Horizon Services

I will continue to be an Horizon customer because of experiences like today. Lee not only was professional in all aspects of his job, but, patient with questions and his communication in return. A very pleasant and positive experience! Well Done!!

Mr. B[redacted] was vey professional and courteous. He went through the system in a highly competent and timely manner.

Great on time service. Quick and professional, and really knew his trade. Very clean and a very nice guy. I think Horizon is the very best. A little expensive, but they're worth it..

Lee was prompt, pleasant, very knowledgeable and very professional. Thanks again Horizon and Lee!

Great customer service. Getting an appointment was quick and easy. I was well informed by the technician and understood the services to be provided. Quality work.

We recently had a new boiler installed with Horizon Services and everything went extremely well. They called us up for a "tuner" appointment afterwards. Lee Barnes came out to check and make sure the installation was done correctly. He was very friendly and professional. We are happy with Horizon Services.

Andrew S from Horizon services came on time for a scheduled appointment to look at our hot water heater. Andrew and his partner were clean cut and very professional. We ended up deciding to replace our existing unit and Andrew had our exact model on his truck. I had done my homework and knew what other price I had. Andrew matched our best price and installed our new unit within an hour and a half and removed our old unit. I was very satisfied with their workmanship. This was a very satisfying experience.

I called Horizon Services this morning because my furnace stopped working. I spoke to a real person who collected my information and provided a window of time when the tech would be onsite. I was notified by dispatch that the tech would arrive shortly and that was the case.
Jared * was the technician and he got right to work on the problem and diagnosed the probable cause of the issue. He explained what my options were and the cost of each. Once I decided what I wanted done, he had everything he needed on his truck and he quickly completed the work. He was courteous and diligent about checking his work. He explained everything and thoroughly reviewed the follow up paperwork. I was very happy with the service.

Andrew and his partner Brent were very professional here on time explained all the work befor doing it very pleasant and informative cleaned up after done thank you

Happy with service performed.

Jared F. arrived well ahead of his expected time (Called first). Jared was professional and courteous when meeting him at the door. Jared took the time to listen to my issues and then proceeded to give a plan of action. I gave him access to what he needed(He wore shoe covers to protect my floors) And Jared did his thing. I was very pleased with the work performed as well as with the technician doing the work.
Well done horizon

Techs were courteous, considerate, & knowledgeable. Very friendly.

Jared F. was on time for a heater tuneup. He was very professional and knowledgeable. Our heater is 20 years old and checked out OK. He explained the [redacted] Plan for the AC, heater and water heater which I signed up for the coming year. Hopefully only yearly maintenance will be all we need. I will be requesting Jared F. for this work.

Lee [redacted] our service technician, was very professional and provided excellent service.
He was also quite knowledgeable concerning our cooling system and future concerns.

I am very pleased with the service I received, from the young lady who answered the phone to the Tech. Andrew S. He was on time and very knowledgeable, answered all my questions straight to the point. His workmanship was outstanding and I would have to say he is an asset to the company. Would I use them again, you betcha.

Lee was awesome. He found just what my ac system needed to run at its peak performance.

Summary of Business Activity:*** *** ***
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Our Customer Relations Manager has spoken directly to the homeowner. We have elected to send a field supervisor to the home to perform the precision tune-ups again at no cost to the homeowner. The technician...

will complete all part of each tune-up and will be able to demonstrate this to the homeowner as well as answer any questions the homeowner may have during the process.

Doug was prompt, friendly, and got my air conditioner working quickly after my sweltering for several days. He explained options for further service arrangements and for possible replacement ( to be explained in further detail by another Horizon employee). I was very satisfied with the service, especially with the high demand for AC service in this hot weather.

Andrew S. was friendly and professional. He did a great job explaining the various options associated with replacing a hot water heater. He asked about any other plumbing issues I might have and did a great job explaining the operation of the new hot water heater he installed. Most importantly, he double and triple checked the installation to make sure everything was installed properly and there were no leaks.

For the first time, we used Horizon to address a plumbing and drain issue. We could not be any more satisfied! Andrew [redacted] worked with us to deliver exemplary service. He was considerate, professional, and listened to our specific needs. As a result, we will contact him for any future needs.