Horizon Services, Inc.

Kenneth H. was very helpful. He gave me valuable information in regards to our drainage system. Kenneth was very effecient. I would recommend his services to anyone.

Charles M. was prompt both times he came to service our heater. We was also professional and friendly and solved our problem of no heat in December very quickly!

Review: My name is [redacted]. The name of my business is [redacted].In Feb. of 2013, I contacted Horizon Services about installing a new A/C Unit in my business. I explained that the existing unit needed to be replaced, and I wanted to insure my customers comfort when the weather became warm. We reached an agreement and decided on an installation date. There were problems from the beginning, even before it was ever turned on, when during a heavy rain, due to faulty installation, on a busy Friday night water poured in causing me loss of business. They repaired that issue. Then the first hot day that necessitated air conditioning, the unit cooled the business for a few hours, then shut itself off. Horizon came out to check the problem, they say it was fixed, but it has NEVER COOLED THE BAR SINCE! I've had them out many times. They say that I need to do other things to fix the problem!! Why would I spend $12,000 on something unless I was assured it would keep my customers cool and comfortable! They sold me this unit on the basis that it would keep my business cool, and IT NEVER HAS! I tried to work it out with them again and again to no avail. If their unit couldn't do the job it was purchased to do, then they need to replace and or refund my money. I have lost thousands of dollars in business because of this! I don't know where else to turn. Please Help!Desired Settlement: Since the unit cooled sufficiently the first time it went on, but not at all since it shut it self off, I believe that they need to either replace the unit, or refund all my money.

Business

Response:

To whom it may concern,

What a refreshing experience to find a repair person who not only seemed knowledgeable about what he was doing, but was also enthusiastic about his work and his company. We were so impressed that shortly there after, we signed up with the company to replace our entire 19 year old HVAC system. We hope that experience will be as comfortable.

All the people that I have encountered have been prompt, helpful, courteous, and professional. I have called them for several different services and will continue to do so. I have also recommended them to others who now use their services and they, too, are very happy with the result.

Had a havc system installed and the work was done professionally and the installers were friendly and very willing to answer any questions.

The team did a great job fixing the plumbing in the bathroom.

[redacted]. arrived earlier than scheduled - Yea! He checked out what needed to be done and explained various options clearly. Once we settled on what will be done Kevin and his helper got the job done quickly and efficiently. They cleaned up after they were done and did a great job overall. The next time we need plumbing work done we are calling Horizon again.

[redacted] was very professional and polite.

my experience with this company is always great

great quick reliable service. Did exactly what was promise at the posted rate.

Excellent service with qualified technicians.

Thorough cleaning of the entire system was completed for a pending home sale. [redacted] found a failing capacitor on the external AC unit.. I was curious and went outside myself and [redacted] was kind enough to show me with the testor. We had it replaced.

[redacted] was on time and very knowledgeable! Friendly phone reps and techs!! Made our problem go away fast!! Gave insight on how to manage our system correctly and efficiently. Great all around service!

Thanks again!!

[redacted], my drain technician was great. He was courteous and very helpful. He communicated well throughout the process and gave me advice about how to care for my drain going forward.

[redacted] (and partner [redacted]) Provided Grade A, exceptional service on my most recent call to Horizon Services.

I am so incredibly impressed by the level of service and work ethic of [redacted]. They were efficient, professional and went above and beyond. Thank you very much.

Great customer service and the tech was very helpful. I would highly recommend Horizon to anyone with heater issues.

[redacted] Was very friendly and helpful with our service apt.

Did a great job and very knowledgeable.

[redacted] worked on my furnace today. He did a great job. He was professional and friendly.

[redacted] did a very nice job out here today. He was pleasant, personable and knowledgeable. What I liked the most was that he was able to explain things relatively simply so that a layman could understand what the root cause of the problem was. Historically, I have not had great experiences in that regard and that's important to me as a customer.