Hisense USA Corp.

RE: Case #***-I am writing to recommend Kimberly L as l a great asset to your business Kimberly quickly assessed the problem I was having and assisted me in getting my TV back working Thank you so much Kimberly!

On 12/31/my 65" Hisense Smart TV stopped working suddenly Since the TV was purchased less than a year ago, the next day I called the company The first gentleman seemed to be helpful He took all the information that was neededHe had me do some tests and told me the TV was defective Reassured me that a company called *** would call in 24-hours to schedule a pick up of the defective TV and bring me a replacement A week later, I heard nothing from anyone, I called Hisense back to be told by another rep that in 24-hours someone would contact me, that they would pick up the TV, attempt to repair it and would not be sending me a replacementI asked to speak to a supervisor since I was not being told different information I was on hold for over minutes, then was told no supervisor was available and in 24-hours one would call me back...what a joke...I never did receive a call...a week later I called again, was told my call was being expedited...blah, blah, blah

I've only had my inch Hisense TV for less than months..I called customer service almost a week ago..the technician on hand couldn't fix the problem..My tv turns off and on by itself.It won't work anymore
Product_Or_Service: Hisense 43" Smart Tv

Customer service refuses to accept Walmart.com order confirmation as proof of purchase for a warranty claim
I have chromebooks that were purchased via Credit Card online via Walmart.com for store pickup The order was $1,at the same time: Thu, Mar 3, at 9:AM All fail to charge the battery after months I have gone through a couple weeks of troubleshooting using online support forum, recommendations from their support team, etc Finally I requested a warranty claim (Oct 18, 2016) While processing the warranty claim, HISENSE requested proof of purchase on Tue, Oct 18, at 11:AM Since the purchase occurred online (Walmart.com), I simply forwarded the confirmation email that I receivedThis was forwarded on Tue, Oct 18, at 11:AM On Wed, Oct 19, at 11:AM, I received an email stating that the proof of purchase was blurry, that it needed to have the company logo, and that it needed to show the date of purchase 1) How can it be blurry s

My Hisense Dehumidifier which I purchased from Lowes on 3/3/leaked and made a grinding noise
Dehumidifier Model NoDH50KIW, Serial Number *** started leaking and improperly drained staring July 27, after purchasing it on March 3, It also makes a grinding noise I contacted Customer Service July 27, and spoke to Penelope who took all the information and would send me the paperwork for a replacementNot having heard anything, I called again on August and spoke to Viva who said I was not in the system but took all the information again and would send out the proper paperworkTo date I have not heard a word nor received any paperworkTo this day it still leaks and makes noises and am therefore afraid to use it because of fire

On November 13, I purchased a dehumidifier from Lowe's in the amount of $The unit broke as the pump stopped working I went back to Lowe's and tried to exchange it and was told that I needed to file the warranty I did I provided the warranty company with the power cord, tag from cord, and the receipt of purchase On the form they provided, I wrote the serial number & model number The unit stopped working on 6/10/ On 6/25/2018, I purchased another unit from Lowe's anticipating a refund of the original unit The new unit cost $ The store didn't have any of the originally purchased units I also purchased a warranty with this unit After working with the warranty company they refuse to offer a replacement or a refund of the original purchase They continue to deny the claim stating that I have't provided the serial sticker from the original unit After I cut the tag off I threw the unit away, because I thought the cord tag contained all the informat

On 06/14/14,my son purchased a Hisense inch television model#*** and serial#*** as a father's day giftthe television came with an all inclusive warranty for two yearsIt was good until 06/14/16,however;in the first week of March 2016, the picture tube went black.I contacted the customer service center at Hisense and was told to find a container to ship the television back for repairs.I was told that I would be responsible for the packaging and handling costs.After I found a inch television box, I shipped the television to Hisense.After I made several inquiries,they acknowledge receiving the televisionHowever,about three days later,on 03/28/I received an email from Hisense to contact them regarding questions with respect to my televisionAfter having and accepting my television for a period of at least a week from UPS I was told it was received in damaged condition On 03/28/I spoke with *** at Hisense and express my disbelief with what they were te

I purchased a Husense 50" Smart tv model POP from Walmart June 22,The TV worked fine for 5-months,but when the weather changed so did the TV.On November 15,it was freezing 30* over nite.I got up turn on the heater,then plugged in tv and grabbed remote to play YouTube, when it turned on the screen was cracked in the top right corner,but still showed a half-screen picture with sound.The gamma-color rays displayed horizontal across the top half of the screen.I was hurt and Devasted!!! I never experienced anything like this beforeI tried contacting Hisense but to no availNovember 16,Iwas able to o reach customer serviceThe Tech per Hisense request, to unplug, replug and take pic of the screen and send pics and pop proof of pur-chase to ***Hi sense email me back saying Warranty is Voided due to "internal" cracked screen.I was again devasted twiceI was at a Lost, since the TV was unplugged it Do Not Show or make a Sound.Yes it is interal

Purchased Hisense 55H7G May Registered product for the year warranty The TV went out and Hisense refuses to honor the year warranty
Purchased Hisense 55H7G May Registered product for the year warranty The TV went out and Hisense refuses to honor the year warranty
Model: 55H7G
Purchase Date: 05-01-
Purchased from ***
Hisense has now removed any reference of this model from their website, so they do not have to honor the warranty and will not provide extended warranty service they advertised back in
I did register the product in May of
It went out last year with another issue and they fixed the problem Ticket HXXXXXX Closed
New Ticket: H HXXXXXX
In they shorten the warranty period and want me to stick with the new policy unless I can provide proof in writing of the policy Since they have removed all reference to this model I cannot show them in writing

I was suppose to receive a free tablet and I did not get it

I purchased a 50" Hisense television that stopped working within months of purchaseDamage Claims dept has not honored warranty or made contact
Hisense TV Model 50H5G
Purchase price $Visa
Date of purchase 5/3/
Problem date January 1st,
I purchased a 50" Hisense television that stopped working within months of purchase - no displayThey sent two different techs, who both complained of receiving the incorrect part from HisenseThen Hisense told me to ship the TV backI shipped the TV back 12/28/They shipped it back a few weeks later - the screen now comes on, but there is no menu, just a distorted pattern that their CSR had me take a picture of and send them via emailTheir Damage/Claims dept has not honored the warranty or contacted me, despite repeated assurances from multiple Hisense CSRS that I would get a call within business days (this first assurance was made 1/15/2016, and repeatedly thereafter)They have opened case #but not one CSR I

Unable to get company to pickup 60" tv for warranty repair, or issue letter for refund
Product purchased in July of 2016, panel broke and tv became pixelated on or about November Called for warranty repair, tv has not been picked up for repair after scheduled times to be picked up by HisenseEvery phone call I am told I will receive a phone call back with a "Final Decision" within hours or within hoursNever receive said phone call, I call them and am basically told the same thing by a different person and the whole process starts overI have requested an authorization letter to allow Best Buy (Business of Purchase) to refund purchase price to exchange product for a functional oneCompany refuses to provide answers or solve problem other than saying they will call me back later, and then they never do

There is a color bleed in the TVNo physical crackThe company is refusing to fix, which in turn the extended warranty I purchased is refusing to fix or replace as well
Order_Number:***

My son received a brand new Hisense TV as a gift from grandparentsThe very first time that we attempted to use it, it was defective The screen would simply turn redThe problem stopped for a few weeks then started againSo, we packed up the TV and took it back to Best Buy with the original receipt Best Buy refused to accept return of the TV and said that they are no longer doing business with Hisense since so many of those televisions came back after Christmas They also did not have one to exchangeWe were instructed to call Hisense and enforce the warrantyAfter a multitude of emails, phone calls, photo documentation, and testing (all stall tactics to expire the warranty), we ended up having to send the TV to them The case number with Hisesnse is XXXXXX We sent the TV in perfect condition and took photos A few days later, Hisense sent the TV back to us busted and cracked; although the box shipping box and styorofoam packing boards appeared to be intactIt looks as t

Purchased TV Dec 2015, did not use TV for months due to renovating room where it was to be usedSetup to use and cable would not work Called Walmart (dealer), they could not take return due to over daysAdvised to call manufacturer Hisense @*** Called manufacturer (have yr warranty and extended warranty Of additional years Advised would call back with info to return TV Did not receive call and I made 6-additional calls to Customer Service with no satisfaction Each time would say they would either send papers or call back and never did either one Talked to managers and didn't get anywhere Their claim #***Product s/n***
Product_Or_Service: TV with extended service plan
Order_Number:***
Account_Number: SERVICE PLAN ***

Customer support is terrible and they are rude to what are supposed to be their customersWe have an issue with the apps for a 55" smart tvFirst they said they would send a technician to repair it, mailed the part to us that needed to be replaced and gave a us date the tech would be comingNow they say they can't find someone to repair and we would have to send the 55" tv in to them and to days after they received it THEN they would process and repair itThey refused to do anything else other than having us send the tv in

My children purchased a Hisense tv for me as a Christmas present, my wife screaming , I ran inside and the tv was started to catch on fire
I had went running for the morning, and began to rest out back with my wife, she went in the house, the next thing I know she was screening, come inside the tv is on fire and smokingI quickly unplug it, and grab the tv, while the chemical smoke was rising from the back left side of the tv; so my house would not burn upMy wife called the fire departmentThey took the tv apart out back and used there the device to see where the fire started fromThey said we was lucky to be at homeWe file a report, and awaiting to pick it up

Purchased a Hisense tv from Walmart that no longer worksAfter contacting them several times over months, they still have not issued a refund
We have contacted Hisense on numerous occasions in reference to a tv that we purchased from Walmart on 12/5/for $(plus tax) Model # 40H3E Each time they claim either by email or phone conversation that they need to investigate and will get back to usHowever, each time we contact them back, they ironically dont show the original in their notes, or dont have an incident number, or need us to resend the receipt, etcAll of which seem to be stall tactics They last time we called to inquire, they questioned us about how long it had been since we had called, as if the responsibility to follow up is ours Now months later my kids still do not have a tv that works! That is in no way acceptable customer service! We contacted them in a timely manner and we have initiated the only follow ups that have occurred, and we still have no

Original complaint submitted 11/17/by my husband, it is now 12/28/and Hisense is still unable to help us!! Now they are saying that they are having problems contacting a technician! This is taking way too long!!! Very unprofessional to make a customer wait this long!! This company doesn't take responsibility for their warrantied products and is very unreliable! If we don't get this resolved by januray we will take Hisense to "small claims court"
Product_Or_Service: 4k television
Order_Number: 50GXXXXXXHXXXXX
Account_Number: 50GXXXXXXHXXXXX

Hisense lcd tv black screen
I bought a hisense tv about months ago was watching tv and the screen went black but it still has soundI paid $for this flat screen led lcd inch tv.model # ***