Hisense USA Corp.

I purchased an expensive Hisense Riki TV in April of I did purchase the one year warranty, however now it won't power onHisense guarantees customer satisfaction and I am NOT satisfiedThis television is in pristine condition, and has been very well cared forI called to see if they would do an exchange, or repair and was told noThat I would have to pay for the repair myself
Product_Or_Service: Hisense

I have sent my TV in three timesAfter the third time it was still not repairedReceived replacement TVIt arrived broken
I purchased a Hisense 50H8C 50" Smart TV from a local Best Buy for $on 7/17/Since then I have sent the TV to Hisense three timesThe TV, which was to be sent back to me repaired the second time, came back with the same problemI was told I had to send in the TV a third time, and that I would be updated throughout the repair processThe only update I received was that it was determined that I would have to have a new device sent to meI was not updated by anyone when my TV arrived at Hisense, nor was I updated with a tracking number when it was being sent to meThe TV was also shipped to the wrong address two times in a rowI was informed after the first time that the issue would not happen againHowever, the second time I had to call Hisense in order for them to change the delivery address since they messed it up a second timeI have now been wi

I bought a new Television at Sam's Club In May of (It was a Sharp aquos.)On October 10,the picture went outIt was black with vertical lines and flickeringFirst Hisense said they were going to send me a box with packing materials and a prepaid shipping labelOn October 24th, they called me and said they were sending a technician to my house to look at my TV and determine if it could be fixedThe date for the technician was set for November 2, I was told that the technician would call me a day or two in advance to set up a time of dayNovember 2nd was Friday and I had top take a day off from my jobNovember 2nd arrived.There had been no call from a technician and at 12:P.MI called Hisense and asked if the technician was going to make it to my houseThey said they had attempted to contact me on October 26th to tell me they were going to send out a freight company (Pilot Freight) to pick up my TVThere was no phone message or mail that ever reached me and I

I purchased the 65H8C (model) and it has HORRIBLE light bleeding in all four cornersWhen watching dark scenes the picture quality is horrible
I contacted Hisense and sent picturesThey responded and told me that I would have to ship my TV to them for repairHowever, other customers with the same issue were sent replacement televisions and their old one was taken away when the new tv was deliveredWhy should I have to go weeks without a television due to poor manufacturing quality?

any damage on tablet even unrelated to issue has voided my entire warranty
** Hisense Chromebook QuadCore ProcessorI purchased this item in December 17, The plastic in the upper right corner cracked when I closed the cover back in January The item was not dropped or anythingThe plastic is thin in that area I checked the warranty information after I noticed the crack in the case and it stated that the warranty does not cover cosmetic issues, which a crack in the plastic would be
Now, three months later I have an issue with the mouse not left clicking correctly I am being told that because of the crack in the plastic in the corner, my entire warranty is voidedI was told that if there is any damage anywhere on the unit the entire warranty is automatically voided for the entire item This is absurd and a blatant attempt to disallow warranty issues If the damage is found to be related to the area where the damage occurred I can understand that the warranty

On 12/09/I called and ordered a remote control for a tvAt approximate pm I called and was cut offI called back and with someone who said their name was***I told her what I wanted and neededShe told me the system was down and if I would leave my name and phone number someone would call me back when the system came back upAt 742pm on the same day I called back and was cut off againI called back again and spoke to a man that said his name was McTavish or something like thatI told him what*** saidI told him what I wanted and he had to put me on hold to find the info agand againHe took my name , address and credit card info and put me on hold and I was cut off againAt 753pm I called back to find out if the order had in fact been placedI called back again and spoke to someone named ***I was told the remote had been orderedHe verified the price and told me the remote would arrive in 3-daysMay card it seems was charged on 12/09/Th,e cu

I have a dehumidifier that has a year warranty and stopped working before a yearI registered it #104025.Now they tell me I need all this other stuff to prove it.All I want is replacement
Product_Or_Service: Dehumidifier

The bucket on my dehumidifier cracked and I contacted Hisense on July, 2,to get a replacement and they told me it was out of stock I called again on July 9th., and July 30th The part continued to be out of stock and they couldn't tell me when it would be back in stock and to call back in two weeks I contacted them on August 15thand told me it was in stock and I paid for the part on my credit card I received a part on August 15th., but it was the incorrect part I sent their customer service team an email and never heard back from them I contacted them by telephone today, August 22ndand spoke to one of their customer service repsand he indicated the correct part is still out of stock and could not tell me when it would be back in stock He also told me I would get a refund check in the mail in 6-weeks I asked why they couldn't refund my credit card and he said that was their process I asked to speak to his supervisor I spoke to his supervisor, *** and he

I bought my Hisense smart tv, and within a few months my remote just stopped workingI bought a expensive harmony remote to control it thinking nothing of it Tried to connect to antenna and I couldn't do itTv has no menu button tried my other remote and it would not work eitherI called customer support to walk me through setupAnd was told this tv can only be auto tuned with an original remoteAnd they are out of stockI then asked for pricing and was told something like $for a new remote and 34/shipping? What that's outrageousIs there any other option that's way to much and by reading reviews it seems remotes go out constantly Is this some kind of scam ?
Product_Or_Service: Hisense tv
Order_Number: N/a
Account_Number: N/a

I bought a new TV with a known defect I want it exchanged for a model where tv does not wobble or my money back
The retailer is Walmart and will not return the tv the stand won't fit in bottom of tv it's the bottom of tv fault not the stand your customer care is no help only wants to send new stands (not the problem) I'm not over happy with the product
There is multiple instances on the web of your tv stands wobbling
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Here is two instances you can easily find online making this a known problem please exchange for a different model or refund

Sharp 60" 4K UHD TV that we purchased no longer gives us a clear picture and were told they will give us a new, better tv or the same one we currently have After waiting a month to get the new tv we realized it was not as good as the one we had so we had to refuse it..that meant calling again and us having to prove the tv they tried to make us take was a poorer picture and wasn't a 4K UHD TVWhich meant being told by *** that they were escalating the order and would call us in 24-hours which they never did We had to constantly call them and still no damn tv It's been weeks of them NOT helping us, no tv to watch and frustration rising We want our TV and it almost feels like they are holding our new one hostage Plas help us, I cannot take it anymore I worked in customer service for 20+ years and would not dream of treating someone like this If I hear somebody say that they are escalating this situation again I might go crazy I just want to relax and watch tv with

I bought a TV back 11/27/in less then months it had no picture, this TV has a year Warranty, I have been dealing with these people for sense then!! They sent me TV everyone has had something wrong with it, then they ended up sending me back my original TV that still is not working right, it has halo's going across the screen and goes bright and dim at timesI call and they tell me a supervisor will call me in 24/hours and never does! I have been told after TV's and all the inconsistencies that they would give me a total refund, but as you can guess they have not sent it to me!! I have of there TV's and all of my notes of who I talk to time and date! Any help would be greatly appreciated
Product_Or_Service: Hisense TV

I purchased a Hisense 48" TV from Walmart in May In August 2015, months after purchasing, the tv required a repair that included the replacement of the main board In January 2016,year and months later, the main board failed again According to Hisense, the warranty for all parts in this product has expired and they refuse to offer any assistance I demanded to speak to a supervisor on two occaisions and I was told that one would call me back within to hours Noone has called to date I am very disappointed in the quality of Hisense's product and customer service For me to buy a brand new tv that isn't capable of operating error-free for at least months is unacceptable! I want Hisense to stand behind their product
Product_Or_Service: May

Re: Ref.#On October 19, 2018, I received the crisper tray from Hisense Thank you for your assistance with this issue

My TV needed some minor repairs and sent it for repairThey said they are sending replacement TVThey sent me a lower model TV without notifying me
I bought this Hseries Hisense tv a year or so agoIt developed some issues with the screen and I sent it for repairAfter few days I get a call saying the TV was damaged and they will send me a replacement TVAfter few days when I called they said they have shipped the replacement TV without any detailsThe TV arrived today, and this TV is a lower model Hseries TVWhen I contacted customer service and told them that this is not my TV, they tried to explain that this TV is comparable model to mineI showed my friend the same TV series we had watched together, it was clear that the models are not comparable by any leagueIf you look into the their website, it describes the two models distinct and publicise it differentMy biggest issues is if both the model are comparable why dont they replace mineAdditionally, the new model

I bought this TV, and I had to have it repaired numerous times Sent it in this last time (with evidence of defects) and the supervisor liedto meHe said the TV had no issues, so they wouldn't be giving me a refund, but I think he never intended on giving me one So they sent me back another TV, and said it was the one I sent in but the serial numbers didn't match Nowthe TV I sent in was faulty, but instead of refunding me my money for the TV that was faulty (supervisor promised me a refund), they lied and said it worked but sent out a different TV I was due a refund off of the one I sent in, but since they sent this different one in, I have to go through the process of taking pics for evidence, and shipping this TV back for the 4th time Possibly with no end in site I understand you have to give a company a reasonable amount of attempts to fix a issue, but times is VERY UNREASONABLE The TV's they sent out were refurbished, but they did not go into quality control to as

Defective unitThey claim year warranty has expiredWebsite shows year warranty on this model
- Unit purchased 9/22/
- Unit failed 6/26/Hisense replaced it
- Unit failed again 10/17/after over a year but before its year warranty expiredReplaced a second time
- That unit has failed 8/14/Still within year warranty
Hisense is now claiming, without providing any evidence, that the warranty is only year and refuses to correct this defective product even though they had admitted before it was a year warranty and had replaced it after a yearThe current owners manual for this model (DH-50KP1SDLE) clearly states it is a year warranty***
The first page of the manual clearly lists this manual being the manual for this modelPage shows the year warrantyThere is no date disclaimer, version or rangeIt clearly states this model has a year w

Purchased TV on 4/14/with a yr service plan TV was looked at twice while at my house by a 3rd party vendor/repair company I was then told to send TV to Hisense USA for repair I was told to drop off at nearest UPS TV was shipped from UPS in Houston and it arrived damaged at the Hisense warehouse I was not in charge of packing the TV at any point during the transaction I have given Hisense USA all the documentation I have UPS handed me a one page letter size document that is a "Process A Drop Off Package/Shipment"
Product_Or_Service: Hisense TV
Order_Number: ***
Account_Number: yr Service Plan

I purchased a Hisense 4k ultra smart TV from a Walmart on 5/20/as receipt providesI explained to Hisense that the second I turned the tv on it had big white lines through the middle of the screen and I filed a claim the number to the claim being Case # *** the serial number to the tv is *** and the model of tv # ***They claim that it was due to physical damage and there was nothing they could doThey knew the date that I purchased the tv and claimed that it could of been a shipping issue but refused to due an exchange saying they only return manufacture defectsWell I feel that personally if the company has literally quit carrying that model and replaced it with a new one they have known previously that these televisions were defectiveAll I am asking for is at least a proper exchange for the tv with receipt provided
Product_Or_Service: 4k Smart ultra Television (Hisense)
Account_Number: ***

We purchased our smart tv on 09/05/with the intention of enjoying all the features We had issues from the day we turned on the tv when we were unable to access online movies & features, we were of the impression that we were not doing something right or the settings we were just doing it wrongWe were watching only Netflix and Hulunothing else was loadingNetflix and Hulu would freeze during movies, after speaking to their Customer Service we were assured it was not the networkWe contacted Hisense customer service deptwho instructed us step by step to reset the TVthis helped for weeks my wife realized the problem reoccurred and we resorted to trying the online movies which was still a problemwe called Hisense again and again they walk us through another resetThis worked this time for daysWe called Hisense again stared recording dates nowspoke to *** 4/18/8:pm TV may need upgrade someone will contact us within 24- hrsweek later we were contacted