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Horizon Services Reviews (894)

Yesterday our heater was not working. We were able to get an early appointment the next day. Jared arrived promptly at 8 am. He was professional and quickly repaired our furnace with the ignitor we needed. I would recommend Horizon and Jared for any of your heating needs.

Lee was timely and very professional. He took the time to explain all options and also explained and demonstrated the issue we were having

Andrew was on time, very patient and very professional. He was extremely neat and he took the time to explain everything he was doing. When I balked at the price, he volunteered to call his manager and was able to negotiate a more affordable price for the services. I am very please his work and Horizon as a company.

Lee B. Was my technician today to service my condos heating system. He arrived on time, worked quickly yet efficiently, and was very respectful of my home.

Doug was very informative and helpful.

Andrew and his co-worker Joseph were professional in appearance, and in presentation of all affordable options. They handled the primary repair with the same professionalism, and respect to the home environment. I recommend them to others in need of their services, and will look to them for future assistance.

I called for service to my air conditioner,the customer service rep was very polite and helpful,and had me scheduled immediately,Lee B. came on time and was very professional and informative,he was here about 2 hours,and went over everything as he went along,I have used horizon before,they are definitely a company I would recommend to my friends and family,thanks Lee and Horizon

From the first phone call to the company until the technician left...I couldn't have been more impressed. They are the most professional organization I've ever had the pleasure to deal with. Lee, my technician, was prompt, polite and very skilled. I will use Horizon services for all my needs from now on. I truly couldn't have been happier with the experience.

The service was excellent

Extremely pleased. Technician was professional, knowledgeable, courteous.

I had a fantastic experience with Andrew and Mike today as they replaced my hot water heater. They made the process easy to understand and they worked with me to find the right product for me. They explained the process to me as it went along, warning me if there would be noise and when they were getting ready to wrap up. I would definitely use Horizon again.

We were extremely pleased with both the repairs and the technicians.

Summary of Business Activity:[redacted]Thank you for bringing this to our direct attention. We have shared and discussed your concern with our Customer Relations Manager (who you spoke to), the responsible managers and technician, as well as the owners of our...

company. We must reiterate that our pricing structure includes a premium service and premium benefits and should not be compared to over the counter parts or products. As you discussed with our Customer Relations Manager, we offer same day weekend service with no emergency fees, provide our customer with premium warranties, and only use the highest quality Lennox products. As a courtesy we have provided a credit for your Service Partner Plan, but have kept the plan intact for no additional cost. We have also provided a loyalty discount as discussed. In order to improve future experiences, we will be using your case as a training module in an upcoming in-house course. We take all feedback very seriously, including yours.

Excellent installation of hot water heater.

Excellent and friendly service

Lee B. is our HVAC service technician in January 2016 for heating service. Lee B. is very professional. Lee B. checked our heating problems with his equipment and immediately found out the problems and gave us a price quote up-front. Our heating problems fixed within 90 minutes. I highly recommend Horizon Services for heating, air conditioning, drain cleaning, sewer and water line replacement services.
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I placed a call into Horizon at 7:00 am and was given an appointment window immediately. Shortly thereafter I received a call back stating who my service provider would be and that they would also be able to come out sooner which was great given the situation that we were without hot water on the coldest day so far this season. Technician ANDREW S. arrived within the scheduled window set and after prepping himself to enter the house he assessed the issue with my hot water heater. The only bad news I received was the fact that the unit was ready to fully fail but the good news was we caught it before it became an even worst issue. Andrew proceeded to describe was needed to be done and provided several options regarding resolving the issue. He noted that they had everything that I would need within the area and that repairs could be completed today. During the repairs, I had to check several times to see if they were still there as he did his job with no disruptions at any time and was courteous throughout. After completing the repairs, Andrew spent time explaining what was done, pointing out various items of the repair and explained the operational features of the unit. Andrew pointed out that when he gave me his card when he first came to my door there would be on the back information to access the customer survey site to rate his and Horizon's performance. I can say, as a Service Manager myself, if I had employee like Andrew, I would have happy customers all the time. His Customer Service Soft Skills are excellent and he is a credit to Horizon. I can confirm that your excellent service rating does speak for itself. I would recommend Horizon in the future. Thank you, Andrew !!!

Jared did an excellent job, made sure I understood the manual and very service minded.

I had Douglas M come to my home to service my AC unit. He was very professional. He did his evaluations and then explained the conditions to me and my options clearly and concisely.

Douglas was very knowledgeable and respectful.
My problem with my heater was fixed within a few hours without any inconvenience to myself or family. I would highly recommend Horizon Services to my friends and family.

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Description: Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Heating & Air Conditioning - Filters, Water Heaters - Dealers, Air Conditioning Repair, Air Conditioning Systems - Cleaning, Heating Equipment & Systems Cleaning & Repair, Air Purifying & Cleaning Systems & Equipment, Air Conditioning Supplies & Parts, Heating Equipment, Sewer Pipe, Water Heaters - Parts & Supplies, Furnace Sales & Service, Furnace Cleaning, Plumbers, Air Conditioning Contractors & Systems, Boilers - Repair & Cleaning, Drainage Contractors, Heat Pumps, Heating Contractors, Plumbers, Plumbing - Renovation & Repair, Plumbing Drains & Sewer Cleaning, Sewer Contractors, Ventilating Contractors, Water Heaters - Repairing, Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Address: 8418 S 222nd St, Kent, Washington, United States, 98031-1936

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