Home Performance Alliance, Inc.

Company came to house to measure windows for Kevlar storm coversNever showed up againClaimed a cancellation letter was sent
Claimed a cancellation letter was sent to us which we never received They did not respond to calls for nearly two weeksFinally reached a live person who told me were should have gotten a letterWe are now exposed for hurricane season

Breach of contract / misrepresentation / harassment by owner via phone & text message
Installation of windows was to take place on 3/17/and 3/18/as per contract dated 2/5/On 3/6/a representative from Home Performance Alliance came to home for final measurements At this time he informed me that windows had to be fabricated and would therefore not be ready for installation until four to six weeks timeI then put in a call to Saesha *** to verify the installation date as promised by herTo that she stated that she would speak to owner to "make that date work" and she would then contact meAfter several calls to office and no return calls; I was given a cell phone number for Joyce from office secretaryI couldn't get though to her so I then called the office back and notified the secretary of my intent to cancelI then was transferred to Kelly who attempted to set an intall date of 4/4/which I had to refuse due to prior commitmentsI then informed Kelly as wel

This company was a nightmare!! When I spoke with sales repin Novhe knew I had another company yet to give me a price on total house replacement, which he said NO PROBLEM, if we ( Home Performance Alliance Inccan't beat their price they would give my money backWELL let me tell you, I got severely sick past my days to break contract, had to even postpone other companyWhen I was well again Home Depot ( other company) came in, measured ALL windows an was $10,LESS than Home Performance Alliance, I almost fell through the floor, so I cancel my contract with Home Performance Alliance, Then I received threatening texts, phone calls ( which I still have on my phones) which I am gonna use to get my money backThe so called president Gary Dreally showed his *** by threatening me, an his sales repDave Lippy also!! I wish I could play the voice mail messages for you to save ANYONE from going through what I was put through, there again I STILL HAVE THEM an when the time comes a Judge will hear them, this company shouldn't be allowed to be in business !! I will say HOME DEPOT did a BEAUTIFUL JOB (wish I could show you) their contractor they assigned to do work was FABULOUS!!!!!!! How would I rate this company Home Performance Alliance? A company from *** !!!!!!!

This was the WORST experience with a service provider we have ever even imagined!!! Everything that could go wrong from the installation to the lack of customer service went very wrongThis company does NOT return phone calls, they do not care how much of an inconvenience it is to make several recalls on the installations nor do they care about the mess the installers leave behind! We found dirty rags in window sills, broken blinds, a broken marble window sill, a NASTY Mountain Dew spit bottle FULL of tobacco spit in our master bedroom left under the edge of the bed by the windowWe have tried to reach the Director of Operations John Son several occasions and he will not respondHe gave us his word he would make it right when he heard our complaints and walked our job to see for himself what was going onThere has been no compensation not even an apology for their terrible customer service and it has been a year since the windows were installed and there are still issues that have not been resolved

windows and screens in some cases defectiveWindow installation trim never put in although measured several timesOne window appears cracked
I had a whole house of windows installed beginning 4/20/Original installation went well however had numerous items not completedTried to resolve no one would call back Had windows washed recently for 1st time and found one window completely defective "mineralized" The previous window never didOne appears cracked, window screens have pulled away from the metal because screens were cut too short
Have left messages for service manager "Carlos" sent emails to corporate etcWindows are under warranty and I will be paying for them for more years

I would just like to take this time to tell you a little about the experience we had dealing with Home Performance Alliance, Inc They did an outstanding Job in every way, from the sales presentation, to the measurement process of the window replacement and finally to the installation! We are still waiting for the final inspection & we are positive it will go as smooth as the rest of the process!, Each facet of the job was done with expertise, professionalism and in the time frame promisedI couldn't be happier with my new windows and Home Performance Alliance's total commitment to excellence and customer satisfaction! During the installation I was blown away by the cleanliness of the installers!! They left my home immaculate, you couldn't even tell there was major work done! The thing that also impressed me & my husband was the friendliness of the installers Julian and Mark They were the best! I would recommend this company without any hesitation Great job guys!!!

Failure to follow up on window repair requestFailure to schedule close out building permit or return phone calls on these two issues
Three window installed 2/5/Windows started to create condensation between double glassReported this numerous times via telephone calls to their office personnelThe office reps always promised to call back with a time and date of when repairs would be doneTo this date I not received a return callWindows continue to fog up overnightI have photos as evidence of foggingDate for permit inspection has not been received nor has an inspection been doneSales Manager is Christopher P***The names of the office personnel that I spoke to
I cannot remember except the lady named SvenPermit no***, dated 2/2/Contractor's name:Thomas L*** LicNo***

HOME PERFORMANCE OFFER ME IMPACT WINDOWS AND WE AGREE TO PAY DOES BUTHEY GAVE US SOMENTHING DIFFERENT THEY DONT WANT EXCHANGE IT FOR THE GOOD WINDOWS
MI NAME IS *** *** I am really frustrated upset and sad because I dont like people taking advance of other may be because I do speak spanish this people from Home performance think that I am Stupid ..I bought windows from this company home performance alliance (home design )they came to my hoouse to offer me HURRiCANE proof windows impact they even show us how the windows and glass will looks I meant something that we could see and feel it they seller gave us to hight price close to Ki told then I do like but they to expensive the seller called his boss to tell him that I wanted but they are to expensive then suddenly the seller told me ok my boss gave you better price wish will be $still expensive but we said ok when id see the number on paper I only focus the price and I didnt see nothing else they to

My representative was so hopeful in showing me all the products that were available to me The whole experience was so easy and no pressure which is what I like The installers did a great job with the window installation, I would definitely recommend this company to my friends and neighbors I plan on doing impact doors with them down the road

It's a good window product but HPA took close to months to install windows and a sliderThe frame for the slider went to Naples instead of my condoNO apologies from the company, ie Missy, Cat, Chris (operations manager) or Peter (VP)I had to call them to reschedule.NO COMMUNICATIONS between office personal! Peter (VP) promised to call me back, NEVER heard from him again, same with Chris (who said he ALWAYS answers his phone)!! Would NEVER recommend this company to anyone! One star rating is too high, 1/star is more like it

Ordered windows 4/21/2018, was told it would take weeks to makeIt took over weeks and windows were not installed until 7/13/of the windows were supposed to have opening sashes but did notManager said order change was discussed with me, but I was never contactedwindow was installed with a failed seal, no its a warranty issueThey said one reason for the delay was that code required hurricane shields, which have not been installed yetThey were able to pull the total funds for the job before it was inspected, I thought I had to send in the voucher from Green Sky( but that must be some kind of scam)They don't return callsNow its October, almost months for the projectWould like the job finished

I just purchased new windows from Home Performance Alliance Peter
V., Vice President, went that Extra Mile to make me completely Satisfied Everyone was friendly and helpful

Work was supposed to began weeks after signed contract, 2/26/, Business will not return calls or contact me via email, and has cashed my deposit
I SIGNED CONTRACT ON 2/26/18, WE WERE SUPPOSE TO BE CONTACTED WITHIN WEEKS, NOT RECIEVED RESPONSE BACK , WE HAVE TRIED TO CONTACT BY PHONE, TEXT AND EMAIL, ONLY TO BE TOLD SOMEONE WILL GET BACK WITH YOU, SENT EMAIL ON 4/5/STILL NO RESPONSE, PROBLEM DATE, 3/15/PURCHASE 2/26/FOR REPLACEMENT WINDOWS AND TWO FRENCH DOORS, DEPOSIT DOWN $BY CHECK, TOTAL AMOUNT FOR WORK AROUND 19,000, THE AGREEMENT WAS IF WE CANCELLED AFTER THE 3RD BUSINESS WE WOULD BE LIABLE FOR 3O% LIQUIDATED DAMAGE FEEAND LOSS OF DEPOSIT, WE HELD UP TO THE END OF OUR BARGAIN BUT THIS COMPANY DID NOT

Hello my name is ***,
I just had windows installed in my recently purchased homeAs I'd heard, it was wise to check pricing along with quality with at least companiesBeing "ME" I got information from "5!" This pretty much new to me and only being a FL resident for a yearI took my time and not only worried about pricing, but quality of the entire window, it's safety features, looks, ratings and warranty very important! With that said, I made my choice for ALL reasons above going with Home Performance Alliance (HPA) I love my new windows beyond any of the expectations I hadAbove that the installers were amazing, friendly, knowledgeable, with a very good work ethicPeople you honestly become friends with! On top of that, the main office from VP down were the same, while also nice, friendly and always responding to my calls or questionsI usually, no I NEVER do this as far as submitting anything good or bad but just felt so compelled to do soThank you for giving me the opportunity to express myself and experience!

Product is defective, horrible service
Our sales rep Jordan Slied to us regarding the productHe indicated 100% satisfaction or your money backThe windows are defective and we cannot get him or the company to return our callsHe guaranteed our electric bill would be cut in halfYet, our bill has remained unchangedThe windows installed have defects that we brought to the attention of the organizationThey finally, after three months of contact, came to inspect and have never returnedOur house is now humid and coldAdditionally, Jordon told us told us our loan through synchrony bank would be a 0% interest yet that is not the case

Soft lite windows seem to be a good product but dealing with Home Performance Alliance was problematicStarting with schedulingNot as promised (on time)Installation was good but it was one man installing big windows one screen damagedDid not pass final inspectionAdded screws and reinspection passedNow it's ten months later and screen is still not replacedWe were told we would get a discount ($150.00) because of the problemsThis didn't happen eitherGo to another contractor

No one told me not to remove the stickers on the windows so when the county inspector came he rejected the inspection
contract#Paid 22,Paid by check I can't get a inspection without new stickers so they can finish the job, can't get them to call me back

Peter was awesomeWorked with me, very pateint with me, and amazing resultsTwo thumbs up

Absolutely the worst company to deal with
I was in need of replacing my windowsI was at a home show in my community and approaced this company A estimatea Salesman named Brian came to my home and made it seem like the deal of the centuryHe was my first esimate and I thought I like the product so I ordered two windowsAfter getting getting a second quote and finding out that their windows are thousands of dollars over the next competitor plus the windows he sold me we're not the best ones that fit my needs but ones that he wanted me to buyI requested a change order for the windows that fit my needsExpecting the windows that were to be installed when they came in to be the ones that I had ordered for me instead the salesman never put in the change orders and I was delivered the wrong windows..Expecting decent customer service and the sincere apology instead I got something rather rude and never any follow-upit's now weeks after the first wrong incident and still they d

Home Performance Alliance went above and beyond to try to accommodate my wishes for windows in my homeSadly, not all could be supplied at the time, but the customer service was top-notch--could not have asked for a better experienceHighly recommended