Home Performance Alliance, Inc.

times on warranty issue company does not care still not repaired
worst customer service I have ever seen

I am so happy with my windows! great customer service, answered all my questions!
installers were on time! I give them A++

We had a rocky start but once the windows were put in and inspection completed it was smooth sailing! The windows held up during Irma wonderfully!!! I love my Windows

If I could give this place less than a star rating, believe me I wouldHPA's customer service is the WORSTI regret letting their sales team strong arm us into signing a contract before we could do any research on this companyLooking back, we should have cancelled when we had the chanceYou can never, and I mean NEVER, get ahold of anyone in the officeWe had windows installed back in May and have had terrible interactions with this company ever sinceFirst off, once the windows were installed we scheduled our inspection--or so we thoughtGuess the city did not get the memo, as I took a day off work to wait around for no one to show upAfter months of trying to get ahold of them to reschedule, someone finally called us back and got our appointment togetherUpon inspection, the inspector mentioned that some of the windows needed additional certification, as they could not see the screws that were supposed to be installed to pass inspectionAny guesses on if we've heard back from HPA on that? The answer is a resounding NO! Now, with hurricane Irma approaching Florida, my husband and I go to get out the hurricane shields that we ordered along with our windowsWe open the bag to find not shields but Frustrated, I called HPA and to my surprise, someone answeredHe mentioned that when they don't include all of the shields, it's typically due to a sizing issue at the factoryPlease keep in mind, they installed our windows in MAY! They have had months to correct this issue and yet here we areMy husband and I were recording video/taking photos for our insurance company in case something were to happen and we noticed that they only added screws for the shields to the front two windows! On our order form it CLEARLY states windows and hurricane shieldsI have been trying to call HPA all day with NO ANSWERI get sent to their voicemail system regardless of which department I try and get ahold ofSo as a last resort, I try and call the sales rep that helped us purchase the windows in the first placeHis phone goes straight to a voicemail that hasn't been set upGuessing he no longer works for HPASTAY AWAY FROM THIS COMPANY/ This is by far one of the most expensive mistakes I have ever made in my lifeIf I could do it all over again, I would have slammed the door as soon as they tried to schedule their sales pitch

We had a thorough Home evaluation and signed a ontractWe have a depositAfter a day we decided it wasn't the right time to have this work done
After a call and email we were assured our money would be returned promptly
Our call was Friday, by Tuesday we had a check delivered by overnight Fedex

we received a e mail stipulating they would take $1,off of our job cost if we did not receive a new screen for our windows within weeks or less
this co owes us 1,to compensate us for the delay in getting a screen replacedof the windows were broken when they put them in we would not sign off because the job was not finished, The Vice Presagreed to take off this amount to get us to sign offwe still have no screenaccuunt #XXXXXXXXXXXX with *** H.P.Aphone #XXXXXXXXXX Mr.*** V#XXXXXXXXXX *** we have a copy of the E-mail sent by him

The company has not fulfilled its portion of our agreement in a timely manner; leaving certain areas incomplete
HPA approached me regarding replacing windows in my home in December The work was done on January 18, I found out later no permit had been pulled for the work, hence no inspection, no completionThe permit wasn't pulled until April 8, with the inspection done April 22, The balance of the work was done following that inspectionMy problem lies with the additional things that were promised for allowing my home to be the "signature" home in the neighborhoodI was promised a subscription to Angie's List, which I no longer need because subscriptions are now freeI was promised a 4-day cruise - free cruiseI made arrangements for the cruise in April and ended up paying for it up front to the tune of $and have waited for HPA to reimburse me to no availAn additional part of the problem is the fact that HPA wants to charge me $per person proc

I received my first statement in the mailIt was for double of the balanceI was very concernedI called Home Performance Alliance right awayI was transferred to MrPHe took care of the problem right awayHe was very professional and quick to personally take care of a new customerI was happy that the situation was taken care of the same day I calledGreat customer service! Thank you

On sept 8,I entered into a contract with this company to have windows put in my liana had vinyl windowsSalesperson suggested a so called wonder wall (sliding glass window) He said he would need dollars down to start production promised cruise if we put up signage and passed *** around neighborhood, showcasesalesperson said engineer would be here in a week to draw up for permit and production and re measureOn Oct called salesperson to find out where engineer was and find out statusSalesperson seem upset that we were calling him on thisdidn't remember who we whereEngineer showed up on Oct 11tated I would have plans for HOA in a week,.On Nov call company to find out where plans where stated they would call back never did .Called again on Nov sent email still no response receive plans on Nov HOA approved plans Nov I called this company @ least twice a week over next couple of week for we needed this completed before holidayevery time call person in charge was in meeting and would call back .out of times return call oncewhen I said I was going lawyer a VP called me back and assured be we would be taken care ofWhen I called him back he never return calls eitherFinally on Jan started constructionOn Jan they discovered when installing windows they were wrong size Left these leaning up against fence until call days later to have removed before they got brokenOn Jan put in right window completed job after 4month 3weeksDuring last month I decide to have my wife call salesperson told her after all that we had been thru we will make you get a $gift certificate to a rest never happenedSent a project manager to collect balance stated he would correct sales issues and gift card never respondedCustomer service for this company is very poor they do not call anyone back always have excuses or blame another company they are dealing with I Believe if I didn't make calls I still be waiting>

Peter V went over and above my expectations when dealing with the purchase of my windowsAs a layman in dealing with home improvement I was apprehensive to say the leastHowever, I developed much confidence in Peter and his teamWithout his understanding and guidance I would have been lostAfter researching many other companies I'm glad I decided to do business with HPA

The Contractor abandoned the window projectThey have not been able to pass inspection and are not responsive to my calls
Two windows were installedThe first inspection did not pass as the windows were not installed to manufacturers specsThey came out added more screws and the county inspector did not pass the windows a second time for the same issueThat was weeks ago I've called twice and there has been no responseI now have an open permit and windows that have not passed inspection

I was a little weary about the online reviews but Chad amade the whole process very comfortable for meHe gave me his personal cell number and answered every time my husband and I had a question The install was flawless, they finished the whole job of durashield Windows and sliding glass doorOur electric bills dropped $a month!!!! And upon the wind mitigation our Insurance dropped over 40% even though our Insurance company told us we would only save $a monthThanks to floridadisaster.orgOur family would like to personally thank Chad and the hpa company for a job well done

Intentional uttered falsehoods from an employee of this company
My husband and I are considering having our windows replaced We have contacted a different company (my aunt is using the company I am complaining about)After doing some research and discovering the issues this company has had (checked out Revdex.com)I contacted my aunt She in turn, contacted the company and they explained away all the issues in question My aunt then gave them MY phone number The woman that contacted me, immediately began throwing the company we are considering using (Window World) under the bus and proceeded to tell me that they are having to replace my aunt's neighbors windows that were installed by Window World I then contacted said neighbor only to find out that Window World did not install her windows and she was NOT having them replaced She was extremely incensed that this company would just throw her name out there like that The woman lied to me about who the owner of the business was and

windows had a defect from manufacturing , manufacture acknowledge the defected product and its been going on over a year now not fixed yet
On November we made a contract with home performance alliance to install windows, cost was dollars , we gave a down payment of dollars , when they came to install noticed of my windows had a bad shift in the saches side to side , very noticeable , kept going back and forth for them to fix this issue so I didn't sign the contract so they can get paid until they fix the problem peter vis the ceo or president of the company told me that if I didn't sign they wont get paid and I will loose my interest rate that was givin to us but they the one who acknowledge that there was something wrong with the product numerous times they have come out to re measure the saches and numerous time failed to get the saches right .peter had promised me that if I signed the contract that he will reimburse me for every monthly payment that I made u

Contract written, $deposit taken before approval and they will not return calls to response over issueAsked to escalate issue with no success
On 1-20-contract was signed for windows at $6,A deposit was required of $when our association approves the windows and they are orderedDeposit posted to our account on 1-22-and The association has still not been contactedDespite our many calls by us and property managers At this point we are very scared to continue doing business with them and would like our deposit refunded Sales representative was Zach M

Contract for windows signed Oct installation was on Jan A mistakenly measured window was to be replacedNo action taken to solve the problem
Contract for Hurricane Resistant Windows (Oct 12,2017)Cost was financed for 16,through *** *** *** ***).Installation was done Jan 2, Two windows needed replacement, one was done in May 21, The largest window in front of the house was not availableDuring this visit the company employee, Kevin, took our file containing; our contract, the county permit and our personal loan information, without our consentWhen confronted with this, they said they will send it to us but no action was taken eitherJosh (727-410-4066) scheduled an appt for the window replacement for June 15, and they didn't show upWhen confronted again, they said that nothing was scheduled for that day in their recordsThe receptionist said she will leave a note to get back to usTo this date, July 5, 2018, we haven't heard from them a

I would give this company stars if I couldWe purchased windows from them in June, they started installing them on August 30th and they are still not done it is now September 4thThey installed a broken window, I still have gaps, no stucco and no paint on the outside of my house, not to mention the piles of glass that they left when they took out our old windowsCalls and texts result in empty apologies and appointments being made to complete the project only to have no one show up We have wasted countless hours waiting on the people they hired to come out for appointment and no one seems to even care when we callThe sales people deserve an award for their portrayal of the companies ethics and commitment to customer satisfaction

We recently signed a contract for fairly large impact windowsAfter deliberating over the weekend, we wrote a letter advising we had changed our mind due to financial issues
The sales rep Whit called to verify and ask why, and if he had done anything wrongThe answer was he is wonderful it was just weighing on our minds the cost at this point in time Additionally we were contacted by Peter Vetere and he wanted to make sure the company people had not done anything on their part to have us decide to cancelBoth parties were very concerned, polite and reiterated our deposit would be in the mail
If we feel we can afford the windows in the future we will come back to these people and company
*** Venice, FL

I have to say Thank you to Home Alliance for a great jobThe process from the beginning was pleasant, and the outcome is BEAUTIFUL

Installation delays, Damage to property, excessive repairs needed, additional costs
Purchase date 8/13/Install date 10/14/Was told by sales, Stacy, it would only take to weeks and install in one dayIt took days to installWorkers were OK and even gave a good ratingWe had to leave but left workers alone because only outside work was leftThe next morning upon inspection we found screens left off and laying on ground, sprinkler heads broken off and missingpaint scrapes by most of the windows, broken plants and many repairs to be done to the windowsWhen they installed the storm shields on our sunroom they neglected to install the one for the doorI called and spoke to Misty and Victoria who told me it was not part of the contractOur contract states we were to receive hurricane shields and we only got After many heated discussions they finally agreed to install the one for the door I am now trying to get our garage side door and window protected wit