Hot Promotional Vacations

In response to your client's complaint, it does appear that she slipped between the cracks? Unfortunately, this does happen from time to time? I have directed my staff to issue a confirmation#? She was emailed one today on 11/17/16.Please convey my apologies to your
client.Sincerely,Cris C***GM

October 21, 2015Dear *** ***:In response to your client’s complaint, it must be noted that HPV attempted to find *** *** a flight during a peak: travel seasonI directed my staff to try to re-work a cheaper flight during this time, but we cannot make any guaranteesIn addition, it must be
noted that we do fulfillment only and are not responsible for marketing of promotions and cannot afford to travel anyone for Free,We make every attempt to find clients the best price available anywhere on the marketMy staff will be in touch with *** *** concerning this matter and will make every effort to satisfy his request.It must also be noted that our staff is re-working his request at our expense.REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.if I can be of further assistance, please feel free to contact me at address below.Sincerely,Charles C,.? President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because: they are charging more than taxes and feesThey are charging the full cost of the cruiseAnd I was told I would get what was promised if we requested pricing at the day point before the cruise andIt's been over a week since we submitted that request for a cruise October 24th and still have heard nothing back.? Regards,
*** ***

From:? Charles C***Date: Tue, Feb 6, at 3:PMSubject: *** *** - ID#: ***To: *** *** Dear ***,in response to your client's complaint, please inform her of my apologies.? Obviously there was a misunderstanding.? The agent that was handling her case did not inform me that she was looking for an extension.? It does appear that he misunderstood the situation as well.? Just inform her that I will grant the extension and if she has any concerns in the future, she may contact me at this address.Sincerely,CC***?

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Wed, Aug 10, at 2:PMSubject: In response to your client's complaint, please review email confirmation sent to her? She will need to contact number on bottom of
email confirmation? If she has any problems, she may contact me at email address below and I will contact the owner personally.CC***@hotpromotionalvacations.com? Hot Promotional VacationsMay 10Dear? Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure.? We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION #? ***CLICK HERE TO BEGIN? YOUR REGISTRATION ---? http://www.travelguaranteedgroup.com/***
Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-####? ( 8am-6pm CST)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
I have been contacted again by *** *** and they said they would send forms to me for the cruise.? He also stated he would contact HPV for a $refundAnd that I would not to have to pay any more fees.? I never asked for the refund nor have I been difficult as MrC*** states in his response.? The only thing I asked for was the month time frame be extended since the problems I was having have taken months to resolve.? I have received the forms and although I see there are still more fees required the action expected was followed through.? I find it very insulting that MrC*** makes statements that are demeaning.? Not a very good business practice? With all the issues we have had regarding these 'free' cruises I am glad to see the company actually exists but I doubt very much that I will send anymore activation fees.? And although this turned out not to be a scam, I was concerned, I would never encourage anyone to use this company
Regards,
*** ***

In response to your client's complaint, it must be noted that this client received and activated his certificate on 10/1/2014.? It would have expired on 10/1/2015.? Hot Promotional extended him a courtesy to process his reservation request when in fact, we were under no obligation to do
so.? Promotional vacations are based on availability and certain dates or Cruise lines cannot be guaranteed.? We made your client aware of this fact through several emails that were sent to him.? We will be happy to accommodate your client, if they decide to go forward with the quote offered them.? If they choose not to accept it, I am sorry to say there is not much I can do for this client at this time.? CC***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General Manager

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Jun 7, at 3:PMTHIS IS MY FINAL RESPONSE CONCERNING THIS CLIENT!!? Your client is attempting to travel during peak travel dates.? Nov25th is during thanksgiving.? THESE ARE PROMOTIONAL VACATIONS!!? HE CANNOT RECEIVE PROMOTIONAL PRICES DURING PEAK TRAVEL TIMES.? IF HE WANTS TO TRAVEL? DURING PEAK TRAVEL TIMES, HE WILL HAVE TO PAY ADDITIONAL SURCHARGES!!He may submit his request, but according to our Terms and Conditions!? If he choose not to follow our Terms and Conditions, that his is choice, but he cannot receive Promotional Prices during peak travel times!!CC***

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Jan 19, at 2:PMSubject: *** *** - ID#: ***To: *** Dear *** ***:In response to your client's complaint, it must be
noted that we do not give presentations or offer anyone anything for 'Free'.? Disclaimers are on every certificate issued to your client.We make every effort to fulfill client's request, but they must realize that travel is Promotional and is based on availability.? Promotional travel comes with restrictions and surcharges are based on date of travel and ports of departure.? It is important for clients to read all material issued to them in its entirety.? ? If they are requesting a refund, all documentation will have to be returned along with copies of their processed checks as verification.? Our refund policy is below.? In addition we only have a record of $that was paid to us by this client.? They will have to request additional refund from ATP.REFUND? POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.? Sincerely,CC***

In response to your client's complaint, we have email him documents to secure his reservation.? Please convey our apologies to your client.? We have recently secured a contract with another vendor.? We are quite sure that your client will be satisfied with quote once his final
reservation is secured.? There are no blackout dates and Airfare is included with cruise.? He will be able to make his reservations immediately.? We sincerely appreciate your client's patience during this transition period.CC***, GM

This is absolutely ridiculous!! This CC*** is LYING!!! I sent you a copy of my CASHED CHECK which I am sending again!! this man is a thief- he stole my $and is giving you & me the runaroundthis has been going back & forth at least timesI sent you a copy of the cashed checkHe refuses to give me my money backHe keeps giving you the runaround! I thought this is what the Revdex.com did - helped people in this situationHe stole my moneyHe is refusing to give it backplease help!! please call me at ###-###-#### if you have any further questions but this has been going back and forth for monthsI sent the check on 10/14/& it was cashed!!! please helpHE IS A THIEF!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because: I do not know what the options areI was told the company would revisit our situation in February, 2016, which we have heard nothingthere is nothing to look atI would be glad to try to see what our options are if the company would forward them.? As of now, I am gong by what I was told over the phone from a representative of the company and am still waiting for an option
Regards,
*** ***

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Feb 21, at 2:PMSubject: *** *** - ID#: ***To: ***@myRevdex.com.orgIn response to your client's complaint, It appears he has paid for people? A
confirmation email was sent on 9/30/? At that point he was to contact *** at *** *** to handle his reservation request? I have contact him and he will be in touch with your client? Have your client email me at this address? I will make sure that his concerns are addressed.I will need to know time and destination of travel request in order to assist him? His patience is sincerely appreciated.Sincerely,Cris C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]? Complaint: ***I am rejecting this response because: It is unacceptable I want a direct flight or my money backRegards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I would like to discuss an extension and better quote for next year (2017) with Hot Promotional Vacations? I had to move on with other vacation plans as well as my daughter and her husband *** and *** *** (complain ID *** date filed 3/11/2016)They sent in the same information and made payments - our final paper was sent in together on the same date as one request? She paid $twice (check numbers *** and check # ***) to *** ** *** Vacations dated 5/7/and two $checks were sent to Hot Promotional Vacations (checks # *** and ***) dates 6/16/? We need to know if the future quote includes the taxes and gratuity.My daughter and I need to speak with MrC*** to work out future arrangements? We need help from the Revdex.com to ensure we have better experience next time
Regards,
*** ***

November 6, 2015Dear *** ***:This is in response to your client's complaint.We are the fulfillment company onlyWe have absolutely nothing to do with marketing or do we make any offer of FREE vacations to anyoneMy staff did everything they could to explain this feet in a professional manner
He was very rude, belligerent and difficult to work withHe was offered several quotes.No company can afford to travel anyone for FreeThe certificates that your client received at his presentation states that he is responsible for taxes, fees and surchargesOur staff put in a lot of time to insure your client receives the best quote available on the marketThey cannot afford to do it for FreeIf he has a the problem concerning the promotional offer? I ? suggest he take it up with the company he received the certificate fromWe will make another attempt to satisfy your client’s request, but his refund request is denied.If your client wants to book travel through us, he will have to pay the feesREFUND POLICY- Once you? have submitted a reservation request and received a quote on your request, there are no refunds of the vacation deposit You may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.Your client was aware of our refund policy prior to sending in reservation depositAdditional documentation supporting our claim as attached.Sincerely,Charles C.? President

From:? Charles C***Date: Fri, Nov 24, at 9:PMSubject: *** *** - ID#: ***To: *** *** In response to your client's complaint, it must be noted that she has already been refunded her activation deposit.?
Booking fees are non refundable.? Our staff spent a lot of time attempting to find a suitable reservation for her to no avail.? Please inform your client that we have gone as far as we can with this issue.Booking fees are non-refundable.CC***

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Jan 26, at 3:PMSubject: *** *** - ID#: ***To: *** In response to your client's complaint, your client's reservation
was not processed because they did not pay their reservation deposit.? Much work goes into preparing clients reservation request.We cannot afford to do it for Free.? We will however in the interest of maintaining good customer relations, we will process their request at our expense.? Their patience is appreciated.If I can be of assistance in the future, please fill free to contact me.? Sincerely,Cris Cook ? ? From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com? Date: Tue, Jan 26, at 5:PMSubject: *** *** - ID#: *** - AdmendmentTo: *** Here is additional info concerning this client.? Please review.? This client is ineligible to receive a refund at this time.? Below is the actual submission submitted directly from the customer from- *** ***? He is looking to book during a major peak travel time ( EASTER ) which is prohibited with our promotional guidelines.? ID***Submission Date2015-12-12:24:27Nameevan ? remillardFull Address*** *** *** troy, ny ***E-mail***@***.comPhone Number*** ***Type of TripRound TripAre you also submitting cruise reservations with your airfareNoHow many travelers2Full First / Middle / Last Name /*** *** ***Date Of Birth12/20/1996Full First / Middle / Last Name /*** *** ***Date Of Birth6/21/1974Travel Dates Requesting ( Ex: Sept 9th, ??" Sept 16th )03/23/??" 3/29/2016Departing AirportColumbus OhioArrival Airportorlando, floridaComment/Special Requests?

In response to your client's complaint, we tried very hard to accommodate them to no avail.? The problem was that they were attempting to travel with another couple and wanted all of them to receive the Promotional cruise prices.? When we could not accommodate them for the price they were
requesting, we sent them through another vendor ([redacted]).? They were able to accommodate the couples at the price they were requesting.? All parties understood that once Cruise certificates were sent to them, there would be No Refunds!!? ? In order for your client's to receive their Promotional Cruise, they will have to submit their requests through [redacted].? Just have them follow instructions on certificate.? They were very aware of the Terms and Conditions concerning this Cruise offer.? We stand by our policy!? No refunds will be forth coming at this time.CC[redacted]GM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because: this company is a scam.? They still haven't replied as to what I get for my $I paid them.? Thanks
Regards,
*** ***