Hot Promotional Vacations

Dear *** ***:In response to your client's complaint, *** *** was emailed her quote yesterday on 2/4/16. She has responded to the quote. It appears the matter has been resolved.Thank you,Cris C***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com
"">Date: Tue, Jan 26, at 5:PMSubject: *** *** - ID#: ***To: ***
In response to your client's complaint, we offered her a day cruise quote with *** for $369pp. She was complaining about the fact that she wanted to travel on *** ***. She has to realize that these Cruises are promotional and are based on availability. We offered her a quote for *** *** that was considerably higher and of course she did not want thatWe have gone the extra mile for this client. There are no refunds at this point. She can re-submit her request if she prefer, but unfortunately their is not much I can for this client at this timeCris C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I will attempt to obtain the benefit Hot Promotional Vacation "offers". At this point, I so not trust that a satisfactory outcome will occurThe excuse given to Revdex.com is indeed about as lame and disingenuous as any I have heard. I believe the only reason we have received any kind of response from this entity, which I tried to contact several times before filing a complaint, is because I filed the complaint. I am indeed grateful to Revdex.com for taking on this matter and pursuing it to this point
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I responded to MrC*** in early January and filled out the very form that he is now resending in June After filling out the form, I was supposed to receive confirmation in one week I received NOTHING from MrC*** after repeated attempts to communicate with him Thus, my time to request that my money be returned had expired A person of character would recognize this and have the money returned Only when the Revdex.com contacted him did I receive ANYTHING from him Five and a half months later he arose from the dead Thank you to the Revdex.com.However, now he is offering vacation packages that require me to send more money to him That will never happen.I still maintain that my money should be returned to me and if that doesn't happen I will discredit these two companies, Away to *** *** and Hot Pormotional Vacations, obviously one and the same or connected, in any way that I can I hope that the Revdex.com will post my initial complaint on their website along with the other complaints that have been received and posted I would also not be opposed to be contacted by the media regarding this fraud.*** ***
Regards,
*** ***

November 6, 2015Dear *** ***:This is in response to your client's complaint.We are the fulfillment company onlyWe have absolutely nothing to do with marketing or do we make any offer of FREE vacations to anyoneMy staff did everything they could to explain this feet in a professional manner
He was very rude, belligerent and difficult to work withHe was offered several quotes.No company can afford to travel anyone for FreeThe certificates that your client received at his presentation states that he is responsible for taxes, fees and surchargesOur staff put in a lot of time to insure your client receives the best quote available on the marketThey cannot afford to do it for FreeIf he has a the problem concerning the promotional offer I suggest he take it up with the company he received the certificate fromWe will make another attempt to satisfy your client’s request, but his refund request is denied.If your client wants to book travel through us, he will have to pay the feesREFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation deposit You may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.Your client was aware of our refund policy prior to sending in reservation depositAdditional documentation supporting our claim as attached.Sincerely,Charles C. President

Hello ***,In response to your client's complaint, I will re-work her reservation request. She will receive another quote within hrs. If she has any additional concerns, she may email me directly at this address

Dear ***,In response to your client's complaint, we issued her a quote of $per person for Cruise and airfare. I have no idea as to what she is complaining about. This is an excellent rate for a day after holiday.Much work was done by my staff to secure this quote for her.
There are No refunds at this point! She was well aware of Terms and Conditions concerning this offer. We stand by our policy.REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date. CC***GM

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Wed, Aug 10, at 2:PMSubject: In response to your client's complaint, please review email confirmation sent to her She will need to contact number on bottom of
email confirmation If she has any problems, she may contact me at email address below and I will contact the owner personally.CC***@hotpromotionalvacations.com Hot Promotional VacationsMay 10Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # ***CLICK HERE TO BEGIN YOUR REGISTRATION -----> http://www.travelguaranteedgroup.com/***
Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

In response to your client's complaint, it must be noted that all travel is promotional and is based on availability. Prices are based on dates, ports of departure and availability and are subject to change without notice. I will be happy to offer your client and exchange to something of
equal or greater valueWe stand by our refund policy.REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date. Sincerely,CC***

---------- Forwarded message ----------From: *** ***Date: Fri, May 6, at 7:PMSubject: *** *** - ID#: ***To: ***
Dear Ms***:
In response to your client's complaint, I will make another attempt to accommodate your client. No refunds are issued past daysIf we cannot accommodate her, I would be willing to discuss an exchange or extension. I am quite sure we can offer her a better quote. We have a new vendor that will be able to accommodate herHer patience is appreciatedCCook

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I spoke to *** Airlines today and the woman I spoke to said that the holiday is March 27th, I requested to fly on March 21st and March 29th I also asked to speak to the people that sent out the initial postcard that had *** Airlines on it, which was the only reason that I attended the timeshare seminar, because *** is a reputable company They said that this was never sent out by them.

In response to your client's complaint, we have no record of him paying us $98.00. He will have to contact other party involved (ATPV) and request refund from them
CCook

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Fri, Jun 17, at 1:PMIn response to your client's complaint, it must be noted that her certificate will expire next month. I have sent her info to secure her
reservation request. Absolutely no refunds are issued after days. She is nearly months past refund expiration date. Have her check her email box for link to secure her reservation request.CC***

From: Charles C***Date: Fri, Jan 12, at 4:PMSubject: *** *** - ID#: ***in response to your client's complaint, I have had my agent contact her and this matter is now resolved. If your client needs any more assistance, please have them
contact me at this email address.Sincerely,Charles C***@***.com

Dear ***,In response to your client's complaint, we issued her a quote of $per person for Cruise and airfare. I have no idea as to what she is complaining about. This is an excellent rate for a day after holiday.Much work was done by my staff to secure this quote for her.
There are No refunds at this point! She was well aware of Terms and Conditions concerning this offer. We stand by our policy.REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date. CC***GM

Dear ***,in response to your client's complaint, please convey my apologies to your client. Please have them check their email for their confirmation. It was sent out yesterday. If they have anymore concerns, they may contact me at this address. I will be happy to assist
them.Thank you,CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: First off, They are fully aware of what they are participating in.The first pricing we received was at full travel agent priceI can book it with any agent at that costSo the fact that they say it is only taxes and fees is a complete lieThey know this alsoThe girls in their office told me to request a cruise date days out or less and I would get the right costWe did this and have never heard back from them, I talked to them a couple times and they keep delaying to give us the price (taxes and fees for the cruise) They have yet to answer any messages left concerning the cost of the October 24th cruiseI am attaching all the documents and information we received from both companies and information including an email sent to away to paradise todayHave also left them a voice mail.We will not go away on thisThis is a complete scam and I want it to be on the public record so this is put to a stop.I answered this once, Why are you sending this request again?
Regards,
*** ***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Fri, Jun 17, at 1:PMIn response to your client's complaint, it must be noted that her certificate will expire next month. I have sent her info to secure her
reservation request. Absolutely no refunds are issued after days. She is nearly months past refund expiration date. Have her check her email box for link to secure her reservation request.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Our e-mails and phone calls have never been returnedThey have never sent us any money backThey should provide proof they emailed us back and proof how when/how they returned our registration money back. The process is we register with them, which we didWe send our registration funds to them, which we did. They contact us back to start planning our tripBut they never contacted us back to plan a tripThey never communicated with us.
Regards,
*** And *** ***

---------- Forwarded message ----------From: *** ***Date: Fri, May 6, at 7:PMSubject: *** *** - ID#: ***To: ***Dear Ms***:In response to your client's complaint, I will make another attempt to accommodate your client. No refunds are issued past days.If we cannot accommodate her, I would be willing to discuss an exchange or extension. I am quite sure we can offer her a better quote. We have a new vendor that will be able to accommodate her.Her patience is appreciated.CCook