Hot Promotional Vacations

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Wed, Feb 3, at 2:PMSubject: [redacted] - ID#: [redacted] To: [redacted] < [redacted] @myRevdex.com.org> Dear [redacted] : In response to your client's rejection, it must be noted that we do not sent out any postcards or give any presentations We are not affiliated anyway with the company that gave presentationI reviewed a copy of the postcard that was sent to your client It stated ' [redacted] ', not [redacted] Airlines In addition, all travel is promotional and based on availability Hotels, resorts and Airlines do charge premium fees around holidays We stand by our previous responseSincerely, Cris C***

August 18, 2015? Dear [redacted] :This is in response to your client’s complaintI am confused as to why this complaint was filed against us.We are the fulfillment company onlyWe have absolutely nothing to do with marketing or do we make any offer of FREE vacations to anyone.No company can afford to travel anyone for FreeThe certificates that your client received at his presentation states that he is responsible for taxes, fees and surchargesOur staff put in a lot of time to insure your client receives the best quote available on the marketThey cannot afford to do it for FreeIf he has a problem concerning the promotional offer, I suggest he take it up with the company he received certificates from.If your client wants to book travel through us, he will have to pay the feesIf not, he can return all of his certificates along with receipt and letter stating reason for refund request and it will be granted.Sincerely,Charles C

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I would like to discuss an extension and better quote for next year (2017) with Hot Promotional Vacations I had to move on with other vacation plans as well as my daughter and her husband [redacted] and [redacted] (complain ID [redacted] date filed 3/11/2016)They sent in the same information and made payments - our final paper was sent in together on the same date as one request She paid $twice (check numbers [redacted] and check # ***) to [redacted] Vacations dated 5/7/and two $checks were sent to Hot Promotional Vacations (checks # [redacted] and ***) dates 6/16/ We need to know if the future quote includes the taxes and gratuity.My daughter and I need to speak with MrC [redacted] to work out future arrangements We need help from the Revdex.com to ensure we have better experience next time Regards, [redacted]

August 18, Dear [redacted] :This is in response to your client’s complaintI am confused as to why this complaint was filed against us.We are the fulfillment company onlyWe have absolutely nothing to do with marketing or do we make any offer of FREE vacations to anyone.No company can afford to travel anyone for FreeThe certificates that your client received at his presentation states that he is responsible for taxes, fees and surchargesOur staff put in a lot of time to insure your client receives the best quote available on the marketThey cannot afford to do it for FreeIf he has a problem concerning the promotional offer, I suggest he take it up with the company he received certificates from.If your client wants to book travel through us, he will have to pay the feesIf not, he can return all of his certificates along with receipt and letter stating reason for refund request and it will be granted.Sincerely,Charles C

From:? [redacted] ? < [redacted] >Date: Tue, Aug 30, at 3:PMSubject:In response to your client's complaint, it must be noted that there are No Refunds once he receives a confirmation email.Email confirmation is below.CCookHot Promotional Vacations< [redacted] >May 12to [redacted] Dear? Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure.? We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION #? [redacted] CLICK HERE TO BEGIN? YOUR REGISTRATION ---? http://www [redacted] Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-####? ( 8am-6pm CST)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: they are charging more than taxes and feesThey are charging the full cost of the cruiseAnd I was told I would get what was promised if we requested pricing at the day point before the cruise andIt's been over a week since we submitted that request for a cruise October 24th and still have heard nothing back Regards, [redacted] ***

August 18, Dear [redacted] :This is in response to your client’s complaintI am confused as to why this complaint was filed against us.We are the fulfillment company onlyWe have absolutely nothing to do with marketing or do we make any offer of FREE vacations to anyone.No company can afford to travel anyone for FreeThe certificates that your client received at his presentation states that he is responsible for taxes, fees and surchargesOur staff put in a lot of time to insure your client receives the best quote available on the marketThey cannot afford to do it for FreeIf he has a problem concerning the promotional offer, I suggest he take it up with the company he received certificates from.If your client wants to book travel through us, he will have to pay the feesIf not, he can return all of his certificates along with receipt and letter stating reason for refund request and it will be grantedSincerely, Charles C

In response to your client's complaint, she was offered a very good quote for individuals.? The rate she received was based on the date she was traveling as well as availability and port of departure.She was attempting to travel during the Memorial Day weekend.? All prices are higher at that time.? My staff and I worked very hard to find her the best rates possible during that time.? She was well aware of the Terms and Conditions concerning her reservation request.? She must understand that all Travel is promotional and are subject to availability.? Holidays are subject to additional surcharges.? She may resubmit her request or request an exchange or extension, but no refund will be forth coming.We stand by our Refund Policy.? Our Policy is as follows:? ? REFUND? POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.CC***GM

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Feb 21, at 2:PMSubject: [redacted] - ID#: [redacted] To: [redacted] @myRevdex.com.orgIn response to your client's complaint, It appears he has paid for people A confirmation email was sent on 9/30/ At that point he was to contact [redacted] at [redacted] to handle his reservation request I have contact him and he will be in touch with your client Have your client email me at this address I will make sure that his concerns are addressed.I will need to know time and destination of travel request in order to assist him His patience is sincerely appreciated.Sincerely,Cris C***

From:? Charles C***< [redacted] @***.com>Date: Fri, Dec 22, at 5:PMSubject: [redacted] - ID#: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>In response to your client's complaint, we will contact Travel Guaranteed on their behalf.? Also, have her contact me at this address and give me her travel details including destination, port and dates of departure and I will take care of matter personally.Thank you,CC [redacted] @***.com?

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Mon, Apr 10, at 1:PMSubject:In response to your client's complaint, we have no record of her $payment to us? I would suggest she contact ATP vacations concerning her initial activation fee? I would be happy to give her one of our night condo vacations for her trouble, but she will have to contact ATP, if she is requesting a refund of her activation fees.CC***? GM

Hello [redacted] ,In response to your client's complaint, I will re-work her reservation request She will receive another quote within hrs If she has any additional concerns, she may email me directly at this address

From: [redacted] < [redacted] >Date: Mon, Apr 11, at 2:PMSubject: [redacted] - ID#: [redacted] To: [redacted] In response to your client's complaint, please tell her to accept my apology We were in negotiations with a new vendor during that time and the contract took longer than expected to be finalized Time restraints forced us to send your client a quote that we or she was not comfortable with We have now finalized the contract and have sent her the necessary access codes to finalize her cruise and flights Her day Cruise and flight will cost your client approximately $per person We feel that she will be happy with this quote If your client has any additional concerns regarding this case, she may feel free to contact me at this email address below.Sincerely,CCook, GM [redacted]

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Mar 7, at 6:PMSubject: [redacted] ? - ID#: [redacted] To: [redacted] @myRevdex.com.orgIn response to your client's complaint, we had to have dates of travel in order to give him a quote? In addition, the number of people traveling did not matter? Attached are quotes that were given to your client? Dates, season and ports of departure will effect prices of cruises? Also, have your client send copies of processed checks as verification for payment amount he is claiming.Thanks,CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Below is the only Quote I ever received from Hot Promotional vacations This quote says our price was influenced because we gave less than days That is not true We gave well over days.The cruise they quote below does not exist We checked on [redacted] 's website, and there is no such cruise.We were only supposed to be charged taxes, fess, and upgrades There is no detail of what these fees are for When I priced out something similar to below, taxes, fees and upgrade were half the quote they provided.When I requested more information about this phantom cruise, I was given the run around by more than people at Hot Promotional Vacations Not a single person could outline or tell me what these fees were, or why I couldn't find said cruise on [redacted] 's website.I was asked to resubmit my request, I did, I never received a new quote (Where I specifically asked for a breakdown of the cost)This company did not provide the package as advertised I was supposed to be given a "free cruise and airfare" for two This quote is just a little less than half of what I would pay if I did it on my own I was supposed to only be responsible for taxes, fees and upgrades The quote below is phony, and this company owes me a refund.The following factors influenced the price of your vacation package:• The requested vacation is under the day advanced notice• The requested departure time is a peak fly time• The requested departure day is a peak fly day• Destinations like Las Vegas or NYC or similar popular destinations, do not have an off peak season• Specific request may influence the price of your vacation Travel Request Quote – Provided BelowTravel Request for : [redacted] & [redacted] Departing : May 20th, From : Cincinnati, OH (CVG) Leaving at : 7:15AM Arriving to : Fort Lauderdale (FLL) 9:AMReturning May 25th, 2016From : Fort Lauderdale (FLL)Leaving at : 10:AM Arriving to: Cincinnati, OH (CVG) 1:PM Cruise [redacted] May 20th, / May 25th, Night Eastern Caribbean Cruise ( category 4A Inside )Departing : Fort LauderdaleTotal Amount Due $Per Person$Deposit has been applied to this total Regards, [redacted]

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com Date: Mon, Aug 1, at 2:PMSubject: [redacted] - ID#: In response to your client's complaint, please have them contact me at (***@hotpromotionalvacations.com) to resolve this issue I need to know whom she was trying to contact before I can assist her A copy of her confirmation is below.Cris C***GMHot Promotional VacationsJun 30Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventureWe are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # [redacted] CLICK HERE TO BEGIN YOUR REGISTRATION -----> http://www.travelguaranteedgroup.com/ [redacted] Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

In response to your client's complaint, it must be noted that this client received and activated his certificate on 10/1/ It would have expired on 10/1/ Hot Promotional extended him a courtesy to process his reservation request when in fact, we were under no obligation to do so Promotional vacations are based on availability and certain dates or Cruise lines cannot be guaranteed We made your client aware of this fact through several emails that were sent to him We will be happy to accommodate your client We will offer him another quote by end of day If they choose not to accept it, I am sorry to say there is not much I can do for this client at this timeCC*** General Manager

In response to your client's complaint, it must be noted that we have absolutely nothing to do with marketing of promotions We are only the middlemen for fulfillment of promotional travel incentives Unfortunately, patrons falsely accuse us of promising them Free travel when that is not the case Clients are urged to read Terms and Conditions in its entirety prior to activation of promotional certificate We have no record of client paying us $ They need to contact other party involved (***) to request refund They will be required to to return all of their certificates along with copy of their processed check as verification They should also include letter stating reason for refund request.Cris C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: Below is the only Quote I ever received from Hot Promotional vacations? ? This quote says our price was influenced because we gave less than days? That is not true? We gave well over days.The cruise they quote below does not exist? We checked on [redacted] 's website, and there is no such cruise.We were only supposed to be charged taxes, fess, and upgrades? There is no detail of what these fees are for? When I priced out something similar to below, taxes, fees and upgrade were half the quote they provided.When I requested more information about this phantom cruise, I was given the run around by more than people at Hot Promotional Vacations? Not a single person could outline or tell me what these fees were, or why I couldn't find said cruise on [redacted] 's website.I was asked to resubmit my request, ? I did, ? I never received a new quote? (Where I specifically asked for a breakdown of the cost)This company did not provide the package as advertised? I was supposed to be given a "free cruise and airfare" for two? This quote is just a little less than half of what I would pay if I did it on my own? I was supposed to only be responsible for taxes, fees and upgrades? The quote below is phony, and this company owes me a refund.The following factors influenced the price of your vacation package:•? ? ? ? ? ? ? ? ? ? ? ? ? The requested vacation is under the day advanced notice•? ? ? ? ? ? ? ? ? ? ? ? ? The requested departure time is a peak fly time•? ? ? ? ? ? ? ? ? ? ? ? ? The requested departure day is a peak fly day•? ? ? ? ? ? ? ? ? ? ? ? ? Destinations like Las Vegas or NYC or similar popular destinations, do not have an off peak season•? ? ? ? ? ? ? ? ? ? ? ? ? Specific request may influence the price of your vacation? Travel Request Quote ?" Provided BelowTravel Request for : [redacted] & [redacted] ? ? ? ? ? ? ? Departing :? May 20th, 2016? ? ? ? ? ? ? From : Cincinnati, OH ? (CVG)? Leaving at :? 7:15AM? ? Arriving to : Fort Lauderdale (FLL)? 9:AMReturning? May 25th, 2016From : Fort Lauderdale? (FLL)Leaving at :? 10:AM? Arriving to:? Cincinnati, OH (CVG)? ? 1:PM? Cruise [redacted] May 20th, 2016? /? May 25th, Night Eastern Caribbean Cruise ? ( category 4A Inside )Departing : Fort LauderdaleTotal Amount Due $Per Person$Deposit has been applied to this total? Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:How can Ms C [redacted] person flat out say I'm in error without the proof? The only response I received from their team was on JUNE 24th after the dates I choose which, were 5/to 5/11/or 5/25/ to 6/1/? I wrote to them when I received the email and I have attached it? I followed the introduction and I gave ample time for transaction to occur? Regards, [redacted] ***?