED ON HOLD SEVENTEEN MINUTES AND WAS TOLD SIMPLY...NOTHING WE CAN DO, IT IS PHYSICAL DAMAGE
NO ONE GOES NEAR THAT TV BUT ME'
$FOR WHAT?

I baught a tv online on a Walmart site which says sold and shipped by this company I got it yesterday open the box and the screen was broken/dented I tried to start a return by Walmart they told me to contact the company because it was sold and shipped by them and I emailed with the pictures that it asked for and did a live chat and they told me since I did not purchase a warranty there is nothing they can do even though it was broken on arrival
Product_Or_Service: Tv
Order_Number: ***

I have a inch 4k TV from Hisense that I got back around X-mas of last yearFrom the very start I was having issue with the TVI came home and tried to turn the TV on and got a black screen, withing days of having the TV and was forced to return for another oneCrazy thing is I had called Hisense about the TV going bad before I returned it to the storeAbout months later Hisense called me about the TV not workingThey thought I still had the TV that stopped working within days and had just waited almost days for them to just call me to setup an appointment for a tech to come outI could not believe it
Now a few months laterThere was really major reason I got the TV I didOne was it support Plex and another was it supported Amazon VideoIn fact the TV remote has a button just for AmazonWithin a few month support for Plex was gone, so I just lost reason I got the TVThen I noticed my Amazon video was not working correctly at allI decide to do a live chat with Amazon supportI told them that I was only streaming with the TV itself and the name of the TV was HisenseThe reply I got back was "I've checked the details and found that we don't support Hisense TV any longer"So now amazon themselves are saying they have stopped support for Hisense TV's Bye bye to the other main reason I got this TV in the 1st place
To sum up my review I have learned a few things
1.) Hisense customer service believes they can make customers wait however long they like (days +) and customers are just forced to deal with it
2.) If a Hisense TV says it supports this and thatwatch out cause within a few months it may not
3.) Their customer service should not be allow to be called that because they try their best to not help and give run around answers

Bought new 400$ portable A/C unit 12,000btu it is missing a screw for mounting in window I called the number supplied in the box and the customer service person requires that I scan the receipt- I don't have a scanner, then e-mail them the scanned receipt- I do not have a home computer, and then after an investigation they might send me a screwthe first person I spoke to was way less then helpful and could not deviate from her script and would not get me a manager when asked and could only offer me a call back in 24hrs have spoken to more agents since and get the same stonewallthis is very poor service- they should stand behind their product and accept the customer complaint and just mail the tiny screw If I had bought a Sears brand, Sears would have immediately apologized for the inconvenience and mailed out a screw right away or directed me to their nearest service center to pick one up
Product_Or_Service: portable airconditioner

I am so very disappointed in the service I've received from this companyI bought a Hisense TV in August of Feb of it started buzzing and smelled like it was burning, so I contacted this company right away to use the warrantyAt first they were helpful but said I needed to mail in my 50" TVSeriously? Okay, fineI got my shipping label but was informed that it was MY responsibility to pay for the packaging by UPS or do it myselfThat seems a little fishy well the UPS in my area doesn't do any packaging or sell the productsNeither does any of the other mailing companies aroundWhen I called Hisense back and informed my CSR, he assured me there was NOTHING Hisense would do, after about minutes of him continually telling me I was wrong and needed to go to the closest USP warehouse and (once I "raised my voice"), he FINALLY understood and told me I needed to go to the next closest one although its about 45min each wayWTF?! Wow, talk about ridiculous!! I was so madI asked him to transfer me to a supervisor, he said they cannot do that but he could submit my request by email and someone higher up would contact me in 24-48hrsIt took almost a FULL WEEK to get a call backI am SO madThese are STUPID issues that shouldn't even BE issues! The TV only lasted months and with this service, I can honestly say I will not be a returning customerUnbelievable

Has been going on for over six months three phone call and told they will resolve the problem lines down the screen they tell me to take pictures of t
model number*** lines throughout the screenHave called three times with no resultsWas told to take pictures of the screen and email to them.You cannot see the problem with the pictureI am going to keep doing this until a new tv is sent to meI have spent enough time trying to get the resolvedanother problem the tv will shut off by itself and then come back onThere waiting until the warrant to run out so they don't have to cover itPlease help me resolve this without any more problemsJust replace the tv and am good

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Address: 7310 McGinnis Ferry Rd, Suwanee, Georgia, United States, 30024-1281

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