Hisense USA Corp.

My hisense TV model #55h6b quit working I called the they sent out a updated new main board for the 4k ultra high definition and power board and replaced them still didn't work service tech said screen was bad they to replace it they have a two year full replacement they said they don't replace with new they replace with spare parts off there junk pile if that is the case I want the ultra high definition 4k and screen go with it and the the biggest screen on the scarp pile and rest my warranty to the day they mail it to me Product_Or_Service: [redacted]

I have had issues with TV since I bought it called multiple times and nothing was done about it no follow up etc and it takes at least minutes to speak with someone now they are telling me it is out of warranty when the product was never fixed I looked online and other people are having similar issues with their tv so it's obviously a manufacture issue and they leave customers hanging the smart app don't work it's frozen nothing works I want it fixed or take your defective product back Product_Or_Service: Hisense tv

Purchased a Hisense dehumidifier in August Have had three units break and replaced in less than a yearEach time I have to send the cut cord to the company as proof of destruction and dispose of the unit myselfThe latest unit to break I was sent the wrong model replacement and has been over a month trying to correct this problemI was told multiple times I would receive a label to ship the incorrect model back and would not receive the correct model until they received incorrect oneAfter taking so long to respond or fix this problem I have requested a full refund and was told they do not do that as well as each NEW unit they send is only covered under the warranty period of the original purchased modelThe latest exchange process was started 8/8/and as of 10/12/18, I am still in possession of the incorrect model and no return shipping label and still without a working dehumidifier Product_Or_Service: Hisense Dehumidifier with pump

On 12/09/I called and ordered a remote control for a tvAt approximate pm I called and was cut offI called back and with someone who said their name was [redacted] I told her what I wanted and neededShe told me the system was down and if I would leave my name and phone number someone would call me back when the system came back upAt 742pm on the same day I called back and was cut off againI called back again and spoke to a man that said his name was McTavish or something like thatI told him what [redacted] saidI told him what I wanted and he had to put me on hold to find the info agand againHe took my name , address and credit card info and put me on hold and I was cut off againAt 753pm I called back to find out if the order had in fact been placedI called back again and spoke to someone named [redacted] I was told the remote had been orderedHe verified the price and told me the remote would arrive in 3-daysMay card it seems was charged on 12/09/Th,e cu

I contacted customer service as my tv is advertised as having 4K definition and features, yet whenever I plug anything into my tv it tells me the resolution is 1080p, I did a tv test on my xbox one and it said your tv is not capable of broadcasting in 4k I paid for *** inch 4ktv it had 4k on the side of the box, granted it is a model (model number 55H7B, serial number ***), still when I plug in the first thing I have that is capable of running in 4k and it tells me my tv is not 4k I feel like I have been a victum of advertisement When I contacted the customer service they informed me that my tv is capable of running in 2160p while it is better then 1080p it is still not 4k definition, yet here I am days later and all instructions they have sent me to get the tv in 2160p have failed When I contacted the customer service at hisense today, they provided no solution, I asked to speak to a manager, ultimately he hung up on me after I had asked him not to a

I bought a Hisense H9e plus days agoWhile it is under warrantyHisense has decided the only thing they can do to repair my tv is to issue a refund
Product_Or_Service: h9e plus

Told me they were issuing refund then stalled and lied to me saying they were issuing refund now almost months later refuse to issue refund
On Dec 12th called to say chromebook was not working At that time the representative told me to send the address to mail the check and receipt to the email address Then a week later they sent an email demanding the physical address even though I sent it in the previous email Since it was Christmas I did not notice the email until Jan and emailed them the address again A month later I called since I still had no refund The representative told me it fell through the cracks and he would send it for processing for a refund now Two days ago I got a phone call saying they could not refund me the money and that I would have to pay to send in the chromebook They said they could not spell my name and they did not know my email address although they had sent me at least two emails already I asked for a supervisor and Romaine refused

I purchased *** 4K Hisense television from Walmart last yearIt advertised a year warrantyAbout seven months after I bought it stopped workingThey sent a repair person along with parts shipped through the mailThe repair person failed to fix the televisionHisense then asked that I send the television to them to be fixedI did that, however they claimed it was damaged while being shipped due to mishandling by the carrier FedExNext they sent another television to meThis television arrived brokenI contacted Hisense again to ask what to doThey asked me to take pictures of the television of the broken television and packaging and then email the pictures to themI did this but did not receive a call or email back from themI tried calling them to figure out what to do nextThey said they would look into why I never received a call or email back from themThey did not call againI tried calling again today asking for a refund but they said they couldn't offer me a r

Hisense asked me to send a television that was purchased by me by UPS, and sent a shipping sticker by emailOnce received, the TV was packaged carefully, to include taping all items belonging to the television, filling the entire box with items to resist risk of being damaged, and taped tightly with packaging tapeThe TV was not damaged upon packagingThe TV was then taken to UPS in*** without any damage, inspected by UPS,put FRAGILE on the box, and then shipped to UPSI called Hisense a couple of days later to see if they had received it and they stated that the TV was broken, and they would not fix it or replace it, due to improper packagingwell I knew much better than this, and continued to dispute with them and UPS, concerning this matterNeither company is at all interested in owning up to their mistake and taking care of the customer, only trying to pass the buckTwo notes-(1)Hisense made a judgement on the TV BEFORE filing a claim with UPS(stated as such when

chrome book broke times within the warranty periodA replacement was finally sent to me, but arrived brokenNo help when I called hisense
Hisense incident # ***I purchased a chrome book which had the same part break times during the warranty periodI requested a replacement after the 3rd incident, and finally, after the 5th time, the company agreed to a replacement after the original chrome book arrived at my house from the repair center brokenThe company did agree to replace my chrome book, but the replacement arrived broken as wellWhen I called Hisense, they could not fix itI went online and figured out how to fix it myself while I was on hold with HisenseWhen the supervisor got back on the phone, I asked him why the service person didn't know how to fix the chrome bookHe didn't have an answer, but apologizedI asked for a new/extended warranty on this new chrome book, and he said he couldn't helpSo if this one breaks after the first warranty is up, I will

My Screen broke on my TV interally through my own fault so when I inquired about where I can fix it at my own expense, Hiscense responded "we dont fix out of warranty TVs mind you my is only months old and I want to pay for the repairs myselfNo repair company will touch itAfter checking reviews, I realized how terrible this product and repair service is 83% disatisfiedThis is what I get for jumping at that price without checking reviewsshame on me

I have a mental disability as explained during first conversation about my TV had blown with none back round the woman tried to give me instructions using a flash light to shine on the dark TV that just played a soundAs I was told to send the TV in I did sEnd it in paying for shipping where my TV was never returned no one contacted me at all as I had lost my mind with my disabilityThe TV keeps me busy I have been in and out of mental in patients as well as been very stress as the post office paid them for repair they still refused to repair or replace my TVYes they are not sticking to they warrentee and is causing defults do to the shipping back of the product

TV picture does not properly fit into screen
I have taken picture of all tv settings (wide, cinema, normal, etc) and sent them to Hisense asking how to fix No one in customer service seems to have an answer Last conversation was that they were going to ship me a new tv and that some would call me in days to arrange That was weeks ago

My first 3-experiences with hisense were less than satisfactoryI ordered a portable AC unit for our upstairs nursery and there were some parts missingThis was mildly frustrating but I know things happen so I called to request replacement partsThe first customer service rep I spoke with seemed polite and helpful; she requested my proof of purchase invoice be forwarded and then they could move forward with sending me partsI was excited with how easy and short the phone call wasBUT I WAS DECEIVEDAfter forwarding the receipt to the email she told me, I never heard any confirmation nor did I receive partsKeep in mind we are on a time crunch with having a baby live in this hot room soonAnyways, long story long, I called more times, sent the email MORE TIMES, and still nothingEvery other customer rep sorta blew it off and acted like "This time when you send it, it should work"I called again this morning, upset, and spoke with the sweetest representative KJShe was so helpful and stayed on the phone with me, found my receipt, and confirmed the parts would be sent in 3-business daysI'm writing this review to tell hisense to promote her and fire the restShe's the only helpful person I've spoken withFingers crossed I actually get my parts next week!!! Or else I'll be leaving another review worded not so politely

My hisense TV model #55h6b quit working I called the they sent out a updated new main board for the 4k ultra high definition and power board and replaced them still didn't work service tech said screen was bad they to replace it they have a two year full replacement they said they don't replace with new they replace with spare parts off there junk pile if that is the case I want the ultra high definition 4k and screen go with it and the the biggest screen on the scarp pile and rest my warranty to the day they mail it to me
Product_Or_Service: ***

Dehumidifier-sensor is off by 30% which gives a reading of actual humidity-unable to use in auto mode
purchased dehumidifier on 2/05/from Lowes of *** *** 21061,model # dh-501k1sdle for $Set unit to 50% auto which should have kept humidity level at the desired 50%Showed humidity level at 30% even though hygrometers showed humidity at 65%.After repeated attempts to run in auto mode and monitoring of humidity I came to the conclusion the hunidity sensor in unit was defectiveCalled Hisense on 2/12-2/15-2/at various times of day and was kept on hold for up to 30+ minutesCalled on 2/@ 9:a.mspoke to ***Explained the issue I was havingShe took all information and gave me a case # ***She asked if I would hold and after minutes I was disconnectedShe failed to call me back even though she had my home and cell phone #Called back and after minutes on hold reached ShaunI gave him the case # but still had to go through the whole proc

Sent documentation and cord from dehumidifier back as requested with RMA number, Checked back they received packageChecked back on 3/2/and deny
Sent documentation and cord from dehumidifier back as requested with RMA number in beginning of Dec 2015, Checked back in beginning of January they said they received package and would be in touch with meChecked back on 3/2/and they deny knowledge of receiving package and told me to provide proof which I no longer have

My son received a Hisense 40" Roku TV as a gift from grandparents Upon plugging it in for the first time, the screen would turn red after a few minutes of viewing It would continue to do this off and on for a whileIt's a huge TV, so , we were not anxious to have to remove it from the wall & drag it backWhen the problem persisted, we decided to go ahead and take it back to Best BuyBest Buy would not accept the return as they were "no longer doing business with Hisense because so many of these TV's were returned and Hisesns was not cooperative." They advised me to contact Hisense to enforce the warrantyAfter a multitude of emails, phone calls, and photo documentation, (all stall tactics to expire the warranty)Hisense finally sent us a UPS return label citing that we would need to send it in for repairWe went to the UPS store and had them professionally pack the television in its original box.The TV that we sent in was in new condition without a single scratch & we have pho

My 55" Hisense Smart TV started smoking and I unplugged it before it went furtherI called the company and they said it is out of warranty
My 55" TV was purchased years ago and I am aware it is out of warrantyIt started to smoke and I became concerned of an electrical fire and unplugged itI called the company and offered to return the TV so they can determine if what caused the smoking was a defective part so they can correct it going forwardIn our final conversation, I offered if they found it to be defective they could send me another televisionIf they did not find anything conclusive they didn't have to do anythingMy point to them was if a part was defective, they could have some recourse with the supplier of the defective part and avoid further incidentsThey were not interested in taking the tv back to see if the part(s) were defectiveThey did not seem interested at all in evaluating what was going out to the public for saleI was told that since I pulled the

I purchased an Hisense inch TV from Walmart in early Shortly after the day mark the TV started exhibiting problems: it would make a terrible screeching noise the screen would be covered in green lines and the TV would turn itself offThis may happen 10-times in a dayAt first I thought it was power surges although nothing else was cutting offI called a friend who is a electrician and he told me it was the TV not the electrical system and asked if the set was still under warranty I stated yes (that was what convinced me to purchase this unit was the manufactures year warranty)I called Hisense Customer service department the associate had me use some type of reset code, this did not work and the TV was screeching and resetting itself while I was on the phone with the associateI was told I needed to ship the TV back to them at my expenseI informed the associate that I had Goggled the issue and it seemed that the problem could be fixed on siteHe then stated he