Home Performance Alliance, Inc.

Contract was cancelled as requested and company returned depositWas pleased the senior management stepped up to do the right thing
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One star is to many for this companyWe were told it was a two day job well we are on month fourThey sent three windows that were wrong sizeThey ripped out one window in the front of the house before checking the window was correct size, well if was the wrong sizeThey ended up filling the gap with a piece of plywood and wasn't sealed properly and that room ( master bathroom) got infested with ants due to the poor quality of workThey told us it would be two weeks before the new windows would be in well after a little over two months and poor communication and lies I contacted the attorney generals officeWell now I get a call from the company with all kinds of promises but no satisfactionThey have been to my house times and the inspector has been here times and they are not happy with this company at allThe inspector brought his boss out with him and they told the company rep that was here they can no longer pull permits in the city until they payed fines and addres other issues with other customersWe paid $ dollars to have a pest control company come and spray because of the ant infestation we were dealing with in the bathroom after waiting days and no communication from Home Performance AllianceThen they said they would give us $ for compensationOnly after arguing with them they took the price off the windows we still didn't have installed properly yetI can go in and on how horrible this company and the work quality is but it just angers me to no end I am way past stress limits with this poor excuse for a companyStay away from HOME PERFORMANCE ALLIANCEPoor work poor communication poor management all they want is your hard earned money

HPA does not respond to any request for any contact and I am told, by the supplier, that they should be responsible for honoring the warranty
In May of My wife and I entered into contract with HPA to have replacement windows installed at the cost of $No problem with installation and no problem with time lineThis past spring,the bedroom window would not stay up and I contacted HPA for a repair as the windows are under warranty by Doers Window MfgThey sent a rep to check it out and he diagnosed the problem as a "balancer"Which he could not fix at that timeHe said he would have HPA contact us to set up an appointmentNo contact at allI tried multiple times to contact them and got nothingI went directly to Doers and they said they no longer do business with HPA, but they would help me as much as possibleAfter a long delay, Doers says they have the part, but they have no way to get the repair done and I would have to contact HPA to have the repair done as they ar

signed contract 10-14-salesman returned 10-24-to finish paperworkwas tricked into signing open dated certificate of completionthat will play an important roll later12-01-the work startedwas supposed to take daysanother part of my order was delivered 12-16-nothing was completed and I was told the company would be back in a couple weeks to finishin april after many failed attempts to get the company to finish the job or even deliver all the materials, I had to consult with an attorneyhired a building inspector at his advicethe inspector told me to contact the building department and have them check it out because work was not done to codei also stopped payment and filed a dispute with my credit card company at the advice of the inspectori found out at this time that one of the license holders of the company had signed the open dated certificate of completion and submitted it to financethe company had taken all the money up front without even delivering the materialsdays after the credit card dispute was filed I got a response from the companythe owner of the company called me and after calling me several obscenities stated he was the owner of a million dollar company and would see me buried 6ft under before I stole from himat the advice of the attorney I let them try to finish and rectify their messthey returned to the job site in maythey met with the building inspectorhe made them pull all the windows to install them to codeagain nothing was done to codeto this day the job still is not doneevery window has been taken out and reinstalled 5xsmy sliding glass door has been removed and reinstalled 6xsthe guys damaged my frames and had to replace windows and the sliding glass doori have had water leaks and now have black moldi had inches of stucco cut around every window and left exposed to rain for monthswhen installing my hurricane shields, the guys drilled holes into my house completely penetrating my wallsi still don't have my windows I orderedthey have switched products without my approvali have had failed final inspections and my permit was expired monthsi had to terminate the company in march for neglect and abandonment.I had to hire another company to come install all new windows and clean up from home performance alliances messi have already taken days off work for home performance alliance to be here on my property working on this jobi have picture and video evidence with time stamps to verify my claimyou can look up comments from the building inspectors and see the results of their inspectionsgo to the city of northport floridamy permit number is XX-XXXXXXXXthis company has taken a huge part of my life and has caused many problems between me and my wifemy advice is do not hirePLEASE EVERYONE WHO HAS A COMPLAINT, PLEASE FILE WITH THE BUSINESS CONSUMER ALLIANCEITS A SITE HPA USES AND PAYS FOR TO FRAUD A AAA RATINGBE SURE TO CHECK IT OUT AND POST YOUR CONCERNS THERE AS WELLTHANKS FOR LISTENING TO MY RANT

Do not buy new windows from this companyTheir customer service is deplorable! Shame on us but a word to the wise for f consumersFree PSA!
My wife and I were in the market for new windows for our homeOur home was built in & it was time to update them Home Performance Alliance (HPA) was going door to door in our neighborhood and successfully convinced us to do business with themA sales rep named Dave Ltook our order for new, custom built windows on January 11th We elected to pay for the new windows in full, for a meager discountTotal cost including installation was $12,Due to the "custom built" nature of the product the installation date was set for February 25th 2017, a SaturdayWe were promised a single day of work to install the new windows but we're informed that it would take days because the installer only had a helper and not a "2nd installer"They returned on Sunday February 26th only to inform us that they would have to return at a la

I purchased residential Home windows w/Hurricane Shields which were installed May 31,and am STILL WAITING for the Hurricane Shield to be installed (weeks after the windows were installed)I have repeatedly called the Company,being transferred to voice mail, and never getting a call back!
Product_Or_Service: Windows w/Hurricane Shields
Account_Number: CGCXXXXXXX

girls knocked on my door about days agoThey said they weren't trying to sell me anything, but they wanted to schedule an appointment so they could show me the value of what their company does and their company's productsI told them that was fine, and I was NOT looking to purchase anything and not a position to buy anything nowI set up the appointment because the girls were so sweet and sincere, and I've been in sales my entire year career, so I understand where they're coming from
The next day, Jason, the sales rep shows up right on timeHe was wonderful, introduced himself, shook my hand and showed his identification
Over the next hours, he thoughtfully listened to my concerns and needs, and addressed any questions I hadHis presentation was very long, but I didn't mind because he really was teaching me new things about a company I'd never heard ofBy the end of his presentation, I'm sold on the idea of installing soft-lite windows when I'm ready to remodel the exterior of my homeI think they're a great product and I can see the value of themJason was absolutely wonderful and I cannot speak highly enough of himWhere things went south is when he starts quoting off prices and payment plansI felt like I'm negotiating on buying a carI was incredibly clear and upfront with him from the beginning that I don't intend to immediately purchase anything, because the extent of my project is incredibly longThere are MANY things that we have to accomplish before we'll be in a place to buy $12k worth of windowsThere's severe damage to the front of my house that is going to require $40k+ worth of renovationsIgnoring all this, he has to do a "check-in" phone call to his boss trying to explain to him why we aren't buying from him this very secondHis boss was Gary D, President of Home Performance AllianceThis man was incredibly unprofessional, rude, curt, and left me with an insane distaste in my mouthAt one point during the conversation, he even said in a threatening voice that "I didn't know who he was" and that my fiance "makes poor decisions and that's really a shame." This man should never step in front of a customerIn fact, he really should just be escorted from the building because he doesn't deserve to be in the position he is inA yrold could run this organization better than himAnd I mean that in the nicest way possible
(This company only gets star and that's because Jason saved the dayJason keep up the amazing work you do! You deserve better in your career, and I hope you consider alternate options in the workforceYou should consider places that don't ride you like a slave driver.)

Friendly, knowledgeable, professional people All interactions were pleasant, minor issues dealt with quickly

can not get HPA to finish installation of windows and hurricane shieldsthey also will not replace broken screen door for slider
On 3/3/bought windows,sliding glass door, hurricane shields, waited until 4/23/for installRenato and his wife showed up along with Mark,started install inspector arrives, first windows were not installed to code had to tear them out and start over.the rest of the windows were installed to code, the sliding door was installed.Meanwhile Mark surveys the job installs the screws for the hurricane shield on the bathroom windowthe smallest one then just disappearsafter making JOKE about renato having to tear out the windowsthis happened just before the inspector arrived.there are hurricane shields uninstalled the screen for sliding door was not delivered with door.The phone calls commence and go unanswered, finally get jeff to answer says he will get on it,nothing further Didn't sign loan papers so Peter calls me tells me everything wil

We hired them months agoThey never sealed the inside of the windows, The slats/sliders per window were never put inNever installed the window sills ordered per contractYet the finance company they gave us still wants us to pay up IN FULLNOT HAPPENING!!!

I had some financial issues arise and was not able to complete my contractPeter worked with me and was very professional and understanding

I order windows with grids and only two came with gridsI was promise that it would be fix in January, it is notPlus they charge my account
In Dec.2016, I purchased windows with gridsThe installers came with only two windows with gridsThey installed all windows and said that the company will call to change the windows without gridsThe company called, said the problem will be corrected by JanAfter that no more phone calls to schedule a day to fix the problemLast week I received a statement charging the windows to my accountI was told by the office that no charge will be made until the job was finish and I had the final inspection, they lieI called and they told me that the problem will be fix and schedule the visit for SaturdayWell today they came again with the wrong windows, once again telling me that the correct windows will be order

wrong doors put in wrong location, screens missing, damaged productThey installed a solid 36" door where a 36" impact glass door was supposed to go and the impact door was put in a 32" door way inside my home where the solid door was supposed to go.Master bedroom window screen is missing and the screen for my sliding glass door is missing as wellThe sliding glass door had damage on it prior to their installing itThey have been aware of the wrong doors in the wrong places since April the day of the installI keep being told the doors were ordered ,but haven't come in yet I've asked to speak with a supervisor and get told they aren't in or they're on the phone they'll have them call me backI have yet to get a call from a supervisorMy permit for this job expires in Oct of
Product_Or_Service: windows and doors

Great service and productThe installation was fast and efficient Really happy with the windows I purchased from home performance alliance

Filed initial complaint on 10/10/17, received follow up from business on 10/10/17, replayed to business reply on 10/19/Issue still open
I have been trying since the windows were installed 4/22/to get action to replace the incorrect ones and to fix other issuesMy phone calls were not returned and when I did finally manage to talk to MrSthe end of May, he told me the windows would be at HPA by 7/17/I was out of town and when I returned the beginning of August, on a Friday, I spoke to someone new in Customer Service (Carol or Carolyn) and she told me that per MrSeither he or she would call me on Monday or Tuesday with a new date as to when they would get the windowsNo explanation as to what happened to the 7/17/dateI told her that I was done, and had no plans to call HPA againNOBODY called me back, so I contacted Hernando Cty, and sent MrSa copy of the paperworkI was advised by HC that I needed to contact the stateI sent MrSan email stating I was

We had a sliding door installed on Jan 5th
Since January this company has been out to our house time to fix our door but yet again today 2/23/they came out and still have not fixed the door we are paying for something that isn't even finished I have to call them to get them to come back out because when the repair man leaves and tell you that will be back that is a lie unless I call them I would not see them but as you can see none of it really matters because times still not fixedthey have been here times and have done nothing at all and I mean nothing so they said they will be back next week
There are also complaints to the Attorney General about this same company

I recently contracted with Home Performance Alliance to install Impact windows in my homeBeautiful quality windowsAfter having measurements done and getting a quote, I found these windows were unaffordable for me at this timeI am still repairing dame suffered from hurricane IrmaI ask to cancel my contractI was contacted by a very nice understanding Vice President, Peter V***He not only cancelled my contract but returned my down paymentI found the entire staff to be very courteous, professionalI hope to do business with this company in the futureA very positive experience
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we have problem with this company we started they broke my marble
and stucco was crack they need to get me wing nuts And missing roller and tMy husband still to this day we have call & called them they said give about two and they never callwe just need to get sticker out of my windows and repair the stuff repair and sign off permitI need to get my windows fixed!!!!!!!!!!!
Product_Or_Service: non impcet window
Order_Number: 5dura shield non imp
Account_Number: #***

Business contracted sale of windows to elderly step-mother in Jan Prior to installation step-mother passed away (Feb 29, 2016)
HPA contracted for sale of sunroom windows to elderly (years old) woman and accepted down payment in Jan Contract stipulates balance due upon installation and not on final inspection Step-mother had suffered stroke and was of diminished capacity at time of signing contract Prior to installation step-mother admitted to hospital, Feb Step-mother passed away on Feb When HPA was contacted and notified of death of step-mother company salesperson was informed family saw no need for new windows as current windows work perfectly and have no damage Company salesperson advised caller (step-sister) to have windows installed and then default on loan/balance due That is encouragement of an individual to commit felony fraud Solicitation or conspiracy to commit felony fraud is an unacceptable behavior for any respectable c

I must say that Home Performance Alliance, Incis lucky to have Peter, the VP of the companyMy father decided to reach out to the company after seeing an ad for the companyThey were very kind, helpful and informativeThey came to a reasonable contract to install the windows throughout our homeThrough no fault of Home Performance Alliance, we had to cancel the contract before the work was performedPeter was not only understanding to our plight, but he went above & beyond and allowed us to rescind Home Performance Alliance did not have to cancel a signed contract so you could imagine how blown away we were by the level of customer service provided This is the type of company that you rarely see nowadays in a business world where corporations treat customers like dollar signs and not human beings
I look forward to giving Home Performance Alliance my future business when our unfortunate circumstances change I would HIGHLY recommend HPA for your home improvement needs! Thanks Home Performance Alliance and a SPECIAL THANK YOU to Peter!