Home Performance Alliance, Inc.

I believe that the product is good, I am happy with my windows, but there is a problem in the customer serviceI ordered and signed the contract Feb19thFINALLY got windows installed July 10thFailed inspection the following weekCall after call after call finally got to talk to someone to set up someone to come in to fix problem with windows Oct10th was told to expect the county inspector Oct.15th, which was a no show since no one called to make that happenNow another inspection has been set up for Oct.29thThen they will still have to come back and put the final frame inI have made months of payments for a product which hasn't even passed inspection or gotten finished yetI am not at all happy with this companythe left hand doesn't know what the right hand is doing

I have been looking to install new windows since I moved in in Apr I had a few quotes and then HPA showed up on my doorstepI agreed to have them come out and listen to their quoteThe first quote was very high and was just out of my budgetThen Chris came along and gave me a better deal for what I was looking to get done and I took itAbout months later everything was set up to be installedThe installation was quick and easyThey were a good teamThey did windows in about 2-hoursThey were clean and friendly, I was very satisfied with thatAfter the installation they set up for the inspector to come in a timely mannerAfter that the guy who put in the final pieces came shortly afterIt was a quick processCustomer service was a little off for me, but once the VP MrPeter Vgot involved everything came together very nicelyI am very happy with the service and I am 100% satisfied with the product I receivedI have a front window that I would close that area off because it made my house so much warmer, with the new windows I can leave the blinds up and that area open and it stays very coolI would recommend this company in a heart beatAnd I will be going back to them to get all my doors replaced!

I am so happy with my windows! great customer service, answered all my questions!
installers were on time! I give them A++

We had a rocky start but once the windows were put in and inspection completed it was smooth sailing! The windows held up during Irma wonderfully!!! I love my Windows

The company has not fulfilled its portion of our agreement in a timely manner; leaving certain areas incomplete
HPA approached me regarding replacing windows in my home in December The work was done on January 18, I found out later no permit had been pulled for the work, hence no inspection, no completionThe permit wasn't pulled until April 8, with the inspection done April 22, The balance of the work was done following that inspectionMy problem lies with the additional things that were promised for allowing my home to be the "signature" home in the neighborhoodI was promised a subscription to Angie's List, which I no longer need because subscriptions are now freeI was promised a 4-day cruise - free cruiseI made arrangements for the cruise in April and ended up paying for it up front to the tune of $and have waited for HPA to reimburse me to no availAn additional part of the problem is the fact that HPA wants to charge me $per person proc

We had a thorough Home evaluation and signed a ontractWe have a depositAfter a day we decided it wasn't the right time to have this work done
After a call and email we were assured our money would be returned promptly
Our call was Friday, by Tuesday we had a check delivered by overnight Fedex

The Contractor abandoned the window projectThey have not been able to pass inspection and are not responsive to my calls
Two windows were installedThe first inspection did not pass as the windows were not installed to manufacturers specsThey came out added more screws and the county inspector did not pass the windows a second time for the same issueThat was weeks ago I've called twice and there has been no responseI now have an open permit and windows that have not passed inspection

I received my first statement in the mailIt was for double of the balanceI was very concernedI called Home Performance Alliance right awayI was transferred to MrPHe took care of the problem right awayHe was very professional and quick to personally take care of a new customerI was happy that the situation was taken care of the same day I calledGreat customer service! Thank you

we received a e mail stipulating they would take $1,off of our job cost if we did not receive a new screen for our windows within weeks or less
this co owes us 1,to compensate us for the delay in getting a screen replacedof the windows were broken when they put them in we would not sign off because the job was not finished, The Vice Presagreed to take off this amount to get us to sign offwe still have no screenaccuunt #XXXXXXXXXXXX with *** H.P.Aphone #XXXXXXXXXX Mr.*** V#XXXXXXXXXX *** we have a copy of the E-mail sent by him

Peter V went over and above my expectations when dealing with the purchase of my windowsAs a layman in dealing with home improvement I was apprehensive to say the leastHowever, I developed much confidence in Peter and his teamWithout his understanding and guidance I would have been lostAfter researching many other companies I'm glad I decided to do business with HPA

On sept 8,I entered into a contract with this company to have windows put in my liana had vinyl windowsSalesperson suggested a so called wonder wall (sliding glass window) He said he would need dollars down to start production promised cruise if we put up signage and passed *** around neighborhood, showcasesalesperson said engineer would be here in a week to draw up for permit and production and re measureOn Oct called salesperson to find out where engineer was and find out statusSalesperson seem upset that we were calling him on thisdidn't remember who we whereEngineer showed up on Oct 11tated I would have plans for HOA in a week,.On Nov call company to find out where plans where stated they would call back never did .Called again on Nov sent email still no response receive plans on Nov HOA approved plans Nov I called this company @ least twice a week over next couple of week for we needed this completed before holidayevery time call person in charge was in meeting and would call back .out of times return call oncewhen I said I was going lawyer a VP called me back and assured be we would be taken care ofWhen I called him back he never return calls eitherFinally on Jan started constructionOn Jan they discovered when installing windows they were wrong size Left these leaning up against fence until call days later to have removed before they got brokenOn Jan put in right window completed job after 4month 3weeksDuring last month I decide to have my wife call salesperson told her after all that we had been thru we will make you get a $gift certificate to a rest never happenedSent a project manager to collect balance stated he would correct sales issues and gift card never respondedCustomer service for this company is very poor they do not call anyone back always have excuses or blame another company they are dealing with I Believe if I didn't make calls I still be waiting>

Contract for windows signed Oct installation was on Jan A mistakenly measured window was to be replacedNo action taken to solve the problem
Contract for Hurricane Resistant Windows (Oct 12,2017)Cost was financed for 16,through *** *** *** ***).Installation was done Jan 2, Two windows needed replacement, one was done in May 21, The largest window in front of the house was not availableDuring this visit the company employee, Kevin, took our file containing; our contract, the county permit and our personal loan information, without our consentWhen confronted with this, they said they will send it to us but no action was taken eitherJosh (727-410-4066) scheduled an appt for the window replacement for June 15, and they didn't show upWhen confronted again, they said that nothing was scheduled for that day in their recordsThe receptionist said she will leave a note to get back to usTo this date, July 5, 2018, we haven't heard from them a

We recently signed a contract for fairly large impact windowsAfter deliberating over the weekend, we wrote a letter advising we had changed our mind due to financial issues
The sales rep Whit called to verify and ask why, and if he had done anything wrongThe answer was he is wonderful it was just weighing on our minds the cost at this point in time Additionally we were contacted by Peter Vetere and he wanted to make sure the company people had not done anything on their part to have us decide to cancelBoth parties were very concerned, polite and reiterated our deposit would be in the mail
If we feel we can afford the windows in the future we will come back to these people and company
*** Venice, FL

I would give this company stars if I couldWe purchased windows from them in June, they started installing them on August 30th and they are still not done it is now September 4thThey installed a broken window, I still have gaps, no stucco and no paint on the outside of my house, not to mention the piles of glass that they left when they took out our old windowsCalls and texts result in empty apologies and appointments being made to complete the project only to have no one show up We have wasted countless hours waiting on the people they hired to come out for appointment and no one seems to even care when we callThe sales people deserve an award for their portrayal of the companies ethics and commitment to customer satisfaction

Contract was signed on 12/21/it is now 5/17/and the project is still not completed
Project has not been completed to date Repeated attempts to contact customer service have resulted in nothing being done Two windows and an impact resistant door at a cost of dollars were supposed to be installed First window craked after three daysA manufacturing issue customer service indicated After a lengthy delay, installation of new window took place Then inspector arrived foer routine procedureThis took place on 4/29/ After first installation attempt, I still have trim pieces and holes that need filled Customer service is absolutely terribleNo courtesy, call, no follow up, nothing! Although they market a quality product, actual installation and project completion is dismal at bestI have already paid significant monies for this project to no avail Treatment of customers appears very low priority

Contract written, $deposit taken before approval and they will not return calls to response over issueAsked to escalate issue with no success
On 1-20-contract was signed for windows at $6,A deposit was required of $when our association approves the windows and they are orderedDeposit posted to our account on 1-22-and The association has still not been contactedDespite our many calls by us and property managers At this point we are very scared to continue doing business with them and would like our deposit refunded Sales representative was Zach M

Intentional uttered falsehoods from an employee of this company
My husband and I are considering having our windows replaced We have contacted a different company (my aunt is using the company I am complaining about)After doing some research and discovering the issues this company has had (checked out Revdex.com)I contacted my aunt She in turn, contacted the company and they explained away all the issues in question My aunt then gave them MY phone number The woman that contacted me, immediately began throwing the company we are considering using (Window World) under the bus and proceeded to tell me that they are having to replace my aunt's neighbors windows that were installed by Window World I then contacted said neighbor only to find out that Window World did not install her windows and she was NOT having them replaced She was extremely incensed that this company would just throw her name out there like that The woman lied to me about who the owner of the business was and

Windows installed one year ago today and still waiting for completion and final inspection from the county
Windows installed 4/26/and still awaiting completion and final inspection from the county One of the windows did not fit properly they came back and made an adjustment but it still was not correct We left for the summer but I continued to call to have the problem resolvedI was assured that it would be taken care of but of course nothing was done Returned in October and again started calling about the window Every time I called they had an excuse that they were new and would take care of the situation Finally they sent someone out to plug the screw holes and complete the job but of course the one window was still incorrectThe gentlemen that plugged the windows took a picture of the window that was not right, and said someone would call A few weeks went by and of course no phone call so again I calledThe excuse was that they too were new and that the previous

windows had a defect from manufacturing , manufacture acknowledge the defected product and its been going on over a year now not fixed yet
On November we made a contract with home performance alliance to install windows, cost was dollars , we gave a down payment of dollars , when they came to install noticed of my windows had a bad shift in the saches side to side , very noticeable , kept going back and forth for them to fix this issue so I didn't sign the contract so they can get paid until they fix the problem peter vis the ceo or president of the company told me that if I didn't sign they wont get paid and I will loose my interest rate that was givin to us but they the one who acknowledge that there was something wrong with the product numerous times they have come out to re measure the saches and numerous time failed to get the saches right .peter had promised me that if I signed the contract that he will reimburse me for every monthly payment that I made u

I have to say Thank you to Home Alliance for a great jobThe process from the beginning was pleasant, and the outcome is BEAUTIFUL