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Hisense USA Corp.

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Reviews Hisense USA Corp.

Hisense USA Corp. Reviews (309)

Hi my name is *** *** And I had filed a complaint after violated me by ignoring my issue as they are doing now...I had spoken to a supervisor about the broken TV that I had taken out the box to find the TV had been loose and nearly put together as I called a week ago I am still not heard anything from these people as they have poor customer service skills

returned 4k tv for repairs timeseach time it was received the screen was damagedreceived an exchange tv and this one also was also damaged
PURCHASED HISENSE 4K "43"TV MODEL: 43H7CORDERED THRU AMAZON ON 5/28/ORDER#XXX-XXXXXXX-XXXXXXX FOR GRAND TOTAL OF $443.48, VIA AMAZON VISAON 11/16/HISENSED APPROVED 1ST RETURN FOR REPAIR/CASE#HXXXXXXTV WAS RETURNED TO ME AND SCREEN WAS DAMAGED, HAD TO TAKE PICTURES AND WAIT FOR APPROVAL TO SEND BACKDISASSEMBLED AND REPACKED TV FOR SECOND REPAIRRECEIVED TV BACK AND SCREEN WAS DAMAGED AGAINSAME PROCEDURE & RETURNEDRECEIVED TV BACK AND THE SCREEN WAS DAMAGED AGAIN FOR THE 3RD TIMEAN EXCHANGE TV WAS THEN SENT & IT TOO HAD A DAMAGED SCREENON 12/16/I SENT AN EMAIL TO: ***@HISENSE-USA.COM TO REQUEST A FULL REFUND.0N 12/19/2017, I RECEIVED A RESPONSE TO MY REQUEST FOR REFUND, SAYING MY REQUEST WAS ADDED TO YOUR ACCOUNT(INCIDENT#HXXXXXX)I SENT A FOLLOWUP REQUEST FOR A REFUND AND WHY THIS KEEPS HAPPENING AND DID NOT REC

I purchased a Hisense 50h7gb50" tv from walmart and paid cash The unit stopped working approx months later and I contacted customer service for help After at least a dozen calls and even e-mailing their corporate office I have not been given any help They will not honor the warranty until I produce a receipt which I lost and can't be given since I paid cash and walmart refuses to provide the receipt The unit clearly shows the date of manufacture and it was exclusively sold at walmart so I don't understand why they won't honor the advertised year warranty when I have only had it for a couple months I missed the super bowl due to this and if I had known that this is how I would've been treated I would've bought another brand from another retailer I pay for whole home cable which I can't use now
Product_Or_Service: Tv
Account_Number: complaint ***

A Hisense dehumidifier I bought from Lowes had a month WarrantyIt quit working approx in months.Hisense stated they could do nothing for me except to take it to a repair shop, guess what they don't have any repair shops they can recommend and they don't have any or know of anyThey did not offer to pro rate the warranty or offer a discount on another Hisense dehumidifier
Product_Or_Service: Dehumidifier

Shauna handled my problem quick and easy, one phone callSimple warranty process, so nice to encounter

I am so very disappointed in the service I've received from this companyI bought a Hisense TV in August of Feb of it started buzzing and smelled like it was burning, so I contacted this company right away to use the warrantyAt first they were helpful but said I needed to mail in my 50" TVSeriously? Okay, fineI got my shipping label but was informed that it was MY responsibility to pay for the packaging by UPS or do it myselfThat seems a little fishy well the UPS in my area doesn't do any packaging or sell the productsNeither does any of the other mailing companies aroundWhen I called Hisense back and informed my CSR, he assured me there was NOTHING Hisense would do, after about minutes of him continually telling me I was wrong and needed to go to the closest USP warehouse and (once I "raised my voice"), he FINALLY understood and told me I needed to go to the next closest one although its about 45min each wayWTF?! Wow, talk about ridiculous!! I was so madI asked him to transfer me to a supervisor, he said they cannot do that but he could submit my request by email and someone higher up would contact me in 24-48hrsIt took almost a FULL WEEK to get a call backI am SO madThese are STUPID issues that shouldn't even BE issues! The TV only lasted months and with this service, I can honestly say I will not be a returning customerUnbelievable

Is bought a television from Walmart in December it was put in a friends house until I moved after my sons murder trial, I have moved took the tv out of the original packaging never been opened and the tv will not turn on whatsoever I called the company and they gave me the run around finally after speaking to a supervisor he assured me that my problem would be escalated to a management team and I would hear back from them 24-hrs I asked what day that would be and he said Tuesday 3/well that day came and went I called again on Wednesday 3/and advised them I would be calling the Revdex.com if I didn't get a call by Friday ...by Friday at 1pm a rep who asked me to send pictures of the tv "right now" I advised her I wasn't home and they would be emailed with in the hr..she asked me to call back min after I sent the pictures which I did and was told I don't know why she told you that it will be 24-hrs again I eventually got a call from a supervisor (not management which is wh

I purchased a 65inch tv model number H9e plusmonth later the tv starting acting up, it took them a whole month to get a technician out due to parts delayAfter replacing almost every parts and in two different attempts the technician was unsuccessful in fixing the tv and to make it worst he broke the back cover for itNow Hisense want me to have this tv shipped to themWas told the shipping company would contact me in hoursIt's been more then a week and never got a calledCalled Hisense back and they gave me the number for the shipping companyI call this company and they said they do not have any pick up information from Hisense, so now they are lying to customersThen I called back and was promised they are going to call me back in hoursI find that hard to believe because during this whole process they said I was getting a call back in different occasions but I never got any call backsI always have to call them

I purchase a Hisenese tv its been one problem after another distorted sound or picture, popping sounds and volume adjusting it selfand the tv went black for over to weeks, no picture no sound

I purchased a Hisense Smart TV for approximately $at a Walmart store around JulyWithin months of owning the TV and getting a Netflix subscription, the Netflix app did not workAs my day warranty was up I could not return the TV back to Walmart; however, I still have a year manufacturing warrantyI contacted Hisense on October 15, spoke with *** and he went through some trouble shooting with me; which didn't resolve the issueCalled back between Oct16-21, spoke with *** did some more trouble shooting which didn't resolve the issue in which they were to set up an appointment with repair technician and to call back to scheduleSpoke with *** on 10/22/and he wanted to do more trouble shooting before scheduling the Repair TechnicianCalled back on 10/23/15, spoke with ***; he stated they are working with contract with Netflix to fix updatesI was then advised to call back in a few weeks if no responseNever got a response from HisenseTime elapsed

In the early morning hours, my 50" 4K HD Smart tv crashed off the stand to the floor The solid wood entertainment stand made for a 65", so that was not a factor When I picked it up and sat it back on the stand, it was uneven and wobblyThat's when I noticed the front leg of the tv had cracked near the base, causing it to be unstableOf course in the fall, the tv screen was damaged I have the year warranty, and it has not even been two years yet, so I contacted Hisense the next morningI explained to the rep what happened, and that at the time of the incident, everyone was asleep, and the tv had been in the same exact spot (never moved) since purchaseHe replied that only parts were covered for days, and that ANY damage to the tv was a 'breach of warranty'I again explained the fall and damage was not caused by any individual, but appeared to be a faulty leg that was shipped with the tv He simply repeated that ANY damage to the tv voided the warrantyNo recourse wha

65inch TV had lines in it, they replaced TV, still has lines, took to repair, said would take 7-days now been almost a month without a TV
I purchased a 65h8c TV in from Best Buy in 11/28/it was declared a bad TV under warranty after I contact them re: lines across the screen They came out and replaced the TV with a new one The new TV had the same problem so I contacted them again in January of They came and took the TV 1/8/and said they would repair it and I would have it back in 7-days It is currently 2/2/and still no TV back and every time I call they give me the runaround and cannot even give me a date when I will have the TV back This is unacceptable, I did not spend thousands on a TV to have to go without it and they should have at least given me a loaner if they can't do timely repairs Multiple calls to the company have resulted in no resolution and here I am out the $$ and no TVI can provide all case numbers if needed

Hisense voided my warranty after I called them to let them know my tv fell because their leg on the tv broke
I called hisense on 5/14/to advised them what happened to my tvNot only were they not willing to help me, they go tell me my warranty is voided now because my tv has damageDamage which I was caused from the leg on the tv that came with it to break

On Feb26, 2018, I contacted Hisense for warranty service on my H8-series 4k TV because the unit exhibited panel resolution locking and blinking issues (case#***)After an in-home repair, the same issue reoccurred and I requested another warranty service on March 22, (case#***)After the second in-home service, the same issue reoccurred again, leading me to request a third warranty service on Aug23, by mailing the unit to Hisense service center (case# ***)After the unit was evaluated by technicians, I received messages stating that my unit could not be repaired and therefore, a replacement would be processedHisense processed the replacement but sent the unit to an incorrect address in another stateI immediately informed Hisense that the replacement unit was being shipped to an incorrect address and had to be rerouted while in transitWhen I finally received the replacement, not only was this exchange a lower model H6-series (from my original H8-serie

I purchased a inch 4K Hisense TV from *** on 3/6/ this TV was taken home and installed on the wall It was not removed, it was not touched The TV stopped working on 7/5/ No one was touching the TV, no one was near the TV The TV just seemed to blow and stop working completely there was no sound, there was no picture Upon calling Hisense, we were asked to do a number of tasks and report the results back to them We did this They stated that they had to send out a technician to look at the TV The technician came - spent minutes - wrote on his report that the cause of the TV not working was "impact" and left Upon contacting Hisense they stated that we would have to ship the TV back for further review We requested packaging - they stated they did not supply but if the TV was received broken - it was out of warranty We borrowed packaging from a friend who had recently purchased a TV and shipped the TV back to Hisense They called stating the TV suffered

Hisense *** **" Class 2160p 4K Ultra HD Smart LED TV purchased on July 6, from Best BuyIn September responded to onscreen prompt to update firmwareUpdate completed and now there is a loud beeping sound when the channel changes9/22/Service Order Case # assigned and a initial email acknowledgement received stating ? We are sorry to hear that you have been having problems with your Hisense equipmentWe will work diligently until we have resolved your issueThe case number for your incident is ***-- Please feel free to track the progress of the repair at any time using the link belowINCIDENT STATUS REPAIR HISTORY Event Date Work Order Created 09/22/Service Order Created 09/22/Status Changed to Void - Do Not Bill10/05/I called Customer Service for explanation of the VOID statusI was told multiple times that it simply meant it was beyond their ability to resolve it over the phone and the issue was elevated up to R&D for resolution"Someone" will cal

I purchased a 65? flat screen from Best Buy mid July In August the unit would spark when the HMDI cord was plugged inOn 9/I filed a warranty claim to have someone come out to repair the unitI was told that Teir tech support will call me in hoursStill no call a week later so I called back and was told my case was sent to a supervisor and I would get a call in hoursBy 9/still no call so I called and a supervisor told me that his supervisor would call me the next day and he would follow my account to ensure I received a callIt's now 9/and still no call or repair
Product_Or_Service: Hisense Flat Screen 65? tv

Bought a HISENSE A/C at our local Lowe's in Laurel, MS on June 1,Not all parts thereMissing screws and bracketsMy husband called HISENSE and they refuse to send us the parts without us going back to town and doing a lot of stupid stuff, My husband is disabled and can't get out easily nor do I leave him aloneWe paid good money $for the a/cHe sent copy of receipt to email the RUDE lady provided and it kicked backI can understand trying to go back to town if it had been a large part missingThis only small screws and bracketsThey don't want to help us We WILL NEVER buy a HISENSE product again and I will tell others how they treat people

On Friday, November 24, I contacted the customer service department at Hisense because (after changing the location of my TV from the living room to the bedroom) the remote quit workingI spoke with a representative named *** who said he worked in the "tech" department in JamaicaHe had me go through a series of diagnostics, then determined the "remote senor" inside the TV was damaged and needed to be servicedI asked how any "damage" could have occurred when the remote to the TV was working ten minutes earlier and all other functions were working from the TV unit and that the TV should still be under warranty? He continued with jibberish at which point I asked to speak with a supervisor and for the corporate headquarters address and phone number*** then said he was not allowed to give out that information and would "transfer" me to the escalation department, when I agreed to be transferred, he then hung up the phoneI called back several times and finally spoke with

On February our daughter bought us a Hisense model48Hfor our homeUp until days ago 10/07/the tv worked fineMy wife and I came home and turned on the tv and there was sound but no pictureIt immediately Googled the Hisense USA company reviews and was horrified with what I sawThere have been complaints in the last years alone with the Revdex.com, and who knows how many weren'tJust looking at the complaints on this site and the run around that customers were put through is UNACCEPTABLE!! I have a one year warranty and I would like a refund or store credit as oppossed to a different tv from HisenseUSAMy wife and I are on a fixed income have no resources to purchase another one
Product_Or_Service: 02/12/

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Address: 7310 McGinnis Ferry Rd, Suwanee, Georgia, United States, 30024-1281

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