Hisense USA Corp.

I purchased a Hisense dehumidifier 2/23/from Lowe'sAt the end of May the pump stopped pumping to the hose and instead diverted to filling the bucket instead, requiring me to empty the bucket once/dayThe 90-day exchange period at Lowe's had just passedLowe's said I had to call Hisense and deal with them directlyI called them the end of May requesting replacementThey said I had to cut the power cord and mail it back with a return form Although I pleaded with them to mail me a new one so I could keep using this one and manually dumping it because I couldn't go without oneThey refused to consider making any allowance on their exchange protocol, and I had to buy another de-humidifier in the meantime because I couldn't go without one for even hours, let alone the 7-business days I was told it would take to get a replacement(We had just had a huge mold remediation project done on our house costing thousands of dollars and we have to keep humidity below 50% to inhibit

Purchased tv 2/18/15, stopped working 1/15/
Business will not remain in contact
Purchase date 2/18/
inch hisense tv, serial number ***
498.00$ payed cash at walamrt at 10:am
I have contacted hisense multiple times and they will not maintain contact or fulfill their guarnteeThe warrenty policy states my tv is covered for a period of years
When I turn the tv on, the screen will come in for about seconds then black out and all you get is sound, tv is un use able

I purchased a smart t.vMarch 26th, and the screen has been blacking out for the past weeksI called September 29th, to have a repair person to come fix itI was told someone would call me within 24-business hours and to email them my receipt, which I didI waited all week but received no call backI called this past Saturday and the rep claimed they never received the email and gave me a different emailI sent the receipt different times (I have the emails) but still no availI called this morning and again was given no assistanceThat rep claimed he could not see emails in technical support and refused a supervisorSo I started an online chatAgain, the rep only responded "I'm sorry to hear that." But nothing elseI typed in hello twice then the session ended(I also have that email)
Product_Or_Service: Hisence 55" Smart tv
Order_Number: ***

Failing to honor warranty on a inch TV
I purchased my Hisense inch TV (Model: ***) about months agoThe TV simply stopped working for no apparent reason one day weeks ago (About half of the screen was displaying colorful vertical/horizontal lines while the rest was displaying picture)I called for their warranty service and after sending them photos of the display of the TV screen as requested by them, they replied me on e-mail and followed by a phone call advising me that the internal LCD panel was cracked and it was not covered by the warranty
The manual with my TV clearly says that my TV was covered with a yr warranty on LABOR and PARTSThere was no damage done to the TV by me (Clearly shown on the photo sent to them)
It would be a misleading if not deception should Hisense refuse to honor their warranty to have my TV repaired

Plastic connectors for dehumidifier pump option broke unexpectedly Company not only will not replace broken piece but now voids warranty
Oct 22, 2016, Hisense DH-70KP-1SLE, July 19, 2017--hose disconnected from unit due to broken connector pieces A and B (spring, washer, two metal pieces presumably gave under the pump process) Contacted customer svc who claims this is NOT a warranty item and it must have been my faultSuggested I return to store, however I explained I am outside of day return window Then proceeded to say that they have never heard of this and I must have done something I explained dehumidifier has sat in same location since we purchased months ago and is only touched to clean filters as needed It is not in a place that it is bothered and that I came down to the basement and noticed my "empty bucket" light on (not while under pump operation) and when I emptied bucket looked behind unit to see the connector in pieces and cracked so that they cann

I have had issues with TV since I bought it called multiple times and nothing was done about it no follow up etc and it takes at least minutes to speak with someone now they are telling me it is out of warranty when the product was never fixed I looked online and other people are having similar issues with their tv so it's obviously a manufacture issue and they leave customers hanging the smart app don't work it's frozen nothing works I want it fixed or take your defective product back
Product_Or_Service: Hisense tv

Hisense USA will not uphold the refund they promised me for my defective unitI was told on two occasions that I would be receiving a refund in full
I have been a loyal customer of Sharp/Hisense for yearsIn the last year and a half I have purchased (4) 75" 4k TVs and (4) 65" 4k TVsThe combined cost of these units is over $18,One of my units which I purchased in December had a manufacturer defect that arose in November I began my warranty claim at the beginning of December My retailer made numerous phone calls on my behalf but was unable to get the Sharp/Hisense to back their year manufacturers warrantyI have spent the last months speaking with Sharp/Hisense trying to get them to make a decisionAfter sending them pictures, invoices, receipts, even affidavits from the owner of the retail store that I purchased them from I was able to get Sharp/Hisense to agree to replace my unitThen on February 16th, at 2pm, I spoke with ***(representative

Horrible, horrible customer service
I purchased a Hisense portable air conditioner this week While attaching the window exhaust adapter to the window panel, one of the little plastic clips snapped off I call customer service, they informed me that the clip snapped off due to my actions and that they would not replace it unless I paid for it I then asked to speak with a supervisor and was put on hold for minutesThe csr came back on the line and said that his supervisor was busy, did I want to go back on hold? I declined and called ***, where I had purchased the unit They told me to bring the entire unit back to the store and they would replace itI'm going to take it back and buy another brand

Hisense air conditioner missing partsWanted them sent overnight to me at my expenseCustomer service refused
Purchase the $Hisense air conditioning unit portableCoupler was missing that attaches to the machineWanted to pay for overnight of the piece at my expense and customer service refused

Bought a Highsense LED LCD TV Model #*** a few years ago and the TV didn't last but yearsThe color is extremely badI contacted customer service who was no help they said I should have bought the warranty even if I did it would have expired after yearsThey were no helpI've purchased TV's from LG that has lasted over years this far not one issueTheir TV's should be banned they only last a few yearsI paid $plus for the TV at WalmartA 55" screen TV that I cannot even watch BC the color has faded so badWe've reset the TV and adjusted the picture settings to no availCustomer service was rude as hell n basically told me w/o warranty nothing they could doI plan on letting Walmart and any consumer at walmart know never in life buy a hisense model TV they wont stand the test of timeTheir TV's are trashI will go on Facebook and twitter n let consumers know also unless they come up w a solution to my TV problemThe screen looks so bright it almost looks blue

Our first Hisense dehumidifier lasted one summerWe got our replacement which lasted monthsIt did not work the following springThey sent a replacement unit which worked for a short period of time but then also stopped workingThey refused to replace or repair the second defective unitThey said the replacement was out of warranty even though it had only been used for three months (nice trick)They base the replacement units warranty off the original units warrantyWe had the replacement unit less than a yearBottom line, they do not stand behind their product
Product_Or_Service: Hisense Dehumidifer

Attention everyoneI purchased the Hisense 65H8C from Best Buy in April of this yearI bought this TV because it was advertised to provide 4k and HDR at a very affordable priceTo this day, I have not been able to verify whether or not this TV actually has the ability to play 4k HDR because NONE of the apps show in 4k and there is nothing in the menus that even mentions 4k HDRAnd here is the real kickerSoon after the 65H8C came out, Hisense released a 65H8C+ which is the exact same tv, but actually has menu options for 4k HDRNow I ask you, how fair is this?! I have since contacted Hisense on several occasions, only to be told that "an update is coming soon that should enable HDR"Huh? Shouldn't this TV have apps such as Netflix and Amazon that already show HDR? I am SO disappointed with my purchase and I am angry because there is nothing I can do about itBest Buy wont refund my moneyFor budget 4k HDR I highly recommend a different brand such as TCLThey have a very good record of responding to customers and their TV's actually do what the box says it will doI am SO very disappointed in HisenseNever again!

on 06/07/i purchased a hisense dehurmidifier from lowe's ***.on 09/28/it stoppedworkingi called hisense - talked to *** and she E-Mailed me a exchange authorization request formi made it out and sent in a copy of receipt of purchase,power cord, and serial cord on09/28/2018to *** ga.XXXXX.I called *** on09/29/2918, he told me it was under reviewicalledpash on 10/23/he told me he had toE-Mail shipping to get me an answer,no other way to get to shipping'??told me large volumeon dehurmidifiers,possible out of stock.today 10/25/i went out ontomy deck at 7:am to see a box fromhisense thereupon briningin housr I saw printed on box certified refurbished.I called hisense *** 9:am, he told me I had to take a picture of box and E-Mail I to them.I told him I never did this before,did not have smart phone ecttold me to get someone to do it for me .I told him there shipping should have a record what they sent
Product_Or_Servic

I purchased a tv from hisense feb and a storm occurred august and my "one year warranty" doesn't cover acts of natureso I asked her what does the warranty cover? She said our warranties cover manufacturing issuesThen I said ok are there any known issues with this particular televisionShe said no NONE of our products have manufacturing issuesSo if what she is saying is true that means the warranty is null and void and redundant and there is absolutely no need for a warranty at all I am not happy at all

*** D***, thanks so much for your swift response to my initial problem about my newly purchased Hisense TV remote which stopped working after one month of purchaseI am highly grateful for your exceptional customer service skill you displayed while interacting with you and more particularly for lifting up to your promiseThis is my first product I bought from Hisense and am happy am not disappointedInitially,
I was sceptical because Hisense is not so popular in my home country but I must confess am impressed with you guysPlease keep up the good job great guys! I wish you all the best All the times!!

My tv was sent in for repairs twice, and the same issues have happened againCustomer service refuses to exchange or refund me for a defective tv
I purchased a 50" hi sense smart tv, model 50H5G, on Black Friday Less than months later, the tv stopped workingI called customer service and they sent a repair man to look at the tv The repair man could not fix it, so he escalated the problem to hisenseHisense contacted me and I mailed the tv to their warehouse, where they repaired the tvThis whole process took weeksA few months later, the same problems occurred with the tvAgain, I called and mailed the tv to hisense, and they again repaired the tv This process took another weeksI have one tv, so during the time hisense had my tv for repairs, I had to pay for cable that I could not watchHisense customer service refused to compensate me for this expense, and refused to expedite my repairs and shipping timeI was told that if the same problems occurred, I woul

I purchased a HiSense dehumidifier and within 8-months it stopped working properly Since it was within the year warranty I contacted the company and completed the paperworkHiSense then sent me a broken dehumidifier as a replacement I contacted them again and sent the broken dehumidifier backNow every time I call for an update when I will get a replacement for the replacement I get the run around, I have called them multiple times a week for several weeks and I get the same response it will be sent in business days, of course that was over days ago and every time I call they said they will escalate the issue and someone will call me within 24-hoursNo one ever calls meTheir customer support is just a call center with no real connection to the actual HiSense corporation; they can not assist you in any wayMy incident number is ***

Failure of TV Screen within years and no replacement parts available and unable to reach company directly to ask for helpOnly out of USA call cent
I bought an Hitachi 3D TV from Sams club in NovIt was made by Hisense in GAThe TV is only warrantied for year but LED TVs are expected to work far longer than thatThe back light LED array suddenly gave out within yearsNow they tell me there is no way to get a replacement array or even a whole new screenI cannot even get to the company directly because they use an off-shore call center for all callsEmail request for help has not been answered

Bought 50" Hisense TV at Walmart in Victorville CA on Amargosa Rd
Tv broke "turn ons" Lines all over it, blue/green
Reported
HSeries Hisense Smart TV 50"
Bar Code: ***
year Warranty from Factory
H Email: ***
Service email: *** PH ***
Case: H (reported no less than times)
Sent numerous pictures of TV--on/off/side , back etcper service request, had to resend them
They said hour response each time--and nothing heard from them!
Purchase price: apps $ (lost receipt from Walmart)
Hand carried back to Walmart, at much effort on MY part as I am olderThey would not take it back, even though they have the receipt in their systemThey said to "deal with the manufacturer" so they are not standing by a product they sell eitherThey should give back my money and then deal with this bad company themselves as they are bigger than I am!!!!
This company has people who barely spea

I have multiple Hisense televisionsOne particular television updated and remove Pandora and Vidu icons, I called, Hisense about this and after a few weeks of getting the run-a-round with email that never showed, the company finally sent me an USB drive to updated the television and restore Pandora and Vudu(the main reason I chose this brand) The update did restore both Pandora and Vudu however completely destroyed the software of the television and the picture has a rainbow color defect!
So far after multiple phone calls to the corporation they have not helped result my permanently damaged television which is under warrantyThe customer relations with this company is any positive review such as the Revdex.com as listed So far this company has not done any type of costumer service, I had to call them and so far have only a broken TV and reoccurring phone call conversations I have had to place with this company only to get nowhere!