Hot Promotional Vacations

In response to your client's complaint, it must be noted that this client received and activated his certificate on 10/1/2014.  It would have expired on 10/1/2015.  Hot Promotional extended him a courtesy to process his reservation request when in fact, we were under no obligation to do...

so.  Promotional vacations are based on availability and certain dates or Cruise lines cannot be guaranteed.  We made your client aware of this fact through several emails that were sent to him.  We will be happy to accommodate your client, if they decide to go forward with the quote offered them.  If they choose not to accept it, I am sorry to say there is not much I can do for this client at this time. C. C[redacted]                                  �...⇄ General Manager

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com<[redacted]@hotpromotionalvacations.com...⇄ Thu, Feb 9, 2017 at 1:29 PMSubject: [redacted] & [redacted] - ID#: [redacted]To: Dear [redacted]:In response to your client's complaint, please offer my sincere apologies...

for the mix up.  A member of my staff contacted your client today and send out their confirmation number.  If they should have any problems in the future, please have them contact me at email address below.Thanks,C. C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you...

are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Hello [redacted] & [redacted],We have received your Cruise / Airfare Planning Forms. However, we do not have any promotional inventory for your requested destination.Please provide us with    Your response is needed to move forward with the planning of your Travel.Thank you,Hot Promotional VacationsReservations SpecialistFlo S[redacted]###-###-####[email protected][redacted] <[redacte...⇄ 4 (4 days ago)to info, HotHello [redacted],Thank you for your reply!  I would appreciate it if it was sooner!My husband and I followed all the steps in a timely manner and attempted to contact you numerous times since.All of the destination and port choices were from your offered inventory on advertising and presentation. So I don't understand the reason behind you "not having the promotional inventory". Is this a bait and switch?Please explain, and reply all as I want Revdex.com to receive all of this correspondence as well. If you unable to fulfill your promises we would like to receive full refund of $296.00  ASAP.Thank you,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they are charging more than taxes and fees. They are charging the full cost of the cruise. And I was told I would get what was promised if we requested pricing at the 90 day point before the cruise and. It's been over a week since we submitted that request for a cruise October 24th and still have heard nothing back. 
Regards,
[redacted]

October 21, 2015
Dear [redacted]:In response to your client’s complaint, it must be noted that HPV attempted to find [redacted] a flight during a peak: travel season. I directed my staff to try to re-work a cheaper flight during this time, but we cannot make any guarantees. In...

addition, it must be noted that we do fulfillment only and are not responsible for marketing of promotions and cannot afford to travel anyone for Free,We make every attempt to find clients the best price available anywhere on the market. My staff will be in touch with [redacted] concerning this matter and will make every effort to satisfy his request.It must also be noted that our staff is re-working his request at our expense.REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation deposit. You may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.if I can be of further assistance, please feel free to contact me at address below.Sincerely,
Charles C,. 
President

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com<[redacted]@hotpromotionalvacations.com...⇄ Tue, Mar 7, 2017 at 6:26 PMSubject: [redacted] - ID#: [redacted]To: [redacted]@myRevdex.com.orgIn response to your client's complaint, we had to have dates of travel in order to give him a quote.  In addition, the number of people traveling did not matter.  Attached are quotes that were given to your client.  Dates, season and ports of departure will effect prices of cruises.  Also, have your client send copies of processed checks as verification for payment amount he is claiming.Thanks,C. C[redacted]

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com <[redacted]@hotpromotionalvacations.c...⇄ Wed, Feb 3, 2016 at 2:28 PMSubject: [redacted] - ID#: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
Dear [redacted]:
In response to your client's rejection, it must be noted that we fulfill vacation reservation requests to the best of our ability.  We spend a lot of time securing the best quotes available.  We cannot afford to do it for Free.  If we were a scam as [redacted] claims, why bother to go through the process of securing reservation quotes for her.  If someone promised her something for Free for viewing a presentation, she should take the matter up with them.  We stand by our previous response.
We have gone the extra mile for this client.  There are no refunds at this point.  She can re-submit her request if she prefer, but unfortunately their is not much I can for this client at this time.  We stand by our policy below.  This is my final response of this matter.
REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation deposit. You may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date. 
Cris C[redacted]

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com<[redacted]@hotpromotionalvacations.com...⇄ Fri, Aug 14, 2015 at 2:32 PMSubject: [redacted] - ID#: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted]:This is in response to your client's...

complaint.  I am confused as to why this complaint was filed against us.  We are the fulfillment company only.  We have absolutely nothing to do with marketing or do we make any offer of Free vacations to anyone.No company can afford to travel anyone for Free.  The certificates that your client received at his presentation states that he is responsible for taxes, fees and surcharges.  Our staff put in a lot of time to insure your client receives the best quote available anywhere.  They cannot afford to do it for Free.  If he has a problem concerning the promotional offer, I suggest he take it up with the company he received certificates from.If your client want to book travel through us, he will have to pay the fees.  If not, he can return all of his certificates along with receipt and letter stating reason for refund request and it will be granted. Sincerely,Charles C[redacted]

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com <[redacted]@hotpromotionalvacations.c...⇄ Fri, Jun 24, 2016 at 1:36 PMIn response to your client's complaint, she is in error.  She did receive a confirmation number and booking information.  She is not entitled to receive a refund in accordance with our policy.Documentation is below:C. C[redacted]Hot Promotional Vacations1:00 PM (35 minutes ago)tome---------- Forwarded message ----------From: Hot Promotional Vacations <hotpromotionalvacations@[redacted].com>Date: Fri, Jun 24, 2016 at 12:59 PMSubject: Re: New message via your website, from [redacted]@[redacted].comTo: [redacted] <[redacted]@[redacted].com>                                                                                                                                                                                                                        May 16th 2016                                                                                                           Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travel. You will need a confirmation number to proceed with your booking, this number will be specific to your vacation offer. Your deposit will be applied to your travel quote.YOUR CONFIRMATION # [redacted]CLICK HERE TO BEGIN YOUR REGISTRATION -----> [redacted]Happy travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com<[redacted]@hotpromotionalvacations.com...⇄ Mon, Apr 10, 2017 at 1:20 PMSubject:In response to your client's complaint, we have no record of her $149.00 payment to us.  I would suggest she contact ATP vacations...

concerning her initial activation fee.  I would be happy to give her one of our 7 night condo vacations for her trouble, but she will have to contact ATP, if she is requesting a refund of her activation fees.C. C[redacted] GM

Dear [redacted]:
In response to your client's complaint, [redacted] was emailed her quote yesterday on 2/4/16.  She has responded to the quote.  It appears the matter has been...

resolved.
Thank you,
Cris C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I would like to discuss an extension and better quote for next year (2017) with Hot Promotional Vacations.  I had to move on with other vacation plans as well as my daughter and her husband [redacted] and [redacted] (complain ID [redacted] date filed 3/11/2016). They sent in the same information and made payments - our final paper was sent in together on the same date as one request.  She paid $98.00 twice (check numbers [redacted] and check # [redacted]) to [redacted] Vacations dated 5/7/2015 and two $50.00 checks were sent to Hot Promotional Vacations (checks # [redacted] and [redacted]) dates 6/16/2015.  We need to know if the future quote includes the taxes and gratuity.
My daughter and I need to speak with Mr. C[redacted] to work out future arrangements.  We need help from the Revdex.com to ensure we have better experience next time.
Regards,
[redacted]