Horizon Services

Andrew [redacted] was prompt and courteous. Knowledgeable and fixed the problem very quickly. Highly recommend him.

We needed an HVAC repair right away. Our main heater stopped working and left us at a nice temperature of 53 degrees in our home.. My first call was to the Horizon Services company. I had a good feeling about them from their commercials and other advertising. The technician, Jared F. was on time, presentable and very knowledgeable. He explained our repair options and prices. There were no hidden charges at all, the price quoted was the price. He also informed us that the part needed for our heater repair would be sent to our home during the time he was here.. He also gave us other information regarding maintenace on our other heating units. There was no pushiness sales tactics from him at all, just information for us to either go forward with or keep for the future.
I give this company[redacted] six stars and also Jared F.gets [redacted]. I definitely will be spreading the word to my family and friends to use Horizon Services.
Signed Very happy customer
Thank you

Quick and courteous. Filled us in on all things noticed right away during the service. Covered shoes and were cautious of young kids and dog when going up and down the steps to the basement

Lee B. was very professional and explained everything he was going to do and what the options where . He was patient and kind. Spoke to my husband on the phone since he was at work and explained the work he was going to do with the evaluation.

Jared [redacted] came out to do our heater tune ups. He was very informative and personable. Did his job efficiently.

I will only call Horizon Services when I need help because they are reasonably priced, they don't charge $150/hr like independent contractors. When the technicians arrive they are clean, uniformed and professional. I don't ever feel like they are trying to sell me something or trying to up their time to increase their hourly rate. They are polite, honest and will tell me when something doesn't need to be done. They are on time and call when they will not be. I am treated with respect and I genuinely feel appreciated.

Jared F. came to do a tune up of one of my heaters and a diagnostics on the second heater that wasn't working. He was very professional and helpful in explaining exactly what he would be doing, the costs, and the benefits to maintenance service contracts. He needed to repair one of the computers and did the repair quickly and completely during the visit. The service was excellent.

HVAC Service Tech Douglas M[redacted] was very professional & clean in doing his job. He explained everything to me so I would understand it. I really had a positive experience..

Horizon must hire the best of the best. Jared was friendly, knowledgable, clean cut and well spoken.

[redacted]
Thank you for bringing you concern to our immediate attention. At Horizon Services, we take all feedback very seriously. When we receive a concern, such as yours, we involve our Customer Relations Manager, the...

responsible managers and technicians, and even our owners. We are always ready and willing to learn what we can do to make our customers’ experiences better and always take responsibility for our actions. We are eager to work with you in order to find a resolution to your concern.With that said, we have reached out to you multiple times by phone and have even sent you a physical letter requesting that you contact us. We have still yet to hear anything and are unable to help you until we are able to discuss your concern in detail. Please contact us as your earliest convenience. Thank you.

Jared came to our house to assess and AC unit not working properly. After describing the issue to him he knew exactly where to start and had us up and running quickly. He also gave us info for getting the most out of our current system to keep it working. I was very happy with the service.

We are very pleased with Lee's professionalism and kindness. He explained our situation with resolving our problem with our air conditioner so that we understand the process of resolving our problem. Great guy!

Horizon Technician Douglas M. was right on time for service. He identified the problem and took corrective action. He took the time to explain the nature of the issue and the repair requirements. Excellent work !

[redacted] (reference code [redacted]) on 2/9/16 did maintenance on furnace . Very impressed with quality / detail of service . He an excellent representative for your company .

Jared F. arrived early for the appointment (after the dispatch service called to verify I was home and willing to accept). Had a clean uniform, 'booties' for his shoes, and a fully stocked bag of tools. Struck the right balance between courtesy and focus on his work. Showed and talked me through exactly what he found, what he fixed, what my options are, and what he recommends. Documented everything before he sat me down to review. Took a credit card for payment. From the truck he arrived in to the card he handed me on the way out the door, Jared F. and Horizon were professional, thorough, and polished.

Lee [redacted] was awesome, professional and informational. He informed me my heater was on it's last legs and helped me set up everything I needed to move forward and get a new system. Thanks to Lee my family is safe from co2 poisoning. Thank you !

Lee was very polite even though my air conditioner is not in an easy location in the attic. Personally I would have screamed but he politely went about his job and solved our problem

Lee B. Came out to try and save my central a/c. Unfortunately, it was totally dead. Lee offered suggestions was early for the appointment and very helpful.

Andrew and Joe did a great job, neat, clean and professional and did it with a smile! Very pleasant to work with and worked in a timely manner. They were considerate of my carpets and put booties on.

Technician was on time, polite and extremely knowledgeable. He explained all the details and took photos on his phone to clearly show what he found. The diagnosis was dire and a new hvac system is required and comfortable using Horizon for the new system.