Horizon Services

Douglas was very knowledgeable and respectful.
My problem with my heater was fixed within a few hours without any inconvenience to myself or family. I would highly recommend Horizon Services to my friends and family.

Lee B. is our HVAC service technician in January 2016 for heating service. Lee B. is very professional. Lee B. checked our heating problems with his equipment and immediately found out the problems and gave us a price quote up-front. Our heating problems fixed within 90 minutes. I highly recommend Horizon Services for heating, air conditioning, drain cleaning, sewer and water line replacement services.
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Jared did an excellent job, made sure I understood the manual and very service minded.

Lee did a wonderful and thorough job for me. Great personality, knowledgeable and professional.

Excellent service by Jared F. Highly recommended

Technician (Andrew S) was very helpful, patient, and curdeous.
Explained everything clearly and most of all did a wonderful job.

I have used this service for over a year now and I have not once been disappointed. Every staff member from the phone rep to tech great you with kindness.

Just used Horizon Services for a heater tune up. The service technician was Lee Barnes. Lee was very professional, courteous and did a thorough job. He performed the requested service in a quick and efficient manner. He also proactively recommended future issues that may arise due to the age of the furnace. He quoted prices for each replacement part including labor without using high pressure sales tactics. I would recommend this company to anyone in need of HVAC service.

Summary of Business Activity:[redacted]Thank you for bringing this to our direct attention. We have shared and discussed your concern with our Customer Relations Manager (who you spoke to), the responsible managers and technician, as well as the...

owners of our company. We must reiterate that our pricing structure includes a premium service and premium benefits and should not be compared to over the counter parts or products. As you discussed with our Customer Relations Manager, we offer same day weekend service with no emergency fees, provide our customer with premium warranties, and only use the highest quality Lennox products. As a courtesy we have provided a credit for your Service Partner Plan, but have kept the plan intact for no additional cost. We have also provided a loyalty discount as discussed. In order to improve future experiences, we will be using your case as a training module in an upcoming in-house course. We take all feedback very seriously, including yours.

[redacted]Thank you for bringing this to our immediate attentions. We understand that you have spoken in detail with our Customer Relations Manager and have reached an agreement to extend your WMA for an additional 4 years as well...

as provide you with a partial credit for your inconvenience.We want to stress how sorry we are for the delays you experienced as this is not the way we ever intend to do business. We will be using your situation to reinforce and update our internal procedures. We will use your situation as a training module.Thank you again for your patience and understanding.

Lee provided excellent service on my heat pump and recommended a couple of maintenance items that he completed in a timely fashion.

Andrew did an excellent job. He is courteous and very knowledgeable. He explained everything.

We called Horizon early today and the had a serviceman here by noon. They are always very pleasant on the phone when you call. The technician, Jarad F came and was very easing and informative. The part that needed to be replaced was under warranty and was delivered within the hour and installed immediately. Jaredid a great job of informing us of all aspects of the repair. We have used Horizon for the past few years and like their efficient manner in getting problems resolved. Their personnel from your first phone call to their technicians have always been polite and efficient in getting the matter corrected. A plus is that they make hiring veterans a priority. A much deserved credit to this company.

Andrew and Tom were very thorough in explaining everything with regard to what we needed. Very good salesmen. Good job.

Douglas was extremely thorough, professional and respectful. He explained all issues in easy to understand terms. We can highly recommend Horizon Services. & its Technicians

[redacted]Thank you for bringing this to our immediate attentions. We understand that you have spoken in detail with our Customer Relations Manager and have reached an agreement to extend your WMA for an additional 4 years...

as well as provide you with a partial credit for your inconvenience.We want to stress how sorry we are for the delays you experienced as this is not the way we ever intend to do business. We will be using your situation to reinforce and update our internal procedures. We will use your situation as a training module.Thank you again for your patience and understanding.

Great experience for a less than great situation: broken heater on a bitter cold morning. Every aspect of the service was fast, friendly and the quoting was accurate and fair.

Excellent service. Prompt. Courteous. Very Knowledgeable about HVAC with unexpected information that was very helpful to me.

This is my second experience using Horizon for repair of my heater. I found Jared F.
to be very polite and a pleasure to do business with, ensuring that I would use
Horizon services for any future repairs.

Lee was on time, was accurate with his initial assessment, and completed the needed repair quickly.