Hisense USA Corp.

Purchased a Hisense TV from Walmart back in August Was having some renovations done in my home so just had the TV sitting in the box until I completed renovations and found someone to come and mount the wall items for the TV When I was finally ready to mount the TV it was not working Plugged it up attached the cables and nothing on the screen or just a line was coming through I tried returning it to Walmart but due to me doing renovations and time lapse they said that I had a year manufacture warranty although I purchased and extended warranty at the time I have tried to put claims into Hisense Tv customer care and they claim by the pictures uploaded that there was damage to the screen I have never been able to use the television so the screen came damaged from the manufacturer or Walmart but I am being penalized because I did not open the TV right away It is not fair that I am out of $plus extended warranty money Product_Or_Service: Hisense 55" Tv Order_

I purchased a smart t.vMarch 26th, and the screen has been blacking out for the past weeksI called September 29th, to have a repair person to come fix itI was told someone would call me within 24-business hours and to email them my receipt, which I didI waited all week but received no call backI called this past Saturday and the rep claimed they never received the email and gave me a different emailI sent the receipt different times (I have the emails) but still no availI called this morning and again was given no assistanceThat rep claimed he could not see emails in technical support and refused a supervisorSo I started an online chatAgain, the rep only responded "I'm sorry to hear that." But nothing elseI typed in hello twice then the session ended(I also have that email) Product_Or_Service: Hisence 55" Smart tv Order_Number: [redacted]

Refusal to Uphold Warranty with defective Hisense tv I purchased the Hisense TV 55-inch 4K Ultra last year I did not open the box of the TV because I did not have immediate use for it I purchased it from Walmart on Black FridayAbout months later I finally opened the product and turned on the TV and noticed it had internal damage with lines running through the TVI packed it up and brought it back to Walmart and told them I had an extended warranty they said that since it was after days it was the manufacturer's duty to handle the issuesI contacted Hisense Hisense then said that Walmart should take care of the issue since I had an extended warrantyEye contact at Walmart and Hisense back and forth for days with no resolutionWalmart was insistent that I sent was the one to take care of the issue I contacted Hisense again Not only was I hung up on I was on hold for foreverHisense finally told me to take a picture of the TV on and off and send it to the email and some

Sent documentation and cord from dehumidifier back as requested with RMA number, Checked back they received packageChecked back on 3/2/and deny Sent documentation and cord from dehumidifier back as requested with RMA number in beginning of Dec 2015, Checked back in beginning of January they said they received package and would be in touch with meChecked back on 3/2/and they deny knowledge of receiving package and told me to provide proof which I no longer have

copied from my FB post on HISENSE - they can read the private conversation for more details- over an hour typing Sadly they will not take responsibility even though my husband was recording himself and his game while playing - you canapost see the screen but his reaction to that the TV is doing somethingHe leans forward on video to see what is happening and it pops so they are saying he hit the screen - UH playing a game why lean forward Even sent the video to the guyVery nice guy on chat but sadly their job seems to be if there is any way to question what happened to not take care of the customerWILL NEVER BUY FROM THEM AGAIN unless this TV is replacedwasnapost even requesting a new one - just a replacement Definitely if you are thinking HISENSE products do more research and you will see a pattern of this poor customer serviceas far as standing behind their product - doesnapost matter that the guy was nice Product_Or_Service: Hisense 50" Smart TV HSeries

I purchased the 65H8C (model) and it has HORRIBLE light bleeding in all four cornersWhen watching dark scenes the picture quality is horrible I contacted Hisense and sent picturesThey responded and told me that I would have to ship my TV to them for repairHowever, other customers with the same issue were sent replacement televisions and their old one was taken away when the new tv was deliveredWhy should I have to go weeks without a television due to poor manufacturing quality?

[redacted] D***, thanks so much for your swift response to my initial problem about my newly purchased Hisense TV remote which stopped working after one month of purchaseI am highly grateful for your exceptional customer service skill you displayed while interacting with you and more particularly for lifting up to your promiseThis is my first product I bought from Hisense and am happy am not disappointedInitially, I was sceptical because Hisense is not so popular in my home country but I must confess am impressed with you guysPlease keep up the good job great guys! I wish you all the best All the times!!

In March of I purchased [redacted] hisense tvAlmost 400$ since my purchase I've sent my tv in 2x for repaircame back exactly the sameFinally I asked for a new modelThey assured they sent me the newest model and should have no issuesWell I've had it weeks now and couldn't even watch football on thanksgiving and my guest left early to watch at homeI saved my chat with customer service to verify what I was toldI then called the company and got the same lady I was chatting with in a matter of minutes on holdShe told me it was the busiest shoping day of the year and it could be hours till I got a call backMind you this is the same company I spoke to the first time and asked for a supervisor and they put me on hold and forgot to hit the hold button and I listened to them chat about their weekend plans for min! Then told me none were availableAnd once again I have no working tv in a house full of companyI requested a refund, they want to send me yet another

On February our daughter bought us a Hisense model48Hfor our homeUp until days ago 10/07/the tv worked fineMy wife and I came home and turned on the tv and there was sound but no pictureIt immediately Googled the Hisense USA company reviews and was horrified with what I sawThere have been complaints in the last years alone with the Revdex.com, and who knows how many weren'tJust looking at the complaints on this site and the run around that customers were put through is UNACCEPTABLE!! I have a one year warranty and I would like a refund or store credit as oppossed to a different tv from HisenseUSAMy wife and I are on a fixed income have no resources to purchase another one Product_Or_Service: 02/12/

Hisense USA will not uphold the refund they promised me for my defective unitI was told on two occasions that I would be receiving a refund in full I have been a loyal customer of Sharp/Hisense for yearsIn the last year and a half I have purchased (4) 75" 4k TVs and (4) 65" 4k TVsThe combined cost of these units is over $18,One of my units which I purchased in December had a manufacturer defect that arose in November I began my warranty claim at the beginning of December My retailer made numerous phone calls on my behalf but was unable to get the Sharp/Hisense to back their year manufacturers warrantyI have spent the last months speaking with Sharp/Hisense trying to get them to make a decisionAfter sending them pictures, invoices, receipts, even affidavits from the owner of the retail store that I purchased them from I was able to get Sharp/Hisense to agree to replace my unitThen on February 16th, at 2pm, I spoke with ***(representative

I purchased a 65" Hisense 4K TV in FebruaryThe TV broke in March (Months)Sent to hisense for repair on warranty - they returned the tv broken I purchased a 65" Hisense 4K TV in FebruaryThe TV broke in March (Months)The TV was under warranty, however I did not have the original boxI asked to purchase a box to use to ship to the factory, but was refusedI used a home depot TV box (the only readily available padded tv box available) I was just notified that the tv was "broken" and they would not be able to repair itI asked if I could pay extra to have it repaired and was still refused Hisense's inability to help me at all make it clear the firm does not stand by it's products or it's customersThere was no effort to meet me halfway in any of my attempts to reach a resolution Product: Hisense [redacted] inch 4K Smart LED TV Purchased: February 5th Hisense Ticket #: [redacted]

A Sharp Aquos 55"TV was purchased in December 18, 2016, March 12th, a black stripe appeared vertically on the TV about 3-4" wide 55"TV was purchased on 12/18/Model# [redacted] for $on sale from $from Best Buy On 3/12/17, a large black stripe appeared vertically on the TV Contacted HiSense and was asked to supply receipt, serial#s, and pictures of the TVAll of that was completed and HiSense replied saying it was determined the TV would need to be shipped back for repairsA shipping label was provided, however was told that I would have to package and take to a UPS store to send backMy brother and I purchased this TV for my elderly parents as a Christmas gift on a Best Buy credit cardThe UPS store told us it would be a MINIMUM of $to package and ship the TVBeing on a fixed income, my parents are unable to come up with this kind of money and neither am I (especially since I'm still paying it off on the credit card), let alone transport the 55"TV to

I have sent my TV in three timesAfter the third time it was still not repairedReceived replacement TVIt arrived broken I purchased a Hisense 50H8C 50" Smart TV from a local Best Buy for $on 7/17/Since then I have sent the TV to Hisense three timesThe TV, which was to be sent back to me repaired the second time, came back with the same problemI was told I had to send in the TV a third time, and that I would be updated throughout the repair processThe only update I received was that it was determined that I would have to have a new device sent to meI was not updated by anyone when my TV arrived at Hisense, nor was I updated with a tracking number when it was being sent to meThe TV was also shipped to the wrong address two times in a rowI was informed after the first time that the issue would not happen againHowever, the second time I had to call Hisense in order for them to change the delivery address since they messed it up a second timeI have now been wi

I had a missing part and have had months of no resolutionJust runaround from daily services calls after acknowledging the issue I sent multiple pictures of the part I am missing with my $TVTook calls raised to a supervisor to acknowledge I was supposed to get the part...while it was clear as day it should be a part I should getI ordered of these inch TVs - one had the part and the other did not! I do daily calls, told it was escalated and no parts availableNobody ever calls me back on statusI literally call every day for an update and there is zero resolution a month later as my TV lays on the floorThis is not good businessThey need to get me the $part I needNo sense of urgency, nobody cares

Hisense voided my warranty after I called them to let them know my tv fell because their leg on the tv broke I called hisense on 5/14/to advised them what happened to my tvNot only were they not willing to help me, they go tell me my warranty is voided now because my tv has damageDamage which I was caused from the leg on the tv that came with it to break

Because of a malfunctioning piece on the base of my tv, it fell off of my standThe tv was only out of the box for about a weekSo, it wasn't because it was an old tv or it's been moved too much I had literally JUST spent hundreds on this tvThe right leg of the tv split in half(Keep in mind that it was across the room on a tv standNothing caused this except the company and I'm assuming quality control) Now I'm stuck with a busted tv because they say that the screen isn't covered in the warrantyEven though it was their fault for sending out a tv with a barely working leg"Parts are covered for a year"Last I checked, the screen is a PART of the tv I asked the customer service rep if I could just buy a new screenI was then told that THE COMPANY THAT MAKES THE TV DOESNT SELL REPLACEMENT SCREENSRidiculousI was then told to have a technician come out and replace itSo now not only do I have to pay for a new screen, but I have to pay a guy to come fix it It's not

My tv was sent in for repairs twice, and the same issues have happened againCustomer service refuses to exchange or refund me for a defective tv I purchased a 50" hi sense smart tv, model 50H5G, on Black Friday Less than months later, the tv stopped workingI called customer service and they sent a repair man to look at the tv The repair man could not fix it, so he escalated the problem to hisenseHisense contacted me and I mailed the tv to their warehouse, where they repaired the tvThis whole process took weeksA few months later, the same problems occurred with the tvAgain, I called and mailed the tv to hisense, and they again repaired the tv This process took another weeksI have one tv, so during the time hisense had my tv for repairs, I had to pay for cable that I could not watchHisense customer service refused to compensate me for this expense, and refused to expedite my repairs and shipping timeI was told that if the same problems occurred, I woul

Bought a tv on August Tv screen was brokenThey promptly replaced it with the same tv except the sound does not workWe have called several times and spoke to several different people about replacing or fixing our tv with promises of someone calling us to fix our problem and no actionWe have had a tv with no sound for almost a monthWhen we call now, nobody has any record of our problem and we start all over again like it's our first phone call Product_Or_Service: inch Hisense smart TV

I contacted customer service as my tv is advertised as having 4K definition and features, yet whenever I plug anything into my tv it tells me the resolution is 1080p, I did a tv test on my xbox one and it said your tv is not capable of broadcasting in 4k I paid for [redacted] inch 4ktv it had 4k on the side of the box, granted it is a model (model number 55H7B, serial number [redacted] ), still when I plug in the first thing I have that is capable of running in 4k and it tells me my tv is not 4k I feel like I have been a victum of advertisement When I contacted the customer service they informed me that my tv is capable of running in 2160p while it is better then 1080p it is still not 4k definition, yet here I am days later and all instructions they have sent me to get the tv in 2160p have failed When I contacted the customer service at hisense today, they provided no solution, I asked to speak to a manager, ultimately he hung up on me after I had asked him not to a

Our TV broke within two months of purchaseAfter contacting the company, it took two weeks for a repair man to come out to the houseHe was unable to repair the TV It then took two more weeks for them to send a box, which we had to put the TV in and ship back to themThere were no instructions provided as to shipping, packaging, liabilityWe now have been without a TV for an entire month without and no date in sight in which we will have a new TVCustomer service has been unavailable to us and full responsibility for the TV has been on usOverall extremely poor customer serviceWe have written to the company three times without any reply from their customer service department At this point the money spent on service repairs our efforts to send the TV back to the company parts, labor, etchave cost more than the price of the TV, not to mention an entire month and beyond without a TV for our familyWe have lost complete confidence in the company Product_Or_Service: TV