Horizon Services, Inc.

[redacted] came to fix the humidifier on my furnace that was displaying a trouble light that said "contact service". He arrived well within the promised window and finished within the window even though had had to go back to office to get a replacement unit. He explained everything and left the place perfectly clean. He is another example of the great technicians we have had from Horizon over the years.

very professional and knowledgeable.

I was very satisfied with how quickly the problem was located and solved once [redacted] was sent to fix it. I would highly recommend Horizon,however I would ask for [redacted].

I had an emergency repair on a Sunday. My hot water heater started leaking and Horizon was quick to come out and install a new water heater. The technician was kind, knowledgeable, and efficient.

Had a water heater installed. The entire experience from the initial call until the technician walked out the door was outstanding- 5 Stars! The professionalism of the entire team- from the person who took my call until the end was A1. The technician- [redacted], was great. He was friendly, professional and very efficient. Always keeping me posted on what they were currently doing along the way. The whole process from the time I made the call, the tech arrivals, removal of old and installation of new and the techs driving away took 3 hours and 45 minutes. WOW! I am very pleased. Thanks Horizon and keep up the good work.

Recently, we had a clogged drain emergency that was quickly resolved by [redacted]. of Horizon Services. We were very pleased with his work.

[redacted] was very informative about any information I need about my heating system.

We replaced our heatpump with Horizon Services just last week. A neighbor recommended them, and boy, were we glad to make their acquaintance! A sales guy arrived the same day - he measured the house thoroughly and gave us the best quote to fit our budget. The install crew showed up the very next morning and had everything up and running in less than 6 hours. The whole process was seamless and surprisingly, not stressful. Before signing the contract with Horizon, we called around to several other companies to price compare. Some quotes were lower but they couldn’t come out immediately, and the ones that were priced reasonably wouldn’t back up their systems with long-term warranties. Horizon is the best value for the money. We’re extremely happy with our Lennox system (which is backed with a 12 year warranty) and we LOVE the new thermostat too!

[redacted] did a fine job. He explained the procedure thoroughly and completed the job efficiently. He is very professional and courteous.

[redacted] arrived in the agreed time window and performed his work in a professional manner.

[redacted] was very professional, courteous and knowledgeable. He fixed our problem

fast and efficient.

I recently had a service call from [redacted] from Horizon Services. [redacted] was very polite and knowledgeable, and he completed the repair by installing a new thermostat and control board for heat pump which appears to have been damaged during a power outage and power surge which affected numerous homeowners in the Newark, DE area.

Unfortunately, he arrived late; but to my surprise, the Horizon service policy is that if the technician is late, then the service call is free...and this call was free.

I was very pleased with [redacted] and the other Horizon employees who arranged the scheduling so that my issued was resolved as quickly as possible!

Just like the ad says....on time, polite professional service!!! [redacted] located the issue explained the problem and fixed it. He explained the service plan and the benefits. Great job and I highly recommend Horizon....no more waiting for someone will be there sometime between 8 and 4!!!

[redacted] was very knowledgeable and able to provide recommendations and options for the repair and for future service. He was prompt and completed the service in a timely manner and was able to help schedule an appointment with a consultant for replacement for later that day. Given the timing of the required service, the promptness and attention to detail and speed was much appreciated.

Great service and technician was very professional.

I couldn't have been happier with the service from [redacted]. at Horizon. He fixed my furnace very quickly and efficiently, and explained everything to me clearly. Very friendly as well!

[redacted]. inspected our drain and reviewing different theories that could assist with solving our water issue. [redacted] believes that the issue may be in the wall and that it may be best to contact the township before moving forward. [redacted] will return once the township inform us what the next step should be.He was very informative and made my wife and myself feel very comfortable. I will be reutilize his service in the future.

[redacted] Came to service the hearted and Air conditioner. He was very polite and professional. [redacted] took his time with me to explains the systems and show me how they work. I would recommend Rocco highly

Service was great.

I had [redacted]. come out for a drain clean out. It was a second visit from Horizon, under the "one year no clog again drain warranty". I got a phone call to let me know he would be on his way, and arrived on time. He was friendly, kind, courteous, knowledgeable, and definitely worked to be assured the drain had cleared, and if it had not, guided me through what would need to be done, because of the length of the pipes. [redacted] knew what he was doing, had tarps laid as not to damage rugs from dirt, etc., used shoe coverings as well. All of those things other companies I have not seen do before definitely make a difference. I will call Horizon again, for any of my plumbing needs! Thank You [redacted]!