Hot Promotional Vacations

Dear ***,in response to your client's complaint, please convey my apologies to your client. Please have them check their email for their confirmation. It was sent out yesterday. If they have anymore concerns, they may contact me at this address. I will be happy to assist
them.Thank you,CC***

In response to your client's complaint, we have no record of him paying us $98.00. He will have to contact other party involved (ATPV) and request refund from them. CCook

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Jan 19, at 2:PMSubject: *** *** - ID#: ***To: *** Dear *** ***:In response to your client's complaint, it must be
noted that we do not give presentations or offer anyone anything for 'Free'. Disclaimers are on every certificate issued to your client.We make every effort to fulfill client's request, but they must realize that travel is Promotional and is based on availability. Promotional travel comes with restrictions and surcharges are based on date of travel and ports of departure. It is important for clients to read all material issued to them in its entirety. If they are requesting a refund, all documentation will have to be returned along with copies of their processed checks as verification. Our refund policy is below. In addition we only have a record of $that was paid to us by this client. They will have to request additional refund from ATP.REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date. Sincerely,CC***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Thu, Feb 9, at 1:PMSubject: *** & *** *** - ID#: ***To: Dear *** ***:In response to your client's complaint, please offer my sincere apologies
for the mix up A member of my staff contacted your client today and send out their confirmation number If they should have any problems in the future, please have them contact me at email address below.Thanks,CC***

---------- Forwarded message ----------From: *** ***Date: Fri, May 6, at 7:PMSubject: *** *** - ID#: ***To: ***Dear Ms***:In response to your client's complaint, I will make another attempt to accommodate your client. No refunds are issued past days.If we cannot accommodate her, I would be willing to discuss an exchange or extension. I am quite sure we can offer her a better quote. We have a new vendor that will be able to accommodate her.Her patience is appreciated.CCook

***@Date: Mon, Nov 16, at 2:PMSubject: *** *** - ***To: *** Dear *** ***:In response to your client's complaint, the fact as whether he was rude or belligerent is considered a matter of opinion My representatives have been in constant contact with your client concerning his reservation request We have re-worked a new quote for your client and will be submitting it to him shortly. Your client has to realize that these vacations are promotional and are based on availability I do apologize for this matter getting out of hand We deal with many customers on a daily basis.Unfortunately, tempers will get short on occasion, but we stand ready to do whatever is necessary to accommodate our clients to the best of our ability.Sincerely,Cris C***Director

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com
"">Date: Tue, Jan 19, at 2:PMSubject: *** *** - ID#: ***To: ***
Dear *** ***:
In response to your client's complaint, it must be noted that we do not give presentations or offer anyone anything for 'Free'. Disclaimers are on every certificate issued to your clientWe make every effort to fulfill client's request, but they must realize that travel is Promotional and is based on availability. Promotional travel comes with restrictions and surcharges are based on date of travel and ports of departure. It is important for clients to read all material issued to them in its entirety.
If they are requesting a refund, all documentation will have to be returned along with copies of their processed checks as verification. Our refund policy is below. In addition we only have a record of $that was paid to us by this client. They will have to request additional refund from ATPREFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.
Sincerely,
CC***

From: Charles C***Date: Fri, Dec 22, at 5:PMSubject: *** *** - ID#: ***To: *** *** In response to your client's complaint, we will contact Travel Guaranteed on their behalf. Also, have her contact me at
this address and give me her travel details including destination, port and dates of departure and I will take care of matter personally.Thank you,CC***@***.com

In response to your client's complaint, she was offered a very good quote for individuals. The rate she received was based on the date she was traveling as well as availability and port of departure.She was attempting to travel during the Memorial Day weekend. All prices are higher at
that time. My staff and I worked very hard to find her the best rates possible during that time. She was well aware of the Terms and Conditions concerning her reservation request. She must understand that all Travel is promotional and are subject to availability. Holidays are subject to additional surcharges. She may resubmit her request or request an exchange or extension, but no refund will be forth coming.We stand by our Refund Policy. Our Policy is as follows: REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.CC***GM

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com
"">Date: Fri, Aug 14, at 2:PMSubject: *** *** - ID#: ***To: ***
Dear *** ***:
This is in response to your client's complaint. I am confused as to why this complaint was filed against us.
We are the fulfillment company only. We have absolutely nothing to do with marketing or do we make any offer of Free vacations to anyoneNo company can afford to travel anyone for Free. The certificates that your client received at his presentation states that he is responsible for taxes, fees and surcharges. Our staff put in a lot of time to insure your client receives the best quote available anywhere. They cannot afford to do it for Free. If he has a problem concerning the promotional offer, I suggest he take it up with the company he received certificates fromIf your client want to book travel through us, he will have to pay the fees. If not, he can return all of his certificates along with receipt and letter stating reason for refund request and it will be granted
Sincerely,
Charles C***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Mon, Apr 10, at 1:PMSubject:In response to your client's complaint, we have no record of her $payment to us I would suggest she contact ATP vacations
concerning her initial activation fee I would be happy to give her one of our night condo vacations for her trouble, but she will have to contact ATP, if she is requesting a refund of her activation fees.CC*** GM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
As I had previously stated in my last response, the company failed to provide services of travel as per the voucher for the cruise and airfareSeeing as their quote was $and the voucher would cover the total amount, a free trip should be booked.
Terms from their website are listed below againThus, I will not submit another request for travel, as I do not feel the company is upholding it's terms, and therefore expect my full refundMy stance on this will not changeThank youA: YOU MAY RECEIVE A REFUND (MINUS A 10% RESTOCKING FEE) OF YOUR ACTIVATION FEE UNDER THE FOLLOWING TERMS AND CONDITIONS: NO REFUNDS WILL BE AWARDED AFTER DAYS.YOU MAY RECEIVE A REFUND OF YOUR ACTIVATION FEE IF THE SERVICE PROVIDER IS NOT ABLE TO PROVIDE YOU THE SERVICES LISTED ON THEIR RESERVATION FORMSTHIS MAY INCLUDE BUT IS NOT LIMITED TO; GOING OUT OF BUSINESS OR HAVING NO AVAILABILITYIF THE SERVICE PROVIDER BECOMES A VICTIM OF THE ACTS OF GOD, OR NATURAL DISASTERIF THE SERVICE PROVIDER IS NOT ABLE TO PROVIDE THEIR SERVICES TO YOU FOR ANY OF THE ABOVE REASONS, YOU WILL RECEIVE A REFUND OF YOUR ACTIVATION FEE MINUS A RESTOCKING FEE
Regards,
*** ***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Mar 7, at 6:PMSubject: *** *** - ID#: ***To: ***@myRevdex.com.orgIn response to your client's complaint, we had to have dates of travel in order to give him a quote In addition, the number of people traveling did not matter Attached are quotes that were given to your client Dates, season and ports of departure will effect prices of cruises Also, have your client send copies of processed checks as verification for payment amount he is claiming.Thanks,CC***

From:? *** ***Date: Mon, Apr 11, at 2:PMSubject: *** *** - ID#: ***To: ***In response to your client's complaint, please tell her to accept my apology.?
We were in negotiations with a new vendor during that time and the contract took longer than expected to be finalized.? Time restraints forced us to send your client a quote that we or she was not comfortable with.? We have now finalized the contract and have sent her the necessary access codes to finalize her cruise and flights.? Her day Cruise and flight will cost your client approximately $per person.? We feel that she will be happy with this quote.? If your client has any additional concerns regarding this case, she may feel free to contact me at this email address below.Sincerely,CCook, GM***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***I am rejecting this response because:How can Ms C*** person flat out say I'm in error without the proof? The only response I received from their team was on JUNE 24th after the dates I choose which, were 5/to 5/11/or 5/25/ to 6/1/? I wrote to them when I received the email and I have attached it? I followed the introduction and I gave ample time for transaction to occur?
Regards,
*** ***?

In response to your client's complaint, it must be noted that we have absolutely nothing to do with marketing of promotions.? We are only the middlemen for fulfillment of promotional travel incentives.? Unfortunately, patrons falsely accuse us of promising them Free travel when that is not
the case.? Clients are urged to read Terms and Conditions in its entirety prior to activation of promotional certificate.? We have no record of client paying us $198.00.? They need to contact other party involved (***) to request refund.? They will be required to to return all of their certificates along with copy of their processed check as verification.? They should also include letter stating reason for refund request.Cris C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I will attempt to obtain the benefit Hot Promotional Vacation "offers".? At this point, I so not trust that a satisfactory outcome will occurThe excuse given to Revdex.com is indeed about as lame and disingenuous as any I have heard.? I believe the only reason we have received any kind of response from this entity, which I tried to contact several times before filing a complaint, is because I filed the complaint.? I am indeed grateful to Revdex.com for taking on this matter and pursuing it to this point
Regards,
*** ***

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Fri, Mar 18, at 2:PMSubject: *** *** - ID#: ***To: *** In response to your client's complaint, we tried very hard to accommodate them to no avail.? The problem was that they were attempting to travel with another couple and wanted all of them to receive the Promotional cruise prices.? When we could not accommodate them for the price they were requesting, we sent them through another vendor (***).? They were able to accommodate the couples at the price they were requesting.? All parties understood that once Cruise certificates were sent to them, there would be No Refunds!!? ? In order for your client's to receive their Promotional Cruise, they will have to submit their requests through ***.? Just have them follow instructions on certificate.? They were very aware of the Terms and Conditions concerning this Cruise offer.? We stand by our policy!? No refunds will be forth coming at this time.CC***GM

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Fri, Jun 3, at 2:PMIn response to your client's rejection, please make a note that this is my final response concerning this matter.? *** *** claims that no has gotten in touch with her.? Please review info sent to her below.? As she is well aware, there are no refunds once vendor is contacted and confirmation has been sent out!CC***Dear? Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin b***ing your travel adventure.? We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & b***ing your travelYou will need a confirmation number to proceed with your b***ing, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION #? ***CLICK HERE TO BEGIN? YOUR REGISTRATION ---? ***Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-####? (? 8am-6pm CST)

In response to your client's complaint, it must be noted that this client received and activated his certificate on 10/1/2014.? It would have expired on 10/1/2015.? Hot Promotional extended him a courtesy to process his reservation request when in fact, we were under no obligation to do so.? Promotional vacations are based on availability and certain dates or Cruise lines cannot be guaranteed.? We made your client aware of this fact through several emails that were sent to him.? We will be happy to accommodate your client.? We will offer him another quote by end of day.? If they choose not to accept it, I am sorry to say there is not much I can do for this client at this time.? CC***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General Manager