Hisense USA Corp.

I have a inch 4k TV from Hisense that I got back around X-mas of last yearFrom the very start I was having issue with the TVI came home and tried to turn the TV on and got a black screen, withing days of having the TV and was forced to return for another oneCrazy thing is I had called Hisense about the TV going bad before I returned it to the storeAbout months later Hisense called me about the TV not workingThey thought I still had the TV that stopped working within days and had just waited almost days for them to just call me to setup an appointment for a tech to come outI could not believe it
Now a few months laterThere was really major reason I got the TV I didOne was it support Plex and another was it supported Amazon VideoIn fact the TV remote has a button just for AmazonWithin a few month support for Plex was gone, so I just lost reason I got the TVThen I noticed my Amazon video was not working correctly at allI decide to do a live chat with Amazon supportI told them that I was only streaming with the TV itself and the name of the TV was HisenseThe reply I got back was "I've checked the details and found that we don't support Hisense TV any longer"So now amazon themselves are saying they have stopped support for Hisense TV's Bye bye to the other main reason I got this TV in the 1st place
To sum up my review I have learned a few things
1.) Hisense customer service believes they can make customers wait however long they like (days +) and customers are just forced to deal with it
2.) If a Hisense TV says it supports this and thatwatch out cause within a few months it may not
3.) Their customer service should not be allow to be called that because they try their best to not help and give run around answers

Bought new 400$ portable A/C unit 12,000btu it is missing a screw for mounting in window I called the number supplied in the box and the customer service person requires that I scan the receipt- I don't have a scanner, then e-mail them the scanned receipt- I do not have a home computer, and then after an investigation they might send me a screwthe first person I spoke to was way less then helpful and could not deviate from her script and would not get me a manager when asked and could only offer me a call back in 24hrs have spoken to more agents since and get the same stonewallthis is very poor service- they should stand behind their product and accept the customer complaint and just mail the tiny screw If I had bought a Sears brand, Sears would have immediately apologized for the inconvenience and mailed out a screw right away or directed me to their nearest service center to pick one up
Product_Or_Service: portable airconditioner

I baught a tv online on a Walmart site which says sold and shipped by this company I got it yesterday open the box and the screen was broken/dented I tried to start a return by Walmart they told me to contact the company because it was sold and shipped by them and I emailed with the pictures that it asked for and did a live chat and they told me since I did not purchase a warranty there is nothing they can do even though it was broken on arrival
Product_Or_Service: Tv
Order_Number: ***

I am so very disappointed in the service I've received from this companyI bought a Hisense TV in August of Feb of it started buzzing and smelled like it was burning, so I contacted this company right away to use the warrantyAt first they were helpful but said I needed to mail in my 50" TVSeriously? Okay, fineI got my shipping label but was informed that it was MY responsibility to pay for the packaging by UPS or do it myselfThat seems a little fishy well the UPS in my area doesn't do any packaging or sell the productsNeither does any of the other mailing companies aroundWhen I called Hisense back and informed my CSR, he assured me there was NOTHING Hisense would do, after about minutes of him continually telling me I was wrong and needed to go to the closest USP warehouse and (once I "raised my voice"), he FINALLY understood and told me I needed to go to the next closest one although its about 45min each wayWTF?! Wow, talk about ridiculous!! I was so madI asked him to transfer me to a supervisor, he said they cannot do that but he could submit my request by email and someone higher up would contact me in 24-48hrsIt took almost a FULL WEEK to get a call backI am SO madThese are STUPID issues that shouldn't even BE issues! The TV only lasted months and with this service, I can honestly say I will not be a returning customerUnbelievable

Refusal to Uphold Warranty with defective Hisense tv
I purchased the Hisense TV 55-inch 4K Ultra last year I did not open the box of the TV because I did not have immediate use for it I purchased it from Walmart on Black FridayAbout months later I finally opened the product and turned on the TV and noticed it had internal damage with lines running through the TVI packed it up and brought it back to Walmart and told them I had an extended warranty they said that since it was after days it was the manufacturer's duty to handle the issuesI contacted Hisense Hisense then said that Walmart should take care of the issue since I had an extended warrantyEye contact at Walmart and Hisense back and forth for days with no resolutionWalmart was insistent that I sent was the one to take care of the issue I contacted Hisense again Not only was I hung up on I was on hold for foreverHisense finally told me to take a picture of the TV on and off and send it to the email and some

I sent the product to hisense to get it fixed and they didn't fix it and sent it back to me with a broken screen then I sent it back to them again to try and get it fixed and they tried to say they called me and said they couldn't fix it but no one called me and told me that I asked them to send it back to me but they have not

Dehumidifier broke within warranty period, not honored
Purchased a Hisense dehumidifier from Lowe's in Fall The unit stopped working in July of
The unit has a manufacturing date of February (I sent their customer service a picture of the information from the unit) and has a year warranty
Hisense will not honor the warranty and replace the unit

Brand new refrigerator did not workRepair was unsuccessful due to tech not having needed partsIt has been close to a month that I've been without a working fridgeTech noted electrical burn marks and that spray foam exploded inside the back of the unit among other issuesWarranty company wants to replace just one box where the temperature cord is but this is not acceptable to meIt is a fire and electrical hazard and there is definitely unseen damage to the rest of the unit My husband is a NY state certified fire inspector and we can easily obtain a second opinion I've requested a refund in place of service/replacement as this is taking too long and I had to go buy a new fridgeEvery time I call they say that they are escalating it to their managers and that I will hear back within hours but I never do and I always have to call again and explain everything all over againTalking with supervisors seems to yield the same result
Product_Or_Service: Refrigerator

I purchased a inch Smart TV from HISENSE TV's Limited
I contacted them by phone aproxemently times to resolve the issues
They sent a service person to my home to repair TV
I also shipped the TV to HISENSE repair :Via FEDERAL EXPRESS
The SMART part of the unite has never operated efficiently
At the end of the one year warentry HISENSE told me I have to service the unite and pay for it
I have ask HISENSE for a Refund several times for the purchase price
My last contact with HISENSE TV's Limited
to resolve my money refund ended with me servicing the unit
If all HISENSE TV's attempts to repair it failed would it be feasible to try agine?
Product_Or_Service: Wal-Mart
Account_Number: ***

Apnl 4,
I bought a Hitesne Sero (model m470bsa) in September of I used the tablet for I month while I was traveling and since then I never
Apnl 4,
I bought a Hitesne Sero (model m470bsa) in September of I used the tablet for I month while I was traveling and since then I never used itI tried to charge the tablet and each time , I would see a picfure of a battery for one second and then it would disappearI paid $for my tablet and now it is ineffectiveWhen I called Hitense, they repeatedly told rne it was out of warranty and that I would need to take it to anelectronics repair shop and that there was nothing that they could do for meI then read numerous reviews and saw that many others have had similar issussI believe that the issue isn't with the adapter or the micro usb cord that came with the tablet, but that the problem is that the battery is deadThey told me that I could mail the tablet to them *d puy $for them to replace the batteryI

This all started on March 8th of when a tv that was purchased in August of started to show a line through the screenIt was deemed that the tv needed to be repaired and was covered under the year warranty through HisenseThe tv was sent in to the repair facility in excellent condition and then returned weeks later in worse condition that it was sent out inI refused to accept it, sent the photos to Hisense and it was deemed again in need of repair because of the damage, missing screws, filth and poor handling it had encounteredI then received "a" tv back, weeks later, to find that it was not our tv nor did it have a serial number and was missing the bracket to mount it to the standI have now been waiting days to hear back from someone about this issueEven though people have told me they will call back, or will leave a message or with in to hours and etcI have sent the photos, once again, gave contact instructions and etcand I am still waitingI have even

Called 5/about issue with TV no longer having sound, picture, or staying onSpoke with Hisense for minutes to get the issue resolved They said they would have a tv repair technician come to my home and fix the TV
5/I called back and spent minutes on the phone since I had not received a call from a technician to find out they needed a physical address, however my phone number was correct, but they didn't call me in those days to get the information they needed
5/ the technician came out and said the TV was beyond their scope of repair, therefore I called Hisense and they advised me to send the unit in get fixed to the GA location
6/spent $on packing material to ship the TV via UPS to GA location
6/called to get a status on the TV to find out it was a panel issue that was replaced
6/TV was received back to my home
6/family left on vacation and left TV in box it was received
7/family returned from vacation and hooked tv up, now for the internet n

I was given a inch Hisense Roku TV as a giftOn November 2, I took the tv out of the box and connected it to my cable serviceWhen the tv came on, there were stripes and color blogs on the left side of the tvThe entire picture was not shown on the screenI called Hisense and explain the problem with themI gave them the model# which is 32H4C and the serial number which is ***The representative told me that the model and serial number were coming up as a inch tvShe then transferred me to the Roku departmentI was never connected with this departmentSo, my only resort was to contact the company because they were not interested in help me by sending me a workable tv
In order to satisfy my claim, I want a new tvI will send the defected tv back to the company in its original box with all of the original paper work that came with
Product_Or_Service: Hisense Roku 32" Televison
Order_Number: na
Account_Number: na

Warranty issues
My Brand new 65" TV that I bought a little over days ago brokeI've contacted the manufacturer that supposedly offers this great year warranty for this specific modelThey confirmed there is a problem with the TV after inspecting the photos that I've took and requested that I ship the tv back to themFirst of all, I don't think it's reasonable to ship a inch TV they should just send a technician to do it onside, especially it will take few days for them to receive it, then few days to fix and then again few days for me to get it backI already lost almost weeks with all the emails and phonecalls back and forth with their service departmentSecond, I don't have the box to ship such large tv in and they would not provide me with oneAt this point I think they should either send me a brand new TV and I will return this one back to them in the box that it will arrive in or at least send a technician to service it at my home

Our TV broke within two months of purchaseAfter contacting the company, it took two weeks for a repair man to come out to the houseHe was unable to repair the TV It then took two more weeks for them to send a box, which we had to put the TV in and ship back to themThere were no instructions provided as to shipping, packaging, liabilityWe now have been without a TV for an entire month without and no date in sight in which we will have a new TVCustomer service has been unavailable to us and full responsibility for the TV has been on usOverall extremely poor customer serviceWe have written to the company three times without any reply from their customer service department At this point the money spent on service repairs our efforts to send the TV back to the company parts, labor, etchave cost more than the price of the TV, not to mention an entire month and beyond without a TV for our familyWe have lost complete confidence in the company
Product_Or_Service: TV

I bought a Sharp tv In November Of from *** THe tv worked fine until it was updatedSince Feb the tv will freeze up and become unresponsive to to remote control or function buttons on the tv its selfEven the power button will not operate the tvAfter weeks of emails the company did send someone out to replace the main board in the tv but the issue started again the next dayThey tell me to unplug and replug the tv every time this happens but my tv is *** mounted flat screen which I have to then go outside to the breaker box and reset an entire curcuit
Product_Or_Service: Sharpe tv

I purchased a 43? Sharp Smart TV on 4-6-18;on 7-24-the screen went blankI contacted the number which led me to Hisense and started a claimI sent copies of my receipt the same date I calledI never heard back by email or phone so I contacted them againFinally on 8-4-I received an empty box with a return label but no instructions! I called Hisense and Two delivery dates to pick up the defective TV were not scheduled although I was told they were and waited for FedExI had repacked my Sharp 43? Smart TV in its original packaging and then into the return box with all packing materialsSubsequently, I received a call that my TV arrived 'damaged? and would I accept another TV, not the same as my purchase? I opted to as I really had no choiceFinally, it arrived several weeks after the original TV stopped workingI was so happy and set it up right awayI am disabled with a year old and a very restricted income so was ecstatic when I found a Sharp 43? Smart TV in my pri

The tablet stopped working after monthsIt performance issues from the start with the product and Hisense will not fix or replace their faultyitem
I purchased the Hisense Sero Lite tablet model #E270BSA, for $(paid with my Debit card) at Walmart on *** for my daughter on August 20, as a birthday presentThe tablet started having performance problems in the 1st days after purchaseFirst problem that is started having was the touch screen would freeze up so about times an hour she would have to reboot the tablet so that the surface would be operableShortly after this problem began the tablet started rebooting/shutting down on by itself for no apparent reasonFinally, along with the other issues the tablet stopped charging or would not recognize when it had been plugged in to chargeWhat ended up happening eventually was that the tablet died and we have not been able to get it powered on since November because the tablet will

I purchased a Hisense portable air conditioner on November 17, from Lowe'sI lost my register receipt so Lowe's sent me an email with all the purchase informationThe unit will not cool and supposedly have a year warrantyI called Hisense multiple times to explain the problemI was told if I forwarded the email to Hisense they would validate the email and honor the warrantyAfter numerous times sending the email to Hisense they now have said they will not validate the email and that I now have to take the email to the store and have the manager sign it and they would review againLowe's advised me that all their other vendors accept their email because it has their email address, the transaction number, date of purchase, serial number and model numberHisense has done nothing but give me the run around on trying to get this issue resolvedThen they tell me that if I get to return the product I have to mail the serial number from the unit and the cord and I will then get

I bought a 4k uhd hisense TV from Wal-Mart from the first week I had this TV I had problems with it it has been serviced times and every time it goes back to the same problem plus new ones it has been serviced at my home times and now I will have to send to hisense for them to service it again it is time for this tv to be replaced this tv has been broken longer then it has worked every week is the same problem its time to do the right thing and replace it