Hot Promotional Vacations

August 18, 2015 Dear *** ***:This is in response to your client’s complaintI am confused as to why this complaint was filed against us.We are the fulfillment company onlyWe have absolutely nothing to do with marketing or do we make any offer of FREE vacations to anyone.No company can afford to travel anyone for FreeThe certificates that your client received at his presentation states that he is responsible for taxes, fees and surchargesOur staff put in a lot of time to insure your client receives the best quote available on the marketThey cannot afford to do it for FreeIf he has a problem concerning the promotional offer, I suggest he take it up with the company he received certificates from.If your client wants to book travel through us, he will have to pay the feesIf not, he can return all of his certificates along with receipt and letter stating reason for refund request and it will be granted.Sincerely,Charles C

In response to your client's complaint, we have email him documents to secure his reservation. Please convey our apologies to your client. We have recently secured a contract with another vendor. We are quite sure that your client will be satisfied with quote once his final
reservation is secured. There are no blackout dates and Airfare is included with cruise. He will be able to make his reservations immediately. We sincerely appreciate your client's patience during this transition period.CC***, GM

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Jan 26, at 5:PMSubject: *** *** - ID#: ***To: *** In response to your client's complaint, we offered her a day
cruise quote with *** for $369pp. She was complaining about the fact that she wanted to travel on *** ***. She has to realize that these Cruises are promotional and are based on availability. We offered her a quote for *** *** that was considerably higher and of course she did not want that.We have gone the extra mile for this client. There are no refunds at this point. She can re-submit her request if she prefer, but unfortunately their is not much I can for this client at this time.Cris C***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Fri, Aug 14, at 2:PMSubject: *** *** - ID#: ***To: *** Dear *** ***:This is in response to your client's
complaint. I am confused as to why this complaint was filed against us. We are the fulfillment company only. We have absolutely nothing to do with marketing or do we make any offer of Free vacations to anyone.No company can afford to travel anyone for Free. The certificates that your client received at his presentation states that he is responsible for taxes, fees and surcharges. Our staff put in a lot of time to insure your client receives the best quote available anywhere. They cannot afford to do it for Free. If he has a problem concerning the promotional offer, I suggest he take it up with the company he received certificates from.If your client want to book travel through us, he will have to pay the fees. If not, he can return all of his certificates along with receipt and letter stating reason for refund request and it will be granted. Sincerely,Charles C***

Do not do business with this company They give you the run around regarding cheap vacations but in the end you pay more They communicate mostly by email and you have to wait business days and pay $upfront to be able to even book a vacation Then they send you a quote that is more than the amount it would cost to do online yourself Then they ask for your checking account not credit card which is a sign to begin with I'm so upset that we were duped into this Total SCAM!!!

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com Date: Fri, Jun 24, at 1:PMIn response to your client's complaint, she is in error. She did receive a confirmation number and booking information. She is not entitled to receive a refund in accordance with our policy.Documentation is below:CC***Hot Promotional Vacations1:PM (minutes ago)tome---------- Forwarded message ----------From: Hot Promotional Vacations Date: Fri, Jun 24, at 12:PMSubject: Re: New message via your website, from ***@***.comTo: *** *** May 16th Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # ***CLICK HERE TO BEGIN YOUR REGISTRATION --- ***Happy travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

In response to your client's complaint, we have no record of him paying us $98.00. He will have to contact other party involved (ATPV) and request refund from them. CCook

From: *** *** Date: Tue, Aug 30, at 3:PMSubject:In response to your client's complaint, it must be noted that there are No Refunds once he receives a confirmation email.Email
confirmation is below.CCookHot Promotional VacationsMay 12to***Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # ***CLICK HERE TO BEGIN YOUR REGISTRATION --- http://www***Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Fri, Jun 3, at 2:PMIn response to your client's rejection, please make a note that this is my final response concerning this matter. *** *** claims that no has gotten in touch with her. Please review info sent to her below. As she is well aware, there are no refunds once vendor is contacted and confirmation has been sent out!CC***Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin b***ing your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & b***ing your travelYou will need a confirmation number to proceed with your b***ing, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # ***CLICK HERE TO BEGIN YOUR REGISTRATION -----> ***Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: So it seems we went from " In response to your client's complaint, we have email him documents to secure his reservation. Please convey our apologies to your client. We have recently secured a contract with another vendor. We are quite sure that your client will be satisfied with quote once his final reservation is secured. There are no blackout dates " to no peak travel. So what month is a good month you will except for the free airfare ticket, what day of the week do we need to travel. We want this resolved but every time it is one thing after the other. How much more flexible do we have to be.Regards,*** ***

From: Charles C***Date: Fri, Nov 24, at 9:PMSubject: *** *** - ID#: ***To: *** *** In response to your client's complaint, it must be noted that she has already been refunded her activation deposit.
Booking fees are non refundable. Our staff spent a lot of time attempting to find a suitable reservation for her to no avail. Please inform your client that we have gone as far as we can with this issue.Booking fees are non-refundable.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As I had previously stated in my last response, the company failed to provide services of travel as per the voucher for the cruise and airfareSeeing as their quote was $and the voucher would cover the total amount, a free trip should be booked. Terms from their website are listed below againThus, I will not submit another request for travel, as I do not feel the company is upholding it's terms, and therefore expect my full refundMy stance on this will not changeThank you.A: YOU MAY RECEIVE A REFUND (MINUS A 10% RESTOCKING FEE) OF YOUR ACTIVATION FEE UNDER THE FOLLOWING TERMS AND CONDITIONS: NO REFUNDS WILL BE AWARDED AFTER DAYS.YOU MAY RECEIVE A REFUND OF YOUR ACTIVATION FEE IF THE SERVICE PROVIDER IS NOT ABLE TO PROVIDE YOU THE SERVICES LISTED ON THEIR RESERVATION FORMSTHIS MAY INCLUDE BUT IS NOT LIMITED TO; GOING OUT OF BUSINESS OR HAVING NO AVAILABILITYIF THE SERVICE PROVIDER BECOMES A VICTIM OF THE ACTS OF GOD, OR NATURAL DISASTERIF THE SERVICE PROVIDER IS NOT ABLE TO PROVIDE THEIR SERVICES TO YOU FOR ANY OF THE ABOVE REASONS, YOU WILL RECEIVE A REFUND OF YOUR ACTIVATION FEE MINUS A RESTOCKING FEERegards,
*** ***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com Date: Wed, Nov 25, at 12:PMSubject: *** *** - ***To: *** In response to your client's rejection, it must be understood that all travel is promotional and subject to availability Prices and fees are subject to change based on dates and ports of departure.She was given a very reasonable quote She further has to understand that fees can be substantially higher for direct flights considering dates and ports of departure It is unreasonable for your client to make all of these demands when we have gone out of our way to secure the best price available If she does not like the quote, re-submit her request for alternate dates. Her request for refund is denied We stand by our policy stated in Terms and Conditions.This is my finale response concerning this matter.Cris C***

From: Charles C***Date: Thu, May 10, at 3:PMSubject: Dear ***,in response to your client's complaint, our reservation deptinformed her that the requested information that she was required to fill out was incomplete. She was contacted concerning
this matter. She resubmitted form still incomplete. She had no last name or email address. Customers must fill out requested information in it's entirety before we can assist them.She may re-submit her request and she will not be charged an additional registration fee, but she is required to fill out form correctly. There are no refunds of registration fee. Please don't hesitate to contact me for further assistance if needed.Sincerely,Charles C***

From: Charles C***Date: Fri, Mar 16, at 1:PMSubject: *** *** - ID#: ***To: *** *** Dear ***,in response to your client's complaint, I do not understand why she was under the impression that she was
to receive airline tickets to anywhere for and activation fee of $98.00.She was well aware of the fact that tickets were discounted and not free. Taxes and surcharges are based on availability, dates and ports of departure in which we have no control. I would be happy to offer your client an alternative that would be worth more than the refund she is requesting. Have her contact me at this address so we may discuss this matter.Sincerely,Charles C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We attended a presentation on September 15, Since that time we have placed phone calls and E-mails to Hot Promotional Vacations Three of the E-mails included one, page letter addressed to MrC*** and other notes indicating we were not happy with the handling of our Caribbean cruise and air-fare request We asked for the dates that were far enough in advance for any travel company to book even if it was for couples The other couple also qualified for the Caribbean cruise and the air-fare promotions We never received our cruise or air-fare and that is why we are requesting a refundThey did not meet their contract They never booked a cruise for either couple After phone calls and E-mails we still do not have a cruise booked for us I have cancelled checks and a credit card statement for proof of payment Also the other company they referred us to said they needed more money for us to book a cruise through them It was like we were starting all over again *** express did not book a trip for us either We do not plan to send any more money to *** express or anyone else since we feel we have been scammed
Regards,
*** ***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, May 17, at 4:PMSubject: *** *** - ID#: - ***To: ***@myRevdex.com.orgIn response to your client's complaint, she in fact was sent reservation info and
confirmation#. It is below. If *** *** wanted a refund, she had months to file for one. If she had requested one within that time, she would have been refunded. We made every attempt to accommodate her. Prices are based on availability and ports of departure.I will attempt to accommodate her the best we can, but we can issue no refunds at this late date.CC***Hot Promotional Vacations3:PM (minutes ago)tome---------- Forwarded message ----------From: Hot Promotional Vacations Date: Mon, May 9, at 3:PMSubject: CONFIRMATIONTo: *** *** Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # ***CLICK HERE TO BEGIN YOUR REGISTRATION --- ***Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: *** I am rejecting this response because:
This is becoming more ridiculous with each exchangeI am rejecting the response from Hot Promotional Vacations for three reasons:
The three quotes attached to HPV's response are not mine! My name is not *** ***!!! And the dates of these quotes (6/10/16, 6/28/and 7/6/16) were long before we had any interaction with HPV
My wife and I received one and ONLY ONE quote dated 11/7/The quote had errors and incomplete information so we requested corrections
HPV's response requested that I send copies of the two processed checks to prove my paymentThis is the THIRD time I've sent these attachmentsFirst on 11/22/and again on 12/19/Why does HPV have no record of this???
Please send me a refund ASAP
The wild goose chase continues
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: *** I am rejecting this response because:
This is becoming more ridiculous with each exchange I am rejecting the response from Hot Promotional Vacations for three reasons:
The three quotes attached to HPV's response are not mine! My name is not *** ***!!! And the dates of these quotes (6/10/16, 6/28/and 7/6/16) were long before we had any interaction with HPV
My wife and I received one and ONLY ONE quote dated 11/7/ The quote had errors and incomplete information so we requested corrections
HPV's response requested that I send copies of the two processed checks to prove my payment This is the THIRD time I've sent these attachments First on 11/22/and again on 12/19/ Why does HPV have no record of this???
Please send me a refund ASAP
The wild goose chase continues
Regards,
*** ***

Ditto to previous review!!! Do not do business with these companiesA refund was not granted even though information said within days it would beThis is my last correspondence with HPV and A*** ** *** ***:
This is all complete nonsense and you know it! I followed all instructions precisely and have kept all documents and records of correspondence I have still not been informed as to why my emails were not answered in a timely fashion, or why it is that the people who answer the phone don't have a clue what the "email department" is doing at HPV, or why after I reply to an email, I have to write three more times only to get a reply with my wrong information! We signed up to receive a cruise and airfare and understood that we would be responsible for taxes and surcharges "which will range between $to $per person." No mention was made of application fees, but in good faith we paid them and assumed that we would get what we were offered Then made an additional deposit of $ Shame on us for being so stupidIf, as I was told, "promotional" vacations are being phased out by R*** C*** - which is what we had requested, how is it that a promotional vacation by Carnival could cost more than $per person when we were told our charges would be much less as mentioned above?! You certainly can't tell me that additional charges for peak season would go up from $pp to $975! Additionally, why would be even be offered a "discounted" cruise when that is not what we applied for - and agreed to? I can - and have - purchased cruise packages including air far less than what you are offering - and this vacation was supposed to be "free" with certain minimal surcharges And as far as the 90-day period, I completed paperwork in August and promptly mailed the confirmation back in September - months ago Clearly, if these companies deal with this every day, the time factor should have been taken into consideration and a quote sent to me long agoAnd the options you are offering now are unreasonable For medical reasons I have no desire to share with you, I cannot travel at a later time As far as going with C*** B***, it isn't a viable option because I have to give three dates days apart which doesn't work for travel in February or MarchYour plan is quite deceptive and borders on fraudulent practices I will definitely report this to the Revdex.com, among other agencies dealing with companies who defraud their clients And, obviously, I am not alone A search and review of your company's history online reveals many other dissatisfied customers with similar complaints I certainly now regret not doing this research sooner - our original paperwork would never have been submitted Word of mouth can help businesses but it can also destroy them These vacation offerings are a scam and a ripoff, and I plan on warning as many people as possible about the activities of both Hot Promotional Vacations and A*** ** *** ***