Horizon Services, Inc.

The technician was very nice and professional. His service was spot on.

Charles was exceptional. He was prompt, friendly and professional. It was a pleasure to have received service from him. He is definitely an ambassador of Horizon.

All was a expected.

The Technician arrived on time and was polite and professional.

Service was completed on time.

On time, professional and honest.

horizon member Services charged me multiple times then closed my account.

Review: I hired horizon services to service my gas heater for $89 they asked me if my heater was working and I told them yes and their was no issues. the tech came and looked at my heater and said everything was fine . then the heater came on and he said their was something was wrong with it and he thought it was over heating and at that point he could not service it, I said how much would it cost to fix it and he told me around $800.00 (without even checking to see what the problem was) he then said that $800.00 was alot to put into my heater and I would be better of to purchase a heater from his company for $6,500.00. I then said no way, he then said that at this point he would have to charge me $79.00 for a service charge, I then asked how much would it cost to figure out the problem and he told me $179.00. I told him no way. I said you came hear and did nothing (no work) and you want to charge me $79.00 for aservice charge, I told him to call his and tell him that I was not paying for a service call, and that I called justto have my heater serviced and that their was nothing with my heater. he then said that since that I was not paying that they would put me on some type of list??? I dont know what he meant by that and he then left.. I then contacted another heating contractor ([redacted] heating & ac in wilm de.) and they came to my house on 1/14/15 and went over my whole heater and serviced it and they told me my heater was running fineand that they found no problems with my heater what so ever.Desired Settlement: I just want to let them know that I felt they were trying to take advantage of me and that I also do not need any hits against my credit. and I would like a phone call from someone high up in the company to call me so that we could both talk about my issues

Business

Response:

Summary of Business Activity:MTD Transactions: 7,391YTD Transactions: 7,391Thank you for bringing your concern to our attention. We understand that you have spoken in detail to our Customer Relations Manager. While we cannot speak to the diagnostic abilities or suggestions of another company we do stand behind our own technician’s analysis. As you have discussed with our Customer Relations Manager our technician found and issue that would need to be addressed before performing the system tune-up. He has / will provide you will all options to allow you to make an informed decision as to which direction you would want to proceed. We have extended a free system tune-up to you to use at your discretion. Again, thank you for your business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted]. did a great job! He was on time, professional and did a great job of explaining to me why the A/C is not functioning properly. He fix the issue and provided me with options for my A/C unit. Very good experience overall!

[redacted]...arrived and immediately got to work on the HVAC. As usual, I was educated on every step he took doing the maintenance check. As with all my dealings with Horizon, the techs are the best and in this case, it was [redacted]

He did an excellent job. He was knowledgeable about what he was doing and explain everything to me.

Excellent service from [redacted] He arrived early and got the A/C system checked out. We signed papers, he explained costs and coupons. I was very satisfied.

[redacted] was our technician and he was excellent! He introduced himself and shook our hands, which is a rarity and a plus to begin with! He was very professional, knowledgeable, neat, and took time to explain the possible scenarios of our problem thoroughly. He also was very caring and polite, apologizing for our misfortune, since we just moved in to our new condo a few days earlier! Nice guy with a nice personality! Would definitely request/recommend him for service.

Everything about Horizon was fantastic!

[redacted] was an awesome and knowledgeable technician that let me know everything I needed to understand. It was a great pleasure working with him!

[redacted] came and did a wonderful job fixing my Toto toilet.

Horizon Plumbing service Technician, [redacted]. Should up at my door on time and ready to work. He was friendly and well verse in his skills, he went straight to the problem. He offered me serval solution to repair the problem. Once again Horizon has offered Great Service!!!. I would use him ever time.

100% satisfied w/ my technician ([redacted])

[redacted]. Was an excellent representative of horizon, extremely friendly and fast to respond. Knowledge of drain opening And plumbing after being challenged to questions field related. I would reccomend him above all other business and even of horizon.

Thanks to Horizon we are cool again. Our house was really, really hot when our air conditioning failed. Horizon had a tech out to us in only a few hours and at the scheduled time. Our tech ([redacted].) was courteous, friendly, neat and not at all pushy. He explained the problem, the solution, the cost and answered all of my questions. I highly recommend using their services.

[redacted] was extremely professional and did excellent work. He spent much time reviewing what work was going to be done and why, and was also able to troubleshoot unexpected problems that appeared. My house is very old and poorly constructed in some areas, and this brought unexpected problems to the surface during the plumbing procedure. Any problem that appeared, [redacted] knew exactly what would be required to solve it and did it in a very timely fashion.