Home Performance Alliance, Inc.

We were promised hurricane windows to be installed in weeks timeWe are paying interest on a product we still don't have! I need to call repeatedly
My wife and purchased Hurricane energy efficient windows from Hime Performance Alliance in October and were promised order and installation of the windows would be in weeks time
We have been paying interest on a product we still do not have! It is now nearly June! We have had to call repeatedly to HPA corporate offices to get answersNobody within HPA keeps us in the loopThis process has taken so long that our loan through Green Sky has to be renewed and it almost cost my wife and I another hard credit inquiryThe only reason it didn't is we continued to call and call speaking with a number of different VP's trying to track down information on where our windows are and why are they not installed, still! Why has nobody called us? Why doesn't anyone give a customer courtesy phone calls to inform us what is happening, delays,

We loved our sales person He was very sweet and friendly Our windows were supposed to be installed in April We didn't hear from the company and called them The called in June and wanted to come the next day Well we needed time to remove curtains etc so we declined When the windows were installed, the first one was cracked There are several damaged screens and one window doesn't open at all My husband says he remembers the salesman saying they were a different frame which we didn't get The hurricane shutters are not put up yet either
We got a phone call asking to do our final inspection and they called us an entirely different name! You would think that after spending all this money, they would give us the courtesy of knowing our names!

MISREPRESENTATION AT TIME OF SALE
I was told at time of signing a contract to replace windows in my home that the company (H0ME PERFORMANCE ALLIANCE) WOULD FINANCE THE COST OF THE WINDOWS OVER A YEAR PERIOD AT a cost of $75/mo to meI agreed to a credit checkI was then informed by LIFELOCK that someone was applying for an auto loan and also for a credit card by yet another company Neither of which was authorized by meI informed LifeLOck and Home Performance that I was stopping all authorization of any loansI later was informed by Home Performance Alliance that it was standard procedure for a finance company to "call" an inquiry a loan application and that Credco a company that they use calls a credit inquiry an auto loan as standard procedure.I did not request an auto loan, nor a new credit card In fact they said they use such companies to get the best rate I did indeed have a credit card issued to me by Synchrony Financialone of Home Perfoemance companies that t

Big time run around ! Stay away!
I had Home Performance Alliance install windows and sliders and although the contract was signed and an 11,800$ downpayment was made in November 2016, it took until March for them to installThat in itself is not what I am upset over as much as the fact that windows were replaced by wider ones ( per my request) and the installer did not place a header above either of them ( the contract specifies additional fees for doing that- which was fine) The inspector failed the "open inspection"as they had closed the sheetrock and when the sheetrock was taken off there were no headers to support the weight from the roof above After many many calls they sent the same guy back out to place the headers and after him being grumpy and unmotivated he reluctantly placed one of the headers ( not done like in their preconstruction drawing and it may or may not pass inspection) and the other header he again did not placeNow it is weeks later, I still cannot call the inspector back as the other window has no header and no one is answering my phone callsI have sent a letter to the company with photos of the missing headers weeks ago and still no response! I cannot believe that a window installer would EVER consider installing a window with no header and as a solution simply cut the by s that are coming down from the roofOf course they had DEMANDED payment right away even though I pointed out that the inspection was not yet doneThey told me not to worry as they also wanted to "close the permit" so they would stay on top of things
I am at my wits end and my option is to either hire a lawyer ( which I hate to do) or at least go to the county and ask what else I can doWithout the open inspection, I cannot have anyone install the sheetrock and the house is a mess with the studs around the window being visible!
What a mess!
I would stay away from this company! I paid 35,000$ only to get the runaround for over months!!!!

Soliciting in our neighborhood, repeated calls in violation of the do not call listWon't STOP
After soliciting in our neighborhood, they conned my wife into an appointmentI cancelled it and they will not stop callingI called security who assured me that the sheriff had been involved and told them they would be arrested for trespass if they continued
They will not stop calling, even when askedTheir sales tactics are horrific and I can't imagine ever doing business with them
Just terrible, aggressive people

Constant issues, will not return calls
I had to call weeks after ordering to ask for a statusAfter I was told they were still waiting to receive my order, 1p min later they called about installOne big window had a huge scratch\crack in itIt looked like the diamond cutter they used to remove my old windows was used on itThe sales person LIED about the sheildsI asked if it was accordian type of clear hard plastic and he said yesI came home from work and found 50+ holes drilled around my windows with god awful huge screw headsIts UGLYI have sense had to come to terms with it but when we had to use the cloth type sheilds for IRMA, half of the bolts were either fused to the anchors, or the anchors came out of the brick all togetherThey have since repaired that and the cracked windowMONTHS after installNow my other complaints since original install will not be remediedI am missing a sticker for both bathroom windows prohibiting me from filing them with my insuranc

A contract was signed September The job is still not completeProduct was not what was demonstratedCustomer service is despicable
High pressure, ambulance chasing sales pitch delivered as Hurricane Irma was off the Florida coastWe were promised a day jobIt has been monthsWe were promised huge electric and homeowners' insurance savingsWe were told that the company would reimburse us for the cost of windows if there were not savingsOnly a $savings so farThe inspections failed times.Customer satisfaction and service are at the bottom of the listPhone calls are not returned, techs show up without the correct pieces, upper management is extremely patronizingWe have complained numerous times regarding the horrible customer service and the lack of empathy on their partThe techs apologize every time they come out, not just because of our job, but others as wellThreatening to hire legal assistance received no reaction from the company
This is n

I was most satisfied with the way I was treated by all of the employees I metI would certainly recommend this company to my friends and neighbors

Since submitting a negative review for HPA, Peter and I have spoken several times and are in the process of ordering the new windowsIn fact HPA has gone beyond what was expected of them and are ordering Impact windowsBecause of the attention we have received from HPA I am requesting Revdex.com remove the negative review I forwarded and enter a Positive Review and rate HPA with Stars

PHA has terrible customer service, there are several ordering and delivery errors and they do not follow through as promised
Our consult was with Stephen Don 1/30/When we decided to purchase the windows he told us it would be between 4-weeks from manufacturing of the windows to installation dayMy husband, ***, attempted to contact the company on several occasions only to be transferred to leave a voicemailWe are now months into this ordeal and we have only of the windows installedWe had an installation date of 4/3/at 9AM, which my *** took the day off forThe installers did not show up at 9AM, so *** called the officeThe operator said the installers would be at the house at 930AM, they never showed up*** called again, ask to speak with Joshua, and told him the situationJoshua said he never schedules clients at 9AM in the first place but he was the individual my *** spoke with to schedule the apptJoshua told *** the installers would be at the hous

This is the worst business my husband and I have ever dealt with in years of life! Stacy, the sales rep, was wonderful and was the only reason we finally made it through this month ordeal We had many windows installedIt took months before the windows were even ordered or work permits filed The man who came out to measure for all the windows was so rude that I literally got in a disagreement with him before he left my house because he was very rude to me My husband complained about him to Stacy and she noted it saying that "he was new." The installers were ok and very polite The owner Steve was a Nightmare! I can't believe how hateful he was to my husband - calling my husband and yelling at him and threatening to call the police because my husband had not yet paid the rest of his bill ( the window installation was not yet finished)My husband had to hang up on him several times late at night because "Steve" was out of control and obviously needed money really bad! I am so happy this experience is behind us Don't Even Let This Company In Your House To Give You An Estimate!!! You will regret It!!

have of the windows this is since May no calls of where the windows are they are rude on the phone windows installed are not complete
It started in May said I would get windows in a couple weeks it was more like I called to say I wanted to cancel a very rude man *** told me off said my windows were ready I waited another week then when they came to install the windows they said the dinning room window was broken they couldn't install it now I have been waiting another or weeks they don't even have the decency to call and tell me what is going on I am sorry I ever got windows from them I should get a discount or not have to pay for the window they haven't installed I have had to wait so long plus they haven't even put the finishing trim on the ones that are installed and the stupid woman wrote the wrong address on my contract after I told her 3times what it was then they pull the permit out for *** the builder not me what is, this whole thing is a nightmare for m

Home Performance Alliance, IncProvided great servicehas wonderful caring employee'sThey even went the extra mile to help us resolve financial issues etc., I highly recommend them*** *** FtMyers

Hello my name is ***,
I just had windows installed in my recently purchased homeAs I'd heard, it was wise to check pricing along with quality with at least companiesBeing "ME" I got information from "5!" This pretty much new to me and only being a FL resident for a yearI took my time and not only worried about pricing, but quality of the entire window, it's safety features, looks, ratings and warranty very important! With that said, I made my choice for ALL reasons above going with Home Performance Alliance (HPA) I love my new windows beyond any of the expectations I hadAbove that the installers were amazing, friendly, knowledgeable, with a very good work ethicPeople you honestly become friends with! On top of that, the main office from VP down were the same, while also nice, friendly and always responding to my calls or questionsI usually, no I NEVER do this as far as submitting anything good or bad but just felt so compelled to do soThank you for giving me the opportunity to express myself and experience!

Had Windows put in my villas and was told by the sale lady that I would get a rebate or discount from Duke Energy that it was required by law Well come to find out Duke does not give rebates or discounts for villas So I called Home Performance to tell them they that it wasn't true should not be telling us that if it isn't true, they (John) formed me that Duke does give rebates and discounts and they are not telling me the truth and also they do not say for sure Well I was told by the sale lady that it was the law for Duke to give them So now I have paid all this money for windows and I am out a discount or rebate I feel that Home Performance Alliance should make good on this since that was one of the reason the sale person was pushing by telling me it was the law If anyone is going to work with them make sure you call Duke or TECO to confirm before they sign anything I love the windows but should be able to trust them to tell the truth

My wife & I made an appointment after meeting their rep at the Home Improvement show hosted at the RP Funding Center in Lakeland in Sept We had an exact date & time scheduled for today, 10/at 10AMWe received annoying calls this past Saturday morning while at a family function to confirm the date and timeAt about 2:PM on Saturday, we received another call that they could not keep the 10AM appointment and wanted to come at 2PM, which was not a good time for usI told them, we would call another time to rescheduleYesterday, Sunday we received another call that they would be coming today at 10AM at which time I said we had made other arrangements and would not meetAt 9:45AM this morning, we were contacted by our security company that someone was here to see us at which time I advised Security that they cancelled the appointment on SaturdayIt is apparent that they have a problem with scheduling as is stated in the Revdex.com review

I had windows and front door installed over months agoJob still not complete and no help with service dept
windows door installed moago, problem with permit papers filed from Home Performance
allianceThey sent new description of info needed for permit to me via UPSTo date , no response to my phone calls to have job re-inspected and job completedI have called repeatedly to no availI have been billed and already started paying GreenSky Financing for a job not completed,

I believe that the product is good, I am happy with my windows, but there is a problem in the customer serviceI ordered and signed the contract Feb19thFINALLY got windows installed July 10thFailed inspection the following weekCall after call after call finally got to talk to someone to set up someone to come in to fix problem with windows Oct10th was told to expect the county inspector Oct.15th, which was a no show since no one called to make that happenNow another inspection has been set up for Oct.29thThen they will still have to come back and put the final frame inI have made months of payments for a product which hasn't even passed inspection or gotten finished yetI am not at all happy with this companythe left hand doesn't know what the right hand is doing

Seals broken between front double pane windows
Resulting in moisture buildup inside panes
Problem refto Alliance, in March Purchase date,12/19/Payment amount $10,via checkField Rep.Richard, visited home, took report and pictures sending same to Joy at Alliance.Contacted company times including supervisor JoyEach time I was told they will call me back.NOTHING! Joy even gave me her cell phone numberCalled same & left msgNOTHING! Original mfgof windows (Doers window manufacturing) no longer assocwith Alliance.I am caught in the middle!! Contacted Doers manufacturer, they advise I am Alliance's customer??

I have been looking to install new windows since I moved in in Apr I had a few quotes and then HPA showed up on my doorstepI agreed to have them come out and listen to their quoteThe first quote was very high and was just out of my budgetThen Chris came along and gave me a better deal for what I was looking to get done and I took itAbout months later everything was set up to be installedThe installation was quick and easyThey were a good teamThey did windows in about 2-hoursThey were clean and friendly, I was very satisfied with thatAfter the installation they set up for the inspector to come in a timely mannerAfter that the guy who put in the final pieces came shortly afterIt was a quick processCustomer service was a little off for me, but once the VP MrPeter Vgot involved everything came together very nicelyI am very happy with the service and I am 100% satisfied with the product I receivedI have a front window that I would close that area off because it made my house so much warmer, with the new windows I can leave the blinds up and that area open and it stays very coolI would recommend this company in a heart beatAnd I will be going back to them to get all my doors replaced!