Hot Promotional Vacations

In response to your client's complaint, we tried very hard to accommodate them to no avail The problem was that they were attempting to travel with another couple and wanted all of them to receive the Promotional cruise prices When we could not accommodate them for the price they were requesting, we sent them through another vendor ( [redacted] ) They were able to accommodate the couples at the price they were requesting All parties understood that once Cruise certificates were sent to them, there would be No Refunds!! In order for your client's to receive their Promotional Cruise, they will have to submit their requests through [redacted] Just have them follow instructions on certificate They were very aware of the Terms and Conditions concerning this Cruise offer We stand by our policy! No refunds will be forth coming at this time.CC***GM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: I am rejecting this response because: It is not a resolutionI do not disagree that this form was sent to me againThis is the same thing I filled out in September and was exceptedWhen I filled it out the second time I was met with all kinds of resistance asked why they could not fulfill what they had agreed toThe first time I provided ample notice with travel datesThen I was asked to fill out this form again with me Explanation as to whyI complied I have the same dates which had been accepted almost a year priorAt his point a gentleman named Jason told me my request could not be honored We exchanged many emails - most of which he insulted my intelligence by saying I don't understand the procedure I repeatedly asked him to call me He would not I repeatedly called the officeThat was uselessNo sent emails to Marie and finally got a respondsI have forwarded emails to this organization where they verified receiving my mateitals I have repeatedly asked why my dates were not honoredNobody will give me a response I spoke to a supervisor at one point as statedHe told me Jaso had been gone for some timeNow could that be if he co ya red me? Also his same supervisor told me he'd personally send me out a new vacation package bit never happened I called repeatedly and sent emails nothing As of last week Cris told me my voucher was expiredHe also told me the matter was closedI reminded him I had written documentation to the contraryHe recanted Then I was told my voucher would expire this month I am not disputing that I received the Jine email I did I filled it out just like the first time it was pointless Why should I donut again I simply want what I was promised airline tickets and a cruise for two This is something the organization has not provided and won't I have complied with the requests I have called I have emailed if thtisnis just a bogus process to get people to look at timeshare they should be penalized Regards, Christina Horner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: they are charging more than taxes and feesThey are charging the full cost of the cruiseAnd I was told I would get what was promised if we requested pricing at the day point before the cruise andIt's been over a week since we submitted that request for a cruise October 24th and still have heard nothing backRegards, [redacted] ***

***@Date: Mon, Nov 16, at 2:PMSubject: [redacted] - [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear [redacted] :In response to your client's complaint, the fact as whether he was rude or belligerent is considered a matter of opinion My representatives have been in constant contact with your client concerning his reservation request We have re-worked a new quote for your client and will be submitting it to him shortlyYour client has to realize that these vacations are promotional and are based on availability I do apologize for this matter getting out of hand We deal with many customers on a daily basis.Unfortunately, tempers will get short on occasion, but we stand ready to do whatever is necessary to accommodate our clients to the best of our ability.Sincerely,Cris C***Director

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Mar 7, at 6:PMSubject: [redacted] - ID#: [redacted] To: [redacted] @myRevdex.com.orgIn response to your client's complaint, we had to have dates of travel in order to give him a quote In addition, the number of people traveling did not matter Attached are quotes that were given to your client Dates, season and ports of departure will effect prices of cruises Also, have your client send copies of processed checks as verification for payment amount he is claiming.Thanks,CC***

From: [redacted] < [redacted] >Date: Tue, Aug 30, at 3:PMSubject:In response to your client's complaint, it must be noted that there are No Refunds once he receives a confirmation email.Email confirmation is below.CCookHot Promotional Vacations< [redacted] >May 12to [redacted] Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventureWe are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # [redacted] CLICK HERE TO BEGIN YOUR REGISTRATION -----> http://www [redacted] Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com Date: Wed, Nov 25, at 12:PMSubject: [redacted] - [redacted] To: [redacted] < [redacted] @myRevdex.com.org>In response to your client's rejection, it must be understood that all travel is promotional and subject to availability Prices and fees are subject to change based on dates and ports of departure.She was given a very reasonable quote She further has to understand that fees can be substantially higher for direct flights considering dates and ports of departure It is unreasonable for your client to make all of these demands when we have gone out of our way to secure the best price available If she does not like the quote, re-submit her request for alternate datesHer request for refund is denied We stand by our policy stated in Terms and Conditions.This is my finale response concerning this matter.Cris C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I spoke to [redacted] Airlines today and the woman I spoke to said that the holiday is March 27th, I requested to fly on March 21st and March 29th I also asked to speak to the people that sent out the initial postcard that had [redacted] Airlines on it, which was the only reason that I attended the timeshare seminar, because [redacted] is a reputable company They said that this was never sent out by them

From: [redacted] < [redacted] >Date: Mon, Apr 11, at 2:PMSubject: [redacted] - ID#: [redacted] To: [redacted] In response to your client's complaint, please tell her to accept my apology We were in negotiations with a new vendor during that time and the contract took longer than expected to be finalized Time restraints forced us to send your client a quote that we or she was not comfortable with We have now finalized the contract and have sent her the necessary access codes to finalize her cruise and flights Her day Cruise and flight will cost your client approximately $per person We feel that she will be happy with this quote If your client has any additional concerns regarding this case, she may feel free to contact me at this email address belowSincerely, CCook, GM [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I would like to discuss an extension and better quote for next year (2017) with Hot Promotional Vacations? I had to move on with other vacation plans as well as my daughter and her husband [redacted] and [redacted] (complain ID [redacted] date filed 3/11/2016)They sent in the same information and made payments - our final paper was sent in together on the same date as one request? She paid $twice (check numbers [redacted] and check # ***) to [redacted] Vacations dated 5/7/and two $checks were sent to Hot Promotional Vacations (checks # [redacted] and ***) dates 6/16/? We need to know if the future quote includes the taxes and gratuity.My daughter and I need to speak with MrC [redacted] to work out future arrangements? We need help from the Revdex.com to ensure we have better experience next time Regards, [redacted]

October 21, 2015Dear [redacted] :In response to your client’s complaint, it must be noted that HPV attempted to find [redacted] a flight during a peak: travel seasonI directed my staff to try to re-work a cheaper flight during this time, but we cannot make any guaranteesIn addition, it must be noted that we do fulfillment only and are not responsible for marketing of promotions and cannot afford to travel anyone for Free,We make every attempt to find clients the best price available anywhere on the marketMy staff will be in touch with [redacted] concerning this matter and will make every effort to satisfy his request.It must also be noted that our staff is re-working his request at our expense.REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.if I can be of further assistance, please feel free to contact me at address below.Sincerely,Charles C,.? President

From:? [redacted] < [redacted] >Date: Mon, Apr 11, at 2:PMSubject: [redacted] - ID#: [redacted] To: [redacted] In response to your client's complaint, please tell her to accept my apology.? We were in negotiations with a new vendor during that time and the contract took longer than expected to be finalized.? Time restraints forced us to send your client a quote that we or she was not comfortable with.? We have now finalized the contract and have sent her the necessary access codes to finalize her cruise and flights.? Her day Cruise and flight will cost your client approximately $per person.? We feel that she will be happy with this quote.? If your client has any additional concerns regarding this case, she may feel free to contact me at this email address below.Sincerely,CCook, GM [redacted]

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Jan 19, at 1:PMSubject: [redacted] - ID#: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear [redacted] :In response to your clients complaint, I can find no record that he ever submitted reservation request to us.? If he did, he should have been directed to our website at:? ? www.hotpromotionalvacations.com.He could have filled out a planning form and submitted it.? It would have been attended to.? We deal with many clients each week and sometimes we are unable to give every client personal attention.? That is why it is important for them to follow instructions precisely.? If your client is requesting a refund, he will have to return all certificates as well as copies of processed checks as verification.? In addition, he will have to include letter stating reason for refund request or resubmit his reservation request as instructed above.CC [redacted] ***Clinton, Md***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com Date: Fri, Jun 24, at 1:PMIn response to your client's complaint, she is in error She did receive a confirmation number and booking information She is not entitled to receive a refund in accordance with our policy.Documentation is below:CC***Hot Promotional Vacations1:PM (minutes ago)tome---------- Forwarded message ----------From: Hot Promotional Vacations Date: Fri, Jun 24, at 12:PMSubject: Re: New message via your website, from [redacted] @***.comTo: [redacted] < [redacted] @***.com> May 16th Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventureWe are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # [redacted] CLICK HERE TO BEGIN YOUR REGISTRATION -----> [redacted] Happy travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Mon, Apr 10, at 1:PMSubject:In response to your client's complaint, we have no record of her $payment to us I would suggest she contact ATP vacations concerning her initial activation fee I would be happy to give her one of our night condo vacations for her trouble, but she will have to contact ATP, if she is requesting a refund of her activation fees.CC*** GM

In response to your client's complaint, we tried very hard to accommodate them to no avail.? The problem was that they were attempting to travel with another couple and wanted all of them to receive the Promotional cruise prices.? When we could not accommodate them for the price they were requesting, we sent them through another vendor ( [redacted] ).? They were able to accommodate the couples at the price they were requesting.? All parties understood that once Cruise certificates were sent to them, there would be No Refunds!!? ? In order for your client's to receive their Promotional Cruise, they will have to submit their requests through [redacted] .? Just have them follow instructions on certificate.? They were very aware of the Terms and Conditions concerning this Cruise offer.? We stand by our policy!? No refunds will be forth coming at this time.CC***GM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is unacceptable I want a direct flight or my money backRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will attempt to obtain the benefit Hot Promotional Vacation "offers".? At this point, I so not trust that a satisfactory outcome will occurThe excuse given to Revdex.com is indeed about as lame and disingenuous as any I have heard.? I believe the only reason we have received any kind of response from this entity, which I tried to contact several times before filing a complaint, is because I filed the complaint.? I am indeed grateful to Revdex.com for taking on this matter and pursuing it to this point Regards, [redacted]

In response to your client's complaint, it must be noted that we have absolutely nothing to do with marketing of promotions.? We are only the middlemen for fulfillment of promotional travel incentives.? Unfortunately, patrons falsely accuse us of promising them Free travel when that is not the case.? Clients are urged to read Terms and Conditions in its entirety prior to activation of promotional certificate.? We have no record of client paying us $198.00.? They need to contact other party involved (***) to request refund.? They will be required to to return all of their certificates along with copy of their processed check as verification.? They should also include letter stating reason for refund request.Cris C***

This is absolutely ridiculous!! This CC [redacted] is LYING!!! I sent you a copy of my CASHED CHECK which I am sending again!! this man is a thief- he stole my $and is giving you & me the runaroundthis has been going back & forth at least timesI sent you a copy of the cashed checkHe refuses to give me my money backHe keeps giving you the runaround! I thought this is what the Revdex.com did - helped people in this situationHe stole my moneyHe is refusing to give it backplease help!! please call me at ###-###-#### if you have any further questions but this has been going back and forth for monthsI sent the check on 10/14/& it was cashed!!! please helpHE IS A THIEF!