Hisense USA Corp.

The tablet stopped working after monthsIt performance issues from the start with the product and Hisense will not fix or replace their faultyitem
I purchased the Hisense Sero Lite tablet model #E270BSA, for $(paid with my Debit card) at Walmart on *** for my daughter on August 20, as a birthday presentThe tablet started having performance problems in the 1st days after purchaseFirst problem that is started having was the touch screen would freeze up so about times an hour she would have to reboot the tablet so that the surface would be operableShortly after this problem began the tablet started rebooting/shutting down on by itself for no apparent reasonFinally, along with the other issues the tablet stopped charging or would not recognize when it had been plugged in to chargeWhat ended up happening eventually was that the tablet died and we have not been able to get it powered on since November because the tablet will

We had recently purchased a Hisense television that we had shipped to another one of our addresses in their manufacturer's boxThe item was shipped in this box simply because the BMC sticker they have stamped on the box states "this double wall box meets all construction requirements of applicable freight classification" HOWEVER, the item was damaged in shipping and upon filing the claim with UPS (an applicable and well know freight company) the damage claim was denied solely because IN ACTUALITY "The new, double-wall, corrugated shipping container with less than a 200-lbs-per-square-inch burst
strength was not sufficient to protect the merchandise"
I immediately contacted Hisense and let them know that due to their misleading information listed on their box our company is now out of a television and $We were only asking that this company take responsibility in some way, considering the claim was ONLY denied because of THEIR misleading BMC stickerWe would have appreciated assistance in anyway whether it had been a refund, replacement, or we would have even settled for a repairThey provided me with incident number ***, but they refused to assist or help in anywayI advised their customer service team that this was unacceptable and let them know that this issue needed to be escalatedI was told the case was being escalated several times, but it seems they were only circling me around for months (since September to be exact) to the same team and departmentI do not believe they even have an escalation teamI had spoken with a manager there and it had slipped out from this manager that they had actually stopped shipping items via UPS because of this same issueSo with Hisense OBVIOUSLY KNOWING this, why try and cut corners and not just update the information that they are continuing to list on their boxes??? Not only thatbut why not try to help out their customers once the issue is brought to their attention?? All of this information was not only verbally brought to their attention, but all of the supporting documentation was sent over to them and they still refused to assist or help in anywayThis is the ABSOLUTE WORST television company with the ABSOLUTE WORST customer service

Not honoring Warranty
Bought Hisense Dehumidifier on 6/14/Product comes with years warrantyDehumidifier started making a terrible noise weeks agoCalled support got nowhereEmailed and got no response Emailed again after days and have not heard back

I've sent my inche t.v back to them for repairs and when it got to them my television was broken while being shippedI have contacted them and Ups Claims Department has contacted them alsoHi sense was suppose to contact UPS the same day which was March 11,Today March 21,UPS cliams department contacted Hisense again and a customer service representative said they would rely the message to the right department and someone from the warehouse would contact UPS claims department in to business daysI have been having issues with this company since February 23,There is no supervisor to speak with and no one has never contacted me concerning my television except for on March 5th to say that my television was damaged and my warranty wit them does not cover itI sent shipping labels where I went to UPS on or occasions and they never received the because the email addresses was not workingNo one can tell me anything about what's going onAll they tell me i

tv - customer service - sent times the require information to them in GA and they claim that they did not receive requested t o send to someone with cert mail and they refused to give me name, dept or info to verify if I sent info again..They do not want to repair the TVDo not buy from them They do not honor their warranty

Worst Warranty Service Ever
Hisense Incident***
I sent my TV to be repaired 12/31/ I followed the companys instructions and had the UPS Store pack the TV and ship it weeks later I was informed that it arrived damaged On Feb I sent in the receipt showing that UPS packed it I just called today 3/3/a month later and the company has done nothing with my case

I purchased a Hisense pint dehumidifier from Lowe's around June (Model: ***, Serial Number: ***)Around September I noticed that while the dehumidifier was constantly running, the basement seemed more damp than usualAfter contacting customer support and going through all the troubleshooting steps it was confirmed that the unit was malfunctioning/defectiveThis product has a 2-year warranty which was decided to move forward withThe process required that I cut the power cord and ship it in with documentation of receipt & form that cost me $out of my pocket for which there was no compensation from Hisense.I had to go out and purchase another dehumidifier for my basement while I waited for this exchange to take place and a new Hisense dehumidifier be sent to me adding to this hassle.Once the replacement Hisense was received, I returned the temporary dehumidifier I had purchased and proceeded to hook the replacement upTo my dismay, this "new" Hisense rep

2/9/
Attn: Hisense Corporation, ***
From: ***
Pursuant to my phone conference with Hisense Representative 1/25/2016,
it was agreed that I, *** ***, would email request for complimentary
shipping label to: POPHisense-USA.com for purpose of RETURN MAILING
already BOXED PRODUCT: 32" Hisense SmartTV due to "manufacturer defect
with Original Product Warranty in its original box
Now problematic response from***, Hisense Representative 2/8/
developed whereby*** informed me *** *** that he declines from
forwarding hereinmentioned RETURN SHIPPING LABEL whatsoever
Rather, *** insists I UNPACK AND RECONNECT MY SMARTTV/ for purpose
of unrealistic repair when in fact, previous Hisense representative
informed me to SHIP HISENSE SMART TV back to company address on FREE SHIPPING LABEL
WHICH TODATE I NEVER RECEIVED FOR PURPOSE OF EXCHANGE FOR NEW SMART TV 32"
MY

I had a missing part and have had months of no resolutionJust runaround from daily services calls after acknowledging the issue
I sent multiple pictures of the part I am missing with my $TVTook calls raised to a supervisor to acknowledge I was supposed to get the part...while it was clear as day it should be a part I should getI ordered of these inch TVs - one had the part and the other did not! I do daily calls, told it was escalated and no parts availableNobody ever calls me back on statusI literally call every day for an update and there is zero resolution a month later as my TV lays on the floorThis is not good businessThey need to get me the $part I needNo sense of urgency, nobody cares

Purchased TV in September 18, Notified Customer Service we were having a problem with TV in October and customer service contacted Sherwood Televisions and Appliances in Baton Rouge, La and a repair person came to the house and said he would have to order a part from Hisense On October 26, a second repair person came from Sherwood, worked on the TV and said it was all fixed
On December 21, the TV began having problems again, we again notified customer service and a service tech was sent from Kenner, La and he replaced the main board and before the tech got back to Kenner, the TV again started acting up and we called the tech and he said he contacted Customer Service who told him to have us call Customer Service and have us return the TV to the Factory We received the TV back from the factory repair, on February 2, 2017, plugged it back in, hooked up the antenna and AGAIN within minutes the TV began "shorting" out, turning itself off, restarting, changing chan

I brought my Sharp Roku TV in October and the TV would not connect to the internetI call Hisence customer service to get help and I was given the run around about the issue that it was my internet provider issue as to why my TV would not connect, even though everything else in my home was connectedOK, so I contacted my provider who in turn change out my equipmentNeedless to say, my TV still would not connectI then called customer service again, and was told that a part was send to a local repair service and that someone would be to my home to repair my tvWow! I thought it would have been nice for someone to have informed me of this action, prior to ME having to call! Well someone did manage to show up about a week later, because the part was on back order
Three months later, THE TV STOP CONNECTING TO THE INTERNET AGAIN!! Well called customer service and requested a replacement and was told that this was not their policy, I must first send the TV in for repair! Aft

Bought a 51" Hisense TVThe tv started blinking on and offContacted the store where it was purchasedThey told me contact Hisense directlyHisense then gave me a case # (***) and told me Pro tv would send a tech to fix itThe tech came and replaced circuit boards which did not fix the problemHe said he would be in touchWhen I called a week later they told me Hisense had dropped the caseI then called Hisense backAfter being on hold twice for a long period, the representative told me I would have to send it back to them and it would have to be packaged professionally by ups or they would not be able to take it backI then asked why do I have to pay for the packaging and shipping when I put my money and faith in their product when I bought it and was told they would be happy to take care of it completelyAfter half an hour on hold, the rep told me they would send me a shipping label but I would have to go somewhere to print it off computer and then have it packaged a

Returned TV for repair they lost TV still no TV in my possession days later
Bought the TV in Nov picture became pixelated April Contacted customer service they requested I return the TV to there service department for repairs, So I did on April 26th They are saying that the TV was shipped out on May 2nd that tracking number was delivered to the wrong place May 3rdUps did and investigation and could not locate the packageMay 18th Informed Hisense of this and they continue to tell me that they are waiting for word from UPSToday May 24th I had UPS contact them for me personally and tell them that they could not locate the packageEven with this information they still will not send me a replacement for the TV that was their responsibility to return to meAll I get is management has escalated this caseI will never buy from this company again days is entirely to long to wait for a company to correct an issue
All I ask for was for them to replace the

I brought a 50inc Hisense television back in In September of the tv started glitching, blinking on and off so I called Hisense and told them about the problemIt took them all the way to mid October of to have a technician to come out and replace the motherboard on 11-29-That didn't fix the problemThey had to order another part which was an IR BoardI waited and didn't hear nothing back from them so I contact them and it was a problem with getting the part to the repair company out here in DallasThe technician came out 12-7-That didn't fix the problem now i'm upset cause I have family coming for Christmas and no tvHe called Hisense before he left and let them know the problem still wasn't resolved, they ordered another part which was a Toggle SwitchHad to wait and it was inconvient to me cause I had no tv for the HolidaysThe technician finally came back out again on 12-16-to replace that part and the tv was coming on but now the the remote

I brought 65? Sharp TV from *** on 11/26/ Right after I switched on the TV first time, I noticed a big gray spot on the TV Screen I reported this issue to Hisense customer care and they open a case for the same (Case # ***)(The case was opened with Hisense as the Sharp USA was acquires by Hisense.) After opening the case they (customer care) asked for 'purchase receipt? and 'picture? of white spot After sending the required detail I called customer care again after two days and they first refused that this is even an issue As per their 'Technical analysis? a spot which is similar to a size of a fingertip, is less than dead pixels and hence this will not be covered in warranty I cross questioned the 'Technical analysis? and asked how these dead pixels are calculated then they could not answer me and finally accepted it as a manufacturing defect and agree to fix it They told me that a freight company call 'Mana? is going to pickup the TV from meSame story re

I purchased a 300$ portable air conditioner days ago and it has not worked from day one Now they want me to ship it to them and pay for it but there is no box for it to ship and im not spending more money on trashthey are being no help with this defective product
Product_Or_Service: hisense portable air conditioner

In March of I purchased *** hisense tvAlmost 400$ since my purchase I've sent my tv in 2x for repaircame back exactly the sameFinally I asked for a new modelThey assured they sent me the newest model and should have no issuesWell I've had it weeks now and couldn't even watch football on thanksgiving and my guest left early to watch at homeI saved my chat with customer service to verify what I was toldI then called the company and got the same lady I was chatting with in a matter of minutes on holdShe told me it was the busiest shoping day of the year and it could be hours till I got a call backMind you this is the same company I spoke to the first time and asked for a supervisor and they put me on hold and forgot to hit the hold button and I listened to them chat about their weekend plans for min! Then told me none were availableAnd once again I have no working tv in a house full of companyI requested a refund, they want to send me yet another

I purchased a 65" Hisense 4K TV in FebruaryThe TV broke in March (Months)Sent to hisense for repair on warranty - they returned the tv broken
I purchased a 65" Hisense 4K TV in FebruaryThe TV broke in March (Months)The TV was under warranty, however I did not have the original boxI asked to purchase a box to use to ship to the factory, but was refusedI used a home depot TV box (the only readily available padded tv box available)
I was just notified that the tv was "broken" and they would not be able to repair itI asked if I could pay extra to have it repaired and was still refused
Hisense's inability to help me at all make it clear the firm does not stand by it's products or it's customersThere was no effort to meet me halfway in any of my attempts to reach a resolution
Product: Hisense *** inch 4K Smart LED TV
Purchased: February 5th
Hisense Ticket #: ***

Hisense is NONSENSE!
Hisense is NONSENSE!!! The company sucks and does not honor it's warrantyAnyone would be a fool to purchase their product after reading the reviews on how terrible their warranty isWhat others are stating is absolutely true! If your TV breaks within two years your WARRANTY MEANS NOTHING!!!!The 55" television that I purchased in April stopped working January 16, I was unable to reach anyone until Jan18thThey had my son (the TV was a gift to him) jumping through all kinds of hoops before finally sending a repair person over weeks laterThey lied constantly..."it will be 2-days (business days) and someone will contact you"..."it will be BUSINESS hours (did I hear right?...that equals days!) and the part will be sent to you..."don't open the box when it arrives or the warranty will be void"..."oh, you didn't receive it? The person forgot to send itI'll send it again." Turns out the part was NEVER sent to the house!!! A repairman called

have purchased the Sharp 55" TV 4K from Best Buy, on Feb, of this year.Until now the tv was fantastic, but since last Monday, Nov the tv stop to work.I only can turn on the tv with the remote control and I cannot to do anything else.At this moment the screen is totally black.I contact the GEEK Squad from Best Buy and they told me that the problem could be the Mother Board.Well I am sending in attach a copy of the purchase with date and model of the TV, and I would like to know what will be the next stet, because I understand that I have year of complete warranty from Hisense.The serial number of the TV is : 55G1633H8H01809This was my problem with the company.They send me another TV on Nov, 22, and this is the problem that I have with them and they do not take care:Dear Sir,As you know I had this fantastic TV Sharp for less than months, and I was so happy with it, until it had the problem that it does not want work any more, before I had many other models and I never had probl