Hot Promotional Vacations

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com? Date: Mon, Aug 1, at 2:PMSubject: [redacted] - ID#: In response to your client's complaint, please have them contact me at (***@hotpromotionalvacations.com) to resolve this issue? I need to know whom she was trying to contact before I can assist her? A copy of her confirmation is below.Cris C***GMHot Promotional VacationsJun 30Dear? Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure.? We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION #? [redacted] CLICK HERE TO BEGIN? YOUR REGISTRATION ---? http://www.travelguaranteedgroup.com/ [redacted] Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-####? ( 8am-6pm CST)

In response to your client's complaint, it must be noted that this client received and activated his certificate on 10/1/2014.? It would have expired on 10/1/2015.? Hot Promotional extended him a courtesy to process his reservation request when in fact, we were under no obligation to do so.? Promotional vacations are based on availability and certain dates or Cruise lines cannot be guaranteed.? We made your client aware of this fact through several emails that were sent to him.? We will be happy to accommodate your client, if they decide to go forward with the quote offered them.? If they choose not to accept it, I am sorry to say there is not much I can do for this client at this time.? CC***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General Manager

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com Date: Wed, Feb 3, at 2:PMSubject: [redacted] - ID#: [redacted] To: [redacted] < [redacted] @myRevdex.com.org> Dear [redacted] : In response to your client's rejection, it must be noted that we fulfill vacation reservation requests to the best of our ability We spend a lot of time securing the best quotes available We cannot afford to do it for Free If we were a scam as [redacted] claims, why bother to go through the process of securing reservation quotes for her If someone promised her something for Free for viewing a presentation, she should take the matter up with them We stand by our previous responseWe have gone the extra mile for this client There are no refunds at this point She can re-submit her request if she prefer, but unfortunately their is not much I can for this client at this time We stand by our policy below This is my final response of this matterREFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date Cris C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: So it seems we went from " In response to your client's complaint, we have email him documents to secure his reservation Please convey our apologies to your client We have recently secured a contract with another vendor We are quite sure that your client will be satisfied with quote once his final reservation is secured There are no blackout dates " to no peak travel So what month is a good month you will except for the free airfare ticket, what day of the week do we need to travel We want this resolved but every time it is one thing after the other How much more flexible do we have to be.Regards, [redacted]

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Fri, Mar 18, at 2:PMSubject: [redacted] - ID#: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>In response to your client's complaint, we tried very hard to accommodate them to no avail.? The problem was that they were attempting to travel with another couple and wanted all of them to receive the Promotional cruise prices.? When we could not accommodate them for the price they were requesting, we sent them through another vendor ( [redacted] ).? They were able to accommodate the couples at the price they were requesting.? All parties understood that once Cruise certificates were sent to them, there would be No Refunds!!? ? In order for your client's to receive their Promotional Cruise, they will have to submit their requests through [redacted] .? Just have them follow instructions on certificate.? They were very aware of the Terms and Conditions concerning this Cruise offer.? We stand by our policy!? No refunds will be forth coming at this time.CC***GM

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com? Date: Wed, Feb 3, at 2:PMSubject: [redacted] - ID#: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear [redacted] :In response to your client's rejection, it must be noted that we fulfill vacation reservation requests to the best of our ability.? We spend a lot of time securing the best quotes available.? We cannot afford to do it for Free.? If we were a scam as [redacted] claims, why bother to go through the process of securing reservation quotes for her.? If someone promised her something for Free for viewing a presentation, she should take the matter up with them.? We stand by our previous response.We have gone the extra mile for this client.? There are no refunds at this point.? She can re-submit her request if she prefer, but unfortunately their is not much I can for this client at this time.? We stand by our policy below.? This is my final response of this matter.REFUND? POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.? Cris C***

From: Charles C***< [redacted] @***.com>Date: Tue, Feb 6, at 3:PMSubject: [redacted] - ID#: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear [redacted] ,in response to your client's complaint, please inform her of my apologies. Obviously there was a misunderstanding. The agent that was handling her case did not inform me that she was looking for an extension. It does appear that he misunderstood the situation as well. Just inform her that I will grant the extension and if she has any concerns in the future, she may contact me at this address.Sincerely,CC***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Wed, Aug 10, at 2:PMSubject: [redacted] In response to your client's rejection, we will attempt to contact her again to resolve this matter Technically her certificate has expired, and we have done everything possible to assist her This is my final response concerning this client We have attempted to contact her on several occasions to no avail One number is out of service and she will not pick up on alternate number We cannot waste anymore time on this client if she does not respond.This matter is closed.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: this company is a scam They still haven't replied as to what I get for my $I paid them Thanks Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you... are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Hello [redacted] & [redacted] ***,We have received your Cruise / Airfare Planning Forms. However, we do not have any promotional inventory for your requested destination.Please provide us with Your response is needed to move forward with the planning of your Travel.Thank you,Hot Promotional VacationsReservations SpecialistFlo S***###-###-####[email protected] [redacted] *** < [redacted] @***.com>Feb 4 (4 days ago)to info, HotHello ***,Thank you for your reply! I would appreciate it if it was sooner!My husband and I followed all the steps in a timely manner and attempted to contact you numerous times since.All of the destination and port choices were from your offered inventory on advertising and presentation. So I don't understand the reason behind you "not having the promotional inventory". Is this a bait and switch?Please explain, and reply all as I want RevDex.com to receive all of this correspondence as well. If you unable to fulfill your promises we would like to receive full refund of $296.00 ASAP.Thank you, [redacted] ***

From: Charles C***< [redacted] @***.com>Date: Fri, Apr 6, at 7:PMSubject: [redacted] -in response to your client's complaint, I thought this matter had been resolved. I had a condo certificate mailed to her that gave her access to over destinations worldwide. It was considerably worth more than the refund she was requesting. I informed her of this and had certificate mailed directly to her. She certainly should have received it by now. I far as I am concerned, we have closed our files on this matter.If I can be of further assistance, please don't hesitate to contact me.Sincerely,CC***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Wed, Aug 10, at 2:PMSubject: In response to your client's complaint, please review email confirmation sent to her She will need to contact number on bottom of email confirmation If she has any problems, she may contact me at email address below and I will contact the owner personally.CC [redacted] @hotpromotionalvacations.com Hot Promotional VacationsMay 10Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # [redacted] CLICK HERE TO BEGIN YOUR REGISTRATION --- http://www.travelguaranteedgroup.com/ [redacted] Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

From: Charles C [redacted] < [redacted] @***.com>Date: Fri, Nov 24, at 9:PMSubject: [redacted] - ID#: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>In response to your client's complaint, it must be noted that she has already been refunded her activation deposit. Booking fees are non refundable. Our staff spent a lot of time attempting to find a suitable reservation for her to no avail. Please inform your client that we have gone as far as we can with this issue.Booking fees are non-refundable.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We attended a presentation on September 15, Since that time we have placed phone calls and E-mails to Hot Promotional Vacations Three of the E-mails included one, page letter addressed to MrC*** and other notes indicating we were not happy with the handling of our Caribbean cruise and air-fare request We asked for the dates that were far enough in advance for any travel company to book even if it was for couples The other couple also qualified for the Caribbean cruise and the air-fare promotions We never received our cruise or air-fare and that is why we are requesting a refundThey did not meet their contract They never booked a cruise for either couple After phone calls and E-mails we still do not have a cruise booked for us I have cancelled checks and a credit card statement for proof of payment Also the other company they referred us to said they needed more money for us to book a cruise through them It was like we were starting all over again *** express did not book a trip for us either We do not plan to send any more money to *** express or anyone else since we feel we have been scammed
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I did email Charles C*** and said I would accept the offer of days at a star hotel if it is within hours drive of my address in NHI am unable to afford plane tickets to fly anywhereI told him to let me know of hotels in NH, Maine, MA or VTI have this email for proofHe replied "that should not be a problem"I told hime I needs to hear back from him today as I had to respond to the Revdex.com by the end of the dayI did not hear back from him(It has been hours)
Regards,
*** ***

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Thu, Apr 27, at 1:PMSubject: Dear *** ***:In response to your client's complaint, please make a note that confirmation was re-sent to her today on 4/27/
Please convey my apologies to your client If I can be of further assistance, please have her contact me at address below.Thanks,CC***Hot Promotional Vacations1:PM (minutes ago)***.Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # ***CLICK HERE TO BEGIN YOUR REGISTRATION --- ***Happy travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Fri, Mar 18, at 2:PMSubject: *** *** - ID#: ***To: *** In response to your client's complaint, we tried very hard to accommodate them to no avail. The problem was that they were attempting to travel with another couple and wanted all of them to receive the Promotional cruise prices. When we could not accommodate them for the price they were requesting, we sent them through another vendor (***). They were able to accommodate the couples at the price they were requesting. All parties understood that once Cruise certificates were sent to them, there would be No Refunds!! In order for your client's to receive their Promotional Cruise, they will have to submit their requests through ***. Just have them follow instructions on certificate. They were very aware of the Terms and Conditions concerning this Cruise offer. We stand by our policy! No refunds will be forth coming at this time.CC***GM

From: ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Thu, Apr 27, at 1:PMSubject: Dear *** ***:In response to your client's complaint, please make a note that confirmation was re-sent to her today on 4/27/
Please convey my apologies to your client If I can be of further assistance, please have her contact me at address below.Thanks,CC***Hot Promotional Vacations1:PM (minutes ago)***.Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # ***CLICK HERE TO BEGIN YOUR REGISTRATION -----> ***Happy travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: First off, They are fully aware of what they are participating inThe first pricing we received was at full travel agent priceI can book it with any agent at that costSo the fact that they say it is only taxes and fees is a complete lieThey know this alsoThe girls in their office told me to request a cruise date days out or less and I would get the right costWe did this and have never heard back from them, I talked to them a couple times and they keep delaying to give us the price (taxes and fees for the cruise) They have yet to answer any messages left concerning the cost of the October 24th cruise
I am attaching all the documents and information we received from both companies and information including an email sent to away to paradise todayHave also left them a voice mailWe will not go away on thisThis is a complete scam and I want it to be on the public record so this is put to a stopI answered this once, Why are you sending this request again?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because: It is not a resolutionI do not disagree that this form was sent to me againThis is the same thing I filled out in September and was exceptedWhen I filled it out the second time I was met with all kinds of resistance asked why they could not fulfill what they had agreed toThe first time I provided ample notice with travel datesThen I was asked to fill out this form again with me Explanation as to whyI complied I have the same dates which had been accepted almost a year priorAt his point a gentleman named Jason told me my request could not be honored We exchanged many emails - most of which he insulted my intelligence by saying I don't understand the procedure I repeatedly asked him to call me He would not I repeatedly called the officeThat was uselessNo sent emails to Marie and finally got a respondsI have forwarded emails to this organization where they verified receiving my mateitals I have repeatedly asked why my dates were not honoredNobody will give me a response I spoke to a supervisor at one point as statedHe told me Jaso had been gone for some timeNow could that be if he co ya red me? Also his same supervisor told me he'd personally send me out a new vacation package bit never happened I called repeatedly and sent emails nothing As of last week Cris told me my voucher was expiredHe also told me the matter was closedI reminded him I had written documentation to the contraryHe recanted Then I was told my voucher would expire this month I am not disputing that I received the Jine email I did I filled it out just like the first time it was pointless Why should I donut again I simply want what I was promised airline tickets and a cruise for two This is something the organization has not provided and won't I have complied with the requests I have called I have emailed if thtisnis just a bogus process to get people to look at timeshare they should be penalized
Regards,
Christina Horner