Horizon Services, Inc.

[redacted] came in a reasonable time, was very nice & professional. He was thorough. & fast. At that point we had plunged all day & he came in & got it right away, but he checked it out further & suggested we might need a new toilet. He was very friendly.

We had in the past an unpleasant experience in March 2015.The service man was ok but the price quote was outrageous but we accepted it.

Technician was pleasant and thorough, needed to order part but very professional

Very good service, polite and professional. Will definitely use again.

[redacted] was wonderful to work with. He explained all our options and without even blinking turned off the valve of the hot water heater to make sure it didn't blow. Awesome and very personable. Thank you!

I am writing to let you know how much I appreciate the outstanding customer service that [redacted]. provided on 08/25/2014. He was very knowledgeable about serivce options and the company's product line and seemed genuinely interested in helping me reach an quality decision that meets the needs of family rather than just being focused on making a quick sale. [redacted]. was very attentive, infomative, and helpful.

Horizon Services Plumbing Experience [redacted] did a great job diagnosing the problem and explaining my repair options and provided upfront pricing. Kevin is an experienced senior technician and did a great job and I would highly recommend [redacted] for future plumbing jobs.

[redacted] and [redacted] came to my home for a service call to move a water heater for a waterproofing project that had to be done. I had a water heater replaced 7 years ago and already the unit would not supply decent hot water even though at times only the hot water faucet was on. Also, every time the furnace or air conditioner went on I could momentarily smell gas which would build up in the house. I am very sensitive to gas odors but the two relatives who live with me are not and did not smell the odor. Everyone I called in could not find a leak in the furnace but no one apparently checked the hot water tubing. Horizon techs, [redacted] and [redacted], came in and said they would try to find the problem. THEY WERE RIGHT| After detective work, they discovered that a coupling was not connected properly on the gas water heater and there was a small gas leak. When either the furnace or air conditioning went on the air flow was sending the gas odor through the vent system. I had the water heater replaced and they put in all new tubing, moved the water heater away from the wall which the other plumber put smack up against the wall so he did not have to reconfigure piping (the old water heater was skinny).They configured all new tubing to the water heater. When the air was turned on - NO MORE GAS ODOR to affect my breathing. The system has kicked on several times and there has been no odor. They also fixed two other problems that had not previously been done correctly. They were knowledgeable, thorough, courteous, and worked very hard.

Mr. [redacted], was every professional, knowledgeable in the field of being a Drain Technician. His pleasant mannerisms gave me great confidence in accepting the information we discussed..

Very professional, I am very satisfied by his service.

Service performed on A/C unit was performed with great care and did not miss anything. Everything was explained clearly and simply. Would not use any other company except Horizon. The service provider, [redacted]. was friendly and easy to understand.

Excellent service. Will definitely use again. [redacted] was very patient with explaining everything to me.

[redacted] is first very professional and knowledgable. His visit today was to review my heater. He understands completely how the HVAC systems should operate, how they should be sized, and what impacts a faulty system can have on a homeowner. He takes the time to clearly explain in layman's terms, using simple, clear metaphorical references to help a client understand the condition of the system. Unfortunately, my heater is a Ducane about 10-15 years old and has to be replaced. But he showed me the inside of the heater and explained the cost of replacing parts first, not trying to sell me a new heater, but just giving me the information I needed to make the decisions. [redacted] is very sincere and forthright which you can tell by talking with him.

I am tenant and the Horizon technician was very attentive and patient and helpful in solving my heating problem.

[redacted] was knowledgeable and courteous.

[redacted] was a wonderful Tech~he went above and beyond to get our drain cleared. He was early and stayed as long as it took to get the job done. He has a great personality and is in the right job! I will be asking for him again if we need more work done!

Our experience with Horizon was very good. They were able to come out the same day we called and they arrived in the window that they said they would arrive. The plumber took care of our problem in an efficient manner.

As usual, Horizon customer service and their technicians are simply the best. [redacted]. showed up an hour EARLY for my AC service request. First thing he did was to ask me a few questions as part of the troubleshooting. I appreciated this approach as I was fairly confident in what the problem was. [redacted]. actually listened instead of just starting blind and we quickly confirmed and agreed that it was just a blown HVAC condenser capacitor. He not only replaced the capacitor but clipped and stripped the connecting wires and installed all new connectors. Very nice. This is why I use Horizon regularly. Professionalism, courtesy, promptness and reliability. Well done, [redacted].

[redacted]. from Horizon was great! Not only did he clear the clogged drain, but he gave me several tips for keeping my drain free from grease and cleaning my garbage disposal.

Fast and to the point.. made recommendations without pressure. Always great service

Great and prompt service from knowledgeable technician.