Hisense USA Corp.

I purchased a Hisense product that does not perform as advertised
I purchased model 55h8c on 1/23/ It is a Hisense product that was sold through Best Buy
The product's website prominently advertises that the product features HDR (High Dynamic Range) processing The claim is supported by the quick start guide The website, quick start guide, and specifications sheet all also boast buiapps including Netflix and Amazon
Both Netflix and Amazon provide HDR programming
On or around March 21st, I became aware that I was not receiving HDR content I contacted both Netflix and Hisense
Netflix informed me that this model does not support HDR
Hisense advised that I needed to upgrade my firmware After receiving an email to update firmware, contacted hisense again They informed me that I already had the most current firmware, but that HDR is not supported via the internal applications Furthermore, I was advised that HDR processing is only supported vi

On January 24, I purchased a sharp televisionLast Monday, the screen went blackI've tried contacting customer service several times as well as their third party technicians to schedule repair/replacementDespite their promise of a return phone call by the next business day, I have yet to receive a return phone callI am a teacher and a single mom and can not afford a replacementThis is the only tv in our home
Product_Or_Service: 50" sharp tv
Order_Number: ***

I have been waiting on a Kudos Tablet aka Sero since NovemberHere we are in March and no tablet yetFirst I call and they said it was sent out yet they didn't have my address on fileI had that taken care of so now I have to wait till December now there out of stock due to the holidaysJanuary still out of stockFebruary they are getting some ready to be shippedMarch now its if I'm pickedI have told the reps that I wanted to speak to a supervisor cant do that because you have to wait -hours, and no one ever callsSent them an email over a month ago no response on that eitherNo where on the form does it say " if you are selected".Every time I call "we are sorry" or "for sure we will sent you yours in the next batch" "I don't know when we are going to get the next batch in this is not the shipping department"Well news flash you weren't the shipping the department when you offered the Kudos Tablet aka Sero I gave you my Kudos now when am I going to get the Kudos Tablet !!

September I purchased a smart TV with a year warrantyThe TV blew up , I called the company who said they would send out UPS label for me to send it backThe replacement TV was delivered weeks later damaged and not in working conditionThey asked that I send pictures of what the TV was doing and they said they would send another UPS label for me to return it, however it has never arrivedI made several calls to them and they say they will send out another label

I purchased a "Sharp" inch brand tv model 6100U that advertised that it has HDR (High dynamic range) enabledThis claim is on all of its advertisements (walmart, ebay, amazon and the Sharps web siteNot only is this but when I called the company to inquire about this they say they are in the process of releasing a firmware update on something that was advertised to be enabled on the tvReps at Hisense (mother company) say they are working on this with no timetable as to when it will be completedI purchased this tv for a business and cant use it in its current stateThey lied to have consumers buy the TV only to help with sales because competitors have HDR enabled on their tvsHDR is not active on any of their tvs but they market as suchIm now stuck with this tv and was told to wait until they come up with somethingI feel misled and used because now im out of and cant return it because I opened the boxIm not the only one with this complaint and it seems that th

I purchased a Hisense television approximately years agoAfter aboout months the screen went blackI called customer service and the repaired the tv with no problemsIt happened again about or months laterI said I would like a refund and they said if it happened again I could get one but as for now I had to send it back again to get repairedOnce I received the tv again I left it in the box and didn't use it for about months or soAfter I decided to use it again, it lasted only days and did the same thingI called Hisense and told them I just wanted a refundTheir reps said to send it back and they would call me with more infoAfter or days I called back to see where the issue stood and was told I could not have a refund and they would send me another tvI rejected another tv and they were supposed to put in new claims for a refund(and was told I would be contacted after a decision was made everytime and was never called)I spoke with the same repand super

I was really excited to purchase a 4K sharp television on the date November 24, the date of Black FridayUnfortunately, two months into owning the television, the screen began to malfunctionThe pixels inside of the television are either dead or stuck and it is causing the images to be deformed/smudged along with pixel lines to display horizontally and vertically throughout the screenI contacted the support whom responded to me they would not service the television due to it seeming as if there was physical damage or a cracked screen, however, the television has no physical damage, the screen is not crackedThe television has malfunctioned and I am out of approximately $due to this incident
Product_Or_Service: Sharp 4K inch televisin

A refrigerator was purchased at Brandsmart on 4/16/it stops working on 5/23/12-month warranty with Hisense(manufacture)8/1/still not repairedthe warranty company has come out twice to repair the product and have been unsuccessful and will be sending a third partI have three kids at home on summer vacation a non-work fridgeI spent + TaxI can no longer wait for them to keep coming out to repair a product that is not repairableI want my money backI have requested for relacement servieral times, and have been denied that optionII have called over 20times and there is still no solution to the problem how much longer do I have to be without a working refrigerator
Product_Or_Service: Hisen RF20N6ASE
Order_Number: ***
Account_Number:***

I have purchased Hisense TV's and all have broke down the same way, They all have power supply issuesThe inch brokedown after months and when I called Hisense claimed it was out of warrantyThen I purchased a inch it started shutting off after monthsI exchanged the TV and Kohls said that if the new one breaks again, I am to call Hisense now the inch brokedown again and they sent out a repairman weeks ago and the tv shut on and off the same dayHisense TV's all have power supply issues and it needs to be addressedI want a refund for the 32" and for Hisense to repair my 39" I have called Hisense several times regarding both TV's and they do not want to own up to their power supply issues, this is the third TV all broke the same way
Product_Or_Service: Television

I purchased a dehumidifier from Lowes Dec6,Model dh70kpsdleThe handle on the bucket that collects water and is used to empty the water.The handle brookelast weekI called their service line and was told it was wear and tearI said it was defective or a poor designWhat is a warranty for if does not cover operation of the product?
Product_Or_Service: dehumidifer

TV not working Under warranty, but HISENSE refuses to fix it because receipt from Costco "not valid."
Hisense case # HXXXXXX Hisense 55" Class 4K Smart LED Ultra HDTV 55T880UW - Item# XXXXXX pruchased from costco 10/4/ TV quit working in August Started with problem turning on in July Would take several moments to several minutes to turn tv onThen, by 9/7/it would no longer turn on at all  Called Hisense several times to resolve issue Finally, talked with a rep 9/7/said that it was under warranty and technician would have to come out and fix itShe corrected our information - the previous rep had the address and phone wrong She said all we needed to to do was send in receipt Sent in receipt immediately via emailCalled several times, each time the rep told us they haven't received the receipt 9/22/I called Costo consierge for help Costco told me they would forward a proof of purchase I talked with Hisense again on 9/28/ Hisense

I purchased a product from this company on November 23rd of (inch LED TV) I used it several months before I was temporarily reassigned, and I had no issues with the product When I recently returned from a detail assignment out of state, the product no longer worked I attempted to contact Walmart for warranty repair issues and they could not find the product date purchase, based on Model, Serial Noor PCU I contacted HISENSE and they basically told me to get a new TV I spoke with several associates (AKIRA, MICKEY and MATHEW) and none could help.It's disheartening to know that high-value products (above $1000) purchased in the USA only work a few months, followed by major corporations looking down a hard-working consumers, basically telling them that they're screwed when just trying to repair a product that they purchased with their hard-earned money I just want my TV to work And NO ONE in my area services these TVs
Product_Or_Service: Sharp TV (HISENSE)

Broken Smart Tv
Purchased a Smart Tv on 7/08/Aug 29, the color went outSound worked but it had no pictureThese televisions come with a two year warrantyBeing it was out of warranty by less than two months, and being that the television was only TWO years old, I thought maybe this company would try and work with me on repairs or replacementI called Hisense, asked for a supervisorSupervisor kept apologizing for the inconvenience then proceeded to tell me that there was nothing that they would doTwo year old TV will now go in the garbageRepair cost would be $plusI refuse to put any money into a television that went out after only two years or with a company that is not willing to work with me

this is my second replacement the tv is doing the same thing coustomers service is way to hard to understand.This tv is always freezing on boot up and when in an app the tv is around months old

Hisense will not schedule a technicianGive a fake email address and unanswered phone number
My sharp branded Tv, Model number***, serial number*** stopped accepting commands from the remoteThe remote is verified as working via another TV
Originally the warranty line said it was the verified working remoteAfter a big todo, they accepted that it was the TV and would schedule a technicianproblem is they keep giving me bold faced lies about the technician date of serviceEvery person changes the BS date, but agrees that an actual technician is not really assigned to my caseThey gave me a number to call to get a date confirmed, but that company (ITI) does not answer their phoneThey have me an email address that is complete BS and caused an immediate return of my emailBasically Hisense is playing a long drawn out game of screw you

Ms yori did really great and was very helpful

In June, I contacted the customer service department to request replacement filter covers for my Hisense dehumidifierThey sent me the filter covers which also had the filters attached to them (which I did not need, I only needed the filter COVERS) but they sent right side covers and I needed one Left and one rightWhen I contacted them to have the correct one sent I was told several times that someone from their management team would contact me and to have me send photos of the product so the manager could see that they were incorrectWhen a manager did contact me, he told me that the people in the warehouse said the parts are interchangeable They are notThe photos clearly show thatThe filters themselves are interchangeable but the covers are NOT and the covers are what I needed replacedThe manager then said he would investigate further and if he found in my favor he would send the correct partI still have yet to have this resolved and keep gettting the same message e

I bought a brand new fifthwheel rv on Jan12,
The refrigerator is a Hi Sense product and broke Jan26, My warranty covers for this product to be fixed/and or replaced if it malfunctions or breaks They have sent out a technician to put different parts in it different times and it still doesn't work This has been going on for almost months They never return my calls Always stating it will be escalated to supervisor board committee they will discuss what to do So far I haven't received any information or help with this I have spent over $in just ice alone and have lost a total of over $in food spoilage because they put parts in it and it worked for a few days then stops working Not to mention that it is dangerous for the temp of the food to drop below degrees and my husband and I have experience stomach issues from this situationI really don't know what else to do other than seek an attorney for some type of solution I do know

My TV has not worked properly since purchase over a year agoAt first I has Internet issuesThe company sent a technician out and he left before I could even see if the product was fixedThey sent a tech out again and he fixed the Internet but not the Bluetooth does not work.again the technician left and refused to wait and see if things worked or notNot the company will not send a tech out to fix the new issueThey want me to go without a TV and mail this one inI have a friend that did this and has not seen the TV again and it's been over monthsThey do not offer a replacement or a loan and I have seen multiple complaints of the same naturePeople not getting their TV back or receiving it with broken screens etc and the company refuses to fix that so I don't feel comfortable sending this in or my children being deprived of a product I have already paid forThis is a poor policy that people go withoutI have kids and I am unemployed so I can not afford another tvPleas

Our church purchased a Hisense de-humidifer for our children's Sunday School room in the downstairs of our building because we have had an ongoing leak and the carpet stayed wet
The de-humidifer worked fine until the end of the first year and then it stopped automatically turning itself off when it was full which resulted in even more wet carpet
I called Hisense and they were very accomodating and gave me instructions for returning the product which included cutting off the power cord
I followed all instructions and they did say that they got everything they were supposed to and were working on replacing it but they never could give me a ship date
It's been months and every time I call they tell me they will call me back but they never do
I have called at least twice a month, so six times
I will never buy another Hisense products again
Product_Or_Service: 10/28/-purchased from Lowes
Order_Number:***